Dear Perng Nian,Thank you for choosing to stay with us at Holiday Inn London Heathrow Bath Road. It is our great pleasure tosee that you had fully satisfied stay. We do hope to see you VERY soon. Kind regards,Guest Service Manager
Scott Jakins (Operations Manager) 於 2019年10月26日的回應
Thank you for the eight out of ten rating. We really appreciate the support.
10/10 優異
Patricia
2024年5月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is probably the nicest IHG property I have stayed at for an airport hotel. It was so easy to get there from Terminal 2&3 by regular bus great food options and really nice staff. Sam who checked me in was a gem. I will most definitely be staying there again whenever I need a hotel at Heathrow.
Patricia
於 2024 年 4 月住了 1 晚
Anurag Bisht 於 2024年5月2日的回應
Dear Patricia,Thank you so much for your valuable feedback.We are happy to hear that you had an amazing stay with us and liked the location of our hotel.Your feedback is highly important to us and will surely be shared with our employee and our team members in which i believe you have intended to.Once again thanking you and we hope to serve you back again.Regards,Anurag BishtLobby Manager
8/10 不錯
Margaret (Millbrook)
家人同遊
2024年5月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
perfect in and out location for airport stay
Margaret
於 2024 年 4 月住了 1 晚
Anurag Bisht 於 2024年5月1日的回應
Dear Margaret,Thank you so much for your feedback.We are happy to hear that you liked the location of our hotel and had a perfect stay with us.Your feedback is highly important to us and will surely be shared with our team members.Thanking you and hoping to serve you back again.Regards,Anurag BishtLobby Manager
8/10 不錯
William
2024年5月1日
讚好:整潔度和住宿狀況
William
於 2024 年 4 月住了 2 晚
10/10 優異
Matthew
家人同遊
2024年4月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great
Matthew
於 2024 年 4 月住了 1 晚
Shalu 於 2024年4月29日的回應
Dear Matthew, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 優異
Lorne
2024年4月28日
讚好:整潔度和職員與服務
Lorne
於 2024 年 4 月住了 1 晚
10/10 優異
Michelle J. (SUNLAND)
2024年4月22日
讚好:住宿狀況
Good stay, clean and staff are friendly
Michelle J.
於 2024 年 4 月住了 3 晚
Anurag Bisht 於 2024年4月22日的回應
Dear Michelle,Thank you so much for your valuable feedback.We are happy to hear that you had a great stay with us and liked the cleanliness and the friendliness of our team members.Your feedback is highly important to us and will surely be shared with our team members in which i believe you have intended to.Once again thanking you and hoping to welcome you back again.Regards,Anurag BishtLobby Manager
10/10 優異
Miguel
親子同遊, 伴侶同遊
2024年4月18日
讚好:整潔度
No stores inside the property
Miguel
於 2024 年 4 月住了 1 晚
Shalu 於 2024年4月18日的回應
Dear Miguel, Thank you for staying with us and for taking the time to share your valuable feedback. We use feedback such as yours to continuously improve our service to ensure every Guest is well looked after.We very much hope to welcome you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 優異
Marsha (Woodstock)
家人同遊
2024年4月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice clean spacious room with fabulous buffet breakfast, best I’ve had from Holiday Inn and for our ten days in Europe!
Marsha
於 2024 年 4 月住了 1 晚
Shalu 於 2024年4月18日的回應
Dear Marsha, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay and thrilled to hear that you thoroughly enjoyed our breakfast buffet selection. Your feedback will be shared with our Food and Beverage team who will be just as happy as I am to hear such positive feedback.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
6/10 一般
Balraj
2024年4月16日
讚好:整潔度和住宿狀況
Shuttle doesn’t have option for terminal 2. Breakfast is good and rooms are clean but long hallways
Balraj
於 2024 年 4 月住了 1 晚
Shalu 於 2024年4月17日的回應
Dear Balraj, Thank you for staying with us and for taking the time to share your valuable feedback. I am so happy to read that you enjoyed our breakfast buffet selection. I will be sure to pass your comments onto our Food and Beverage team.In regards to your comment about the Hotel Hoppa shuttle bus, it travels to T2 & T3 which is clearly highlighted on the poster in the main lobby. Information regarding this can also be accessed via our Front Desk team who will be more than happy to assist.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 優異
Courtney
2024年4月12日
讚好:整潔度、職員與服務和住宿狀況
Loved the convenience and the dinner and breakfast was amazing with lots of choices
Courtney
於 2024 年 4 月住了 1 晚
Anurag Bisht 於 2024年4月12日的回應
Dear Courtney,Thank you so much for your valuable feedback.We are happy to hear that you had an amazing stay with us and liked the food at our restaurant.Your feedback is important to us and will surely be shared with our team members.Thanking you once again and hoping to serve you back again.Regards,Anurag BishtLobby Manager
8/10 不錯
Jonathan
2024年4月11日
讚好:整潔度
Ok
Jonathan
於 2024 年 3 月住了 1 晚
8/10 不錯
Fatima
家人同遊, 商務旅客
2024年4月10日
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
The stay was comfortable, and what I liked most was the cleanliness. This is important to me, but the worst thing is the room service, as no one answers me. Phone if we needed anything. In addition, when we arrived the room was not ready
Fatima
於 2024 年 4 月住了 2 晚
Shalu 於 2024年4月11日的回應
Dear Fatima, Thank you for staying with us and for taking the time to share your valuable feedback. It is great to see that your stay was comfortable, I am disappointed however to hear that our Room Service team did not answer your phone. Your comments have been shared with our Food and Beverage team to ensure that the phone is constantly manned to answer incoming calls.We thank you once again for your valuable feedback and we very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 優異
Kamalpreet
家人同遊
2024年4月7日
讚好:設施服務
Very comfortable stay. Everything was clean and I would definitely stay here again!
Kamalpreet
於 2024 年 3 月住了 3 晚
Anurag Bisht 於 2024年4月9日的回應
Dear Kamalpreet,Thank you so much for your valuable feedback.We are happy to hear that you had a comfortable stay with us and liked the cleanliness of our hotel.Your feedback is important to us and will definitely be shared with our team members.Once again thanking you and hoping to welcome you back again.Regards,Anurag BishtLobby Manager
8/10 不錯
John (Borger)
2024年3月19日
讚好:整潔度
John
於 2024 年 3 月住了 7 晚
10/10 優異
MARICAR
家人同遊
2024年3月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and updated. Family room has plenty of space.
MARICAR
於 2024 年 3 月住了 1 晚
Shalu 於 2024年3月18日的回應
Dear Maricar, Thank you for staying with us and for taking the time to share your valuable feedback. It is wonderful to read that the room was comfortable and convenient for you and your family.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 優異
Sebastian
2024年3月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
What a lovely experience.
Sebastian
於 2024 年 3 月住了 1 晚
Shalu 於 2024年3月18日的回應
Dear Sebastian, Thank you for staying with us and for taking the time to share your valuable feedback. I am pleased to hear that your overall stay was a lovely experience.Your positive feedback will be shared amongst all of our colleagues. We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 優異
Carole
伴侶同遊
2024年3月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place for a short stay. Good size clean rooms, comfortable bed and lovely choice of food for breakfast.
Carole
於 2024 年 3 月住了 1 晚
4/10 欠佳
Ian
伴侶同遊
2024年3月8日
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
Check in and car parking couldn’t have been more difficult. Location great , bar staff very helpful and great service. Check out ok.
Ian
於 2024 年 3 月住了 1 晚
Shalu 於 2024年3月9日的回應
Dear Ian, Thank you for staying with us and for taking the time to provide your valuable feedback.I am sorry to read that you found the check in experience difficult. Your comments have been shared with our Front Desk team to ensure that all of our Guest's are given a warm welcome upon arrival.Despite this, it is wonderful to see that our teams provided great customer service in the Bar, your compliments will be shared with all.We very much look forward to welcoming you back with us soon should your travels bring you to London Heathrow.Kind regards,ShaluLobby Manager
10/10 優異
Alison (Vancouver)
家人同遊
2024年3月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff are always friendly. Great food options, and bar.
Alison
於 2024 年 3 月住了 1 晚
Shalu 於 2024年3月8日的回應
Dear Alison, Thank you for staying with us and for taking the time to share your valuable feedback. I am so pleased to read that our teams are always friendly, this will be shared with all. Your positive comments regarding the food options will also be shared with our Food and Beverage team.We very much look forward to welcoming you back with us soon.Kind Regards, Shalu Lobby Manager
10/10 優異
Mary
家人同遊
2024年3月6日
Loved proximity to airport, very clean, friendly staff and nice common spaces (bars, restaurant)
Mary
於 2024 年 3 月住了 1 晚
Shalu 於 2024年3月7日的回應
Dear Mary, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had an excellent stay and found the location and facilities of our Hotel convenient for your travels.Your compliments regarding our friendly teams will be shared with all.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 優異
Suzanne
2024年3月4日
讚好:職員與服務和住宿狀況
Friendly staff clean
Suzanne
於 2024 年 3 月住了 3 晚
Shalu 於 2024年3月4日的回應
Dear Suzanne, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay. Your compliments regarding our friendly team members will be shared with all.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 優異
Timothy
伴侶同遊
2024年2月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Hotel was very clean and the staff were amazing.the room was very comfortable and the bathroom was like a spa we will be staying again in 2025
Timothy
於 2024 年 2 月住了 1 晚
Shalu 於 2024年2月29日的回應
Dear Timothy,Thank you for taking the time to tell us about your experience at Holiday Inn Heathrow Bath Road. I am thrilled to read that everything was excellent during your stay and that the room and facilities of our Hotel were convenient for your travels.Your positive feedback will be shared with all.We very much look forward to welcoming you back with us in 2025.Kind Regards, Shalu Lobby Manager
10/10 優異
Amro
2024年2月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The best reasonable price
Amro
於 2024 年 1 月住了 1 晚
Anurag Bisht 於 2024年2月17日的回應
Dear Amro,Thank you so much for your valuable feedback.We are pleased to know that you enjoyed your trip and had a comfortable stay.Your feedback shall surely be shared with our team. Thank you and hope to welcome you back again.Regards,Anurag BishtLobby Manager
10/10 優異
Abdul
家人同遊
2024年2月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good Customer service
Abdul
於 2024 年 2 月住了 1 晚
Shalu 於 2024年2月11日的回應
Dear Abdul, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 優異
Carlos
家人同遊
2024年2月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean and easy access to the airport. Left my cell phone there and the amazing staff helped me ship it home very quickly.
Carlos
於 2024 年 1 月住了 1 晚
Shalu 於 2024年2月10日的回應
Dear Carlos, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay and that our teams could be of help in returning your mobile phone to you. I will be sharing your feedback with all.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
8/10 不錯
Maria
2024年2月5日
讚好:整潔度、職員與服務和住宿狀況
Maria
於 2024 年 2 月住了 2 晚
10/10 優異
LA-KEISHA
伴侶同遊
2024年1月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was very courteous. The room was clean and the bed was very comfortable. The premises was very clean and inviting. The restaurant's menu offered variety. The shuttle to the airport was very convenient.
LA-KEISHA
於 2023 年 12 月住了 1 晚
Shalu 於 2024年1月29日的回應
Dear La-Keisha, Thank you for staying with us and for taking the time to share your valuable feedback. I am so pleased to see that the room was to your liking and comfortable.Your kind feedback will surely be shared with the entire team.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
8/10 不錯
Cindy (Miami)
家人同遊
2024年1月26日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was very helpful. Close to the airport, good if you have an early flight.
Cindy
於 2024 年 1 月住了 2 晚
Shalu 於 2024年1月26日的回應
Dear Cindy, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay.Your compliments regarding the teams being very helpful will be shared with all.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 優異
Marilou
家人同遊
2024年1月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good location
Good location to the airport. Clean , good view, can see the plane taking off from our room , spacious room. With sofa bed, good service . With Dove shampoo and body wash, need to bring your own conditioner. Bathroom trash can very small.
Good restaurants on the site.
Marilou
於 2024 年 1 月住了 1 晚
Shalu 於 2024年1月22日的回應
Dear Marilou, Thank you for staying with us and for taking the time to share your valuable feedback. I am so pleased to read that the room was to your liking and you found the location of our Hotel convenient for your travels.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 優異
EMMA SYLVIA
2024年1月19日
讚好:整潔度、職員與服務和住宿狀況
EMMA SYLVIA
於 2024 年 1 月住了 1 晚
4/10 欠佳
Ellen
伴侶同遊
2024年1月19日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Friendly and quick checkin from professional front desk staff, pretty good restaurant, very good breakfast. Room was pretty bad with a lingering bad odor, no amenities, no hairdryer. Room wasn't particularly clean. Good location for early flight out of Heathrow.
Ellen
於 2024 年 1 月住了 1 晚
Shalu 於 2024年1月22日的回應
Dear Ellen, Thank you for staying with us and for taking the time to share your valuable feedback. I am so pleased to read that our Front Desk team was professional and friendly with a quick check in experience. I will surely share your positive feedback with the entire team.I am sorry to see that you room was not up to your standards. I will be sharing your comments with our Housekeeping team to ensure that the team are thoroughly checking the rooms before being allocated to arriving Guests. Please note the hairdryer is kept in the wardrobe in a pouch.We thank you once again for your feedback and we hope to welcome you back with us soon. Kind Regards, Shalu Lobby Manager
8/10 不錯
真實旅客
2024年1月17日
讚好:整潔度、職員與服務和住宿狀況
真實旅客
於 2024 年 1 月住了 1 晚
10/10 優異
Peter
2024年1月13日
Peter
於 2024 年 1 月住了 1 晚
10/10 優異
Duncan
2024年1月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great
Duncan
於 2024 年 1 月住了 1 晚
Shalu 於 2024年1月11日的回應
Dear Duncan, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had a great stay.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
2/10 很差
SI
2024年1月10日
SI
於 2024 年 1 月住了 1 晚
10/10 優異
Di
2024年1月8日
讚好:設施服務
Beds were comfortable but never did understand the heating/cooling system
Di
於 2024 年 1 月住了 1 晚
Shalu 於 2024年1月9日的回應
Dear Di, Thank you for staying with us and for taking the time to share your valuable feedback. I am pleased to read that you found the bed comfortable.I am sorry to hear that you found our heating/cooling system difficult to use. Please be assured that our Maintenance team are always on hand to be of assistance if required.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 優異
Olive
家人同遊
2024年1月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Weekend away
My husband and i enjoyed our stay at the Holiday Inn very much. We found all the staff extremely kind and helpful. It has been the second time we have stayed there and we would stay there again and recommend it to anyone.
Olive
於 2023 年 12 月住了 1 晚
Shalu 於 2024年1月9日的回應
Dear Olive, Thank you for staying with us and for taking the time to share your valuable feedback. I am pleased to read that you and your husband enjoyed your stay and that you would recommend our Hotel to others.Your kind feedback regarding our teams being kind and helpful will be shared with all of our colleagues.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager
10/10 優異
Anthony
家人同遊
2024年1月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A nice place to stay at airport!
The hotel is very clean! The staff in food and beverage as well as check in are incredible ! So friendly ! Lost my hat and they actually found it ! A lot of hotels with past experiences never recovered a lost item! Great hotel !
Anthony
於 2024 年 1 月住了 1 晚
Shalu 於 2024年1月8日的回應
Dear Anthony, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay and that our teams were very helpful in recovering your lost hat. I will be sharing your kind feedback with all.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager