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倫敦尊貴海德公園羅亞爾大酒店的評價

4 out of 5
倫敦尊貴海德公園羅亞爾大酒店
1-9 Inverness Terrace, London, England

評價

7.8

不錯

10 分評分，優異；1544 則評價中有 563 則" "
8 分評分，不錯；1544 則評價中有 490 則" "
6 分評分，一般；1544 則評價中有 245 則" "
4 分評分，欠佳；1544 則評價中有 124 則" "
2 分評分，很差；1544 則評價中有 122 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

7.4/10 

設施服務

7.4/10 

住宿狀況

7.4/10 

環保程度

評價

6/10 一般

HO LUN

讚好：整潔度、住宿狀況和客房舒適度
Bathroom Floor Easy to Get Wet
There was no shower curtain that the bathroom floor was always getting wet. Besides, the room size is small that you cannot open ONE suitcase easily.
於 2023 年 9 月住了 12 晚
Crystal 於 2023年10月3日的回應
Dear Ho Lun, Thank you for your feedback I am sorry to see that your stay was less than perfect due to the size of the bathroom, however I would like to assure you that we do have different room categories available. I do hope that I would have the pleasure of personally welcome you back in the not-too-distant future and assist you with choosing a room suitable for your needs for an even better experience. Kind Regards, Crystal Dsilva Duty Manager

8/10 不錯

Chia-ling

於 2023 年 8 月住了 2 晚
Marcel 於 2023年8月23日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 3 晚
Crystal 於 2023年7月12日的回應
Thank you for your feedback

6/10 一般

Yue

多人同遊
讚好：整潔度和職員與服務
房间很小，不方便。
於 2023 年 5 月住了 3 晚
Crystal 於 2023年5月18日的回應
Dear Yue , Thank you for your feedback. In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Crystal Dsilva Front Office Supervisor

2/10 很差

Chik Lok

於 2022 年 11 月住了 1 晚
Marcel 於 2022年12月27日的回應
Thanks for staying with us. We appreciate your feedback!

4/10 欠佳

PO YU

於 2022 年 12 月住了 3 晚
Marcel 於 2022年12月21日的回應
Thanks for staying with us. We appreciate your feedback!

6/10 一般

Chris

讚好：住宿狀況
'Deluxe' room was small. No windows in room so it felt claustrophobic. Bad smell occasionally. Room definitely not sound proof as described. All rooms have 'slam doors'.
於 2024 年 4 月住了 2 晚

6/10 一般

Raymonde

商務旅客
It is a lovely property ; lovely reception staff ; feels so nice ; wifi excellent Downsides ; Noisy construction site outside window ; Smelly bathroom ; poor Gluten Free breakfast - no labels ; even said baked beans were not gluten free ( not had that one in 30 years of being a Coeliac !!) Shame as could have been so nice
於 2024 年 4 月住了 2 晚

10/10 優異

William

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very central to all the sites. Close to restaurants and Hyde and Kensington parks. Staff were very helpful. Only negative was no parking on-site and it was not made clear where to park for drop off upon arrival.
於 2024 年 4 月住了 5 晚
Marcel 於 2024年5月1日的回應
Dear William,Dear Guest, Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 優異

Green Apple

讚好：整潔度、職員與服務和住宿狀況
Amazing service
於 2024 年 4 月住了 1 晚
Marcel 於 2024年5月1日的回應
Dear Guest,Dear Guest, Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 優異

Kevin (Yellowknife)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Marcel 於 2024年4月30日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Catherine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very interesting history to property. Clean and convenient to transit and sightseeing as well as souvenir shopping. Headboard of bed needs replacement.
於 2024 年 4 月住了 3 晚
Marcel 於 2024年4月25日的回應
Dear Catherine,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

6/10 一般

Kevin

讚好：職員與服務
不滿：住宿狀況
This hotel has some positives the staff dealing with breakfast service are a joy. Less so reception staff who have little interest in their guests. The rooms were adequate but not if you have luggage for more than a long weekend. Storage is limited. It is very handy for tube links to all London sites. Lots of places to eat so enjoy the breakfast and eat off site!
於 2024 年 4 月住了 3 晚
Marcel 於 2024年4月25日的回應
Dear Kevin,Thank you for your feedback! I am pleased to hear that the friendliness and attentiveness of the restaurant team contributed positively to your overall stay. On the other hand, I am sorry to see that your comments about reception staff which i will surely be sharing with them on our next staff meeting.I do hope that I would have the pleasure of personally welcome you back in the not-too-distant future and assist you with choosing a room suitable for your needs for an even better experience. Kind Regards, Marcel Gusita Duty Manager

10/10 優異

Jutta

讚好：整潔度、職員與服務、設施服務和住宿狀況
Wunderschönes Hotel, zentral zur U-Bahn Bayswater und Queensway. Kleine Läden und Restaurant/Pubs in der Nähe. Zum Joggen ist der Kensington Park 50 Meter entfernt. Immer wieder.
於 2024 年 4 月住了 2 晚
Marcel 於 2024年4月21日的回應
Dear Jutta,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

6/10 一般

Mary

於 2024 年 3 月住了 8 晚
. 於 2024年4月15日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Sabryna

讚好：整潔度、職員與服務和住宿狀況
The rooms are very small. Other than that, it was great.
於 2024 年 3 月住了 6 晚
Marcel 於 2024年4月7日的回應
Dear Sabryna,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

6/10 一般

Ian

伴侶同遊
讚好：整潔度
The room was barely larger than a cupboard. It was shabby with the curtain hanging off the rail and the voiles dirty and damaged. The access into the bathroom was tight and needed manouvers to get to the toilet. Not good.
於 2024 年 3 月住了 2 晚
. 於 2024年4月4日的回應
Dear Ian,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Grand Royale Team

8/10 不錯

Ishikawa

讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and quiet
於 2024 年 3 月住了 7 晚
. 於 2024年3月28日的回應
Thank you for your feedback.

6/10 一般

Junko

於 2024 年 3 月住了 3 晚
. 於 2024年3月27日的回應
Thanks for staying with us. We appreciate your feedback!

4/10 欠佳

Kasey

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
A few reflections on staying here. Bed, very small. Horrible view from our window of a back alley that was very dirty. Everything really small and minimal. We don’t usually linger on our hotel rooms when traveling so it was a fine place to sleep, but front desk definitely wasn’t overly friendly-unapproachable
於 2024 年 3 月住了 3 晚
. 於 2024年3月21日的回應
Dear Kasey,Thank you for taking the time to share your feedback! I I am really sorry to hear that your recent stay was not a pleasant and I would cherish the opportunity to discuss your feedback in detail.Kind Regards, Grand Roayale Team

10/10 優異

heather

讚好：整潔度、職員與服務、設施服務和住宿狀況
I love the architecture of this lovely victorian hotel . The hotel is in a lovely area which is quiet it has plenty of dining options and it has plenty of transport options - 3 buses and 2 tubes and within walking distance of oxford street for shopping
於 2024 年 3 月住了 3 晚
Marcel 於 2024年3月18日的回應
Dear Heather,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

8/10 不錯

Clive

讚好：整潔度和職員與服務
Ever been in a smaller room
於 2024 年 3 月住了 1 晚
Marcel 於 2024年3月18日的回應
Dear Clive,Thank you for your feedback! In regard to room size, I would like to assure you that we do have different room categories available, and it would be a pleasure for me to personally assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

4/10 欠佳

Nathalie

伴侶同遊
不滿：設施服務和住宿狀況
This hotel has good potential due to its location. However the beautiful old building is in need of some major redecorating: we had some mould around the handwashing basin & in 2 corners of the bath. The window has not been painted or cleaned for a very long time (ie brown muck on painted parts). The electric sockets tend to move when trying to unplug a charger. The deluxe room was super small. All in all, not of a 4* hotel, even for London standards.
於 2024 年 3 月住了 2 晚
Marcel 於 2024年3月14日的回應
Dear Nathalie,Thank you for taking the time to share your feedback! I am pleased to hear that the hotel location and the building contributed positively to your overall stay. On the other hand, please accept my sincere apologies about your unpleasant experience due to the room provided. Had we only known about your discomfort during your stay, we could have easily resolved the issue by providing a different room suitable for your needs. I do hope that I would have the pleasure of welcoming you back again in the not too distant future and overlook your entire stay for a much better experience. Kind Regards, Marcel Gusita Duty Manager

10/10 優異

JEFFREY

讚好：整潔度和職員與服務
於 2024 年 2 月住了 4 晚
Marcel 於 2024年3月12日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Ennio

於 2024 年 2 月住了 4 晚
. 於 2024年3月27日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Francesco

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Ottima posizione ma letto matrimoniale un po’ piccolo. Personale molto gentile, specialmente Simona alla reception
於 2024 年 2 月住了 4 晚
Hazel 於 2024年3月5日的回應
Thanks for staying with us. We appreciate your feedback!

6/10 一般

Kristina (Markham)

家人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
While the hotel is really lovely - our room was an upgraded “Club Room” in the basement with a view of the dumpsters. Comfortable beds and clean - but so loud at 7 in the morning when the staff sorted the garbage into the dumpsters. Were we relegated to the dungeons? Felt like it. When arriving/leaving the hotel, we felt like telemarketers calling during dinner - unwelcome. Very weird vibe from the staff - not once were we greeted with a smile, nod or a polite hello (despite saying hello). One notable exception - a friendly welcome to the delicious English breakfast. The Theatre Bar is charming with its little stage and decor. But again, the bartender didn’t engage at all. Perhaps she didn’t speak English? I wouldn’t know because she didn’t even speak to tell us the price of our drinks - just turned the Interac terminal to face us. I’ve stayed here previously (5 years ago) and it has changed drastically. It’s still a gorgeous looking hotel but the staff don’t seem to like the guests or each other. Not sure that I would stay here again? While it’s a gorgeous old hotel with a cute little bar, with a fab location close to Hyde Park, and walking distance to pubs and 2 Tube stations - it’s unfortunate that the staff are so unwelcoming.
於 2024 年 2 月住了 3 晚
Hazel 於 2024年3月5日的回應
Thank you for your feedback. We will be addressing your concerns.

10/10 優異

LaAndria

讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic 10/10
於 2024 年 2 月住了 1 晚
Marcel 於 2024年3月1日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

LaAndria

讚好：整潔度、職員與服務、設施服務和住宿狀況
My first solo trip out of the country and this hotel is the best! I will be here every time I’m in London.
於 2024 年 2 月住了 1 晚
Marcel 於 2024年3月1日的回應
Thanks for staying with us. We appreciate your feedback!

6/10 一般

Michael

讚好：整潔度、設施服務和住宿狀況
Even though I am a loyal customer to this hotel chain, I was given a room on the top floor with a tiny window and an aircon that didn't cool the room down. Still ongoing issues with my payment, as I was charged twice for my stay and the issue still isn't sorted
於 2024 年 2 月住了 1 晚
Marcel 於 2024年2月23日的回應
Dear Michael,Thank you for your feedback! As i mentioned trough the email, we have risen this issue with our accounts team, and they are working to fix the issue with the payment.I do hope that I would have the pleasure of personally welcome you back in the not-too-distant future and assist you with choosing a room suitable for your needs on your next visit for a much better experience. Kind Regards, Marcel Gusita Duty Manager

8/10 不錯

Wilbert

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great Atmosphere when you enter the hotel. Had a wonderful stay with my son. Room was small but fine as we only slept there. Breakfast was good and the staff very friendly and helpful. Underground stations Queensway and Bayswater around the corner. Same for the bigbus tours. Next to Hyde Park. I only made the mistake to book for 2 adults and had to pay quite a lot to change this to 1 adult and 1 child.
於 2024 年 2 月住了 3 晚
Marcel 於 2024年2月23日的回應
Dear Wilbert,Thank you for your review! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 優異

Alison

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Definitely recommend this hotel, lovely staff, beautiful hotel x
於 2024 年 2 月住了 2 晚
Marcel 於 2024年2月19日的回應
Dear Alison,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 優異

Andrew

讚好：職員與服務和住宿狀況
I’ve been staying at this hotel for over 20 years and it’s the best value for money in London, in my opinion. Great restaurants nearby, perfect for a walk through Hype Park, Bayswater & Queensway tube stations on your doorstep. Always very clean and well appointed.
於 2024 年 2 月住了 2 晚
Marcel 於 2024年2月19日的回應
Dear Andrew,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

8/10 不錯

P

讚好：職員與服務
Very convenient
於 2024 年 2 月住了 4 晚
Marcel 於 2024年2月19日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Kristin

讚好：整潔度和設施服務
Ĺovelÿ historical proprty. Bed super comfortable. Staff very accommodating. (Stairwells could use some paint.)
於 2024 年 2 月住了 3 晚
Marcel 於 2024年2月19日的回應
Dear Kristin,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the friendliness and attentiveness of the team contributed to that. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 優異

Adam

讚好：整潔度、職員與服務和住宿狀況
Amazing hotel in a dream location so easy to walk to the sites and shopping and as well grab a quick bite. Will def be back for another stay.
於 2024 年 2 月住了 1 晚
Marcel 於 2024年2月19日的回應
Dear Adam,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

4/10 欠佳

Andrew

伴侶同遊
讚好：職員與服務
Vey nice on the outside with a nice layiut to the reception and ground floor. I booked a double room which was 2 single beds oushed together. The windown was just a thin strip about 300mm wide looking down onto a buildimg site. The carpet didn't meet the wall and overall the room needed a good lick of paint. Tiny bathroom too. Very disappointed and wouldn't stop there again.
於 2024 年 2 月住了 1 晚
. 於 2024年2月16日的回應
Dear Andrew,Thank you for taking the time to share your feedback! I I am really sorry to hear that your recent stay was not a pleasant one and I would cherish the opportunity to discuss your feedback in details Kind Regards, Grand Royale Team

10/10 優異

Taylor

於 2024 年 2 月住了 5 晚
Marcel 於 2024年3月21日的回應
Thank you for your feedback. We will be addressing your concerns.

2/10 很差

Primrose

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Extremely tiny rooms. Dirty bathroom, mold on bathroom floors. Mirrors and toilet not cleaned well. Pillow smells bad. Scratchy, smelly, itchy sheets. Floors sticky and dirty. The room I’m in is literally next to the dumpsters. When I open window, I see and smell dumpsters. Loud people outside talking. Very thin rooms so you can hear outside and other rooms. Only one towel in a two-twin bed room. I don’t understand that. This hotel is nice on the outside and the entrance, but don’t let that fool you, it’s Not four stars at all.
. 於 2024年2月11日的回應
Dear Primrose,Thank you for taking the time to share your feedback! I I am really sorry to hear that your recent stay was not a pleasant one and I would cherish the opportunity to discuss your feedback in details Kind Regards, Grand Royale Team

6/10 一般

Claydon

讚好：整潔度
不滿：職員與服務
The room I had was very small, even for London. Also the reception staff were not particularly friendly or pleasant at the checkin. The hotel was clean and close to a metro stop.
於 2024 年 2 月住了 1 晚
. 於 2024年2月11日的回應
Dear Claydon,Thank you for taking the time to share your feedback! I I am really sorry to hear that your recent stay was not a pleasant one and I would cherish the opportunity to discuss your feedback in details Kind Regards, Grand Royale Team

10/10 優異

Jane (Baltinglass)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
2nd time staying here with family. Loved it. We'll be back!
於 2024 年 2 月住了 2 晚
Marcel 於 2024年2月11日的回應
Dear Jane,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 優異

Ennio

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Unique interiors
於 2024 年 2 月住了 4 晚
Marcel 於 2024年2月11日的回應
Thanks for staying with us. We appreciate your feedback!

2/10 很差

Samuel

不滿：職員與服務
於 2024 年 1 月住了 1 晚
Marcel 於 2024年2月11日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Joseph

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Zimmer relativ klein, jedoch alles (Badewanne, Warmwasse, Föhn, Fernseher, das Bett) perfektioniert. Das Frühstück ebenfalls hervorragend. Das Interieur ist beeindruckend. Der Service ist sehr hilfsbereit und freundlich. Das Hotel scheint auch eine hohe Frequenz der Buchung zu haben. MfG J.A. Verreet
於 2024 年 1 月住了 3 晚
Marcel 於 2024年2月11日的回應
Dear Joseph,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

8/10 不錯

Gerard

讚好：整潔度和職員與服務
Great location for exploring Kensington Park and palace. Hotel was very clean, room had a good size bath tub.
於 2024 年 2 月住了 1 晚
Marcel 於 2024年2月11日的回應
Dear Gerard,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay. I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 優異

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Marcel 於 2024年2月11日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Sian

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was so lovely and clean, beautifully decorated and so close to two different underground stations. There's tons of shops and food places around too. Staff were so lovely, polite and helpful. We can't wait to stay there again.
於 2024 年 1 月住了 2 晚
Marcel 於 2024年2月11日的回應
Dear Sian,Thank you for your lovely review! I am pleased to hear that you did enjoy your stay and the staff contributed to that . I do hope that you would be coming back to stay with us in the not-too-distant future and I would have the pleasure of personally welcoming you back and overlook your entire stay for another pleasant experience. Kind Regards, Marcel Gusita Duty Manager

10/10 優異

Souta

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Spend great days in this hotel.
Marcel 於 2024年2月11日的回應
Thanks for staying with us. We appreciate your feedback!

2/10 很差

Marie

於 2024 年 1 月住了 3 晚
Marcel 於 2024年2月11日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Marcel 於 2024年2月11日的回應
Thanks for staying with us. We appreciate your feedback!