Phoned from train to find out about key pickup. Arranged 3pm outside Tescos at Victoria Dock where someone would meet us. We were there at 2.55pm. At 3.20 nobody had arrived. Phoned again contact. They would phone their staff member as he could be in building. 10 to 15 minutes later voice from building shouted my name. He was our key contact. Went into reception. Where he left us to take other customers to room who had been waiting for a lost key and had been waiting for over an hour. Our contact went to go and deal with them and he said to us “back in 10 minutes”. He came back approx 10 mins said are you ready. We got up and he said oh just a minute I have something to do. 10 to 15 minutes he was back to take to room. We were quickly shown around the room then he realised had forgotten to take ID and deposit from myself as I booked the apartment. The breakage deposit was taken. Then he also wanted ID from my mum. She did not have any ID on her as she was not driving and does not carry it with her. This was not mentioned for all guests. Said she is my mum, he said I could be a terrorist for all he knew. She said you are joking now. He phoned his boss who told him to get me to phone home and get a photo identification sent to my phone. I did and had passport photo sent. For him to photograph. She felt she was treated like a criminal. It took over 1 hour to finally get our room. Once in the apartment it needed some maintenance. Overall this spoilt our stay. We will not return.
Ian
於 2017 年 11 月住了 2 晚
8/10 不錯
GEORGIOS AGAS
2017年11月12日
讚好:職員與服務和客房舒適度
不滿:整潔度
Nice appartment
Ωραίο διαμέρισμα με καταπληκτική θέα . Δεν δούλευε η ρύθμιση της θέρμανσης και τα στρώματα ήταν πολύ παλιά και άβολα. Καλή εξυπηρέτηση από τον Mr Salah.
GEORGIOS AGAS
於 2017 年 11 月住了 7 晚
6/10 一般
Gabriel (Karlsruhe)
2017年10月4日
讚好:職員與服務和客房舒適度
Apartment für Kurzurlaub in London
Apartment für Kurzurlaub in London. Sehr günstig in der Nähe der DLR gelegen. Supermarkt und italiensches Cafe direkt dabei. Gegenüber Station der Seilbahn nach Greenwich. Zum Stadtzentrum etwa 20 Minuten mit Bahn und Underground. Ausstattung mit kompletter Küche, 2 Bädern und 2 Schlafzimmern. War sehr gut für 6 Personen geeignet.
Gabriel
於 2017 年 9 月住了 4 晚
4/10 欠佳
真實旅客
2017年8月2日
不滿:整潔度、住宿狀況和客房舒適度
Not well maintained and very loud
Room layout was okay and was very spacious, but lacking in maintenance/cleaning. Rugs were stained/dirty, something was splashed on the wall with no apparent attempt to clean, smoke detector hanging from wires, mildew on the grout in one of the showers and the two sliding windows in living room wouldn't open.
A loading dock is across a narrow street so every morning at ~6am the truck backup alarms, engines, and unloading woke everyone up. The apartment is also in the flight path of London City airport (0.3 miles away) so the jets climbing out were frequent during the day and loud enough to require raising your voice to be heard.
They require taking a picture of an ID and credit card with a mobile phone and to read credit card information to someone they called for the security deposit. This is an absurd security risk and every other apartment we stayed at either had a real billing/credit card system or gathered the information via a secured website. I wouldn't have stayed there if I had known this ahead of time.
真實旅客
於 2017 年 7 月住了 5 晚
4/10 欠佳
H
2017年5月13日
讚好:整潔度
不滿:職員與服務
Stick to hotels if on business for short stay.....
The place was fine, other than no toilet roll was provided. However this is not for a businessman looking for a one night stay and wanting to check in and as as required. I did not see this stated on Hotels.com but I was bugged for ID and copy of credit card and then a deposit both leading up to and on day of arrival. It then turned out that checkin had to be booked in advance and the. When it changes(as it did with me) I was told I could not checkin till allocated time. All in all a stressful situation after a busy day, waiting outside the door trying to phone someone to see if you can get in. I will stick to standard hotels in the future. It looked fine for a longer stay/holiday.
H
8/10 不錯
真實旅客
2017年4月24日
讚好:職員與服務和客房舒適度
Perfect for Excel
Long wait and several phone calls to get someone to check us in. However staff friendly and helpful. Apartment modern, needs some maintenance. Dishwasher and oven could do with a good clean. No baking trays for oven, no frying pan, no tea towels, only two small saucepans. No good if you are planning to do some self catering! Heating system a mystery, was 26c in the flat when we arrived, turned towel radiators off and set "heating" to low (5c!?) and still said 26c ... so way too hot to sleep. Great location for Excel and O2 arena.
真實旅客
4/10 欠佳
Chan
2017年3月28日
不滿:整潔度、職員與服務和住宿狀況
Firstly, they requested for credit card CVV number to secure the deposit over the phone which is do dangerous. Secondly, washing machine, toilet lightings and living room lightings were blown eg. toilet had 4 light bulbs 3 were blown, called them to change till we check-out did not change. Thirdly, the carpets were mouldy. Four, the room window/door handle were broken so unable to air the room that were stuffy. Fifthly, the stand lamp was blown too which also did not repair. Lastly, the bed frame was not strong that it made alot of noise when getting into and out of the bed. Very disappointed with the service and the apartment.
Chan
6/10 一般
Lori Ann
2017年3月2日
讚好:住宿狀況
roomy and comfortable
Overall, I had a great stay. There are just a couple of things I would like to say. I'm not a resident of England or Europe, so how things work that may seem "obvious" to them were not to me. I wish there had been instruction manuals on how to use, for example, the washing machine. There were some weird things. For example, on the night tables on either side of the bed were night lamps. However, there were no power points for them. The hair dryer was mysteriously located under a duvet on a top shelf in the closet of the bedroom.
Lori Ann
6/10 一般
Nicole
2017年2月28日
讚好:客房舒適度
Convenient location for excel centre
Hotel was lovely however located in a private building so hard to get in touch regarding keys. Kitchen was cleanish but dishwasher still full of dirty cups and microwave was scruffy looked like it hadn't been cleaned at all. Heating didn't work so it was extremely cold on and evening and the balcony didn't open. Also wifi is meant to be free but never worked.