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倫敦克蘭里酒店 的評價

4 out of 5
倫敦克蘭里酒店
10 Bina Gardens, South Kensington, London, England

評價

5.0
10 分評分，優異；1002 則評價中有 95 則" "
8 分評分，不錯；1002 則評價中有 170 則" "
6 分評分，一般；1002 則評價中有 177 則" "
4 分評分，欠佳；1002 則評價中有 220 則" "
2 分評分，很差；1002 則評價中有 340 則" "

5.2/10 

整潔度

5.8/10 

職員與服務

4.2/10 

設施服務

4.6/10 

住宿狀況

4.4/10 

環保程度

評價

6/10 一般

真實旅客

家人同遊
不滿：整潔度
比較古舊
整體比較舊，窗簾牆身有污漬；最滿意是歐陸早餐。可以供應牙膏牙刷、拖鞋及風筒。
於 2023 年 11 月住了 1 晚

6/10 一般

Emily

讚好：整潔度、職員與服務和住宿狀況
The day I arrived is too hot, there is no air conditioning or even a fan. No shampoo provided, only a soap. I think a four star hotel should have better facilities.
於 2023 年 9 月住了 1 晚

2/10 很差

SukMan

於 2023 年 3 月住了 1 晚

2/10 很差

SukMan

於 2023 年 3 月住了 1 晚

8/10 不錯

Sze to

讚好：整潔度、職員與服務和客房舒適度
靜中帶旺
位置於住宅區，寧靜，但步行5分鐘就到車站，車站側已有食肆和超市，方便
於 2023 年 1 月住了 3 晚

8/10 不錯

TOI HUNG

家人同遊
讚好：整潔度和職員與服務
於 2022 年 12 月住了 4 晚
Vik 於 2023年1月11日的回應
Thank you for your reviewPlease be assured that we are taking measures to improve every aspect of the guest experience at the hotel

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度、設施服務和住宿狀況
於 2019 年 12 月住了 6 晚

2/10 很差

真實旅客

不滿：整潔度和客房舒適度
worst 4 star hotel in london, bad service, bad facilities, never again!
於 2018 年 10 月住了 4 晚

8/10 不錯

Brian (台北)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
鬧中取靜的傳統英式客房，雙人房衛浴空間不大，水壓稍小。七月底太熱，房間有落地型小冷氣，稍嫌不足。但整體入住體驗算是滿好的～
於 2018 年 7 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good allocation, clean&well decorated, good staff
A vintage hotel with comfortable living experience. Staff are nice and approachable and caring about our feeling and adjust based on our feedback. Would like to express my sincere thanks to Dana - who makes our stay more warm and memorable.
於 2017 年 6 月住了 3 晚

2/10 很差

Gaia

伴侶同遊
不滿：職員與服務和住宿狀況
Esperienza Pessima, se non fosse per la posizione. Camere sporche,vecchie e puzzolenti. Muri scrostati,piene di umidità. Appena arrivati ci è stata assegnata una camera fredda senza riscaldamento e con le lenzuola sporche. Colazione inesistente, ci era stato detto che l’orario per la stessa era dalle 8 alle 10 ma alle 8:12 già non offrivano neanche più un bicchiere d’acqua. Non hanno nessun tipo di servizio, non offrono spine con adattatori italiani, non hanno asciugacapelli. Che dire, se non fosse per la città esplosiva e veramente stupenda, la vacanza non sarebbe stata affatto piacevole. Non ci torneró più in questo Hotel.
於 2024 年 4 月住了 4 晚

2/10 很差

Lisa

商務旅客
不滿：職員與服務、設施服務和住宿狀況
I refused to stay in the hotel and booked another. Upon arrival I was advised there was no key and staff would need to let me in each time I left my room. There was a rancid smell of damp throughout, disrepair and damage to furnishings/carpets etc There was no light in the lift and you had to navigate it in darkness which was scary and I didn’t feel safe enough to sleep there. Bags of dirty linen ‘ready for collection’ were scattered through the corridors and there was no food or drink availabilities. Never have I walked out of a hotel but this needs shutting down and I want a refund..!
於 2024 年 4 月住了 1 晚

2/10 很差

Colin

不滿：整潔度、職員與服務、設施服務和住宿狀況
When booked, the pictures made it look fantastic.. My room was old, dirty and worn out (room 103). Curtains were tatty, carpet thread bare, unable to open window (cracked glass too). I went down for breakfast, no cooked breakfast just some Toast and cereal.. No where to sit. No organisation or staff to help.. No Bar in the hotel(says there is on the website) so I checked out early with no breakfast. (no coffee facilities in the room either. Asked for a printout receipt (no paper in the printer).. Lovely area to be based though..
於 2024 年 4 月住了 1 晚

6/10 一般

Thomas

伴侶同遊
不滿：整潔度和住宿狀況
Great location of the hotel. However, the hotel wasn’t what I was expecting. It wasn’t clean with the curtains having stains on. The bedding was okay although only one pillow per person. The rooms curtains were falling off. In addition there was water marks and stains on the paint, also the carpet had rips in etc.
於 2024 年 4 月住了 2 晚

4/10 欠佳

Sophie

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
What was unique was how rude the staff were..... what was bad was you could not lock the bedroom door so anyone could get in. The toaster is broken guys - just get a new one - or don't offer breakfast which was terrible. My room was pretty damp with rotten wallpaper and the water was not hot. I could go on. There was nothing good - except leaving!
於 2024 年 3 月住了 2 晚

6/10 一般

Elizabeth

於 2024 年 3 月住了 1 晚

2/10 很差

Pablo

於 2024 年 3 月住了 2 晚

2/10 很差

lucy

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This is the most disgusting hotel I have ever had the misfortune to stay at. THIS SHOULD BE REMOVED FROM YOUR SITE - the pictures are nothing like those displayed on the website.
於 2024 年 3 月住了 1 晚

2/10 很差

Paul

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

2/10 很差

Dan

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The hotel is terrible. Do not waste your money. Exterior of property looks very good! However, inside is run down and dirty. I'm unsure where they got the picture of the executive room, but its definitely not from this hotel. I paid for the executive room. Wow. Dirty carpets, bugs walking around the edge of the room. Stains on floor, walls, mattress. Room was incredibly hot and not able to turn it down. no tea/coffed available in room. Breckfast was a joke, unripened banana's. Cereal was soft and stale. Coffee was terrible, brown water no flavour. Toaster was broken, so just bread. The lady at the desk they called reception, was utterly rude and unhelpful. If i was able to find a hotel close to this, then i would of walked straight out and got a refund. Terrible hotel, need to get the inspectors back, if this was 4 starts, it was from 10 years ago.
於 2024 年 3 月住了 2 晚

8/10 不錯

Sonja

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
No hairdryer or coffee & kettle in the rooms. Breakfast was ok but basic. Need a new toaster. Otherwise good value for money and an excellent location for visiting London. Underground is walking distance away and there are take outs, restaurants and Sainsbury's, Tesco, M&S etc in walking distance. No smoking is allowed which is an extra bonus. Clean and tidy rooms. Will go again when visiting London.
於 2024 年 3 月住了 2 晚

2/10 很差

John (Ottawa)

不滿：整潔度、職員與服務、設施服務和住宿狀況
The hotel requested a 50 GBP deposit upon check in and not one single employee could be found the day I checked out to refund this. A note at the reception desk said to leave the key and I would be refunded. 20 days after check out the hotel has NOT refunded me and they have ignored all my emails. Expedia is trying to get the hotel to refund this to me. Also: my bedroom door knob was lying on the floor outside my bedroom for my entire 15 night stay. I was told it would be fixed (attached to the door) but it never was. Also: I was told initially on arrival that an early check in would be 100 GBP but finally got that reduced to 20 GBP. Also: the breakfast "room" had a single 4 slice toaster for use by all the guests in the hotel. 2 of the 4 toaster slots stopped working 5 days into my stay and was not fixed or replaced before I checked out. Customer service is NOT seen at this hotel. BEWARE AND book elsewhere.
於 2024 年 2 月住了 15 晚

2/10 很差

Vittoria

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Terrible è riduttivo, camera sporca a livelli inimmaginabili, abbiamo chiesto il cambio e dopo avere fatto diverse storie ci hanno dato una camera senza neanche scusarsi. Nella nuova sistemazione il wc era privo di tavoletta, segnalato anche questo problema abbiamo dovuto aspettare il giorno successivo perché qualcuno se ne occupasse. La ragazza alla reception scortese e inadatta.
於 2024 年 2 月住了 2 晚

4/10 欠佳

Lu Lu

不滿：整潔度
於 2024 年 2 月住了 1 晚

2/10 很差

Angela

不滿：整潔度、職員與服務和住宿狀況
I’m aware you only get what you pay for … the hotel was very shabby and dated carpet in the room was threadbare rooms were very grubby and drab with a large air conditioning unit inn the room rooms were not serviced as stated there was no toiletries as stated no toilet roll it was very disappointing would not stay again they need to update description of hotel on site it really is false advertising
於 2024 年 2 月住了 3 晚

4/10 欠佳

José Manuel

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 2 月住了 1 晚

6/10 一般

Linda

不滿：職員與服務和住宿狀況
Havde bestilt værelse med 2 enkelte senge og fik dobbeltseng med dobbelt dyne. Morgenmad utrolig kedelig. Dårlig service.
於 2024 年 2 月住了 3 晚

4/10 欠佳

Andrew

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Over priced nothing like the photos its being mis sold crap creepy rooms,its a £50 deposit and they take all your details and write them down. If you pay cash you get the money back when you leave. Stayed for 2 nights then moved to the Brompton .
於 2024 年 2 月住了 2 晚

2/10 很差

Amber

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
DO NOT BOOK THIS HOTEL! You will have to pay a £50 deposit for a room key, the receptionist’s are rude and unapproachable. They wanted to write my card details down to keep on a piece of paper kept on the reception desk. The rooms had dirty carpets and furniture. Broken windows and the bathrooms were falling apart.
於 2024 年 2 月住了 1 晚

10/10 優異

Marie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely property, love the decor, room facilities are really good & is located in a really nice area of London.
於 2024 年 2 月住了 2 晚

10/10 優異

Shinson Shaji

家人同遊
讚好：整潔度、職員與服務和設施服務
Good staff and excellent breakfast. The only problem we faced was the heater was on all the time and the room was terrible hot. We informed the front desk and she said that the maintaince guy will come in an hour and he didn't turn up.
於 2024 年 2 月住了 1 晚

6/10 一般

Andrew Proud (Zwijndrecht)

商務旅客
讚好：職員與服務
不滿：設施服務
Property needs some repairs, TV in room had no power cabl3, no remote, wallpaper was coming off in the bedroom, bathroom tap kept dripping, some draws were broken. Staff where friendly and kind. Furter the hotel is good to stay if you just need to sleep in the room.
於 2024 年 2 月住了 2 晚

2/10 很差

Mechelle

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
This is the worst hotel I have ever stayed in
於 2024 年 1 月住了 1 晚

6/10 一般

Maria

Fine No toiletries when I ask night staff, only during day, same with hot water.
於 2024 年 1 月住了 1 晚

4/10 欠佳

Nina

於 2024 年 1 月住了 1 晚

2/10 很差

Luis

不滿：整潔度、職員與服務和住宿狀況
Lugar muy viejo y descuidado, en nuestra habitacion había un ratón
於 2024 年 1 月住了 2 晚

8/10 不錯

Victor Alberto

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚

4/10 欠佳

Wing sheung judy

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Never again
於 2024 年 1 月住了 3 晚

2/10 很差

Jesper

於 2024 年 1 月住了 2 晚

4/10 欠佳

Laura

不滿：整潔度和住宿狀況
Todo muy sucio y dijimos de cambiarnos de habitación porque había goteras y nos puso mala cara
於 2024 年 1 月住了 3 晚

2/10 很差

Susanne

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Das Personal war sehr unfreundlich, jeder Aufwand war zuviel, der Gast hat nicht erste Priorität,ist eher ein Stressfaktor Die Matrazen,der Boden,die Vorhänge, waren fleckig und aus dem Lavabo kammen Ameisen. Wir waren 5 Tage da und es wurden nur 2 mal die Betten gemacht und der Müll entfernt, es gab keine Frischen Handtücher oder Wc- Papier. Es fehlten Dinge wie ein Haartrockner,Zahnpastabecher,Wasserkocher,Wc-bürste,Gläser etc... das zu einem Hotelzimmer gehört.Im Badezimmer hatte es schimmel und Kalkflecken. Auf das Frühstück haben wir ganz verzichtet da die Hygiene nirgends gegeben ist. Aus den Steckdosen sprühten funken. Das Geld war es leider nicht Wert und ich verstehe nicht wie man so ein Hotel führen kann. Ich empfehle dieses Hotel nicht weiter.
於 2023 年 12 月住了 4 晚

8/10 不錯

Edward (Amherst)

讚好：整潔度
不滿：設施服務
This was decent value for the money and I would stay here again. If you are picky, stay away. This is a budget accommodation. There were little things. My emails before my stay went unanswered. The heat in my room was permanently set to maximum and the control unit was broken. The lamp cord was frayed. I relayed this to the front desk and none of it got fixed. I didn't care that much, I still felt the hotel was good value for the money.
於 2023 年 12 月住了 2 晚

8/10 不錯

Nejat Gudata

於 2023 年 12 月住了 4 晚

8/10 不錯

Maria

讚好：整潔度、設施服務和住宿狀況
Very flexible staff
於 2023 年 12 月住了 1 晚

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚

6/10 一般

ABDULLAH

讚好：職員與服務
不滿：整潔度和住宿狀況

4/10 欠佳

Mikael

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 3 晚

2/10 很差

Mirella

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Se fosse curata sarebbe bellissima purtroppo invece è sporca e mal curata un ostello di secondo ordine con sedie macchiate moquette vecchissima poltrone logore e colazione insufficiente albergo 2 stelle
於 2023 年 12 月住了 3 晚

6/10 一般

OSCAR

商務旅客
不滿：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

2/10 很差

Ewa

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
I get to my room at midnight and they told me was bathroom leaks!!! Room was awful!!!! As I added some pictures! Nobody even told me before they got a problem with the room!!!
於 2023 年 12 月住了 1 晚