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貝斯特韋斯特大倫敦酒店的評價

3 out of 5
貝斯特韋斯特大倫敦酒店
60 Cranbrook Road, Ilford, England

評價

7.2

不錯

10 分評分，優異；242 則評價中有 54 則" "
8 分評分，不錯；242 則評價中有 91 則" "
6 分評分，一般；242 則評價中有 47 則" "
4 分評分，欠佳；242 則評價中有 23 則" "
2 分評分，很差；242 則評價中有 27 則" "

8.0/10 

整潔度

8.0/10 

職員與服務

7.0/10 

設施服務

7.4/10 

住宿狀況

7.2/10 

環保程度

評價

6/10 一般

Jun (上海)

讚好：職員與服務
自助游住宿这里不错，学生也可以！
旅馆干净整洁，早餐不错，出行方便，就是太小了！

8/10 不錯

Anne Tsang (London)

讚好：整潔度和職員與服務
It's close to Ilford station
They have changed us to another Ilord Best Western hotel when we checked in due to the maintenance of our room. It was too sudden and didn't inform us in advance. I was frustrated at first because we were worried that the other hotel won't be closer than the original one. Luckily, this is closer to the Ilford station as well. So, I didn't think I should complain about it even the hotel hasn't given us prior notice. It's still a good choice if you have tight budget.
Cristina 於 2019年10月17日的回應
Dear Guest, Thank you so much for a short but very positive feedback. We are very delighted to read your comments about excellent service as this is what we aim for. We are looking forward to welcoming you back in the nearest future!

2/10 很差

Suman

伴侶同遊
不滿：整潔度和住宿狀況
We were moved to another hotel which house refugee's & other’s that had two 24 hr security guards. Why? So really felt unsafe. We had two gentlemen follow us in a car? Why? This should not be allowed, we should of been told & words cannot express the frighteningly terrible experience.
於 2023 年 5 月住了 1 晚
Best Western London Ilford Hotel 於 2023年7月4日的回應
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western London Ilford Hotel

8/10 不錯

Per

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Sentralt i forhold til jernbane.
Best Western har flere bygninger den jeg ble vist til ligger i Argyle Road ikke langt fra Cranbrook Road. Stille og rolig gate ikke noe støy verken ute eller inne. Kun noen hundre m fra Ilford Station.
於 2023 年 1 月住了 3 晚
Best Regards, Hotel team 於 2023年2月8日的回應
Dear Guest, Thank you very much for your time and wonderful feedback. We are thrilled to read that you enjoyed your stay with us. We hope to see you again in the nearest future. Best Regards, Hotel Team

6/10 一般

Poonum

I had a reservation to start at greater London best western, however I was placed in a different location best western on argyle rd. That hotel room was old, best down with disturbances day and night. I was asked to switch hotels last night to actual greater London best western day before check out last minute. It was a major inconvenience to make me switch hotels last minute. I am requesting a partial refund for the inconvenience.
於 2022 年 12 月住了 3 晚
General Manager 於 2022年12月13日的回應
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.StephanManagerBest Western Greater London Hotel

8/10 不錯

Alain

讚好：整潔度、職員與服務、設施服務和住宿狀況
Le plus apprécié dans cette hôtel est le personnel une gentillesse.et très professionnel. Le plus déplaisant dans l'hôtel ou j'ai séjourné, c'est le manque d'insonorisation des chambres.
於 2022 年 12 月住了 5 晚
General Manager 於 2022年12月13日的回應
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.StephanManagerBest Western Greater London Hotel

8/10 不錯

PRITHWIRAJ

於 2022 年 12 月住了 2 晚
General Manager 於 2022年12月13日的回應
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.StephanManagerBest Western Greater London Hotel

6/10 一般

Erik

於 2022 年 11 月住了 3 晚
General Manager 於 2022年12月13日的回應
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.StephanManagerBest Western Greater London Hotel

4/10 欠佳

David

於 2022 年 10 月住了 1 晚
Best Western Greater London Hotel 於 2022年11月21日的回應
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PManagerBest Western Greater London Hotel

2/10 很差

claire

伴侶同遊, 商務旅客
不滿：整潔度
Très mauvaise place trop de passant , personnelle pas souriant politique de l’hôtel, mediocre, chambre trop mal située trop loin de la sorti si vous voulez fumez vous restez sur le trottoir devant un arrêt de bus devant la porte de l’hôtel, , à ne pas conseiller
於 2022 年 10 月住了 1 晚
General Manager 於 2022年10月16日的回應
Dear Guest, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, Stephan Manager Best Western Greater London Hotel.

8/10 不錯

Petr

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel with a strong wifi signal. Located in a nice area and surrounded by stores and cafes, couple of great pubs nearby. The only minus - breakfast isn’t worth £7 at all.
於 2022 年 9 月住了 4 晚
Stephan 於 2022年10月2日的回應
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

8/10 不錯

Sara

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel. Great location for local shops and train station
於 2022 年 9 月住了 2 晚
Stephan 於 2022年10月2日的回應
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

6/10 一般

Estella

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
My stay
I found all the staff to be friendly. I did have a problem, which was sorted out. But, when the problem came back, the receptionist wondered if I'd done it (which wasn't true).
於 2022 年 9 月住了 10 晚
Stephan 於 2022年10月2日的回應
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

8/10 不錯

Mez

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All around a pleasant stay
於 2022 年 9 月住了 1 晚
Stephan 於 2022年10月2日的回應
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

2/10 很差

Shariful

於 2022 年 9 月住了 6 晚
Stephan 於 2022年10月2日的回應
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

8/10 不錯

Amaechi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Anonymous
Great place but no good WiFi Clean and quiet. Facilities up to date. Good customer service Rooms are in good condition. Relaxing.
於 2022 年 9 月住了 1 晚
Stephan 於 2022年10月2日的回應
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

2/10 很差

Craig

於 2022 年 8 月住了 1 晚
Stephan 於 2022年10月2日的回應
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

2/10 很差

Lavar

於 2022 年 7 月住了 1 晚

8/10 不錯

Lynne

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely room, executive suit, shame that the beds were a little uncomfortable, new mattresses or some extra padding would of made my stay perfect.
於 2022 年 6 月住了 2 晚
General Manager 於 2022年6月29日的回應
Dear Lynne, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephan Plitos General Manager Best Western Greater London Hotel

8/10 不錯

John

於 2022 年 5 月住了 1 晚
Stephan 於 2022年5月24日的回應
Dear Guest, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stephan Manager

2/10 很差

Dagem

伴侶同遊
不滿：職員與服務和住宿狀況
I was asked £50 deposite on arrival, the person who was at the reception said if im not willing to deposit £50 that i have to leave the property in a very harsh manner, already the amount i paid for a single night (£179) is extremely expensive for a very small room like that. I also been told on arrival breakfast serve until 10am in the morning considering that went downstairs at 9:45am however the person in the kitchen said they stopped serving at 9.30am. Very expensive price for a poor customer service and room quality
於 2022 年 5 月住了 1 晚
Manager 於 2022年6月19日的回應
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe.

2/10 很差

Nick

商務旅客
不滿：職員與服務和客房舒適度
Parking is pants
The description said free parking first come first served but in reality they only have 8 to 10 spaces approx then you have to park on the street but as it’s single yellow line only from 630 pm . If this was in the description I wouldn’t have stayed here .
於 2022 年 5 月住了 4 晚
Manager 於 2022年6月19日的回應
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe.

4/10 欠佳

Lesley

伴侶同遊
讚好：整潔度
不滿：設施服務和住宿狀況
When booking I thought I was coming to stay at a Best Western hotel. Sadly it was Best Western by name only. The room small but was ok for a night. It was a little further out from central London than I thought but a little more research would of corrected this. There is no bar to enjoy a relaxing drink and your breakfast area is in the recpetion area. We booked breakfast thinking it was going to be a full english as photographed on their website. However cereal, toast, jams , fruit, cheese & hard boiled eggs was all that was on offer. If a full english was available we werent told. We were informed of breakfast times but nothing more than this. We arrived very late so at the time we werent aware that the reception area was our breakfast area, we werent told this either. Upon arrival they take a deposit which im ok with. However, on leaving you are then told it will take 3-5 working days to be returned to you which im not happy about. In todays world of technology there are better ways to secure these desposits without leaving the customer £50 out of pocket for almost a week. If your looking for a stop gap for a night its fine & if you want a basic breakfast its fine but sadly not Best Western at its best.
於 2022 年 5 月住了 1 晚
General Manager 於 2022年5月6日的回應
Dear Lesley, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We are sorry that you did not like our Continental Breakfast, normally, we do not receive this type of feedbacks about weekday breakfast. Please accept our apologies but cooked breakfast is served during weekend only. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a 15 percent discount to use towards a future stay. When you’re ready to use this discount, please contact me directly and I will personally assist you with your reservation. Sincerely, General Manager Best Western Greater London Hotel

10/10 優異

Saryu

親子同遊
Was okay not the greatest
於 2022 年 4 月住了 2 晚
Manager 於 2022年5月5日的回應
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Best Western Greater London Hotel

10/10 優異

NAOKI

讚好：整潔度、職員與服務、設施服務和住宿狀況
They kindly arranged early check-in. Very helpful.
於 2022 年 4 月住了 2 晚
Stephan 於 2022年4月18日的回應
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.

2/10 很差

Jessica

於 2022 年 2 月住了 1 晚

8/10 不錯

Feisal

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Basic but ok
於 2022 年 3 月住了 1 晚
General Manager 於 2022年3月31日的回應
Dear Guest, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Stay Safe. Kind Regards, Stephan

8/10 不錯

Olufunke

於 2021 年 11 月住了 1 晚
General Manager 於 2021年12月1日的回應
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

8/10 不錯

Farida

家人同遊, 商務旅客
Housekeeping needs improvement
於 2021 年 10 月住了 4 晚
General Manager 於 2021年10月18日的回應
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Stay Safe. Stephan

8/10 不錯

mikkie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 9 月住了 1 晚
Stephan 於 2021年9月22日的回應
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards General Manager

4/10 欠佳

alex

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Nice room but needs tlc
Good location - real friendly staff - room was good but dirty in places - shower had a real old plaster stuck on handle - dust everywhere on skirting boards - I really hurt my toe walking from room to shower from the fixing on a door bar - see pics but other than that good stay
於 2021 年 8 月住了 2 晚
General Manager 於 2021年8月22日的回應
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe. Regards,

4/10 欠佳

alex

於 2021 年 8 月住了 2 晚
Stephan 於 2021年9月22日的回應
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards General Manager

2/10 很差

真實旅客

家人同遊, 商務旅客
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
I drove down 4 hours from my home place there wasn’t enough parking and I explained to the hotel prior to booking that I wanted enough parking for 2 vehicles as I would used the hotel all the time That wasn’t the case when I got there I checked in for one hour and drove 4 hours home I was very disappointed
於 2021 年 3 月住了 5 晚
Stephan 於 2021年3月18日的回應
Dear S Miah, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 不錯

Yinka

讚好：整潔度、職員與服務和住宿狀況
Okay for the price
Lovely reception with nice (although small) clean room. The only issue I have is the bed, the bed needs upgrading. I have a back pain which has started to heal, but one night on the bed made my back pain worse.
於 2021 年 2 月住了 1 晚
Stephan 於 2021年3月10日的回應
Dear Guest, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe. Stephan

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Parking is difficult
於 2020 年 12 月住了 1 晚
Stephan 於 2020年12月21日的回應
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Western Greater London Hotel

4/10 欠佳

Priscila

讚好：職員與服務
不滿：整潔度和住宿狀況
Low standard I’m afraid
The staff is friendly. That’s pretty much it. The toilet was dirty, doors, door frames, walls were clearly not cleaned ages ago. Rusty stuff in the shower. The parking is not exactly next door. I was given a slip to a parking that was locked. You can hear everything that goes on on the rooms next door.
於 2020 年 11 月住了 1 晚
Stephan 於 2020年12月21日的回應
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Western Greater London Hotel

8/10 不錯

Sam

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely, clean and great staff
Gentlemen that booked us in was lovely, welcoming and made you feel at home, room was clean and basic but everything you need, small ish but good enough for our weekend break, quiet and staff were helpful, would stay again
於 2020 年 10 月住了 2 晚
Stephan 於 2020年10月29日的回應
Dear Sam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management

4/10 欠佳

Leanne

商務旅客
讚好：整潔度和客房舒適度
不滿：職員與服務
Advertised as having parking but only had the equivalent of a front driveway on a property that was a 3 minute walk away which is used by the other 2 best western properties in the area. So odds are you will not be able to park on it. Street parking is single yellow lines so you must be out before the wardens start work i had conflicting information from people some said 6:30 other 8:30 i wasnt taking a risk there so had to get up early and move my van. After a hard days work i tried to get a shower only to find there was no hot water called reception who said he would check the boiler and ring me back an hour later there was still no hot water so tried reception again, he cofirmed it was the boiler and try again in 15 minutes an hour after that it was still stone cold and had to be up extra early to move the van so had to give up and go without a shower Not impressed!
於 2020 年 9 月住了 1 晚
Stephan 於 2020年9月21日的回應
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stephan Manager Best Western Greater London Hotel

10/10 優異

Afzal

於 2020 年 9 月住了 1 晚
Stephan 於 2020年9月23日的回應
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stephen Manager

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not safe
It was not safe from Covid perspective. Please beware.
於 2020 年 8 月住了 1 晚
Stephan 於 2020年9月11日的回應
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stephan Manager Best Western Greater London Hotel

4/10 欠佳

Jefferson

商務旅客
讚好：整潔度和住宿狀況
不滿：職員與服務
Not Recommended!
Reception is not knowledgeable about their services. I find him rude. The area is noisy and you can hear other rooms shouting. Can’t rest well
於 2020 年 6 月住了 1 晚
Stephan 於 2020年7月16日的回應
Dear Mr Jefferson, Thank you for sharing your feedback. We are sorry that your experience at Best Western Greater London Hotel did not match your expectations. We would like the opportunity to investigate your feedback further. Therefore, could you please contact us at info@bestwesterngreaterlondon.com. It was an uncommon instance and we are looking into this issue and hope to resolve it promptly and accurately. We will work with you to resolve any issues as quickly as possible, feel free reach out us with any further comments, concerns, or suggestions you wish to share. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with our business. We would love to make things right if you give us another chance. As a gesture of goodwill for the inconvenience caused, please kindly accept a discount of 15% for any future direct bookings you may have with us. The discount is applicable for Best Western Greater London Hotel and Best Western Ilford Hotel. Once again, please accept my sincere apologies as we failed to meet your expectations. I sincerely hope that you will stay with us again and the above incidents won’t deter you from staying in any Best Western Hotel in future. If you have any other questions or inquires please do not hesitate to contact us. Best Wishes, Stephan Best Western Greater London Hotel

4/10 欠佳

Andrew

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overcharged lol
My stay was fine. They found me parking and was happy with that. Room was nice and clean but I was charged £49 for the room, £50 for the deposit and another £41 for god knows what. I called the hotel and they say I have to send them a email
於 2020 年 7 月住了 1 晚
Manager 於 2020年7月7日的回應
Dear Mr Andrew Foley, Thank you for your prompt email and choosing to stay with us at the Best Western Greater London Hotel. I would like to offer my personal and unreserved apology for the trouble and inconvenience caused to you. I would like to inform you that you have been charged £49.50 only, for the accommodation in our hotel. The amount of £41.25 was only pre-authorised in your account: authorisation code 024155, as well as the amount of £50 as a Security Deposit: authorisation code: 091423. A pre-authorisation is a temporary hold of an amount in your account that should be automatically released BY THE BANK within 5 to 14 business days subject to operation of your bank. For any issues please contact your bank, provide the authorisation codes and request to release the amounts. I sincerely hope that you will stay with us again and the above incidents won’t deter you from staying in any Best Western Hotel in future. If you have any other questions or inquires please do not hesitate to contact us. Best Wishes, Stephan

8/10 不錯

Shevene

讚好：職員與服務
於 2020 年 6 月住了 3 晚
Stephan 於 2020年6月28日的回應
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact se. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stephan Manager Best Western Greater London Hotel

6/10 一般

真實旅客

多人同遊
Well for starters the room was small only had one window also the sink was absolutely tiny the tap was loose so had to be careful of using that
於 2020 年 4 月住了 1 晚
Reception Team 於 2020年5月13日的回應
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Best Western Greater London Hotel

2/10 很差

Lucy (london)

伴侶同遊
不滿：整潔度和住宿狀況
Firstly, I turned up at this property to see it was closed and that I had to go to another sister hotel on Argyle street. I wasn’t told this when booking. I would have expected someone to call me or message me to inform me of this before my stay. The hotel room we then got put into, the ceiling wa so low that we had to bend down to walk around. All in all was a disaster
於 2020 年 4 月住了 1 晚
Reception Team 於 2020年5月13日的回應
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Best Western Greater London Hotel

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
It walking distance from Ilford Train Station. A lot of restaurants at walking distance. Breakfast was great!
於 2020 年 2 月住了 1 晚
Stephen 於 2020年2月24日的回應
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 02085140444. Sincerely, Stephen Manager Best Western Greater London Hotel

6/10 一般

真實旅客

不滿：職員與服務、住宿狀況和客房舒適度
Good Location. Hotel is Crap.
Lift was out of order. Had to take up the luggage 3 flights of stairs. Hotel is dated.
於 2019 年 10 月住了 4 晚
Reception team 於 2020年2月18日的回應
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Best Western Greater London Hotel

10/10 優異

Arkadiusz

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Cristina, receptionist 於 2020年2月15日的回應
Dear Guest, Thank you so much for a short but positive feedback. We are pleased to see that your stay at Best Western Greater London exceeded your expectations. We are looking forward to welcoming you back in the nearest future! Kind Regards, Best Western Greater London

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
De kamer was netjes, de badkamer schoon. Dichtbij openbaar vervoer.
於 2019 年 12 月住了 2 晚
Stephen Manager 於 2019年12月23日的回應
Dear Guest, Thank you for your prompt email and choosing to stay with us at the Best Western Greater London Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stephen Manager Best Western Greater London Hotel

10/10 優異

Mark

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very friendly, great value
The welcome and professionalism of the front desk would put some 5 start hotels to shake. I was really impressed The decor in the rooms may be a bit dated bit they're really well maintained and everything was spotlessly clean Quite remarkable value for a hotel that's three minutes' walk from a station with fast and very frequent services to cereal London. (I was in Ilford for a meeting so it was even more convenient)
於 2019 年 12 月住了 1 晚
Stephen Manager 於 2019年12月18日的回應
Dear Mark, Thank you for your prompt email and choosing to stay with us at the Best Western Greater London Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stephen Manager Best Western Greater London Hotel