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格魯夫酒店的評價

2.5 out of 5
格魯夫酒店
59-61 Carlton Grove, London, England

評價

6.4
10 分評分，優異；122 則評價中有 19 則" "
8 分評分，不錯；122 則評價中有 38 則" "
6 分評分，一般；122 則評價中有 28 則" "
4 分評分，欠佳；122 則評價中有 19 則" "
2 分評分，很差；122 則評價中有 18 則" "

6.6/10 

整潔度

7.4/10 

職員與服務

6.4/10 

設施服務

6.4/10 

住宿狀況

8.0/10 

環保程度

評價

6/10 一般

Huahsun

位處較郊區，不容易找到。 房間清潔度可 也夠寬敞 接待人員親切

4/10 欠佳

Latisha

不滿：整潔度和住宿狀況
於 2024 年 3 月住了 1 晚

8/10 不錯

Ademola

伴侶同遊
讚好：整潔度
不滿：住宿狀況
The location is great but the management needs to repair the place most importantly electricity plugs and switches
於 2024 年 3 月住了 4 晚
ben 於 2024年3月21日的回應
Thanks for staying with us we appreciate your feed back!

4/10 欠佳

Akinfenwa

不滿：整潔度和住宿狀況
於 2024 年 3 月住了 1 晚

2/10 很差

RIZWAN

於 2023 年 12 月住了 1 晚

2/10 很差

Matthew

不滿：整潔度和客房舒適度
於 2023 年 9 月住了 1 晚

8/10 不錯

Anme Agnes

讚好：整潔度、設施服務和住宿狀況
於 2023 年 7 月住了 3 晚

6/10 一般

Loedi

家人同遊
讚好：整潔度和客房舒適度
Go with the right expectation
Very ugly building but with a clean bathroom and confortable bed. Good location with supermarkets and public transportation. Go with the rights expectations.
於 2023 年 7 月住了 2 晚

4/10 欠佳

Stewart

多人同遊
讚好：整潔度
Poor communication with security. Make the entrance door easily accessible for those who already have keys to their rooms.
於 2023 年 6 月住了 1 晚

6/10 一般

Miss

It is what it is
Not the cleanest and is very tired. Holes in the furniture and duct tape holding the bed base together. However for the price we paid, it was good enough to rest our heads and you had a full size fridge and other amenities that were appreciated.
於 2023 年 5 月住了 3 晚
ben 於 2023年5月22日的回應
Thanks for staying with us we appreciate your feed back!

10/10 優異

Jo

讚好：整潔度、設施服務和住宿狀況

8/10 不錯

Steve

於 2023 年 4 月住了 1 晚

2/10 很差

Joseph

不滿：整潔度、設施服務和住宿狀況
於 2023 年 4 月住了 4 晚

8/10 不錯

Molly

商務旅客
於 2023 年 4 月住了 2 晚

8/10 不錯

Jack

於 2023 年 4 月住了 1 晚

4/10 欠佳

真實旅客

多人同遊
不滿：整潔度
You get what you pay for
Couldn’t get in the apartment room door, and couldn’t get out of the bathroom door. The room is very basic and you get what you pay for. Unfortunately for myself it stunk of smoke which is unpleasant for myself personally. The doorbell to the apartment building can be heard throughout and this can be heard in the rooms at 1am/ 4am/ 7am when people are trying to get in. Good for location as it’s minutes from the station and convenience shops. Good for a cheap, last minute deal if you’re just booking a room to sleep only.
於 2023 年 3 月住了 1 晚

2/10 很差

Paul

不滿：整潔度和客房舒適度
Grove apartments - WORST THAN A HOMELESS SHELTER
This was the worst Hotel I have ever stayed in. Customer service in non existent there. The whole place has a weird smell about it and the room was dirty. Mould was growing on the wall near the window and painting pealing off. Stains are everywhere and under the wardrobe was a self made rat /mouse catcher with droppings and poison on the floor near it ( good job I didn’t have children with me ) there was a kettle and dirty cups but no coffee or tea or even sugar or milk. All BnB and hotels provide this simple facility but not here. The walls are paper thin and you can hear the staff in their office constantly and also other guests. The door bell can be heard throughout the building and had rang twice after midnight. The shower was very loose and had to hold it up with my other hand but this just needed the screw tightening. Very simple to do and also the toilet seat kept sliding off but again just needs tightening with a screw driver but again these 2 simple jobs should be easily taken care of if any off the staff took an interest in their guests or hotel. I didn’t feel comfortable or safe there and the place is just screaming for some TLC. Come on owners of this place - YOU NEED TO DESPERATELY UPDATE YOUR HOTEL. everything looks tired and is warn very badly. Would I recommend this place to others? Never
於 2023 年 3 月住了 1 晚

2/10 很差

Radrea

商務旅客
不滿：整潔度和住宿狀況
This is one of the worst property in London no wonder why it’s located in Peckham I will never recommend anyone staying there, please they don’t do refund which is worst. Not clean staff are rude and unfriendly typical black people this is coming from a black person my self I’m all for black own company but this one I won’t support never. Again
於 2022 年 10 月住了 1 晚
Ben 於 2022年10月10日的回應
It's not true that this apartments don't give refunds. But should note; some bookings in this apartments are refundable while others are not. As for your comments about the apartments location to allude to the entire Peckham community and the southwalk council as a whole, I want to give the benefit of the doubt and let ''bye gone''. be ''bye gone''. Regards------------------

8/10 不錯

Wayne

於 2022 年 9 月住了 1 晚

4/10 欠佳

Colleen

家人同遊, 商務旅客
不滿：整潔度和住宿狀況
There’s a fridge, micro and kettle available to use. There is parking available on the street nearby. Negative- the fan in the bathroom is clogged up with dust and dirt, you would find in a vacuum cleaner! Disgusting to look at! Bedside lighting would be nice. General the place looks run down and more pride could be taken of general cleanliness
於 2022 年 9 月住了 1 晚

4/10 欠佳

K B

於 2022 年 7 月住了 1 晚

2/10 很差

Jonathan

不滿：設施服務和住宿狀況
於 2022 年 7 月住了 1 晚

6/10 一般

Robert

伴侶同遊
Kitchen faucet leaked. Impossible to shut window. Face basin dribbled water making it impossible to use. Toilet seat loose. Notified management with no response. Outside noise was horrible several nights.
於 2022 年 6 月住了 9 晚
ben 於 2022年6月15日的回應
Thanks for staying with us we appreciate your feed back!

8/10 不錯

Fred

於 2022 年 5 月住了 2 晚
Helen 於 2022年5月31日的回應
Thanks for staying with us we appreciate your feed back!

4/10 欠佳

Michael

不滿：整潔度和客房舒適度
Poor standards. Avoid if possible
Poor accommodation. Very much like poor student digs. Walls are paper thin so a very noisy stay. Bed held together with gaffer tape.
於 2022 年 5 月住了 1 晚
Helen 於 2022年5月31日的回應
Thanks for staying with us we appreciate your feed back!

10/10 優異

A

家人同遊
讚好：整潔度和客房舒適度
Lovely accommodation in a great location
於 2022 年 5 月住了 1 晚
Helen 於 2022年5月19日的回應
Thanks for staying with us we appreciate your feed back!

6/10 一般

Vishweshwar rao

不滿：整潔度
於 2021 年 12 月住了 1 晚
ben 於 2021年12月8日的回應
Thanks for staying with us we appreciate your feed back!

10/10 優異

Albert

讚好：整潔度和客房舒適度
The customer service was good and with a warm welcoming. And the building is so clean
於 2021 年 12 月住了 1 晚
ben 於 2021年12月6日的回應
Thanks for staying with us we appreciate your feed back!

2/10 很差

Juan Bautista

商務旅客
不滿：整潔度和客房舒適度
於 2021 年 9 月住了 3 晚

4/10 欠佳

Roger

家人同遊
讚好：整潔度
Not to good
Not so good experience the rooms to echo you can literally hear everything and everyone talking
於 2021 年 9 月住了 1 晚

2/10 很差

Manjinder

家人同遊
不滿：整潔度和客房舒適度
I have had to shield where I am. I'm experiencing financial hardship and can't afford to pay from the money I have. There's been no compassion for my situation and unwilling to wait for payment. No cleaning provided. No facilities to wash clothes or cook food. Only a microwave. No breakfast included.
於 2020 年 12 月住了 1 晚
Yared 於 2020年12月31日的回應
Hi, haven read your review, we as a company came to realize our website was not closely read and digested. In the website however, it's clear that apartmenrs do not provide the following: no fercility to wash clothes, no food services of any kind. As regards the cleaning service, may I hasting to say cleaning is done routinly and upon request by guest as the case may be.

10/10 優異

Anne

讚好：整潔度和客房舒適度
Staff friendly and helpful
This hotel was comfortable and clean the guy in reception couldn’t have been more helpful it was in the area we needed to be would stay again
於 2020 年 9 月住了 2 晚
yared 於 2020年9月16日的回應
Thanks for staying with us we appreciate your feed back!

10/10 優異

alice

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
ben 於 2020年2月12日的回應
Thanks for staying with us we appreciate your feed back!

6/10 一般

真實旅客

讚好：設施服務
於 2020 年 2 月住了 1 晚

6/10 一般

真實旅客

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
Not as per my expectations... Light in room was so fim and no other light was available... Weird smell in rooms and washroom... Proper ventilation was not there in washroom... A room spray was given to spray all the time.... Condition of room and washroom wasn't good.... Rest stay was fine... Location is at walking distance from bus stop and overground... For the price i paid it was not worth....
於 2019 年 12 月住了 1 晚

8/10 不錯

Sergi (Barcelona)

伴侶同遊
不滿：整潔度
Limpieza e higiene pésima. La tarjeta de la habitación no me abría la puerta, menos mal que el portero marchaba media hora después y nos lo pudo solucionar.
於 2019 年 12 月住了 2 晚

10/10 優異

Ibrahim

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚

6/10 一般

Olly

伴侶同遊, 商務旅客
讚好：整潔度
不滿：住宿狀況
The room was a decent size and clean but in poor condition. The shower door did not close properly and the shower head broke when my partner used the shower as it was really rigid. I went to draw the curtain and the whole curtain fell on top of me as the rod was not securly fiitted in because there are loose screws on the rod holder. My partner left his shirt on the bed and the next day it went missing, maybe the cleaner mistakly took it with the bed sheets not too sure. You can also hear everything that goes on outside like if someone is walking past and there was an argument somewhere that was very loud and woke us up. The room comes with a sink, fridge freezer and microwave which is really useful especially if staying for more than one day.
於 2019 年 9 月住了 2 晚

4/10 欠佳

Frances

讚好：職員與服務
不滿：整潔度和住宿狀況
Tired and worn room
Room was depressingly grubby and worn. Outlook was grim. Receptionist on arrival was quite helpful but there was no one to speak to on checkout which was frustrating as I wanted to query apparent scanning of ID doc on check in. Hotel was not as close to Peckham Rye Station as the information provided indicated. Sainsbury’s was nearby.
於 2019 年 9 月住了 1 晚

10/10 優異

Mohamed

於 2019 年 7 月住了 1 晚
ben 於 2019年9月17日的回應
Thanks for staying with us we appreciate your feed back!

4/10 欠佳

Charlene

讚好：職員與服務
不滿：整潔度和住宿狀況
For £80 a night I would expect the room to be much cleaner, and for the decor not to be so desperately old. Peeling paint, stained bathroom, drawers that needed cleaning of some sort of liquid, hairs on bathroom floor. If it wasn't a business trip, and if I was staying for more than a total of 8 hours I would have said something in person. Utterly gutted that I spent so much on an unclean room. Other guests were shouting into the night. Will not be back. Only redeeming quality was that the evening concierge was really nice.
於 2019 年 7 月住了 1 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had everything we needed and it was clean. It’s a bit out dated but that didn’t other us. The room was quite warm but bearable, if it was peak summer temperatures it would probably need some air con or a fan. Staff were friendly. All in all we enjoyed our visit.
於 2019 年 6 月住了 1 晚

8/10 不錯

Jonathan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 1 晚

8/10 不錯

Erica

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 5 月住了 2 晚

2/10 很差

William

讚好：客房舒適度
不滿：住宿狀況
Rodent infested
We have stayed there twice before. Was OK for what you paid for room, but we weren't prepared for the bin rustling in the night the first time. Which we reported. Last night actually saw a mouse running around. So need to get pest control in rather than give customer sticky pads to catch them! Will pay extra next time and stay at Peckham rooms or lodge which are much nicer!
於 2019 年 5 月住了 1 晚

8/10 不錯

Erica

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 1 晚
yared 於 2019年5月8日的回應
Thanks for staying with us we appreciate your feed back!

2/10 很差

真實旅客

於 2019 年 4 月住了 1 晚

2/10 很差

真實旅客

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
No recomendaria nunca este alojamiento, sucio, cañerias obstruidas, se oia todo.
於 2019 年 4 月住了 5 晚

6/10 一般

Sophie

讚好：職員與服務和住宿狀況
於 2019 年 4 月住了 1 晚
yared 於 2019年5月8日的回應
Thanks for staying with us we appreciate your feed back!

8/10 不錯

真實旅客

商務旅客
讚好：整潔度和住宿狀況
good wifi,room serviced daily plenty of towels easy book in,
於 2019 年 4 月住了 2 晚
yared 於 2019年5月8日的回應
Thanks for staying with us we appreciate your feed back!