住宿正面 (夜晚)

倫敦肯辛頓希爾頓酒店的評價

4 out of 5
倫敦肯辛頓希爾頓酒店
179-199 Holland Park Avenue, London, England

評價

7.6

不錯

10 分評分,優異;1006 則評價中有 320 則" "
8 分評分,不錯;1006 則評價中有 360 則" "
6 分評分,一般;1006 則評價中有 178 則" "
4 分評分,欠佳;1006 則評價中有 98 則" "
2 分評分,很差;1006 則評價中有 50 則" "

7.8/10 

整潔度

8.4/10 

職員與服務

7.4/10 

設施服務

6.8/10 

住宿狀況

7.6/10 

環保程度

評價

6/10 一般

So Chai

家人同遊
在 2 樓的(浴室)熱水爐沒有熱水。最後更換上 3 樓住。因為,在 2 樓已換過第二間都是沒有熱水。
於 2024 年 2 月住了 4 晚
Kathian Rigobert 於 2024年3月4日的回應
Good Day, Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon.

2/10 很差

Fong

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
酒店非常殘舊,第一晚坐廁淤塞倒灌,非常恐怖。第二晚沐浴時發現沐浴露已用完可是沒有補充,房間清潔很差,毛巾常有頭髮,這個價錢有非常多選擇,入住前三思!唯一可取是早餐非常豐富,味道也很好。
於 2023 年 8 月住了 7 晚
Team Kensington 於 2023年8月31日的回應
Dear Fong,We are sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is important to us, and I apologise for the issues you encountered with the room's cleanliness and maintenance. This is not the level of service we aim to provide, and I assure you that we take your concerns seriously. We appreciate your feedback regarding the breakfast and will ensure that your comments are shared with our team for improvement. Thank you for taking the time to share your feedback, and we will work to make necessary improvements to ensure a better experience for our guests in the future.Sincerely,

6/10 一般

Yuk Ying

於 2023 年 1 月住了 2 晚
Hilton London Kensington 於 2023年1月23日的回應
We appreciate you leaving us a amazing rating. Thank you from all of us at the hotel. We are hoping to see you back at the hotel again!Kind Regards,

4/10 欠佳

Wai Yiu

家人同遊
不滿:整潔度、住宿狀況和客房舒適度
-房間非常殘舊地毯充滿汚績 -沒有提供拖鞋 -交通方便 -早餐不錯
於 2021 年 10 月住了 3 晚

8/10 不錯

真實旅客

讚好:整潔度和職員與服務
於 2019 年 6 月住了 1 晚
Team Kensington 於 2019年6月18日的回應
Thank you for your recent stay and for taking the time to share your experience with us. Kind Regards Team Kensington

8/10 不錯

Hung

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 3 晚
Team Kensington 於 2019年3月12日的回應
Thank you for your recent stay and for taking the time to share your experience with us. Kind Regards Team Kensington

4/10 欠佳

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
整體可以。但房間的空調調節有時有問題。 毛巾有點污漬( 可看見的. ) 。入住期間,有一天沒有增加廁紙。 若酒店有免費 ( 或便宜些 ) 穿梭巴士到景點或機場會更佳。
於 2018 年 12 月住了 4 晚
gfoster 於 2019年1月7日的回應
Thank you for your recent stay and for taking the time to share your experience with us. Kind Regards Simon Shaw Director of Operations

8/10 不錯

bonnie (Edmonton)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
There is no air conditioning. The food at the restaurant is very good. You can catch a bus right by the hotel to go downtown, and the Oxford Tube as well. This hotel is good value for the money.
於 2024 年 4 月住了 1 晚
Kathian Rigobert 於 2024年5月1日的回應
Good Day, We are thrilled to hear that you had such a positive experience during your stay with us and appreciate your review. Your comment regarding the a/c has been forward to our team to better improve our service. We're honored to have had the opportunity to serve you, and we hope to have the chance to do so again in the future.Team Kensington

10/10 優異

clare

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff were amazing. Especially Danesh at reception. He was so helpful and very friendly. The bar staff were lovely.
於 2024 年 4 月住了 2 晚
Kathian Rigobert 於 2024年4月29日的回應
Hi Clare, We are thrilled to hear that you had such a positive experience during your stay with us and appreciate your review. We're honored to have had the opportunity to serve you, and we hope to have the chance to do so again in the future.Team Kensington

8/10 不錯

Nancy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly and helpful staff. Great breakfast. Would go again.
於 2024 年 4 月住了 1 晚
Kathian Rigobert 於 2024年4月26日的回應
Hi Nancy, Thank you for taking the time to leave us a review, we hope to continue exceeding your expectations in the future and would love to welcome back here at Hilton Kensington very soon.Team Kensington

4/10 欠佳

masako

不滿:整潔度和住宿狀況
於 2024 年 4 月住了 11 晚
Kathian Rigobert 於 2024年5月1日的回應
Hello, Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon.Team Kensington

10/10 優異

Ghassan

讚好:整潔度、職員與服務和住宿狀況
Decent. Would defo stay again
於 2024 年 4 月住了 5 晚
Kathian Rigobert 於 2024年4月24日的回應
Good Day, We are thrilled to hear that you had such a positive experience during your stay with us and appreciate your review. We're honored to have had the opportunity to serve you, and we hope to have the chance to do so again in the future.Team Kensington

8/10 不錯

Helen K

家人同遊
讚好:整潔度、職員與服務和設施服務
Conveniently close to Westfield shopping centre, buses and tube links.
於 2024 年 4 月住了 3 晚
Kathian Rigobert 於 2024年4月23日的回應
Hi Helen, We are thrilled to hear that you had such a positive experience during your stay with us and appreciate your review. We're honored to have had the opportunity to serve you, and we hope to have the chance to do so again in the future.Team Kensington

10/10 優異

Felipe

讚好:整潔度、職員與服務和住宿狀況
Lovely facilities Nice staff
於 2024 年 4 月住了 1 晚
Kathian Rigobert 於 2024年4月22日的回應
Hello, Thank you for leaving us a 5 star review its our hope to continue exceeding the expectations of all our guests and welcome you back here with us in the not so distant future. Team Kensington

4/10 欠佳

xinyu

不滿:住宿狀況
hotel too old
於 2024 年 4 月住了 1 晚
Kathian Rigobert 於 2024年4月22日的回應
Hello, Your review will be used as we continue to work towards going beyond the stay and providing you with the best experiences possible. We would like to make sure you are well looked after please contact us prior to your next upcoming stay to ensure that.Team Kensington

10/10 優異

Mariana

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I love it Thank you !! Buffet breakfast was awesome !!! Thank you everything
於 2024 年 4 月住了 1 晚
Kathian Rigobert 於 2024年4月26日的回應
Hello Mariana, We are thrilled to hear that you had such a positive experience during your stay with us and appreciate your review. We're honored to have had the opportunity to serve you, and we hope to have the chance to do so again in the future.Team Kensington

10/10 優異

Alun

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Kathian Rigobert 於 2024年4月17日的回應
Hello Alun, We are thrilled to hear that you had such a positive experience during your stay with us and appreciate your 5 star rating. We're honored to have had the opportunity to serve you, and we hope to have the chance to do so again in the future.Team Kensington

6/10 一般

Katie

伴侶同遊
不滿:設施服務
NA
於 2024 年 4 月住了 1 晚
Kathian Rigobert 於 2024年4月15日的回應
Hi Katie, Thank you for taking the time to leave us a review it's our hope to be able to welcome you back here soon. Team Kensington

6/10 一般

Jane

讚好:整潔度和職員與服務
於 2024 年 4 月住了 1 晚
Kathian Rigobert 於 2024年4月15日的回應
Hi Jane, We hope to continue using our guest reviews to improve our service providing us with stays that exceed expectation we hope to welcome you back here soon. Team Kensington

6/10 一般

Emma

伴侶同遊
讚好:整潔度和職員與服務
The rooms were a little tired and the bed was super lumpy but overall it was a reasonably priced hotel right next to Westfield in Shepherd’s Bush. We had a room at the back so it was nice and quiet. Can’t really complain. The chap at the check in desk was super friendly as well.
於 2024 年 4 月住了 1 晚

6/10 一般

Franzi

多人同遊
讚好:職員與服務和設施服務
不滿:住宿狀況
Das Hotel ist leider ganz schön in die Jahre gekommen, weshalb die Sanitär Einrichtungen nicht mehr gut aussehen. Bei Regen war das Getröpfel sehr laut und hat einen, wenn man ein Leichtschläfer ist, leider wachgehalten. Für ein Hiltonhotel, dass unteranderem 4 Sterne hat, bin ich normalerweise mehr gewohnt. Das Personal war aber sehr nett und zuvorkommend.
於 2024 年 4 月住了 3 晚
James Woodman - Director of Operations 於 2024年4月10日的回應
Dear Franzi,Thank you for your review.We will take on board your comments to review.We do hope to be able to welcome you back to the hotel in the near future.Kind regards,

10/10 優異

Kenric

讚好:整潔度、職員與服務和住宿狀況
Walking distance from Kensington Castle
於 2024 年 4 月住了 1 晚
Kathian Rigobert 於 2024年4月8日的回應
Hello, Thank you for taking the time to leave us a review we appreciate you highlighting your stay with us and hope to be able to welcome you back soon. Team Kensington

8/10 不錯

martin (GUAYAMA)

家人同遊
讚好:整潔度、職員與服務和設施服務
Bastante buena.
於 2024 年 3 月住了 6 晚
Kathian Rigobert 於 2024年4月4日的回應
Hello Martin, Thank you for leaving us a 4 stay review saying how good your stay was it's our hope to welcome you again in the not so distant future. Team Kensington

10/10 優異

Darrel

於 2024 年 4 月住了 1 晚
Kathian Rigobert 於 2024年4月24日的回應
Hello Darrel, Thank you for taking the time to leave us a 5 star review regarding your stay with us. It's our hope to able to welcome you back here with us in the not so distant future. Team Kensington

4/10 欠佳

John

家人同遊
We had to have a amount of money taken off my card while staying and now 7 hrs later this hotel still hold onto my money it’s a disgrace il think twice about ever staying at Hilton Kensington again
於 2024 年 3 月住了 4 晚
Kathian Rigobert 於 2024年4月3日的回應
Hi John, We appreciate you taking the time to leave us a review highlighting your stay here with us. I do apologies regarding any pending charges still on your card unfortunately depending on your bank it may have some sort of delay. It's our hope to rectify this issue and welcome you back with us again in the not so distant future. Team Kensington

4/10 欠佳

Debruyn

家人同遊
不滿:住宿狀況
The breakfast was terrible, the service was not what I expected from this hotel chain.
於 2024 年 3 月住了 8 晚
Kathian Rigobert 於 2024年4月2日的回應
Hello Debruyn, We are so sorry to hear that you weren't able to enjoy your stay here with us. At Hilton London Kensington it's our hope to exceed the expectations of our guests please contact our reception team prior to your next London stay in order to do so. Team Kensington

6/10 一般

Leif Post

讚好:整潔度和職員與服務
不滿:住宿狀況
於 2024 年 3 月住了 4 晚
Kathian Rigobert 於 2024年4月2日的回應
Hello, Thank you for taking the time to leave us a review it's our hope to be able to welcome you back here soon in the not so distant future. Team Kensington

8/10 不錯

Pallavi

讚好:整潔度和職員與服務
於 2024 年 3 月住了 2 晚
Kathian Rigobert 於 2024年4月2日的回應
Good Day, Thank you for leaving us a review to highlight your stay it's our hope to be able to welcome you back here with us in the not so distant future. Team Kensington

10/10 優異

Balaji

讚好:住宿狀況
於 2024 年 3 月住了 2 晚
Kathian Rigobert 於 2024年4月2日的回應
Hello, Thank you for taking the time to leave a review we appreciate you staying with us and cant wait to welcome you back here with us at Hilton London Kensington. Team Kensington

6/10 一般

Perumal

讚好:整潔度和職員與服務
不滿:住宿狀況
Rooms are small No air condition Both room conditions are very poor Toilettes are not working Tottally rooms are poor conditions
於 2024 年 3 月住了 4 晚
Kathian Rigobert 於 2024年3月25日的回應
Good Day, Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon.

10/10 優異

Ruth

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was ideal for accessing the underground in a short walking distance. The hotel staff were friendly. The room was clean, bed very comfortable. The only downside was the bathroom. Very small and the showers water pressure was lacking and the shower head and hose suffered from leaking water.
於 2024 年 3 月住了 2 晚
Kathian Rigobert 於 2024年3月25日的回應
Good Day Ruth, Thank you for taking the time to leave us a review. We are sorry to hear at this time we were unable to exceed your expectations. Please note your satisfaction is of our highest priority and will forward your review over to our departments in order to better improve our service. As we continue to work towards going beyond the stay and providing you with the best experiences possible. We would like to make sure you are well looked after please contact us prior to your next upcoming stay to ensure that.Team Kensington

6/10 一般

Dillon (Swindon)

伴侶同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
Hotel room was tired in need of renovation we stayed in room 1110. There was no shower gel but instead we had two shampoos and an empty bottle of conditioner in the shower. The water was running all night in the toilet which meant we were kept awake all night and the lid of the cistern had a big crack in it. Next to the fire detector the was a panel of wires with no cover which is dangerous we reported it and spoke to the duty manager and the maintenance team came and added a cover but surely this should have been noticed before any one stayed in the room. There desk chair also in the room has seen better days and needs replacing. Happy to share the photos and videos that we have. The stay easy value for money due to the room
於 2024 年 3 月住了 1 晚
Kathian Rigobert 於 2024年3月20日的回應
Hello Dillon,Thank you for taking the time to leave us a review. We are sorry to hear at this time we were unable to exceed your expectations. Please note your satisfaction is of our highest priority and will forward your review over to our departments in order to better improve our service. As we continue to work towards going beyond the stay and providing you with the best experiences possible. We would like to make sure you are well looked after please contact us prior to your next upcoming stay to ensure that.

10/10 優異

Sally

讚好:整潔度和職員與服務
Communal areas are nice, great having a car park. Our room was very dated with the smallest shower room in the world!
於 2024 年 3 月住了 1 晚
James Woodman - Director of Operations 於 2024年3月12日的回應
Dear Sally, Thank you for your review and we are thrilled that you had a great time with us. We will take on board your feedback with regards to the shower.We look forward to welcoming you back to the hotel soon!James WoodmanDirector of Operations

10/10 優異

Gift

於 2024 年 3 月住了 2 晚
Pmahon 於 2024年3月7日的回應
Thank you for your staying with us and your 5 star rating. We hope to welcome you back soon. Kind Regards Patricia Mahon, General Manager

8/10 不錯

Amanda (Basingstoke, Hampshire)

讚好:整潔度和住宿狀況
Highly recommended
於 2024 年 3 月住了 1 晚
Pmahon 於 2024年3月7日的回應
AmandaThank you staying with us and posting your rating. We look forward to taking care of you on future trips.Kind RegardsPatricia MahonGeneral Manager

6/10 一般

Leslie

家人同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
Overall an entirely outdated hotel. Bathtubs were so unusually deep it was unsafe and difficult getting in and out. I almost fell a few comes.
於 2024 年 2 月住了 6 晚
Kathian Rigobert 於 2024年2月26日的回應
Hi Leslie, Thank you for taking the time to leave us a review. We are sorry to hear at this time we were unable to exceed your expectations. Please note your satisfaction is of our highest priority and will forward your review over to our departments in order to better improve our service. As we continue to work towards going beyond the stay and providing you with the best experiences possible. We would like to make sure you are well looked after please contact us prior to your next upcoming stay to ensure that.Team Kensington

10/10 優異

Kirsty

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved it here. It was a great location to be in.
於 2024 年 2 月住了 3 晚
Kathian Rigobert 於 2024年2月26日的回應
Thank you so much Kirsty for sharing we enjoy having you and hope to continue welcoming you back with us in the not so distant future. Team Kensington

6/10 一般

Monia

伴侶同遊
讚好:設施服務
不滿:整潔度和住宿狀況
The bed wasn’t comfortable and squeaky
於 2024 年 2 月住了 2 晚
Kathian Rigobert 於 2024年2月26日的回應
Good Day Monia, Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon.Team Kensington

10/10 優異

Abass

讚好:整潔度、職員與服務、設施服務和住宿狀況
*
於 2024 年 2 月住了 1 晚
Kathian Rigobert 於 2024年2月20日的回應
Good Day, Thank you for taking the time to leave us a review we are pleased to see that the staff, value for money and locations were all 10s in your book. Your comments will help in our continuous efforts in improving our guest’s experience. We hope to continue exceeding your expectations on your next stay with us and look forward to welcoming you in the not so distant future. Team Kensington

8/10 不錯

Anthony

讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent staff ,the bed was perhaps the most comfortable ive slept in , in my many hotel stays. The breakfast spread was aslo excellent.
於 2024 年 2 月住了 1 晚
Kathian Rigobert 於 2024年2月20日的回應
Hello Anthony, Thank you for taking the time to leave us a review we are pleased to see that the staff, value for money and locations were all 10s in your book. Your comments will help in our continuous efforts in improving our guest’s experience. We hope to continue exceeding your expectations on your next stay with us and look forward to welcoming you in the not so distant future. Team Kensington

10/10 優異

Tharshiney

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A lovely stay, welcoming staff! Can’t complain :)
於 2024 年 2 月住了 1 晚
Kathian Rigobert 於 2024年2月19日的回應
Good day, Thank you for taking the time to leave us a review we are pleased to see that we were able to meet your expectations here at Hilton London Kensington and hope to welcome you again in the not so distant future. Team Kensington

4/10 欠佳

Veronica

不滿:職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Kathian Rigobert 於 2024年2月20日的回應
Hello Veronica, Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon.

10/10 優異

Donna

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Heat in room was hard to control. otherwise, all great.
於 2024 年 2 月住了 5 晚
Kathian Rigobert 於 2024年2月12日的回應
Hello Donna, Thank you for taking the time to leave us a review, we appreciate you spending time here with us a Hilton London Kensington. Every guest comment will be used as we work on improving our guest service and making sure of guest is left with the most amazing experiences. It's our hope to welcome you back with us in the not so distant future.

8/10 不錯

Paul

伴侶同遊
讚好:整潔度和職員與服務
Great location for the Westfield shopping centre and overground and underground trains also good restaurants walking distance
於 2024 年 1 月住了 10 晚
Kathian Rigobert 於 2024年2月8日的回應
Hello Paul, Thank you for taking the time to leave us a review we appreciate the fact that our location was able to meet your needs during your stay. It's our hope to be able to welcome you back in the not so distant future. Team Kensington

10/10 優異

Melody

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The welcome was excellent right from the door!!! The rooms were super clean and nice. Awesome and delicious breakfast!!! Great housekeeping staff!!! I recommend this hotel to anyone!!!
於 2024 年 1 月住了 1 晚
Kathian Rigobert 於 2024年2月5日的回應
Hello Melody, Thank you for taking the time to leave us a review we are pleased to see you were able to enjoyed your stay here with us at Kensington. Its an amazing feeling to exceed the expectations of our guest on every stay and it's our hope to welcome you here again in the not so distant future. Kind Regards Team Kensington

8/10 不錯

Gloria M (Powder Springs)

讚好:整潔度、職員與服務和設施服務
This was my second stay with Hilton Kensington and it was just as lovely this time. The staff really goes above and beyond for the guest. Kudos to them. The location is within easy walking distance for shopping and restaurants. On the flip side, the hotel could use a makeover.
於 2023 年 11 月住了 10 晚
Kathian Rigobert 於 2024年2月5日的回應
Hello Gloria, Its always a pleasure to see our returning guest come back to us and enjoy their stay all over again. We are thankful to know we were able to exceed your expectations and it is our greatest hope to continue to do so in the near future. Kind Regards

10/10 優異

Laura

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Booked 2 nights for me and my friend to stay at to attend a concert nearby. The twin room was very spacious and modern for quite a low price than expected (compared to other hotels) and overall we had a comfortable stay. Staff were friendly and offered 2 complimentary drinks at the bar. Luckily the concert venue was a 10 minute walk away, and the underground station 5 minutes so we could easily catch the tube to travel around London. The best part? Finding out we were staying on the same floor as our favourite idols whose concert we were attending!!! Definitely would book again next time.
於 2024 年 1 月住了 2 晚
Kathian Rigobert 於 2024年2月5日的回應
Hi Laura, I do remember the joy on your faces during check out when you told us how happy you were to stay in the same hotel as your favorite idols. How amazing is that !! We are glad that you enjoyed your time with us and was able to leave a review expressing that. It's our hope to continue giving you memories of a lifetime and we hope to welcome you back in the not so distant future. Kind Regards

6/10 一般

Khalilah

家人同遊
讚好:整潔度和設施服務
Loved the area and the Hotel was nice, room was okay but cleaning service kept forgetting to leave towels and wash towels. But front desk was very helpful
於 2024 年 1 月住了 3 晚
Kathian Rigobert 於 2024年2月1日的回應
Hello Khalilah, Thank you for taking the time to leave us a review we are pleased to see that you have enjoyed your stay with us here at Hilton London Kensington. Your feedback will help as we continue to work on improving our guest service. It's our hope to welcome you back here with us in the not so distant future. Team Kensington

10/10 優異

Sarah

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay at the Hilton would definitely stay again.
於 2024 年 1 月住了 1 晚
Kathian Rigobert 於 2024年1月29日的回應
Hello Sarah, Thank you taking the time to leave us a review we are pleased to see that you enjoy your stay here with us and hope to be able to welcome you back in the not so distant future. Team Kensington

8/10 不錯

Roger

讚好:整潔度和職員與服務
Personal, Bar und Frühstück absolut überragend! Bei den Zimmern merkt man aber schon, dass das Hotel echt sehr viele Jahre auf dem Buckel hat. Ich würde hier keine 4 Sterne mehr vergeben. Super zentral ca. 350 m von Shepards Bush (Underground u. Bus) entfernt.
於 2024 年 1 月住了 1 晚
Kathian Rigobert 於 2024年1月24日的回應
Hello Roger, Thank you for taking the time to leave us a review we are pleased to see that the staff, value for money and locations were able to meet your expectations. Your comments will help in our continuous efforts in improving our guest’s experience. We hope to continue exceeding your expectations on your next stay with us and look forward to welcoming you in the not so distant future.Team Kensington