外觀

倫敦海德公園希爾頓酒店的評價

4 out of 5
倫敦海德公園希爾頓酒店
129 Bayswater Road, Hyde Park, London, England

評價

8.0

很好

10 分評分,優異;694 則評價中有 269 則" "
8 分評分,不錯;694 則評價中有 249 則" "
6 分評分,一般;694 則評價中有 103 則" "
4 分評分,欠佳;694 則評價中有 45 則" "
2 分評分,很差;694 則評價中有 28 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

7.6/10 

設施服務

7.8/10 

住宿狀況

7.6/10 

環保程度

評價

8/10 不錯

真實旅客

商務旅客
讚好:整潔度和職員與服務
方便,在地鐵站旁,可以走進海德公園散步。餐廳早餐很不錯,服務態度很好,房間內的傢俱設備普通堪用,一個人住尚可。
於 2019 年 11 月住了 2 晚
Hotel Management 於 2019年12月13日的回應
Dear Guest, Thank you for your great score, we are glad to hear you have enjoyed your stay. Warm regards

10/10 優異

Chun Yuen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good
於 2019 年 5 月住了 2 晚
Pedro Ribeiro - Front Office Supervisor 於 2019年5月14日的回應
Dear Chun Yuen , Thank you for staying here at the Hilton London Hyde Park and for the nice score provided regarding the stay. We hope to have the opportunity to welcome you back in our hotel soon. Kind regards,

10/10 優異

Suk Yee

讚好:整潔度、職員與服務和住宿狀況
於 2018 年 10 月住了 3 晚
Pedro Ribeiro 於 2018年10月18日的回應
Thank you for staying at our property and for taking the time to share your feedback Warm regards Pedro Ribeiro Front Office Supervisor

6/10 一般

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
原訂肯新頓公園房,卻給了這種城市房型,不退公園房型的差別的錢,又難溝通協調,要我找Hotels .com!太無理。
於 2018 年 3 月住了 3 晚
Adrian 於 2018年3月21日的回應
Dear Anonymous, Thank you for choosing Hilton Hyde Park for your visit in London. We hope that you had a pleasant and relaxing visit. Looking forward to welcome you back in our hotel. Kind regards, Adrian Paul Front Office Supervisor

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great to stay at this hotel. Very convenient. Staff is nice. The only problem is a bit noisy
於 2017 年 9 月住了 4 晚
Christoph Kallenbach 於 2017年9月29日的回應
Dear Anonymous, Thank you for staying with us here at the Hilton London Hyde Park and thank you for your feedback. I was happy to learn that you enjoyed the service provided by the team and I am sure if you would have raised the fact with the noisy room the team would have been more than happy to assist you with a room more quiet. I hope we will be able to welcome you back again soon. Warm regards, Christoph Kallenbach Front Office Manager

8/10 不錯

Yin ling

讚好:職員與服務、住宿狀況和客房舒適度
位置中餐一級棒
位置非常好!地鐵再轉角位,附近很多中餐館,好像條少少唐人街。 服務主動幫忙搬行李叫車等等⋯⋯ 清潔程度細微位置有待改善。下次會再入住!
於 2017 年 7 月住了 5 晚

10/10 優異

Yee Ling

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Will recommend to my friends !!
Excellent ! Good location as underground is incredibly close ! Though the room is not big, but it is tidy and good renovation. Staff are helpful and nice. Wi-fi is easy to access. I have already join to HILTON HONOURS as a membership. Will recommend to friends. ESPICALLY THANKS FOR THE FRONT STAFFS !
於 2017 年 5 月住了 3 晚

10/10 優異

KAN HOP (Hong Kong)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommended
good location, polite & helpful staff, nice breakfast. Will book this hotel again

10/10 優異

jennifer

家人同遊
讚好:職員與服務、設施服務和住宿狀況
We had a problem with the room and they resolved it immediately and provided us with another room. Great customer service.
於 2024 年 4 月住了 2 晚
Team Hyde Park 於 2024年4月27日的回應
Dear Jennifer, Thank you for your wonderful feedback! We're delighted to hear that our team was able to swiftly address the issue with your room and provide you with a satisfactory solution. Providing excellent customer service is our top priority, and we're thrilled that you had a positive experience with us.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

4/10 欠佳

Kurtis

家人同遊
不滿:職員與服務和住宿狀況
We had booked a family room. Upon our arrival, we noticed a strong sewer odour in the bathroom. The staff offered us two rooms instead. Our family room was a long and a double sofa bed. The rooms they provided us were two doubles. Had a terrible sleep! The staff was helpful in providing luggage storage for us, but I was disappointed that we weren’t provided better beds. I feel we were down graded.
於 2024 年 4 月住了 1 晚
Team Hyde Park 於 2024年4月8日的回應
Dear. Kurtis,Thank you for taking the time to leave feedback about your recent stay here with us at Hyde Park.I am sorry to see that we did not exceed your expectations on this occasion, we always strive to create memorable experiences for our guests.I will be sure to share your feedback regarding the comfort of the beds with our Housekeeping manager.I do hope that we will have the opportunity to welcome you back to Hyde Park in the near future. We would very much like chance to improve on this experience for you.Kind Regards,Sehrish Duty Manager Hilton London Hyde Park

6/10 一般

Anjana (East Elmhurst)

家人同遊, 親子同遊
讚好:整潔度和職員與服務
We had a family room and it had no window. We were in the basement and a fake window was installed to make it look like we had one but it was stuffy and very weird not being able to see outside at all. We only stayed 2 nights. Had it been a longer stay I would have requested a new room.
於 2024 年 3 月住了 2 晚
Team Hyde Park 於 2024年4月4日的回應
Dear Anjana, Thank you for taking the time to share your feedback with us. We're sorry to hear that you were not comfortable with the location of your family. However, If you had reported this to the Front Desk team they would have happily assisted you to find you an alternativeWe apologize for any inconvenience you experienced during your recent stay with us.Should your travels bring you back to our area in the future, we would welcome the opportunity to provide you with a more satisfactory experience. Please feel free to reach out to us directly so that we can assist you with any room preferences or requests you may have.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Warm regards,

10/10 優異

Christine

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ali - the concierge was so incredibly helpful and everyone was very polite and friendly
於 2024 年 3 月住了 4 晚
Team Hyde Park 於 2024年3月27日的回應
Dear Christine, Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience during your stay, especially with the exceptional service provided by our Front Desk team. It's always our goal to ensure our guests feel welcomed and well taken care of, and we're delighted that our team were able to make your stay memorable.We look forward to welcoming you back to our hotel in the future.Warm regards,

10/10 優異

Kathleen J

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing breakfast. Helpful staff. Will definitely stay here again.
於 2024 年 2 月住了 1 晚
Rossella Lo Ricco 於 2024年3月18日的回應
Dear Kathleen J,Thank you for your kind comment I am pleased to read that you enjoyed your stay with us. Guest’s positive feedback is the aim of our job! I am looking forward to welcoming you back here at the Hilton London Hyde Park to enjoy another great stay.Best Regards,Rossella Lo RiccoDuty Manager

8/10 不錯

Petra

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Team Hyde Park 於 2024年3月13日的回應
Dear Petra,We are delighted to learn that you have enjoyed your stay with us. Wishing you a lovely day.Your Sincerely.

6/10 一般

Jennifer

多人同遊
讚好:整潔度
My room was in the basement and I had to keep requesting toiletries. Great location by Hyde Park but I couldn’t see it.
於 2024 年 2 月住了 3 晚
James 於 2024年2月29日的回應
Good Afternoon Jennifer,Thank you for taking the time to leave some feedback about your recent stay here with us at Hyde Park.I am sorry to see that we did not exceed your expectations on this occasion, we always strive to create memorable experiences for our guests.I will be sure to share your feedback regarding the toiletries with our Housekeeping manager.I do hope that we will have the opportunity to welcome you back to Hyde Park in the near future. We would very much like chance to improve on this experience for you.Kind Regards,James OakleyDuty ManagerHilton London Hyde Park

10/10 優異

Stephen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
They worked to get us an early check in since our flight arrived before check in time.
於 2024 年 2 月住了 4 晚
Markus Federico 於 2024年2月27日的回應
Dear Mr. Flanders,Thank you for choosing Hilton London Hyde Park!We're so glad to hear this feedback! We are working our very hard to give our guests the best service we could offer. All the best!

6/10 一般

真實旅客

商務旅客
讚好:職員與服務
不滿:整潔度
於 2024 年 1 月住了 1 晚
Hyde Park 於 2024年2月7日的回應
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

10/10 優異

Fariba

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 5 晚
Hyde Park 於 2024年2月7日的回應
Thank you for your lovely ratings. I am glad you liked your stay and we are hopping to see you soon.

8/10 不錯

Chris (Salem)

Hyde Park 於 2024年2月7日的回應
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

6/10 一般

MARIA

家人同遊
不滿:職員與服務
於 2024 年 1 月住了 3 晚
Hyde Park 於 2024年2月7日的回應
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

2/10 很差

Abdulgader

不滿:整潔度、職員與服務、設施服務和住宿狀況
Very bad experience
於 2023 年 12 月住了 5 晚
Rossella Lo Ricco 於 2024年2月13日的回應
Dear Abdulgader,Thank you for taking the time to post a review of your recent stay. We appreciate your feedback as we use this to work on improving our service where needed. It was a true pleasure being of service to you and we do hope to welcome you back soon.Best Regards,Hilton London Hyde Park Team

8/10 不錯

Maria

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 6 晚
Hyde Park 於 2024年2月7日的回應
Once again we thank you for choosing the Hilton London Hyde Park and for taking the time to provide us with valued ratings. We hope to welcome you back on your next stay in the London area. If I can be of any further assistance to you, please do not hesitate to contact me.

4/10 欠佳

Shaun

於 2023 年 12 月住了 1 晚
Hyde Park 於 2024年2月7日的回應
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

6/10 一般

Thais

家人同遊, 親子同遊
讚好:整潔度、設施服務和住宿狀況
Noisy beds, door would rattle constantly when doors in the hallway would open/close. Stayed in a room in the basement, fake windows with lights that would never switch off
於 2023 年 12 月住了 2 晚
Hyde Park 於 2024年2月7日的回應
I am disappointed to read that your stay was not entirely as you would have expected. I would like to apologise for the inconvenience caused. I can assure you all matters have been addressed with the relevant Departmental Heads to ensure immediate follow up.

10/10 優異

Alina

於 2023 年 12 月住了 4 晚
Team Hyde Park 於 2024年2月7日的回應
Dear Guest,Thank you for your time on completing our survey. We are thrilled to learn that you had an amazing time with us.Kindest Regards,Team Hyde Park

10/10 優異

Fariba

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 6 晚
Hyde Park 於 2024年2月7日的回應
Thank you for rewarding us 10 out of 10 ratings. I am glad you liked your stay, hoping to see you soon!!

6/10 一般

Kam

於 2023 年 12 月住了 1 晚
Team HP 於 2023年12月28日的回應
Dear. Kam,Thank you for taking a moment to score your experience, It was a pleasure to have you staying with us and we look forward to seeing you once again in the near future.RegardsTeam Hyde Park.

10/10 優異

Matthew (Davis)

於 2023 年 12 月住了 7 晚
Hyde Park 於 2024年2月7日的回應
Thank you for rewarding us 5 out of 5 ratings. I am glad you liked your stay, hoping to see you soon!!

8/10 不錯

Sarp

多人同遊
讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Hyde Park 於 2024年2月7日的回應
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

8/10 不錯

Sarah

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Hyde Park 於 2024年2月7日的回應
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lovely hotel, great location, good breakfast and friendly staff.
於 2023 年 12 月住了 4 晚
Team Hyde Park 於 2023年12月18日的回應
Dear Guest,We are pleased to see you enjoyed your stay with us, Thank you for the kind review.We hope to welcome you once again in the near future.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Team 於 2023年12月18日的回應
Dear Guest,We are glad to see you have enjoyed your stay with us, thank you for the kind review.We hope to welcome you once again in the near future.Regards,Team Hyde Park

8/10 不錯

Matthew

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Hyde Park 於 2024年2月7日的回應
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

6/10 一般

John

伴侶同遊
讚好:職員與服務
不滿:住宿狀況
The staff were fantastic and very helpful. The underground was a 3 second walk from the entrance of hotel which was great. Location was very quiet so was guaranteed a peaceful night, and opposite Hyde park. The hotel restaurant was lovely but menu very basic could do with more variety. Unfortunately the hotel bar was closed the evening we stayed so can’t say anything regarding that. The room we stayed in was very basic and very expensive for what it was. We didn’t attend breakfast in the restaurant but had breakfast in our room which was lovely but a little on the cold side. All in all the hotel location was perfect for what we needed, bed very uncomfortable. We unfortunately would not stay here again.
於 2023 年 12 月住了 1 晚
Hyde Park 於 2024年2月7日的回應
Firstly please accept my most sincere apologies in respect of what was clearly a disappointing experience. I am glad our team was helpful to you. I can only assure you that complaints of this nature are extremely rare and certainly not representative of our usually excellent levels of customer care and guest feedback.

10/10 優異

Talley

讚好:設施服務
於 2023 年 12 月住了 3 晚
Hyde Park 於 2024年2月7日的回應
Thank you for rewarding us 5 out of 5 ratings. I am glad you liked your stay, hoping to see you soon!!

2/10 很差

Nick

家人同遊
讚好:設施服務
The sate of the room was worse than staying in a premier inn and for a high class hotel this is shambolic
於 2023 年 12 月住了 1 晚
Hyde Park 於 2024年2月7日的回應
Dear guest, Firstly please accept my most sincere apologies in respect of what was clearly a disappointing experience. I can only assure you that complaints of this nature are extremely rare and certainly not representative of our usually excellent levels of customer care and guest feedback.

6/10 一般

Harrison

於 2023 年 12 月住了 1 晚
Hyde Park 於 2024年2月7日的回應
Thank you for your ratings as it helps us to improve our services. Hoping to see you soon!!!

2/10 很差

Nil

不滿:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 5 晚
Hyde Park 於 2024年2月7日的回應
I am disappointed to read that your stay was not entirely as you would have expected. I would like to apologize for the inconvenience caused. I can assure you all matters have been addressed with the relevant Departmental Heads to ensure immediate follow up.

10/10 優異

Jennifer (Washington)

讚好:整潔度、職員與服務和住宿狀況
I loved returning to the Hilton Hyde Park and though my phone and debit card were stolen around the corner on my first full-day in London, the staff at the hotel were more helpful than they had any right to be. They were so generous with their time (and their personal phones!) and made a horrible situation bearable. I cannot wait to return.
於 2023 年 11 月住了 7 晚
ENLI 於 2023年11月30日的回應
Dear Jennifer,Thank you for choosing Hilton London Hyde Park.I'm so sorry about your phone and debit card, but it's amazing that the Hilton Hyde Park staff went above and beyond to help you out.Kind Regards,Hyde Park Team

8/10 不錯

nasser

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
於 2023 年 11 月住了 6 晚
ENLI 於 2023年11月24日的回應
Dear Nasser,Thank you for your kind scores.

10/10 優異

Aidan

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good value
Reasonably priced for central london . Room was small - single bed
於 2023 年 11 月住了 1 晚
ENLI 於 2023年11月23日的回應
Dear Aidan,Thank you for your feedback.

2/10 很差

Shang Wei

於 2023 年 11 月住了 2 晚
ENLI 於 2023年11月24日的回應
Dear Shank Wei,We're sorry to hear about your dissatisfaction. Your feedback is crucial to us. If there's anything specific you'd like us to address or improve, please let us know. We strive to provide the best experience possible and hope to make it right for you in the future.

10/10 優異

T.

於 2023 年 11 月住了 1 晚
ENLI 於 2023年11月22日的回應
Dear Guest,Thank you for your kind scores.

10/10 優異

Warren

讚好:整潔度、職員與服務和客房舒適度
Great stay!
Everything was great. The room was very nice except the carpet in the room was very worn & outdated. Definitely need to replace it. Otherwise great hotel & staff.
於 2023 年 11 月住了 5 晚
ENLI 於 2023年11月15日的回應
Dear Warren,Thank you very much for staying at Hilton London Hyde Park and thank you for your kind review.Kind Regards,Hyde Park Team

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Team 於 2023年11月10日的回應
Thank you for the generous scores.Regards,team Hyde Park.

4/10 欠佳

Carsten

商務旅客
讚好:職員與服務
不滿:住宿狀況和客房舒適度
Overpriced for such an old condition
Despite of TV Set the room has not been refurbished since 35 Years or so. Floors maybe 50 yrs ...Old dirty two single glaze windows to high street. Lousy selection on food quality for breakfast - only the female servants were friendy and caring... up to standard.
於 2023 年 11 月住了 3 晚
Team 於 2023年11月10日的回應
Dear. Carsten,Thank you for taking the time to respond to our survey, your feedback is greatly appreciated and helps us further understand our guests' experiences.I am sorry to see that we didn't meet your expectations on this occasion, we always aim to provide memorable experiences for our guests'.I will be sure to pass your feedback to all the relevant head of departments..RegardsTeam Hyde Park

6/10 一般

真實旅客

多人同遊
讚好:客房舒適度
不滿:整潔度
於 2023 年 11 月住了 3 晚
ENLI 於 2023年11月7日的回應
Dear guest,Thank you for your feedback.

4/10 欠佳

jahan

讚好:職員與服務
不滿:整潔度
The carpet was stained. The area under the bed had clearly not been vacuumed. We had two cockroaches in the toom. I told the front desk at checkout and messaged the hotel on the Expedia app but did not get any attempt at service recovery. Save your $450 and spend it elsewhere.
於 2023 年 11 月住了 1 晚
ENLI 於 2023年11月5日的回應
Dear Jahan,Please accept our sincere apology if your stay was not up to your expectation.Kind Regards,Hyde Park Team

6/10 一般

Jens Felix

家人同遊
讚好:整潔度和職員與服務
Achtung Familienzimmer sind im Untergeschoss und damit ohne Tageslicht. Zudem sind nahezu permanent die Geräusche der U-Bahn mehr als deutlich zu hören. Für diesen Preis ist das inakzeptabel. Genauso, wie der Umstand, dass dies weder aus der Beschreibung noch aus den Bildern des Hotels hervorgeht.
於 2023 年 10 月住了 5 晚
ENLI 於 2023年11月5日的回應
Dear Jens,Please accept our sincere apology if your stay was not up to your expectation.Kind Regards,Hyde Park Team.

10/10 優異

Khalid

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Safe, peaceful and quiet. Bathroom a bit small in size but housekeeping services very good. We will certainly stay again.
於 2023 年 10 月住了 3 晚
ENLI 於 2023年11月5日的回應
Dear Khalid,Thank you for your kind scores and feedback.