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倫敦希斯路機場皇冠假日酒店 (IHG 旗下酒店)的評價

4 out of 5
倫敦希斯路機場皇冠假日酒店 (IHG 旗下酒店)
Stockley Road, West Drayton, England

評價

8.0

很好

10 分評分，優異；999 則評價中有 366 則" "
8 分評分，不錯；999 則評價中有 387 則" "
6 分評分，一般；999 則評價中有 130 則" "
4 分評分，欠佳；999 則評價中有 72 則" "
2 分評分，很差；999 則評價中有 44 則" "

8.4/10 

整潔度

8.2/10 

職員與服務

8.0/10 

設施服務

8.0/10 

住宿狀況

評價

10/10 優異

Edwin (Hong Kong)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to airport, clean and tidy, easy check in and check out
於 2019 年 7 月住了 1 晚

8/10 不錯

Hanpeng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
不错的酒店
不错的酒店，房间暖气差点，不过值得再来
於 2019 年 1 月住了 1 晚

8/10 不錯

Hanpeng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
不错的酒店
不错的酒店，房间暖气差点，不过值得再来
於 2019 年 1 月住了 1 晚

8/10 不錯

shen yuan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 1 晚

6/10 一般

TZUYU

讚好：整潔度和客房舒適度
不滿：職員與服務
Bad service with good facilities
Great room with excellent amenities but the service is not as good as it’s facilities. When we arrived at airport at late night, we could not get any idea how to take their shuttle bus and even nobody picked up the phone. Also, the receptionist’s attitude was definitely the worst I have ever experienced even compared to other normal business hotels.
於 2018 年 9 月住了 1 晚

8/10 不錯

CHUI SHEUNG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 11 月住了 1 晚

8/10 不錯

Huimei

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 6 月住了 1 晚

8/10 不錯

suk fun hasl

讚好：整潔度、住宿狀況和客房舒適度

10/10 優異

Chiuhua

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

Wo Tak (hk)

okay
The Hotel Management Tea 於 2015年11月22日的回應
Hello Wo Tak Thank you for your feedback! Alex

6/10 一般

Wo Tak (hk)

okay
The Hotel Management Tea 於 2015年11月22日的回應
Thank you for your feedback ALex

6/10 一般

真實旅客

讚好：整潔度、職員與服務和客房舒適度
不方便到達，且計程車不好叫
The Hotel Management Tea 於 2015年9月5日的回應
Thank you for your review!

8/10 不錯

VIOLET

讚好：整潔度、職員與服務和客房舒適度
Business Trip
The hotel is very close to Heathrow airport. It is a very nice location for early flight. Also, you can take H1 bus express between hotel and airport.It is very convenient and only cost 9 ponds for return.

10/10 優異

Djahid

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 1 晚

8/10 不錯

Robert

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 2 晚

4/10 欠佳

真實旅客

商務旅客
讚好：整潔度
Disappointed
Indian restaurant closed which was disappointing as this was a determining factor in my decision to stay. Explanation being ‘they’re doing something in the kitchen’ but not communicated at any point in the booking process. Also never mentioned gym or pool during check in so maybe that was closed too...
於 2020 年 3 月住了 1 晚

10/10 優異

Varinder

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Aowsom
於 2020 年 2 月住了 1 晚

10/10 優異

Gracia (Las Vegas, NV)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My family and I love this hotel. Its very clean, the staff are very friendly and professional. They have 2 restaurants (both excellent) and a bar. I would definitely stay there again on my next visit to london
於 2020 年 2 月住了 2 晚

10/10 優異

Danny (Amsterdam)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Top locatie. Aardig personeel. Ontbijt perfect. Wellness perfect.
於 2020 年 2 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
This place is practically a village it has everything you could want. My room was very well presented and staff were very helpful. I have no complaints
於 2020 年 2 月住了 1 晚

10/10 優異

Monika

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚

2/10 很差

jimmy

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
not good
room smelt of smoke. shower didn't work correct lot of noise due to people coming and going all hours
於 2020 年 2 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great at the hotel.. One problem - the hotel hoppa ticket machine didn't deliver the four tickets I booked and paid for. The staff kindly contacted the driver TO the airport and that went well, but there was no return ticket, so I paid again. Not thehotel's responsibility, but a facility which needs sorting.
於 2020 年 1 月住了 1 晚

4/10 欠佳

Chanelle

讚好：住宿狀況和客房舒適度
不滿：職員與服務
Awful food
I stayed here Saturday with my boyfriend for one night and paid £15 each for the breakfast I am really upset by the quality of the breakfast considering the amount we paid. It has even made my partner really ill and he has had to take the day of work due to a really upset stomach I think a refund of £30 would be sufficient for the anguish this has caused. Not only has this made the hotel stay awful the lay out of the food was appalling. It looked like something a twelve year old would of put together. I hope I hear back from you Kind regards Chanelle
於 2020 年 1 月住了 1 晚

6/10 一般

真實旅客

家人同遊
讚好：整潔度、設施服務和住宿狀況
.Clean and functional enough for one night stay ....
於 2020 年 1 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度和職員與服務
A lovely hotel with great facilities and pleasant staff HOWEVER £16 to park a day whilst in residence there is not only extortionate but in my opinion completely wrong. If you are staying at the hotel then parking should be free
於 2020 年 1 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Great staff
Exceptional service! The staff was amazing. There was great amenities and perfect location for us.
於 2020 年 1 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 1 晚

8/10 不錯

Anthony

家人同遊
讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Needs some work
Hotel is clean and well located. However the bath / shower tap was broken in my room and the wall sockets felt insecure
於 2020 年 1 月住了 1 晚

4/10 欠佳

John

家人同遊
不滿：整潔度、職員與服務和客房舒適度
Small break away
Staff on arrival was rude £16 per night for parking Never made our room up for 2 days Every time we order food from the bar it came out wrong . They add device charge without asking if you want to pay it . Spa area you must be with your child unless they are over 18 as they have no life Gaurds on duty which was annoying as all our children can swim very well but we had to be in the pool with them at all times Overall not a bad hotel good location need to teach there staff some manners
於 2019 年 12 月住了 4 晚

8/10 不錯

Robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beware of the shuttle bus!
I picked this hotel because it said it had a shuttle to Heathrow Airport. To my surprise it was not free. Nowhere did I see a cost involved. I even emailed the hotel to ask about the shuttle and then there was no mention of cost in the reply. This was disappointing and made the overall experience not as good as it should have been.
於 2019 年 12 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
good services all around, ie check in, room maid , waiters etc
於 2019 年 12 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Service is excellent and food quality is also very good. However I do think certain parts of the hotel are dated and need a refurb
於 2019 年 12 月住了 3 晚

10/10 優異

Robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚

10/10 優異

真實旅客

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great pool and gym - truly brilliant for a hotel complex....Great Curry restaurant - loved the stay and thank you for your flexibility when I realised I was 12 hours early for my flight
於 2019 年 12 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和設施服務
於 2019 年 12 月住了 1 晚

4/10 欠佳

真實旅客

不滿：整潔度和職員與服務
於 2019 年 12 月住了 4 晚

6/10 一般

Aleksander

商務旅客
讚好：職員與服務
OK hotell
Er litt slitt, men fungerer helt ok. Ligger ikke sentralt, men veldig nært Heathrow.
於 2019 年 12 月住了 2 晚

10/10 優異

Radoslav

於 2019 年 12 月住了 1 晚

8/10 不錯

Manjulla

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Conference attendance
Spacious rooms Plenty of parking Excellent food
於 2019 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度
Clean, comfortable with all amenities. Smiling and friendly staff. Ease of access
於 2019 年 11 月住了 1 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
People were nice And onformative the food was not As good as expected. Typical fried food but for one Night was ok but is not atractive for more than one Night
於 2019 年 11 月住了 1 晚

4/10 欠佳

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Wouldn't stay there again.
Freezing cold room. Dirty and not very clean. Needs a complete re-design to modernise things again.
於 2019 年 11 月住了 1 晚

8/10 不錯

Claire

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
Comfortable and well maintained. Slow reception
Very slow at check in but other than that an excellent stay. Would book again. Everything in room worked and lots of space. Nice to have a window to open to let in fresh air.
於 2019 年 11 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a bit far from the airport. The location and no stores nothing else around for one night it was good enough
於 2019 年 11 月住了 1 晚

2/10 很差

真實旅客

伴侶同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
Sauna and Steam room not available for use. As I had specifically selected thia hotel for the spa facilities I asked the manager to arrange for access to the spa at another hotel locally. I was met with a flat refusal. Diabolical customer service. Avoid this hotel.
於 2019 年 11 月住了 5 晚

10/10 優異

真實旅客

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The facilities were amazing staff excellent food very nice overal a brilliant place to stay would definitiley go back
於 2019 年 11 月住了 1 晚

6/10 一般

penny

家人同遊
讚好：職員與服務
Staff Fabulous Food Awful
Stop gap on a road trip, booked the family room which had two double beds, all looked clean and tidy. Bathroom could do with a tidy as the sink had a crack inside and the toilet seat was also damaged. We used the pool which was nice and allowed the children Age 10 & 13 in until 8pm but they were not allowed in the hot tub. The staff were all polite and friendly. We ordered room service which although arrived promply was awful and only one out of the four of us ate the food. Bad nights sleep as flight crew coming and going but on the plus side plenty of choice at breakfast. We would not stay again, but if its just a stop gap before a flight i suppose it would be okay.
於 2019 年 11 月住了 1 晚

6/10 一般

Sarah

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
hotel staff and overall hotel good
Our room was 2105 we had big units right outside that kept us awake we didn’t have time to complain to reception as had a flight to catch . On using the pool the steam and sauna weren’t in use which was disappointing as there was no communication until we arrived that this was the case. The restaurant was very good our server Julian was exceptional at customer service you would not have thought we were in a hotel restaurant as it made us feel special and that we were in a 5* Staff overall were friendly
於 2019 年 10 月住了 1 晚

10/10 優異

Andy

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
nice comfy hotel
於 2019 年 10 月住了 1 晚