住宿正面

南肯辛頓便捷酒店的評價

2.5 out of 5
南肯辛頓便捷酒店
14 Lexham Gardens, London, England

評價

6.4
10 分評分,優異;370 則評價中有 70 則" "
8 分評分,不錯;370 則評價中有 97 則" "
6 分評分,一般;370 則評價中有 84 則" "
4 分評分,欠佳;370 則評價中有 56 則" "
2 分評分,很差;370 則評價中有 63 則" "

7.0/10 

整潔度

7.2/10 

職員與服務

6.2/10 

設施服務

6.4/10 

住宿狀況

7.0/10 

環保程度

評價

8/10 不錯

KAM MING ROGER

讚好:整潔度、職員與服務、設施服務和住宿狀況
房間之間隔音有改善空間。
於 2022 年 6 月住了 1 晚

4/10 欠佳

Bethany

伴侶同遊
讚好:設施服務
不滿:住宿狀況
Staff were friendly. However, the room was the size of the bed and about 1m squared. No shelves or anywhere to put luggage so there wasn’t anywhere to stand/ get ready which made the experience really difficult. No windows which made it feel extra enclosed and the air con is controlled from the desk three floors down, which wasn’t ideal either. The bathroom had old hairs in, so overall it was quite disappointing unfortunately.
於 2024 年 4 月住了 1 晚

10/10 優異

Ines

不滿:住宿狀況
於 2024 年 4 月住了 4 晚
Front desk easyHotel South Kensington 於 2024年4月21日的回應
Dear Ines, Thank you for your excellent rating

8/10 不錯

Susanne

讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean hotel in a great location. Staff was very nice and friendly. Room was small but absolutely ok for 1 person.
Muhee 於 2024年3月30日的回應
Thank you for your kind feedback! We're delighted to hear that you found easyHotel South Kensington to be clean and conveniently located, and that our staff provided you with friendly service. We understand that our rooms are compact, but we're glad to hear that it met your needs during your stay. We appreciate your support and hope to welcome you back soon!

4/10 欠佳

???????

讚好:整潔度、職員與服務和設施服務
You got for what you paid
於 2024 年 3 月住了 2 晚
Front desk easyHotel South Kensington 於 2024年3月18日的回應
Thank you for sharing your feedback with us. We appreciate your honesty.We're sorry to hear that your experience at EasyHotel South Kensington did not fully meet your expectations. We strive to provide value for our guests, but it's disappointing to learn that we fell short in delivering a satisfactory experience during your stay.We value your feedback and will use it to identify areas for improvement. If there are specific aspects of your stay that you feel we could address, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide a better experience.

4/10 欠佳

Maddalena

伴侶同遊
不滿:整潔度、職員與服務和住宿狀況
Siamo stati in una stanza piccolissima dove non ci si può neanche muovere. Scarsa pulizia.
於 2024 年 2 月住了 5 晚
easyHotel South Kensington 於 2024年3月3日的回應
Thank you for your comment, however, we want to express that we are proud of the concept of our hotel, of low prices, customer service, located in one of the best areas of London with museums and many places of interest nearby, and small rooms, Maybe you didn't stop to see the characteristics of our rooms. Regarding your comment about the cleanliness of the room, we would have liked you to inform us at the time that you realized so that we could solve it in a timely manner, our service is 24 hours a day and we take the cleanliness of our rooms very seriously.

10/10 優異

Stephen

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice comfy bed in a simple room. Alls i needed
於 2024 年 2 月住了 2 晚
Front desk easyHotel South Kensington 於 2024年2月19日的回應
Thank you for your wonderful review! We're delighted to hear that you had a comfortable stay at EasyHotel South Kensington.Providing a comfortable bed and a simple, yet sufficient room is what we aim for, and we're glad that we met your needs during your stay.We appreciate your feedback and hope to have the opportunity to welcome you back for another pleasant stay in the future.Best regards,

6/10 一般

Nishil

商務旅客
讚好:整潔度和職員與服務
不滿:設施服務
Good location, very basic but it’s just a place to sleep and nothing else.
於 2024 年 1 月住了 1 晚
Front desk easyHotel South Kensington 於 2024年2月19日的回應
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel's location to be convenient for your needs.We understand that our hotel offers basic amenities, as our focus is on providing a comfortable place to sleep at an affordable price. However, we're always looking for ways to improve and enhance our guests' experience.If you have any specific suggestions or feedback on how we can improve, please feel free to share them with us. We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,

8/10 不錯

Jonathan

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Cheap and did the job. Good wattsapp communications re check-in and receipt.
於 2024 年 2 月住了 1 晚
Mohuddin 於 2024年2月3日的回應
Thank you for your feedback! We're delighted to hear that you found our services affordable and that our WhatsApp communication for check-in and receipt met your expectations. We appreciate your stay and look forward to welcoming you again at easyHotel South Kensington.

8/10 不錯

David

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
El alojamiento cumple su funcion. Las habitaciones son pequeñas y si solo necesitas dormir despues de un largo dia de turismo, es lo que buscas.Nosotros fuimos dos personas y nos apañamos bien en un espacio reducido solo para dormir. El baño es muy pequeño tambien, pero para ducharte es suficiente. El agua sale muy caliente y la cama es muy comoda así que relación calidad precio bien.
於 2024 年 1 月住了 3 晚
easyHotel 於 2024年1月29日的回應
Estimado David,Agradecemos sinceramente sus comentarios positivos sobre su estancia en nuestro hotel. Nos alegra saber que el alojamiento cumplió su función y que encontraron cómoda la cama y la temperatura del agua.Entendemos que nuestras habitaciones son más compactas, pero nos complace saber que pudieron apañarse bien y que la relación calidad-precio fue satisfactoria para ustedes.Si en el futuro deciden visitarnos nuevamente, estaremos encantados de darles la bienvenida. Gracias por elegir EasyHotel South Kensington.Saludos cordiales,easyHotel Team

4/10 欠佳

真實旅客

讚好:職員與服務
不滿:住宿狀況和客房舒適度
Extremely dated and uncomfortable, but great area.
Stayed in Easyhotels before in Liverpool and it is modern and comfortable. Unfortunately this one isn’t. It was a really small double room with the bed crammed into a corner, so all night long my wife had to climb over me if she wanted to use the toilet, which was exactly what you would find in an old caravan. The receptionist Isreal was very friendly and offered to give us a late checkout for free, however he obviously didn’t tell the cleaner who woke us up at 10am to tell us we should have left. Great area though, but you couldn’t spend more than one night in the room. We stayed in a Premier Inn the night before which was £40 for a huge ultra modern room, were this one was £90.
於 2023 年 12 月住了 1 晚
Front desk easyHotel South Kensington 於 2024年1月7日的回應
Thank you for taking the time to share your experience with us. We genuinely apologize for the discomfort you faced during your stay. Your feedback is crucial, and we are committed to addressing the issues you raised to improve our services.We appreciate your positive mention of our friendly receptionist, Israel, and we regret any miscommunication regarding the late checkout. We'll work on better coordination to avoid such inconveniences in the future.We understand the importance of a comfortable stay and will use your feedback to make necessary enhancements. We hope you would consider giving us another chance in the future to provide a more enjoyable experience.

6/10 一般

Desmond

不滿:客房舒適度
Tiny rooms - and I mean TINY
Good safe location. Just a few mins from Kensington High St. Tubes and buses close by. Hotel has a lot of steps to access the building so good knee joints are a must. Room has a comfortable small UK double bed. And thats it. No furniture, just two hooks. At best, this double room is ok for one person. For two, ok only if you have no luggage (as there is no space for luggage) and packed lightly. We were a couple and did only sleep in room. Out at 8am and back about 11pm. This is a very basic room and you can only move one step before banging into the bed or the wall. Tiny, Tiny, Tiny. For about £20 more you can get a Hub-Premier Inn room and its a million times better than this. Try a Hub-Premier Inn room before booking here. This is a last resort hotel. Having said that, it was clean. Staff were friendly. We were also advised about Breakfast for £6 each in hotel next door. It was actually £7+ service charge and I wouldnt recommend it. McDonalds breakfast is quicker and cheaper.
於 2023 年 12 月住了 2 晚
The easyHotel South Kensington Team 於 2023年12月16日的回應
Thank you for taking the time to share your detailed feedback. We appreciate your insights regarding the location, room size, and amenities. We apologize if the room did not meet your expectations, and we understand the importance of providing comfortable and spacious accommodations.Your comments about the room size and comparison to other options are noted, and we will use them to improve our offerings. We're glad to hear that you found our staff friendly and the hotel clean.We value your input and hope to have the opportunity to better accommodate you in the future.Best regards,

10/10 優異

Annabel

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful hotel. Have stayed many times before
於 2023 年 12 月住了 2 晚
The easyHotel South Kensington Team 於 2023年12月12日的回應
Thank you so much for your wonderful review and for being a valued repeat guest! We are thrilled to hear that you had another positive experience during your stay. Your loyalty is greatly appreciated, and we look forward to welcoming you back many more times in the future.If there's anything specific you enjoy about your stays with us or if there are ways we can make your experience even better, please feel free to share. We strive to provide excellent service and a comfortable environment for all our guests.Warm regards,

2/10 很差

真實旅客

商務旅客
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
The easyHotel South Kensington Team 於 2023年12月16日的回應
We're sincerely sorry to hear that your experience fell short of expectations, leading to a 2-star rating. We value your feedback and would appreciate any specific details you can provide about your stay. Understanding your concerns will help us address and improve upon the issues you encountered.If there's anything you'd like to share or discuss further, please feel free to contact our 24-hour reception. We appreciate the opportunity to learn from your experience and hope to have another chance to provide a more satisfactory stay in the future.Best regards,

2/10 很差

Darren

商務旅客
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
The easyHotel South Kensington Team 於 2023年12月9日的回應
We're genuinely sorry to learn that your experience with us resulted in a 2-star rating. Your feedback is crucial, and we deeply regret any shortcomings during your stay.We would appreciate the opportunity to understand more about your specific concerns so that we can take appropriate measures to address them. Please feel free to reach out to our 24-hour reception with any additional details you can provide.Thank you for bringing this to our attention, and we hope to have a chance to regain your trust in the future.Best regards,

2/10 很差

Haylie

不滿:整潔度、職員與服務和住宿狀況
Mould on windows, hair on towels and tiny space
於 2023 年 11 月住了 3 晚
The easyHotel South Kensington Team 於 2023年12月9日的回應
We are truly sorry to hear about your disappointing experience during your stay, and we sincerely apologize for the issues you encountered, including the presence of mold, cleanliness concerns, and the cramped space.Your feedback is taken seriously, and we will be investigating and addressing these matters immediately. This does not reflect our standard of service, and we are committed to making the necessary improvements to ensure a more positive experience for our guests.If you would like to provide more details or discuss your stay further, please contact our 24-hour reception. We appreciate your understanding and hope to have the opportunity to make amends on a future visit.Best regards,

2/10 很差

Cassie

不滿:整潔度、職員與服務、設施服務和住宿狀況
Bed sheets had hair that was not mine. Bathroom shower curtain had mold. Dusty floors and air.
於 2023 年 10 月住了 2 晚
Muhee 於 2023年12月3日的回應
We sincerely apologize for the issues you encountered during your stay at easyHotel South Kensington. Your feedback is extremely important to us, and we take these matters very seriously.Cleanliness is a top priority for us, and we are disappointed to learn that your experience did not meet our usual standards. We will investigate the concerns you raised regarding the bed sheets, bathroom shower curtains, and overall cleanliness.Please be assured that we will address these issues promptly to prevent any recurrence. Your comfort and satisfaction are our primary concerns, and we appreciate your understanding.We hope to have the opportunity to regain your trust in the future.

10/10 優異

Mary Jane

讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to the train station and pilipino restaurant,
Management of easyHotel South Kensington 於 2023年11月29日的回應
Thank you for the 5 out of 5 stars! We're delighted to hear that you enjoyed your stay at easyHotel South Kensington and found our location close to the train station and a Filipino restaurant convenient. If you have any further comments or suggestions, please feel free to share them with us. We hope to welcome you back in the future for another positive experience.Warm regards,

6/10 一般

Claire

商務旅客
讚好:整潔度
Convenient to walk to Thai Embassy from here.
於 2023 年 11 月住了 1 晚
anagement of easyHotel South Kensington 於 2023年11月19日的回應
Thank you for the 3 out of 5 stars. We appreciate your feedback and are glad to hear that the location was convenient for your visit to the Thai Embassy. If you have any specific comments or suggestions about your stay at easyHotel South Kensington, please feel free to share them with us. We aim to continually improve our services and hope to welcome you back in the future.Warm regards

10/10 優異

LYNDSAY

讚好:整潔度、職員與服務和設施服務
Perfectly fine for a night's stop. I have stayed here before.
於 2023 年 11 月住了 1 晚
Management of easyHotel South Kensington 於 2023年11月19日的回應
Thank you for the 5 out of 5 stars! We're delighted to hear that you found easyHotel South Kensington perfectly fine for a night's stop and that you've stayed with us before. Your continued support is much appreciated. If you have any specific comments or suggestions, feel free to share them with us. We look forward to welcoming you back for future stays!Warm regards,

10/10 優異

Bunja

商務旅客
讚好:設施服務
Good
於 2023 年 10 月住了 2 晚
Management of easyHotel South Kensington 於 2023年11月5日的回應
Thank you for the 5-star rating! We're thrilled to hear that you had a good experience during your stay at easyHotel South Kensington. If you have any specific comments or suggestions, please feel free to share them with us. We look forward to the opportunity to host you again in the future.Warm regards,

10/10 優異

Andréane

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Parfait
Notre séjour c’est très bien passé, le personnel est très accueillant et sympathique. Le chambre était propre et correspondait à nos attentes. Le linge et les serviettes étaient propres et agréables. Le lit était très confortable nous avons très bien dormis. Les seuls points négatifs seraient le fait qu’il y avait un peu de moisissures dans la douche et que l’évacuation se faisait assez mal, il n’y a pas réellement de fenêtre c’est une vitre qui donne vue sur la ville ce n’est pas une fenêtre qui s’ouvre. Sinon tout était parfait. La consigne à bagages est très pratique et la réception est ouverte 24h/24 tous les jours ce qui est très utile aussi.
於 2023 年 10 月住了 6 晚
Management of easyHotel South Kensington 於 2023年11月5日的回應
Thank you for sharing your feedback about your stay at easyHotel South Kensington. We're pleased to hear that your stay went well and that you found our staff welcoming and friendly.It's great to know that your room met your expectations and was clean, with clean linen and towels. We appreciate your compliments about the comfortable bed, which allowed for a good night's sleep.We apologize for the issues with mold in the shower and the drainage, and we will address these concerns to prevent similar problems in the future.Your positive comments about our luggage storage and 24-hour reception are valuable to us, and we're glad to hear that they were convenient and useful for your stay.We look forward to the possibility of hosting you again in the future, and if you have any further comments or suggestions, please don't hesitate to share them with us.Warm regards,

8/10 不錯

Jamie

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Management of easyHotel South Kensington 於 2023年10月26日的回應
Thank you for your rating

4/10 欠佳

Girish

讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Pros: The hotel is in a good neighborhood close to nice restaurants and the tube is walking distance (0.3 miles to earl's ct, gloucester road) Cons: no elevator and if your room is on the 4th story you have to walk up with your luggage. The guy at the front desk was kind enough to help me though. The room was pretty much a capsule hotel room with room for just the bed. The bathroom was tiny and the shower drain wasn;t working. Next time I will just pay a 100 quid extra and get a proper hotel room
於 2023 年 10 月住了 1 晚
Management of easyHotel South Kensington 於 2023年10月24日的回應
Thank you for sharing your feedback about your stay at easyHotel South Kensington. We appreciate your detailed review and your candid evaluation of both the positive and negative aspects of your experience.We're glad to hear that you found our hotel's neighborhood to be convenient, . We apologize for the inconvenience caused by the absence of an elevator, We're pleased that the front desk staff was able to assist you with your luggage.Your comments about the room size and the bathroom are noted, and we understand that our compact rooms may not suit everyone's preferences. We apologize for the shower drain issue and assure you that we will address it to prevent similar problems in the future.We appreciate your feedback Warm regards

2/10 很差

Marcio

於 2023 年 7 月住了 5 晚
Management of easyHotel South Kensington 於 2023年10月31日的回應
We're truly sorry to hear about your unsatisfactory experience during your stay at easyHotel South Kensington. Your feedback is important to us, and we apologize for any discomfort you experienced.

4/10 欠佳

KAYLEIGH

不滿:整潔度、住宿狀況和客房舒適度
Probably best to avoid
Well we can't complain about the size of the rooms as we knew what we were going for. But the state if the bedding was disgusting. Especially when we stripped the top sheet off in the morning. Please see stains and black mould on pillows.
於 2023 年 10 月住了 1 晚
Management of easyHotel South Kensington 於 2023年10月24日的回應
We're truly sorry to hear about the condition of the bedding during your stay at easyHotel South Kensington. This does not meet our standards, and we sincerely apologize for any discomfort this may have caused.Cleanliness and hygiene are of utmost importance to us, and we will investigate this issue to ensure it is addressed immediately. Stains and mold are unacceptable, and we will take appropriate steps to prevent such occurrences in the future.We appreciate your feedback, as it helps us make necessary improvements.Thank you for bringing this to our attention, and we apologize for any inconvenience you experienced.Warm regards

10/10 優異

Nicole

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really nice place to stay. Served us well for our 2 day trip. the bed was so comfy. staff really lovely and helpful especially Andres and George. Definitely be back again :)
easyHotel South Kensington Management 於 2023年10月13日的回應
Thank you for your kind words and for choosing easyHotel South Kensington for your two-day trip. We're thrilled to hear that you had a really nice stay and that our comfy beds and friendly, helpful staff, particularly Andres and George, left a positive impression.We look forward to welcoming you back for your next visit, and we'll do our best to ensure your future stays are just as enjoyable. If you have any further comments or suggestions, please don't hesitate to share them with us.Warm regards

8/10 不錯

clare

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Small but cheap for London, great location!
Great location and cheaper for this area, expect small room and ‘coziness’ then you will be ok. We did not have a window but room did not feel claustrophobic.
於 2023 年 9 月住了 2 晚
easyHotel South Kensington Management 於 2023年10月6日的回應
Thank you for taking the time to share your feedback regarding your recent stay at easyHotel South Kensington. We greatly appreciate your positive review.We're delighted to hear that you found our location to be great and the pricing reasonable for the area. Our compact rooms are designed to provide a cozy and cost-effective stay, and it's wonderful to know that you didn't feel claustrophobic despite not having a window.Your understanding of our room size is much appreciated. We aim to offer comfortable accommodations within budget-friendly options.Thank you for choosing easyHotel South Kensington, and we hope to welcome you back in the future for another enjoyable stay.Warm regards,

8/10 不錯

Barbara

於 2023 年 9 月住了 1 晚
easyHotel South Kensington Management 於 2023年10月6日的回應
Thanks for the good rating

4/10 欠佳

真實旅客

不滿:整潔度、住宿狀況和客房舒適度
Poor - won’t be back
Appreciate it’s a budget hotel in London so didn’t mind it being a bit cramped and small, but the cleanliness was poor, the electrical sockets were hanging off the wall and the room was freezing cold. Worst of all, a leak coming through the ceiling on the first night soaked all our clothes (which were on two hooks - the full extent of any storage space) and all over the floor - near said electrical sockets which is obviously a huge hazard. When I told reception the reply was “well can you manage?”, we got another room in the end but not great.
於 2023 年 9 月住了 2 晚
easyHotel South Kensington Management 於 2023年10月2日的回應
Thank you for sharing your feedback regarding your recent stay at easyHotel South Kensington. We sincerely apologize for the issues you encountered during your visit. Your comments are crucial for us to identify areas in need of improvement.We're sorry to hear that you found cleanliness standards lacking and that you experienced issues with the electrical sockets and room temperature. These issues should not have occurred, and we take them very seriously.The incident with the ceiling leak is particularly concerning, and we apologize for any inconvenience this caused you. We understand the importance of guest safety, and we will investigate and address this matter to ensure it doesn't happen again.We appreciate your understanding of our budget hotel concept and are genuinely sorry for the inconveniences you faced. Your feedback helps us improve.Warm regards,

10/10 優異

Eviya

於 2023 年 9 月住了 3 晚
Management of easyHotel South Kensington 於 2023年10月24日的回應
Thank you so much for the 5 out of 5 rating! We're thrilled to hear that you had a great experience during your stay at easyHotel South Kensington. Your positive feedback is greatly appreciated, and we look forward to hosting you again in the future.If you have any specific comments or suggestions, please don't hesitate to share them with us.Warm regards

8/10 不錯

Rafael

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The property is fine, small in every aspect, but fine
於 2023 年 9 月住了 1 晚
easyHotel South Kensington 於 2023年9月25日的回應
Thank you for your concise feedback regarding your recent stay at easyHotel South Kensington.We appreciate your understanding that our property offers compact accommodations. While our rooms may be small, we strive to provide a comfortable and convenient experience for our guests.If you ever decide to return, we'll do our best to ensure your stay is as pleasant as possible. If there's anything specific you'd like to see improved or any additional comments you'd like to share, please don't hesitate to reach out. Your feedback helps us in our ongoing efforts to enhance our guests' experience.Thank you for choosing easyHotel South Kensington, and we hope to welcome you back in the future.Warm regards

2/10 很差

Kirsty

多人同遊
不滿:設施服務和住宿狀況
Small was expected but it was stupidly hot and noisy. The first room we were given the toilet door didn’t shut and when we asked to move it was clear this is a known issue. The location is good but that’s about the only positive.
於 2023 年 9 月住了 1 晚
easyHotel South Kensington Management 於 2023年10月2日的回應
We appreciate your feedback, and we're deeply sorry to hear about the issues you encountered during your stay at easyHotel South Kensington.We apologize for the discomfort you experienced due to the room being too hot and noisy. Your comfort is important to us, and we regret that we fell short in providing a peaceful environment.The problem with the toilet door not shutting properly is unacceptable, and we apologize for any inconvenience this caused. We will investigate this issue to ensure it's rectified promptly.We appreciate your positive feedback about our location. However, we understand that your overall experience did not meet your expectations. Please know that your feedback is essential to us, and we will use it to make necessary improvements.Warm regards,

8/10 不錯

Susanne

讚好:整潔度和職員與服務
於 2023 年 9 月住了 3 晚
easyHotel South Kensington Management 於 2023年10月2日的回應
Thank you for revising your rating and giving us 8 stars out of 10. We're pleased to see your feedback, and it suggests that you had a positive experience with us overall.We're always striving to provide the best possible service and accommodations, and your feedback helps us in our continuous efforts to improve. If you have any further comments or suggestions on how we can make your next stay even better, please feel free to share them with us.Thank you for choosing easyHotel South Kensington, and we look forward to hosting you again in the future.Warm regards,

6/10 一般

mor

讚好:整潔度和住宿狀況
不滿:客房舒適度
3 night stay
The check in is not 24/7, we arrived a bit later than planned and there were no one there, 4th floor without an elevator, very small room, no window, but great neighborhood
於 2023 年 8 月住了 2 晚
Andres. 於 2023年9月9日的回應
Dear guest,I am very sorry to hear about your unhappy experience at our hotel. In terms of the size of the rooms, this is clearly stated on our website and as a 'super budget brand offering exceptional value' we believe in clearly stating what we do offer and what is not included. In terms of the not 24/7 check in, may you please contact us and let us know the date and the time you arrived to our hotel for us to investigate what was happening that night please. This because we do always have 24/7 check in, so we need to know what happened that night, thank you very much.Regards, Andres Mendez. Front desk, easyHotel South Kensington

6/10 一般

Sally

於 2023 年 8 月住了 1 晚
Jorge 於 2023年9月12日的回應
Thank you for taking the time to share your feedback about your recent stay at easyHotel South Kensington.We appreciate your honesty in giving us a 3 out of 5 rating. Your feedback is valuable to us, and it helps us identify areas for improvement. We would like to learn more about your specific concerns or any suggestions you may have to enhance your future experience with us.Please feel free to reach out to our team directly so we can address your concerns and work towards making your next stay more enjoyable. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.Warm regards,

6/10 一般

Mauricio

讚好:整潔度
Espacio pequeno pequeno, buena ubicacion precio razonable, es pequeno, apenas para llegar a dormir
於 2023 年 8 月住了 1 晚
Muhee 於 2023年9月3日的回應
¡Gracias por elegir easyHotel South Kensington y por compartir tu experiencia! Nuestro enfoque es ofrecer comodidad básica y una excelente relación calidad-precio para aquellos que buscan un lugar cómodo para descansar mientras exploran la ciudad.Si decides visitarnos nuevamente en el futuro, estaremos encantados de recibirte.¡Gracias por tu preferencia

4/10 欠佳

真實旅客

讚好:職員與服務
不滿:住宿狀況和客房舒適度
Was a lot smaller than we was hoping for. Stayed at the easy hotel in Milton Keynes and loved it but this was completely different. Could hear everything going on next door. However it is described as small so can’t complain, was only used as a place to sleep so was satisfactory
於 2023 年 8 月住了 2 晚
Muhee 於 2023年9月3日的回應
Thank you for choosing easyHotel South Kensington for your stay and for providing your feedback.We strive to provide comfortable accommodations for guests who are primarily looking for a place to sleep, and we apologize for any inconvenience you experienced with noise.Your feedback helps us improve, and we hope to have the opportunity to serve you better in the future.If you decide to visit us again, please don't hesitate to reach out if you have any specific preferences or requests.Thank you for choosing us for your stay.

10/10 優異

K

讚好:整潔度、職員與服務、設施服務和住宿狀況
It's small and cosy but that's the whole point. The rooms have 24/7 air conditioning making this the most comfortable hotel I've stayed in for a long time.
於 2023 年 8 月住了 3 晚
Muhee 於 2023年9月3日的回應
Thank you for choosing easyHotel South Kensington and for sharing your positive feedback with us! We're delighted to hear that you found our hotel small and cozy, and we appreciate your understanding of our room sizes.We're pleased that you found our 24/7 air conditioning to be a comfort-enhancing feature during your stay. Your comfort is important to us, and we're glad to know that we provided a comfortable experience for you.We look forward to welcoming you back to easyHotel South Kensington on your next visit

6/10 一般

真實旅客

讚好:整潔度和職員與服務
不滿:住宿狀況和客房舒適度
Good for aolo travellers only!
Good location but rooms were beyond small.
於 2023 年 8 月住了 2 晚
Muhee 於 2023年9月3日的回應
Thank you for choosing easyHotel South Kensington and for sharing your feedback with us. We're pleased to hear that you found our location to be good and convenient.We understand that our rooms are compact, and we appreciate your understanding of this aspect of our hotel. While our rooms may not offer expansive space, we aim to provide essential comforts for our guests.If you decide to stay with us again in the future, we hope that we can make your experience even better. If there are specific preferences or requirements you have for your room, please don't hesitate to let us know, and we will do our best to accommodate your needs.

2/10 很差

真實旅客

不滿:整潔度、職員與服務和住宿狀況
The hotel does not have a lift, so if you’re on the 4th floor like us it’s a hike up! TV in the room does not work.. rooms are so small it’s not suitable for two people. It wasn’t cleaned during our stay so rubbish piled up and we were left with the same towels for the duration of our visit. Wouldn’t recommend.
於 2023 年 8 月住了 3 晚
Muhee 於 2023年8月10日的回應
We sincerely apologize for the inconveniences you encountered during your stay at easyHotel South Kensington.We understand that these aspects greatly impacted your experience, and we're truly sorry for falling short of your expectations. Your comments will be shared with the relevant teams for immediate attention and improvement.We appreciate your candor and value your input. It's our aim to continually enhance our guest experience, and your feedback plays a crucial role in helping us achieve that goal. We apologize for not meeting your expectations on this occasion and hope you might consider giving us another opportunity in the future.

10/10 優異

Clare

於 2023 年 5 月住了 1 晚
Muhee 於 2023年8月10日的回應
We are thrilled to hear that you rated your stay at easyHotel South Kensington with a perfect 10 out of 10! Thank you for taking the time to share your positive experience. We're dedicated to providing the best possible service, and your feedback serves as a great motivation for our team. If you have any further comments or suggestions, please feel free to let us know. We look forward to welcoming you back for another exceptional stay in the future!

10/10 優異

Philip

多人同遊
讚好:整潔度和職員與服務
Very cheap but room very small and basic, just as advertised, so no surprises. Staff very friendly and helpful.
於 2023 年 8 月住了 3 晚
Muhee 於 2023年8月10日的回應
Thank you for taking the time to share your feedback about your recent stay at easyHotel South Kensington. We appreciate your honesty and are glad to hear that our staff provided friendly and helpful service during your stay.We understand that our rooms are compact and designed to provide budget-friendly accommodations without compromising on service. Your acknowledgment that the room matched our advertised description is valued, as it helps future guests know what to expect.We're committed to delivering a pleasant experience, and your comments motivate us to continue providing excellent service. If your travels bring you back to the area, we would be delighted to welcome you again.

10/10 優異

Manuel

於 2023 年 8 月住了 2 晚
Muhee 於 2023年8月10日的回應
We are thrilled to hear that you rated your stay at easyHotel South Kensington with a perfect 10 out of 10! Thank you for taking the time to share your positive experience. We're dedicated to providing the best possible service, and your feedback serves as a great motivation for our team. If you have any further comments or suggestions, please feel free to let us know. We look forward to welcoming you back for another exceptional stay in the future!

6/10 一般

Myrna del Rocio

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
不滿:整潔度
El primer día no hubo agua caliente, no hacen limpieza de los cuartos ninguno de los días, todo lo demás (zona, servicio) bien
於 2023 年 7 月住了 5 晚
Muhee 於 2023年8月10日的回應
Apreciamos que haya compartido su experiencia con nosotros. Sus comentarios son muy valiosos para nosotros y nos ayudan a identificar áreas en las que necesitamos mejorar.Nos alegra saber que la ubicación y el servicio fueron aspectos positivos durante su estancia. A pesar de las dificultades, agradecemos que haya destacado estos aspectos positivos.Tomamos en serio sus observaciones y haremos todo lo posible para abordar las cuestiones mencionadas y garantizar una experiencia más satisfactoria en el futuro. Esperamos que pueda considerar darnos otra oportunidad para brindarle una experiencia de hospedaje más completa y placentera.

10/10 優異

Youngsin

多人同遊
讚好:整潔度和職員與服務
최고의 직원
숙소시설은 방이좁아서 좀 불편했지만 리셉션에 있는ISRAEL 직원은 정말친절했다 여행 중 만난사람 중에 최고였다 정말정말 감사하다는 말을 전하고싶다
於 2023 年 7 月住了 2 晚
Muhee 於 2023年8月10日的回應
소중한 후기를 남겨주셔서 감사합니다. easyHotel South Kensington에서의 숙박 중 방의 크기로 인해 불편함을 느꼈다는 점에 대해 사과드립니다. 그러나 ISRAEL 직원의 친절한 서비스에 만족하셨다는 말씀을 듣게 되어 기쁘게 생각합니다.ISRAEL 직원이 여행 도중 최고의 서비스를 제공해준 것에 대해 감사의 말씀을 전하고 싶으신 것으로 이해하겠습니다. 이러한 긍정적인 경험을 더욱 발전시키고, 미래의 다른 손님들에게도 만족스러운 숙박을 제공하기 위해 최선을 다하겠습니다.다시 한번 저희 호텔을 이용해주셔서 감사드리며, 다음 여행에도 기대에 부응하는 서비스를 제공할 수 있도록 노력하겠습니다.

4/10 欠佳

Gareth

多人同遊
不滿:住宿狀況和客房舒適度
Very small rooms and a bit stinky
The room had quite a whiff of drains which was not pleasant, and there was no hot water (4 of us stayed in 4 different rooms, no-one had hot water). Extremely small rooms, no carpet, mains points under the shower at the end of the bed (not exactly convenient for phones), no bedside table since the wall is right against the bed on one side and a 6 inch gap on the other
於 2023 年 7 月住了 1 晚
Muhee 於 2023年8月10日的回應
Thank you for taking the time to share your feedback regarding your recent stay at easyHotel South Kensington. We apologize for the inconvenience you encountered during your time with us.We are disappointed to learn about the issues you faced, Please rest assured that we take your comments seriously, and we have already initiated a review of these matters with our maintenance and housekeeping teams to make necessary improvements.We understand the importance of a comfortable and enjoyable stay, and your input helps us identify areas for enhancement. We are committed to addressing these issues promptly and ensuring a more positive experience for our future guests.We hope you might consider giving us another opportunity to provide you with the high-quality stay you deserve on your next visit to the area.Thank you for bringing these matters to our attention, and we appreciate your understanding.

8/10 不錯

Zoe

讚好:整潔度和職員與服務
Really great budget hotel if you aren’t claustrophobic! Staff are very friendly and great location. My only fault with it is that I wanted to have a hot shower and there hasn’t been any hot water 😢
於 2023 年 7 月住了 1 晚
Muhee 於 2023年8月1日的回應
Thank you for choosing easyHotel South Kensington and sharing your feedback with us. We're glad to hear that you had a great experience overall and found our staff to be friendly and the location to be convenient.We apologize for the inconvenience you experienced with the hot water in the shower. We understand the importance of having a comfortable and enjoyable stay.We will address this issue promptly with our maintenance team to ensure it is resolved for future guests.Thank you for bringing this matter to our attention, and we appreciate your understanding. We hope you will consider giving us another opportunity to provide you with a more satisfactory experience in the future.

2/10 很差

Drashti

讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Andres Mendez 於 2023年7月31日的回應
Dear Drashti,I am very sorry to hear about your unhappy experience at our hotel.We are sorry that the two rooms we show you for your stay were not to your liking. I appreciate that everyone has different tastes and needs. We are very proud of our small rooms for small prices. Regards,Andres MendezFront desk,easyHotel South kensington.

6/10 一般

Léa

於 2023 年 7 月住了 3 晚
Muhee 於 2023年9月3日的回應
Thank you for taking the time to provide a rating for your stay at easyHotel South Kensington.Your satisfaction is important to us, and we hope to have the opportunity to provide you with an even better experience in the future. We look forward to welcoming you back and ensuring your next stay is more enjoyable.