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格羅夫納之家套房酒店的評價

5 out of 5
格羅夫納之家套房酒店
Park Lane, (corner of Mount Street), London, England

評價

8.6

優異

10 分評分，優異；59 則評價中有 34 則" "
8 分評分，不錯；59 則評價中有 13 則" "
6 分評分，一般；59 則評價中有 7 則" "
4 分評分，欠佳；59 則評價中有 2 則" "
2 分評分，很差；59 則評價中有 3 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.4/10 

住宿狀況

10/10 

環保程度

評價

10/10 優異

Michael

家人同遊
讚好：整潔度和住宿狀況
Spacious suites, excellent staff, very good breakfast included
於 2024 年 3 月住了 7 晚
Natalie Wilkinson 於 2024年3月25日的回應
Dear Michael, Thank you so much for your glowing review! It is fantastic to hear we exceeded your expectations, and that you felt at home at Grosvenor House Suites! Rest assured I shall pass on your wonderful feedback to the team for all making your stay so memorable. We very much hope we will have the opportunity to welcome you back in the near future Kind regards,Natalie WilkinsonExecutive Assistant to General Manager

8/10 不錯

Adel (Zahra)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Very quiet, helpful stuff .
於 2023 年 8 月住了 8 晚
Andrew Henning 於 2023年9月12日的回應
Dear Adel,Thank you so much for taking the time to share your feedback following your recent stay.We are delighted you experienced our property and service.Rest assured, I shall share your feedback with the team, and we look forward to welcoming you back to Grosvenor House Suites in the near future.Kind regards,Andrew HenningGeneral Manager

8/10 不錯

David

家人同遊, 伴侶同遊
讚好：整潔度和住宿狀況
Nice location
於 2022 年 11 月住了 7 晚
Andrew Henning 於 2022年12月2日的回應
Dear David, Thank you so much for taking the time to share your feedback following your recent stay.We are so delighted you had such a wonderful time and loved location of our property. Rest assured; I shall share your feedback with the team.Thank you once again David, and we look forward to welcoming you back to Grosvenor House Suites in the near future.Kind regards,Andrew HenningGeneral Manager

10/10 優異

ABDULAZIZ

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Concierge were quite friendly specifically Paolo from Italy. Moreover, reception was helpful and provide me with late checkout.
於 2020 年 2 月住了 7 晚

10/10 優異

Abdullah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 7 晚

6/10 一般

Omar

多人同遊
讚好：客房舒適度
Not bad
The hotel has a great location. But I did not like the breakfast system, my reservation was including the breakfast but I paid extra cash in check out. In general I’m a big fan of Jumeirah hotels, however I will not stay at the Grosvenor hotel again. I felt I paid a big amount of money for nothing. Sorry but this is my feelings.
於 2019 年 11 月住了 7 晚

10/10 優異

Taibah

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 10 晚

10/10 優異

Chularatana

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2019 年 11 月住了 12 晚

2/10 很差

khalid

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
الفندق لا يحترم الزبائن
الإقامة كانت سيء وتعامل الموظفين سيء جداً
於 2019 年 4 月住了 8 晚

6/10 一般

Mazen

不滿：整潔度
於 2019 年 3 月住了 10 晚

10/10 優異

Thamer

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing Staff
Amazing staff and service, great location, all the staff were helpful specially Loubna at the reception and all of the Concierge staff. They will make you feel as part of a family
於 2019 年 3 月住了 8 晚

8/10 不錯

jaber

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 14 晚

10/10 優異

真實旅客

於 2018 年 10 月住了 10 晚

6/10 一般

MOHAMMED

Really good
Really nice hotel I liked everything except that I booked park view and didn’t get it.
於 2018 年 8 月住了 8 晚

8/10 不錯

Arnaldo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful with some problems
All very good except for the fact that a man came in our room with a "NON DISTURB" sign in the door. My wife was in bed and had to scream... In my view, for the price they charge, the restaurant should have more well prepared professionals even if they are quite nice and polite. Having said that, I still would return as the facilities and location are wonderful. I am sure the management will do their utmost to correct the problems.
於 2018 年 5 月住了 14 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 4 月住了 7 晚

10/10 優異

Joe

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

RACHANEE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Location and clean hotel
บรรยากาศโดยรวมของโรงแรมดีมาก ตรงข้าม Hyde Park ห้องพักกว้างขวางและอุปกรณ์ครบครัน ชอบบริการการเติมน้ำดื่มและของใช้ในห้องพักอย่างเต็มที่ รวมถึงบริการค็อกเทลฟรีทุกค่ำคืน และชอบ Full service ทุกวัน ข้อเสียคือ WIFI ในห้องพักช้าไปหน่อย และเสียเวลาในการเช็คอินนานไปหน่อยในวันแรก เพราะห้องพักมีปัญหาไม่ตรงกับที่จองเข้าไป
於 2018 年 3 月住了 11 晚

10/10 優異

Reem

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
الاقامة رائعة والخدمة ممتازة والموقع ممتاز
於 2017 年 12 月住了 7 晚

10/10 優異

Sultan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 7 月住了 7 晚

8/10 不錯

elias (mexico)

讚好：整潔度、住宿狀況和客房舒適度
Excelente Ubicacion
ubicado en una de las mejores calles de compras en Londres, sin duda una muy buena opción las suites cuentan con su sala y comedor, lo que hace una estancia mas comoda
於 2017 年 5 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Business Stay at the Grosvenor Suites
Having spent most of the month of May travelling across three continents I wanted a hotel with a "home away from home" feel and my usual spots were fully booked. I chose the Grosvenor House suites and it ticked all the boxes particularly in respect of the excellent guest service, value for money, centrality of location and spaciousness. We were upgraded to a well stocked, light and airy 2 Bedroom apartment which was cleaned daily and refreshed every evening. Would have loved a room overlooking the park but I guess you cannot have everything!

10/10 優異

VICTOR

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
EXCELLENT!!!

6/10 一般

Raghunandan

讚好：職員與服務、住宿狀況和客房舒適度
London
Room Service was extremely expensive one pasta was £30 pounds. It's more like 7 star prices but unheard of by them as well. Mini bar bill of 6 non alcoholic things was £81.

8/10 不錯

Salman

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Fatma

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Safe in London
Very secure and top notch service! Access to the hotel is only for staying guests and their visitors.

10/10 優異

Sarah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best stay
Amazing hotel and service

10/10 優異

Nawaf

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
موقع ممتاز و خدمه ممتازة و النظافه ممنتازه

10/10 優異

Marcia (Seattle, United States of America)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect location, superb staff, beautiful room!
Our beautiful accommodations and the exceptional service from hotel staff made this the memorable time in London we had hoped for on this special birthday trip with family. This was our second time staying at the Grosvenor House Suites and we will always return when in London. They make it feel like home!
The living room
The view over the treetops
Dining in!

10/10 優異

David (US)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect for family
Big rooms, view over the park (pay for the park view room), extraordinary staff, super convenient location, simple but critical amenities (washer dryer!) and service, service, service. If you're on business, brought the family and are there for a week plus, there is no better value in London. Truly a place where a high price delivers a higher return.

10/10 優異

Reema

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hotel for families
Staff were excellent And did an amazing job keeping us comfortable throughout our stay, they are extremely helpful and friendly from the doorman all the way to anyone we encountered

6/10 一般

mubarak

讚好：客房舒適度
不滿：整潔度和住宿狀況
Convenient
It has great although the furniture is not soo clean

10/10 優異

far beyond... (T)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
WAY Better Than Anticipated
I have the distinct impression this place was intended for middle-eastern dignitaries rather than eccentric U.S. toursists like me. No lie -- the place looks like something Tom Cruise would be breaking into in a Mission Impossible film. Wildly modern with high-tech security and all manner of convenience. I unexpectedly wound up with a massive 2-bedroom penthouse suite with a private terrace overlooking Hyde Park. Totally cool!

8/10 不錯

Fatma (Dubai)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Few glitches but still a good stay!
I have stayed in their one bedroom apartment before and had a great experience so I decided to stay again. This hotel is pricey, therefore I opted to stay in a studio apartment as I was alone and on a business trip. The first thing that surprised me was the studio is significantly smaller from the one bedroom apartment I had stayed in before but still as a size it is much better than other 5 star hotels in London, maybe they should reduce the furniture in the room as it is significantly adding up space without benefit. I mean if I am staying in a Studio that is meant for two people only, why do they have a huge four chaired dinning table in the middle of the room? This time around there were some glitches, like the do not disturb sign went on and got stuck and it took them two days to fix it, I had to go twice to reception so that they can service my room with the DND sign on. Also, one blind started acting weird and was automatically opening by itself (it is electrical) suddenly in the middle of the night. My room was overlooking the indoor lobby/foyer of the hotel and only one level above so it felt very exposed as the blind went up and anyone can see inside the room from the big windows. Anyhow, with all this, I am generally pleased. The staff is nice and caring, the furniture is modern and rooms/bathrooms are very well kept. I would definitely stay here again!

4/10 欠佳

真實旅客

讚好：住宿狀況
不滿：職員與服務和客房舒適度
Bed sheets smell bad, room service not tasty

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
very nice hotel great location
Excellent Staff always polite and helpful. Located opposite Hyde Park within easy walking distance to a range of tourist sites. Five minute walk to Oxford Street for great shopping and approximately 15 minute through Hyde Park to Sloane Square.

8/10 不錯

Daniela (Slovakia)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful hotel with walk distance everywhere.
Beautiful rooms but if you are non smoker , make sure you ask for non smoking room in advance, otherwise it stinks pretty bad. We didnt .. :(

6/10 一般

Mubarak

6/10 一般

mubarak

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommended
Excellent hotel ,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
The rooms was clean, the concierge was great

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

2/10 很差

ahmed (Kuwait)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
spacious rooms with excellent service
The rooms are so spacious with excellent service and cleanness. In addition to a brilliant location

2/10 很差

mubarak

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

4/10 欠佳

jaber (Kuwait)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
excellent hotel
I had one and only problem with the chauffeur drive that I booked through the hotel. The company dealing is very bad

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Ultra modern hotel, a rarity in London, quirks tho
The hotel is ultra modern which is the opposite of all my experiences in London hotels. Electronic controls for lights, shades etc. Your own fridge, freezer, stove, oven, sink, dishwasher and even combo washer dryer in the room are a great deal. The downside of the room, as with almost any London hotel, is lack of space. They pack a lot into a small space. Also, there are LEDs on all the electronics that remain illuminated at night. Switches by the beds, walls, phones many of them. I had to cover them up to get a decent sleep. There are even LEDs at various places on the ceiling (indicators of the status of the digital systems) that are very bright. I could see my shadow on my bed, not good. Lastly, the digital controls for such a fancy room take up space, in my case, half the closet was locked off to house them. And the controls cards have, you guessed it, lots of blinking lights that shine through the frosted glass into the room at night. The tech was great and took the initiative to tape these up for me. One last thing, the elevators. you need to take two to get to your room which is a hassle every time you enter or leave the building. All in all, this is a world of difference from most "5 star" London hotels. If it had the space, it would be a true 5 star. I haven't seen a better space than this in London..

10/10 優異

reham (saudi arabia)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
i really enjoyed staying in this hotel ,, we made a reservation for a studio they upgrad it to 1 bed room apartment as gift for new year ,, the stuff are really willing to help & respectful ,, i find it the best place to stay in london .

10/10 優異

Almusallam (State Of Kuwait)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The Marvelous Hotel In London
The place of this hotel in the Medel between Oxford str. And Harold's . You can wolk to peccadeely cearcus it takes 30 m. Only inside this hotel I can tell you it's gorges marvelous they belt this hotel only one year ago . I can recumend you to choose this hotel in London .

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel for family
The hotel is amazing and high quality in everything