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切斯頓野生動物園酒店的評價

3.5 out of 5
切斯頓野生動物園酒店
Leatherhead Road, Chessington, England

評價

8.2

很好

10 分評分，優異；1003 則評價中有 456 則" "
8 分評分，不錯；1003 則評價中有 322 則" "
6 分評分，一般；1003 則評價中有 114 則" "
4 分評分，欠佳；1003 則評價中有 67 則" "
2 分評分，很差；1003 則評價中有 44 則" "

8.6/10 

整潔度

8.2/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Yuing

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 3 晚

8/10 不錯

Chau Wah Marina

讚好：整潔度、住宿狀況和客房舒適度

8/10 不錯

michael (buxton)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
The view from the room was excellent, was great to see a pair of ostrich every morning
於 2024 年 5 月住了 2 晚

10/10 優異

Sophie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚

6/10 一般

Muhammad

親子同遊
讚好：整潔度
The property is nice and kids will love it but feeding the animals is very expensive and u can’t book just 1 person, has to be 2 ppl at the same time,
於 2024 年 5 月住了 2 晚

10/10 優異

Emily

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolutely great!
於 2024 年 5 月住了 1 晚

10/10 優異

Jenny Beaton

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved how close the hotel was to the World of Adventure theme park. It was amazing to leave the theme park and instantly be at our hotel. We also loved the customer service we received from the front desk staff and breakfast manager. Our 10 year old daughter was sick for 2 days and they were caring, accommodating and helpful when we explained the situation. The front desk receptionist was also very helpful with directions and bus/train schedules to London and the airport.
於 2024 年 5 月住了 3 晚

8/10 不錯

Adam

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Whilst not going to Chessington theme park, it was located nicely for our purpose.
於 2024 年 4 月住了 2 晚

10/10 優異

Inga

Not possible to make a booking table for breakfast,breakfast is not to big choice
於 2024 年 4 月住了 1 晚

6/10 一般

Kerry

讚好：整潔度和職員與服務
於 2024 年 4 月住了 1 晚

8/10 不錯

Joey

親子同遊
讚好：整潔度和住宿狀況
Main parts of hotel were nice, rooms felt dated. Reception staff gave us the incorrect room and then were rude when I raised it.
於 2024 年 4 月住了 1 晚

6/10 一般

Louisa

於 2024 年 4 月住了 1 晚

10/10 優異

Lavinia

於 2024 年 4 月住了 1 晚

10/10 優異

Kerry

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Dominic

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Avery comfortable and convenient stay. Excellent facilities and friendly staff. Would highly recommend
於 2024 年 3 月住了 2 晚

10/10 優異

Kayleigh

於 2024 年 4 月住了 1 晚

8/10 不錯

Eamonn

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and good price
於 2024 年 3 月住了 2 晚

10/10 優異

Salema

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Excellent for children to enjoy, in house activities all through the day…zoo, splash pool refresh & meet & greet CBBC characters in the afternoon
於 2024 年 3 月住了 1 晚

10/10 優異

Kate (Cardiff)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really great place to stay if visiting Chessington. Kids loved the pool. Evening meal was great and so was breakfast. Easy to park.
於 2024 年 3 月住了 1 晚

4/10 欠佳

Kirsty

家人同遊
不滿：住宿狀況
Property was great and attractive to kids. Surprised there was no park at the hotel for children as nothing to do unless in theme park or an hour of swimming. Pool was great. Fortunately we had a cancellation as unaware we had to book this in advance. Staff were very unhelpful, couldn’t answer any of our questions at check in. It wasn’t made aware before or after that we would need to make reservations for dinner or breakfast so therefore as restaurant was full we had to eat at a near by pub. Theme park was great, clean and lots of attractions. Sadly 2 of the biggest rides we visited for were shut all day! Animals were great and looked well kept. Would visit the park again but don’t think we would stay in the hotel.
於 2024 年 3 月住了 1 晚

10/10 優異

Danielle

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

8/10 不錯

Joao Pedro

家人同遊
Convient however the cleanliness isn’t great
於 2024 年 3 月住了 1 晚

10/10 優異

Michael

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Christine ‘the kind breakfast lady’ as my daughter referred to it absolutely made our stay to be honest. As a solo dad with 2 young kids she was such a huge help in starting the day in an amazing way. Also the zoo and splash park was great for having an entertaining stay with the kids for a little holiday.
於 2024 年 3 月住了 2 晚

10/10 優異

James

讚好：整潔度、職員與服務和住宿狀況
Lovely stay
於 2024 年 3 月住了 2 晚

10/10 優異

jason

讚好：整潔度、職員與服務和住宿狀況
I fun place to stay with large rooms and friendly staff
於 2024 年 3 月住了 1 晚

10/10 優異

Adam

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

4/10 欠佳

laura

於 2024 年 2 月住了 1 晚

2/10 很差

Kym

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

10/10 優異

Thomas

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 2 月住了 4 晚

10/10 優異

Cleverly

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
So clean that it made me feel very happy!
於 2024 年 2 月住了 2 晚

4/10 欠佳

Amy

於 2024 年 2 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Exciting experience for the kids. Good service, everyone was friendly & helpful. Nice room & amenities all there for us. We will definitely be going back one day!
於 2024 年 2 月住了 1 晚

8/10 不錯

Chris

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚

8/10 不錯

Padraic

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our stay was very pleasant. Unfortunately Zafari Cafe wasnt open during pur visit. No phones in the room even though information said to dial 0 for reception on the room phone.
於 2024 年 2 月住了 2 晚

10/10 優異

MISS

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

6/10 一般

chloe

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Could be so much better!
Great themed rooms, nice quality rooms, very comfortable. The food at the evening buffet and the breakfast buffet needs to be a lot better. The choice is good, but the quality is very poor, lukewarm, low-quality products all around. Not good - the evening buffet was very overpriced. The service in the restaurant was terrible - and it's self-service! No good welcome as we went in, our table was cleared of everything on it - drinks, sides, personal items - whilst we were at the buffet - all we got was a shrugged apology. Hour-long slots are daft at the pool - there was no one in there with us, but we weren't allowed to stay any longer. Officious staff on the pool reception. The overall takeaway was with better service and better quality food - the stay would have been amazing. The hotel itself is so fun in its decor and the attention to detail that has gone into it. But staff need better training. Food needs huge improvement.
於 2024 年 1 月住了 2 晚

6/10 一般

Anita

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Disappointed
The hotel is looking tired, the very heavy bathroom panel fell on me, the kettle in our exchanged room didnt work, to watn my grandsons bottle was a task under the hot bathroom tap! we had to pay entry to the park. Our view was of the park yet we only saw birds and the pool which Hotels.com website didnt state, the Chessington site states its all included.
於 2024 年 1 月住了 1 晚

2/10 很差

scott

於 2024 年 1 月住了 1 晚

10/10 優異

Daniel

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Hawabi

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely weekend
Rooms are clean and cozy, me and my children had lovely time at safari hotel. Friendly and helpful staff, breakfast and food absolutely delicious!
於 2024 年 1 月住了 2 晚

8/10 不錯

Richard

商務旅客
於 2024 年 1 月住了 1 晚

2/10 很差

hessamadin

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The most unprofessional, unfriendly, the management was a joke, she couldn’t find my booking for two hours, they were not welcoming, they were trying to refuse my booking, when Expedia call them they don’t wanted to reply, Expedia call me and talk to her, she doesn’t answered her phone and they were terrible customer service
於 2024 年 1 月住了 1 晚

10/10 優異

LEONARDO AUGUSTO

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 4 晚

10/10 優異

Nicoleta Mariana

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great
Amazing! We had a great trip for my daughter s birthday. Very clean hotel, well organised, good food, great staff, great views, great swimming pool, everything was excellent!
於 2024 年 1 月住了 1 晚

10/10 優異

Meena

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really enjoyed our trip for my daughters birthday. Staff were friendly. Kids had a lot of fun. Food was really good!
於 2024 年 1 月住了 1 晚

4/10 欠佳

Chun Kit Kenneth

家人同遊
讚好：整潔度
不滿：職員與服務
Poor experience
The promoted room (even room numbers) outside view is poor (garage view). The other room (odd room numbers) view is good but too expensive, higher than 50%, told by staff. It is not reasonable. Swimming pool should provide free towels (GPB 2 for hire, now). It is normal practice for any grade hotels (at least in Asia). No game room for children. It is a poor experience for such 4 star hotel.
於 2024 年 1 月住了 1 晚

10/10 優異

Charley

親子同遊
My son, age 6, loves staying here. Great kids club, great staff and theme. Good breakfast too
於 2024 年 1 月住了 3 晚

8/10 不錯

Rapiab

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stay with family from Switzerland
Good hotel excellent breakfast shame you have to pay for swimming pool and food very expensive
於 2024 年 1 月住了 2 晚

8/10 不錯

Katrina Jessica

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

8/10 不錯

Laura

家人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
於 2024 年 1 月住了 1 晚