We sincerely apologise for the inconvenience you experienced during your recent stay with us. We deeply regret the issues you faced with the staircase however I cannot see anywhere on our listing that states there is a lift in the building.We are certainly going to internally investigate the other feedback you have provided to ensure the next guests stay is as comfortable as possible.I really hope to welcome you back to one of our 400+ apartments in the near future! However, we are glad to hear that you enjoyed the location and the property itself. Your satisfaction is important to us, and we appreciate your positive feedback in that regard. We would like to assure you that we are actively addressing the issues you encountered to prevent such occurrences in the future. We genuinely hope to have the opportunity to welcome you back in the future. Please feel free to reach out to us directly if there is anything we can do to make your next stay more comfortable and enjoyable.

Thank you so much for taking the time to leave us your lovely review, I really hope to welcome you back in the near future! :)

Thank you so much for taking the time to leave us your lovely feedback, I hope to welcome you back in the near future!