Good afternoon, thank you very much for your recent stay with us and for the glowing review following your stay with us at The Gainsborough.I am delighted to read how much you enjoyed your stay and we much looking forward to welcoming you back within our premises.Kind regards,Ema Ilas

Thank you for sharing your experience! We're delighted to hear that you enjoyed our convenient location and found our staff to be helpful. We apologize for the inconvenience caused by the out-of-service lift and the issue with the hot water temperature. We'll address these promptly to ensure a more comfortable stay for our guests in the future. We hope to welcome you back soon!

Dear Rony, Thank you for your recent stay with us, we apologize for the inconveniences caused, and soon the elevator will be back to normal, we hope that you have not lost faith in us completely , we look forward to welcome you again, Kind Regards, The Reception Team.

Hi KirstyThank you for rating your recent stay with us. We do apologize for the inconvenience of not having the lift working, this is out of hand for us and we will have this to work asap. We hope we can accommodate you soon enough.Regards

Dear David, Thank you for your recent stay with us, and your rating, we are delighted to hear that you have enjoyed your stay with us,We hope whenever you have difficulties of using the shower , you can always contact reception for support, We look forward to see you again, Kind Regards, Reception Team

Hi Gemma, thank you for your recent stay, we can see that you have given us a low rating, could please explains the difficulties you had during your stay , so we can address the issues, so that next time you can feel more relaxed. Kind Regards, Reception Team

Dear Guest,Thank you for your feedback. We sincerely apologize for the maintenance issues you experienced during your stay. We have taken immediate action to address these concerns and improve our facilities. We value your input and hope to have the opportunity to welcome you back and exceed your expectations.Best regards,Reception Team

Dear Linda,Thank you for your feedback.We apologise for the inconvenience regarding the room size. We offer 9 different room categories to suit everyone's preferences. Next time, we encourage you to try one of our larger rooms to enhance your stay. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future. Kind regards,Reception Team

Dear Klaus, thank you so much for your recent stay with us , we are delighted to know that you have enjoyed your stay and the location was ideal and offcourse we provide adaptors , if guest needs it,unles we run short ,we hope to welcome you soon again, Kind Regards

Hi Anthony,Thank you for sharing your experience! It's fantastic to hear that you found the location great and the staff amazing. However, it's concerning to hear about the issues with the facilities, such as blown fuses, AC problems, and a scary elevator. Your feedback is valuable for the management to address these issues and ensure a better experience for future guests. Despite the challenges, it's encouraging to know that you would still stay there again. We appreciate your understanding and hope to welcome you back soon with improved facilities. Kind Regards

Hi Graham, Thank you for your recent stay with us, we are delighted to know that all was well and we look forward to welcome you soon. Kind Regards.

Hi ElizabethThank you very much for your lovely review in regards of your recent stay with us. We are happy to see you had a great stay and we look forward to welcome you back.Regards

Dear Dan, We are delighted to find we were the perfect location for your trip to London. We are also delighted to find our wonderful team were helpful and friendly during your time with us.We look forward to welcoming you back again soon.Kind regards

Dear Nigel,Thank you very much for taking the time and leave us a kind review regarding the recent stay with us and we are looking forward to welcoming you back in the near future.Kind Regards,Julia,Duty Manager

Dear Julie, Thank you for your review. We look forward to you staying with us again soon.

Dear Cynthia,Thank you for your feedback! We're glad you found our check-in efficient and our staff polite. We're pleased we could accommodate your request regarding the air freshener. We appreciate your comments on the room size and value. We hope to welcome you back soon!

Dear Yoichi,Thank you for your positive feedback! We're glad you found our heated floor in the shower room and toilet comfortable. We aim to ensure our guests' comfort, and it's great to hear it enhanced your stay. We look forward to welcoming you back soon!

Dear Ruari,Thank you for rating your recent stay with us.We are delighted to see that most of your expectations were met during your stay. We look forward to welcoming you back.Kind regards,Reception Team

Hi OctavianThank you for your review in regards of your recent stay. We look forward to your next visit.Regards

Dear Dominique, Thank you for taking time to leave this lovely review on your recent stay with us. We are delighted to find you enjoyed our properties location and decor, we look forward to welcoming you ack again soon. Best regards

Dear Clare, Thank you for your review. We look forward to welcoming you back again soon.Best regards Front Office Supervisor

Hi JohnThank you very much for your lovely review in regards of your recent stay.We look forward to see you again.Regards

Dear Pamela, Thank you for your recent stay with us, we truly appreciate your rating regarding your stay and we are delighted to know that all went well,we look forward to see you soon again, Kind Regards, Reception Team.

It sounds like you had quite a noisy night! Dealing with constant noises can be incredibly frustrating, especially when you're trying to rest. Have you considered reaching out to the management or maintenance staff about the issue, We could have assist in upgrading your room, or check the problem you have mentioned. We hope to be able to help out when you next stay with us, or you can always ask for more quieter room, we look forward to welcome you again.Kind Regards, Reception Team

Hi Bal, Thank you for your recent stay with us and your rating, we look forward to welcome you in the near future, Kind Regards.

Dear Guest,Thank you for sharing your recent experience with us. We're glad to hear that you found your room clean and comfortable.We apologize for the inconvenience caused by the noisy air conditioning units outside your basement room. Your feedback is valuable, and we'll take it into consideration to improve our guests' stay.We're pleased that you found our accommodations to be good value for money and conveniently located for your trip to the Royal Albert Hall.We hope to welcome you back soon for an even better experience.Best regards, Reception  Team

Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay in Room 206. Your comments regarding the lack of a rubber mat in the shower, the issue with the shower doors, and the difficulty with the central heating controls are duly noted, and we will address these matters promptly to ensure a more comfortable experience for our future guests.We greatly appreciate your kind words about our staff. Providing exceptional service is always our top priority, and we are delighted to hear that our team members made a positive impression on you.Once again, we apologize for the shortcomings you encountered, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards, Reception team.

Dear Alison,Thank you for your review.We are delighted to see that you found our property well located.We hope to have the opportunity to welcome you back soon.Kind regards,Reception Team

Dear Chrissy,Thank you for the review on your rcent stay with us.We are delighted to hear that all your expectations were met during your stay and you found our hotel convenient.We look forward to welcoming you again soon.Kind regards,Reception Team

Dear Sandra,Thank you for leaving this rating on your recent stay with us.We are happy to see that your expectations were met during your stay.We look forward to seeing you again soon.Kind regards,Reception Team

Hi TarekThank you very reviewing your recent stay with us.Regards

Dear Scott,Thank you for rating your recent stay with us.We sincerely apologise that we were not able to meet your expectations during your stay.We would be grateful if you could also provide comments on any inconveniences you experienced during your stay. Your input will enable us to focus on areas that require attention and to implement necessary changes. Best regards,Reception team

Dear Tamara,Thank you for taking the time to leave this lovely review. We are delighted to hear that your expectations were met during your stay with us. We look forward to welcoming you back soon. Best regards, Reception team

Dear Carrie,Thank you for taking the time to leave this lovely review.We are delighted to hear that your expectations were met during your stay with us.We appreciate the feedback on the bathroom door and have taken it into consideration to improve the stay of our guests.We hope to have the opportunity to welcome you back in future.Best regards,Reception team

Dear Jane,Thank you for taking the time to leave such a lovely review.We are delighted to hear that your expectations were perfectly met.We look forward to welcoming you back in the future.Kind regards,

Hi AnastacyaThank you for your feedback, I will address this to our colleague which was on the shift on check-in in order to improve further experiences.Regards

Hi Guy, Thank you for your recent stay with us. we are sorry to hear that your stay with us was terrible, we sincerely apologise for the inconveniences, you could have upgraded to double room which has more space, and places to put your items, we hope you have not lost faith in us completely, please next time,request for room upgrade , many thanks and we look forward to see you soon. Kind Regards, Reception Team.

Hello Verena,Thank you for this pleasant review.We are glad to hear that your found our hotel welcoming and well located.We look forward to welcoming you back soon.Kind regards,

Dear Angelica,Thank you for taking the time to leave such a lovely review.We are delighted to hear that your expectations were perfectly met.We look forward to welcoming you back in the future.Kind regards,

Hi Juan,Thank you for leaving us a rating on your recent stay. We are delighted to see that the hotel met your expectations.We hope to have the opportunity to welcome you back soon.Regards,

Dear Heidy,Thank you for taking the time to leave this lovely review. We are delighted to hear that you had a comfortable stay at our hotel.We look forward to welcoming you back in the future.Regards,

Dear David,We truly appreciate your recent trip and your rating. I'v shared this review with the other department. We again sincerely apologise for any trouble that you may have had while visiting. We really hope that this won't deter you from staying with us in the future and that you will return soon.Warm regards, The reception team.

Dear Amy, Thank you for your recent stay with us and your rating, we truly appreciate it, and i have shared this review with the rest of the department, also we are extremely sorry for any inconvenience caused during your stay, we hope this won't stop you from staying with us again, we hope to welcome you soon again, Kind Regards,Reception Team.

Hi MarceloThank you very much for rating your recent stay with us. We look forward to welcome you backRegards

Dear Yoshiko, thank you for your recent stay with us, we are extremely sorry for the inconvenience that you have encountered during your stay with us,you could have inform the night reception so that ,there can be chances of moving your room the next day or same night if there is availability, we hope this won't stop you from staying with us again, kind regards ,The Reception Team.

Dear Nizran, Thank you for leaving such a lovely 10/10 rating on your recent stay with us.We are delighted to find you had a wonderful stay and we look forward to welcoming you back. Kind regards,Reception Team

Dear Federica,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your positive comments about the reception and are glad to hear that it left a good impression.However, we sincerely apologize for any inconvenience you experienced with the room, especially regarding its freshness and the size of the bathroom. Your feedback is valuable, and we will certainly address these concerns with our housekeeping and maintenance teams to ensure improvements are made.We are truly sorry to hear about the issues with sound insulation, and we understand how disruptive it can be to the overall experience. We will investigate this matter further to identify and rectify the source of the noise disturbances.We regret that we fell short of meeting your expectations and that you chose to book another hotel for your last night in London. We appreciate your honesty and hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back and exceed your expectations on a future visit.Sincerely,Front OfficeSupun Maduranga