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布魯奈爾酒店的評價

3 out of 5
布魯奈爾酒店
79-81 Gloucester Terrace, London, England

評價

7.0

不錯

10 分評分，優異；843 則評價中有 142 則" "
8 分評分，不錯；843 則評價中有 339 則" "
6 分評分，一般；843 則評價中有 210 則" "
4 分評分，欠佳；843 則評價中有 86 則" "
2 分評分，很差；843 則評價中有 66 則" "

7.4/10 

整潔度

7.8/10 

職員與服務

6.8/10 

設施服務

6.6/10 

住宿狀況

7.0/10 

環保程度

評價

2/10 很差

su ling

不滿：整潔度和住宿狀況
於 2023 年 12 月住了 6 晚
The Brunel 於 2024年1月3日的回應
Thank you for staying with us.

8/10 不錯

Shing Kwong

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
就近柏靈丁車站交通非常之方便。雖然房間細小，但亦算滿意。我們所住房間為新近裝潢，設備都是新款。但美中不足之處是當多人同時使用 wifi , 上網速度慢, 有時還會出現有漏斗符號，等候連線問題。若果你還要一邊旅行，一邊工作，還是有流動數據較妥當。早餐食物不錯，員工服務勤快。總的來說是滿意。
Brunel Hotel 於 2023年1月13日的回應
Thank you for staying with us. We are pleased to hear your time at The Brunel was enjoyed and that our staff were able to go above and beyond for you. We have since looked into your points of concern and are pleased to state our wifi has since been looked into. We appreciate you taking the time to provide us with feedback and hope to welcome you again in the near future.

10/10 優異

Ka yiu

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 4 晚
Dee 於 2020年3月4日的回應
Thank you for your review. We appreciate your feedback. We are so glad to hear that you had a lovely time staying with us. We look forward to welcoming you again soon. London during summer is quite a fun place to be. Kind regards.

6/10 一般

Siu Keung

家人同遊
讚好：整潔度
一般
於 2020 年 1 月住了 2 晚
Dee 於 2020年2月26日的回應
Thank you for your review. We apologize for any inconveniences faced by you during your stay. We would appreciate if you could elaborate on it so we can provide a better service. Hope to see you again. Kind regards.

4/10 欠佳

Chi ling

家人同遊
讚好：住宿狀況
不滿：整潔度、職員與服務和客房舒適度
Dirty bed sheets before check in
Check in was smelly and call the staff changed the sheets twice without changing
於 2019 年 12 月住了 3 晚
DEE 於 2020年1月4日的回應
Thank you for your review. We appreciate your feedback. We apologize for any issues faced by you during your stay at our hotel. We have made a not about your complaints and have worked towards rectifying them. We hope you give us another chance. Looking forward to welcoming you. Kind regards.

8/10 不錯

LAM KIN

家人同遊
讚好：職員與服務和住宿狀況
Room !
First room checked in with lots of insects. Room changed to top floor, however, security came at midnight saying that DON'T walk too much as below floor complaint! This is the Hotel construction problem! The Room Floor carpet covered with wooden board with sounded " ed, ed, ed " when walking!
於 2019 年 12 月住了 7 晚
DEE 於 2020年1月2日的回應
Thank you for your review. We are happy to see that overall you had a lovely stay with us. We are sorry for any inconveniences faced by you. The issue has been raised up with management and is shouldn't be a concern any more. We hope to welcome you again on your next trip to London. Kind regards.

2/10 很差

真實旅客

家人同遊
near Paddington station, bus stop, but hotel room is very small of 2 adults and one children, not change and clean the room and refill the cleaning gel everyday... need to inform reception and clean for you.
於 2019 年 8 月住了 6 晚
Dee 於 2019年9月10日的回應
Thank you for your review. We appreciate your feedback. We are sorry for any inconveniences caused during your stay. We hope you enjoyed our other services and will give us a chance again on your next visit. Kind regards

10/10 優異

YIU KUEN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
房間非常清潔，早餐選擇多，附近Paddington station 有巴士去 Luton Airport 及 Heathrow Express。 行10 minutes 到 Gold mine 咁新樓金山樓中餐廳
於 2019 年 5 月住了 5 晚
KB 於 2019年6月17日的回應
Dear Yiu, Thank you for lovely review :) We are very pleased to see we managed to tick all boxes. we look forward to welcoming you soon again at The Brunel. Kind Regards

2/10 很差

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Terrible room!
Room is too small and dirty!! Under beds had dirty socks! Free cookies had eaten but still put on the table.
於 2019 年 1 月住了 4 晚
KB 於 2019年3月19日的回應
Thank you for your feedback and we are really sorry to hear the hotel did not meet your expectations. We will take your comments on board and action where appropriate. Regards,

4/10 欠佳

CHAOHO

不滿：職員與服務、住宿狀況和客房舒適度
沒電梯用
於 2018 年 10 月住了 5 晚

10/10 優異

chunyen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 9 晚

4/10 欠佳

Heng-Jiu

不滿：職員與服務和住宿狀況
於 2018 年 9 月住了 6 晚

6/10 一般

Heng-Jiu

不滿：職員與服務和住宿狀況
於 2018 年 9 月住了 5 晚

6/10 一般

Derek (Taipei)

讚好：整潔度和職員與服務
convenient access to LHR Airport
It's close to Paddingdon and 2 Tube stations and convenient to reach almost all attraction locations in London. Breakfast is fairly good. Rooms are small and shower is weak. Wi-Fi is hardly accessable in certain rooms.
於 2018 年 5 月住了 6 晚

6/10 一般

Tony (London)

讚好：職員與服務
不滿：客房舒適度
Room is too small
於 2018 年 5 月住了 4 晚

8/10 不錯

chiachi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
推薦剛到倫敦的朋友可以來住喔！
離兩個地方的捷運站都很近，很方便，而且房間很棒！推薦！
Kanak 於 2018年4月10日的回應
Thank you ever so much for the lovely feedback. We look forward to seeing you soon.

8/10 不錯

Chun Tat

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 1 月住了 3 晚

10/10 優異

I-Chun

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
非常推薦 一定會回住
能夠用這麼便宜的價格入住到這麼好的飯店非常高興 房間應該是剛裝修好的 很新又乾淨 房間雖然小但是應有盡有 也有化妝桌可以使用 更好的是房間內插頭非常多大約有10個 飯店位子離地鐵都很近 附近有超商 早餐更是讓我們驚喜 非常豐盛的早餐 有三種雞蛋 香腸 各種麵包吐司 果醬 水果 麥片 優格也有很多種口味 有茶咖啡果汁牛奶 用好吃的早餐開啟美好的一天 缺點是wifi非常弱 隔音不太好 浴室的水不熱 且沒有架子放沐浴乳等等 除此之外一且完美 推薦！
於 2018 年 1 月住了 2 晚

8/10 不錯

Bruce

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 7 晚
The Brunel 於 2024年4月26日的回應
Thank you for staying with us.

6/10 一般

Ka Ho

家人同遊
讚好：整潔度和職員與服務
Overall is good, but room is too hot at night and弓mattress too soft
於 2024 年 4 月住了 2 晚
The Brunel 於 2024年4月15日的回應
Thank you for staying with us.

4/10 欠佳

Christina

家人同遊
讚好：設施服務
不滿：整潔度和住宿狀況
Personalet var venligt. Der lugtede fælt i fællesområderne, hotellet fremstår ikke som billederne viser. Gammelt og slidt hotel
於 2024 年 2 月住了 3 晚
The Brunel 於 2024年3月22日的回應
Dear Christina, Thank you for staying with us. We are continuously working to improve and appreciate you taking the time to provide us with feedback. We apologise for any inconvenience caused however hope to welcome your return in order to showcase these improvements.

2/10 很差

Yasamin (Albany)

家人同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
There were Mice in my room. during my stay: 1) the phone wasn’t working despite my report, 2) the elevator was out of order, causing inconvenience for my dad with heart issues, 3) the shower was not functioning, 4) only one of the broken heaters was fixed, leaving the room cold, and 5) there were mice in the room. I had to move due to this issue, and my belongings were affected.
於 2024 年 3 月住了 3 晚
The Brunel 於 2024年3月8日的回應
Dear Yasamin, Thank you for staying with us. Due to ongoing works exterior to our hotel this caused various disruptions, of which was further addressed to yourself and family on site and in response to your emails. Our lift, beyond the control and scope of the hotel, was isolated in accordance with our health and safety regulations. However we are pleased to confirm this was restored momentarily thereafter. Regrettably, maintenance could not access your room due to the nature of your do not disturb sign, of which your privacy was respected. We are pleased to confirm a change of room was provided to which these concerns were not faced further. Regardless, we are continuously working to improve and apologise for any inconvenience that may have been caused. We hope you enjoyed your time in London nonetheless.

2/10 很差

Thomas

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Do not stay at this property. It was dirty and moldy and the bathroom showers failed to work. The elevator was broken the entire time.
於 2023 年 12 月住了 6 晚
The Brunel 於 2024年2月28日的回應
Dear Hanna, We are saddened to hear of your dissatisfaction with our newly refurbished rooms. We take all feedback into account and where available are happy to provide a change of room, of which sadly this was subsequently denied. Our front desk went above and beyond in working to ensure your comfort and needs where met. Regrettably we apologise for any inconvenience that may have been caused however appreciate you taking the time to provide us with feedback. We hope to welcome you again in order to showcase these improvements.

10/10 優異

Alan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
10/10
Amazing staff and exceptional service.. will definitely be back for another stay..
於 2024 年 1 月住了 2 晚
The Brunel 於 2024年2月9日的回應
Dear Alan, Thank you for staying with us. We are so pleased to hear you enjoyed your time at The Brunel and very much hope to welcome you again.

10/10 優異

Robin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bra hotel med bra service och bra frukost. Enda nackdelen var,under vår vistelse på hotellet under tre nätter så var hissen trasig. De som har svårt med knän hade jätte jobbigt.
於 2024 年 1 月住了 3 晚
The Brunel 於 2024年1月22日的回應
Thank you for staying with us. We are continuously working to improve and are actively working to restore service to our lift. Regardless, we apologise for any inconvenience caused however are pleased to hear you enjoyed your overall stay with us. We hope to welcome you again in the near future.

10/10 優異

Ivana

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Me and my family was staying in for a week.Rooms clean,comfortable and cozy,breakfast EXCELLENT,so much choice for the breakfast.Stuff AMAZING,very friendly,respectful.Cleaning lady Mahima so sweet,lovely, respectful,with smile all the time,one big thanks to her and all other staff. I would highly recommend Brunel hotel,location is the best,close to transportation and shops as well. I would definitely stay in again!
The Brunel 於 2024年1月22日的回應
Thank you for staying with us. We are so pleased to hear you enjoyed your time at The Brunel and that our friendly team were able to go above and beyond for you. We very much hope to welcome you again in the near future.

10/10 優異

Ivana

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 7 晚
The Brunel 於 2024年1月22日的回應
Thank you for staying with us.

10/10 優異

Bernie

讚好：整潔度、職員與服務和住宿狀況
It was excellent, spotless clean, staff very helpful and firendly, great breakfast
於 2024 年 1 月住了 1 晚
The Brunel 於 2024年1月17日的回應
Dear Bernie, It was a pleasure to have you stay with us. We appreciate you taking the time to provide us with feedback and hope to welcome you again in the future.

8/10 不錯

Shiokawa

商務旅客
讚好：整潔度
於 2024 年 1 月住了 2 晚
The Brunel 於 2024年1月16日的回應
Thank you for staying with us.

8/10 不錯

Timothy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
The Brunel 於 2024年1月10日的回應
Thank you for staying with us.

4/10 欠佳

JILL (PITTSBURGH)

讚好：整潔度
不滿：住宿狀況
Picked this property because they had an elevator in the description and this was critical for me and travel partner. They had a reasonable cost so I booked two rooms for they are limited for two bed options. Very disappointed elevator out of service and no estimate when it would be repaired. Excuse was it was near the holidays (17th Dec) and could not find a repair person. Were there 3 days and did not see anyone attempting to repair. They accommodated us with rooms on the second floor. They also had someone help carry out bags up and down. Did not like having to climb stairs up and down to restaurant and entry area.
The Brunel 於 2024年1月22日的回應
Thank you for staying with us. We are continuously working to improve and are actively working to restore service to our lift. Our front desk is 24/7 of which our front desk are happy to assist with any change of room, where available and/or concerns faced. Regardless, we apologise for any inconvenience caused and hope you enjoyed your time in London nonetheless.

8/10 不錯

ofelia

讚好：職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
The Brunel 於 2024年1月5日的回應
Thank you for staying with us.

6/10 一般

Vahideh

家人同遊
讚好：住宿狀況
於 2023 年 12 月住了 5 晚
The Brunel 於 2024年1月3日的回應
Thank you for staying with us.

6/10 一般

真實旅客

家人同遊
讚好：整潔度和職員與服務
God beliggenhed
Et meget lille værelse til 3 personer og kedelig morgenmad. En rigtig god beliggenhed og venligt personale.
於 2023 年 12 月住了 4 晚
The Brunel 於 2024年1月3日的回應
Thank you for staying with us. Our room sizes are listed online prior to placing a reservation however where available, our friendly team are happy to provide a change of room where preferred. Regardless, we apologise for any inconvenience and hope you enjoyed your time in London nonetheless.

10/10 優異

David

於 2023 年 12 月住了 4 晚
The Brunel 於 2024年1月3日的回應
Thank you for staying with us.

10/10 優異

john

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
the convenience of the location
於 2023 年 11 月住了 2 晚
The Brunel 於 2023年12月5日的回應
Dear John, Thank you for staying with us. We hope to welcome you again in the near future.

8/10 不錯

Anouck

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Très bon emplacement Petit déjeuner copieux Personnel Agréable Bémol : Facture de l’hôtel 100€ moins cher que ce m’a fait payé au réel expédia
於 2023 年 10 月住了 3 晚
The Brunel 於 2023年11月9日的回應
Thank you for staying with us. We are actively looking into your feedback and apologise for any inconvenience caused. We hope you enjoyed your time in London nonetheless.

8/10 不錯

Lauren

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything in this hotel is small - but in a great way. The rooms are small but comfortable. The elevator is tiny but fun - the kids loved it! Breakfast area is very small, but the staff is SO GOOD at keeping food flowing and keeping tables cleaned/cleared so everyone can sit down. The food was top rate - REAL EGGS which is a rarity in any hotel. We'd absolutely stay again!
於 2023 年 10 月住了 1 晚
The Brunel 於 2023年10月23日的回應
Dear Lauren, We are so pleased to hear that you enjoyed your time at The Brunel. We understand space can be limited within central London, however are pleased to hear the kids found fun and enjoyment throughout. We are very grateful you took the time to leave us such kind feedback and hope to welcome you all again.

8/10 不錯

Anita V

讚好：整潔度和職員與服務
不滿：客房舒適度
於 2023 年 10 月住了 4 晚
The Brunel 於 2023年10月23日的回應
Dear Anita, Thank you for staying with us. We are continuously working to improve and are pleased to hear you enjoyed your time at The Brunel. We hope to welcome you again.

10/10 優異

Rikke Bech

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚
The Brunel 於 2023年10月18日的回應
Thank you for staying with us. We are pleased to hear you enjoyed your time at The Brunel and hope to welcome you again.

6/10 一般

YUKIKO

家人同遊, 商務旅客
讚好：整潔度和職員與服務
不滿：住宿狀況
立地条件は、とても良く、スタッフはフレンドリーでした。平日と週末の扱いの差は所々で感じます。 シャワーは、絶望的でした。水量の少なさは、事前に覚悟していたものの、これほど少ないのは初めてでした。 ベッドはとても寝心地良く快適でした。
於 2023 年 10 月住了 5 晚
The Brunel 於 2023年10月20日的回應
Dear Yukiko, Thank you for staying with us. We are continuously working to improve and appreciate you taking the time to provide us with feedback. We hope to welcome you again in the near future in hopes we can showcase these improvements. We hope you enjoyed your time in London nonetheless.

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務和客房舒適度
Good staying
Small and reasonable hotel close to Paddington station. The mostly problem is that the Wifi is weak and intermittent, I had to give up attend remote meeting. The location is good, close to the station and Hyde Park, perfect, and the walk before breakfast was wonderful. The breakfast was better than I expected, the taste was good, and the staff's service was very good. Overall it was a good stay.
於 2023 年 10 月住了 1 晚
The Brunel 於 2023年10月8日的回應
Thank you for staying with us. We apologise for the weakened wi-fi and are actively looking into this feedback further. We are however, pleased to hear that you enjoyed your overall time at The Brunel and hope to welcome you again in the near future.

6/10 一般

inga johanne

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2023 年 9 月住了 5 晚
The Brunel 於 2023年10月2日的回應
Dear Inga, Thank you for staying with us. We hope you enjoyed your time at The Brunel and hope to welcome you again in the near future.

8/10 不錯

Lone

家人同遊
讚好：職員與服務和設施服務
Badeværelset kunne godt trænge til en Update og så var det MEGET lille.
於 2023 年 9 月住了 3 晚
The Brunel 於 2023年10月2日的回應
Dear Lone, Thank you for staying with us. We are pleased to hear you enjoyed your stay at The Brunel and appreciate you taking the time to provide us with feedback. We are continuously working to improve and hope to welcome you again in order for us to showcase these improvements.

6/10 一般

Rassab

多人同遊
不滿：客房舒適度
於 2023 年 9 月住了 4 晚
The Brunel 於 2023年10月2日的回應
Dear Rassab, Thank you for staying with us. We are pleased to hear you enjoyed your time at The Brunel and hope to welcome you again in the near future.

10/10 優異

Anna

於 2023 年 9 月住了 4 晚
The Brunel 於 2023年10月2日的回應
Dear Anna, Thank you for staying with us. We are pleased to hear you enjoyed your time at The Brunel and hope to welcome you again in the near future.

8/10 不錯

Marion

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The quality of decor furniture fittings and facilities throughout the hotel is excellent.The bathroom and shower were excellent and the beds were very comfy though narrow . Double twin room was very small and my partner had to clamber over my bed to get in and out. Loo paper was very poor quality . wardrobe was filled with a fridge and safe so virtually no hanging space and one small drawer. only one chair in room and no shelf by sink for toiletries. Breakfast menu mainly very good continental choice or ,for hot breakfast ,choice of eggs frankfurters and baked beans . No English breakfast.
於 2023 年 9 月住了 2 晚
The Brunel 於 2023年9月18日的回應
Dear Marion, Thank you for staying with us. We are pleased to hear you enjoyed your overall time at the Brunel. We are continuously working to improve and appreciate you taking the time to provide us with feedback. We hope to welcome you again in the near future.

6/10 一般

Marc

家人同遊
讚好：整潔度和職員與服務
於 2023 年 9 月住了 1 晚
The Brunel 於 2023年9月16日的回應
Thank you for staying with us. We are pleased to hear you enjoyed your time at The Brunel and hope to welcome you again in the near future.

10/10 優異

Rachael

於 2023 年 9 月住了 1 晚
The Brunel 於 2023年9月15日的回應
Thank you for staying with us. We are so pleased to hear you enjoyed your time at The Brunel and very much hope to welcome you again.

8/10 不錯

Per-Ola Juliusson

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
The Brunel 於 2023年9月14日的回應
Thank you for staying with us. We are pleased to see you enjoyed your time at the Brunel and hope to welcome you again shortly.