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Hyatt Place London City East的評價

4 out of 5
Hyatt Place London City East
Black Lion House, 45 Whitechapel Road, London, England

評價

9.0

卓越

10 分評分,優異;577 則評價中有 335 則" "
8 分評分,不錯;577 則評價中有 174 則" "
6 分評分,一般;577 則評價中有 49 則" "
4 分評分,欠佳;577 則評價中有 10 則" "
2 分評分,很差;577 則評價中有 9 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Kam Hung

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
不錯的選擇
於 2023 年 4 月住了 4 晚
Fabio Abrunhosa 於 2023年5月24日的回應
Dear Kam HungThank you for your feedback. Guest feedback is paramount as this is what we use to measure ourselves to deliver only the best of service to our guests.Warm RegardsFabio AbrunhosaGuest Experience Manager

8/10 不錯

NIENFEI

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good location.
Good location, near Brick lane markets, with a variety of restaurants. Good breakfast. Very kind and helpful staff.
於 2023 年 2 月住了 6 晚
Fabio Abrunhosa 於 2023年5月24日的回應
Dear NienfeiThank you for your feedback. Guest feedback is paramount as this is what we use to measure ourselves to deliver only the best of service to our guests.Warm RegardsFabio AbrunhosaGuest Experience Manager

8/10 不錯

MAN CHI

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Comfort
Location is good, nearby the the tube. Room was clean and the service was good as well. I will stay again for my next trip.
於 2023 年 2 月住了 3 晚
Fabio Abrunhosa 於 2023年5月24日的回應
Dear Man Chi Thank you for sharing your feedback. I am delighted that you enjoyed your stay at Hyatt Place London City East, and I was very pleased to see that you rated your overall experience so positively.I can speak on behalf of the team when saying we hope to be able to welcome you back in the near future. Please do let me know in case I can be of any further assistance.Warm Regards,Fabio AbrunhosaGuest Experience ManagerHyatt Place London City East

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 7 晚
Adil Alomrani/Guest Service Manager 於 2023年1月13日的回應
Dear Sir/Madame, Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely thank you meeting your expectations. I have shared your feedback with the relevant team, so we can do our best to ensure we meet your expectation Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

8/10 不錯

Kuo khiong

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Clean and comfortable hotel, location is not bad as nearby Aldgate East station for 3-4 mins walk within zone 1. Don’t need to take breakfast at hotel as there are several cafe and restaurant nearby providing very nice breakfast and coffee. Tesco express and Starbucks just located downstairs, and the express opens until 2am! Walking distance to brick lane market (don’t miss out the Sunday market) and old spitalfields market. Room size is relatively big when u compare the one in London city centre. Price is bit high.
於 2022 年 9 月住了 5 晚
Adil Alomrani/Guest Service Manager 於 2023年1月13日的回應
Dear Kuo Khiong, On behalf of the entire hotel team, I want to thank you for sharing about recent stay and your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 優異

Angela

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 4 晚

10/10 優異

Thierry

讚好:整潔度、職員與服務和住宿狀況
Chambre spacieuse, confortable, petit déjeuner copieux et complet, personnels à l'écoute, transports bus et métro à proximité
於 2024 年 5 月住了 5 晚

6/10 一般

Fabienne

家人同遊
讚好:設施服務
The reception was lousy. No welcome, just people working there and me bothering them. It definitely appeared that way. Everything was smaller than I saw on the picture and it was all just simple looking.
於 2024 年 5 月住了 2 晚

10/10 優異

Lucy

讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely spacious room. Very clean. Good facilities in the room. Large shower with nice toiletries provided.
於 2024 年 5 月住了 1 晚

10/10 優異

Ashley

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved how close it was to bus stops and the tubr tetminal and resturants. The front desk staff was super helpful when our flight got delayed and we needed to stay another night
於 2023 年 12 月住了 11 晚

10/10 優異

xiaobing

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Well exceed my expectation
於 2024 年 4 月住了 1 晚

10/10 優異

Mark

讚好:整潔度、職員與服務、設施服務和住宿狀況
First time in London and we were questioning the location of this hotel at the start, but it’s so close to an Underground Station and was within walking distance of Brick Lane and Spitalfields Market. There were lots of dining options within 1 mile, as well. We loved it and the staff was top notch.
於 2024 年 4 月住了 6 晚

8/10 不錯

Bernd (Bochum)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Das Hotel ist soweit sauber ordentlich. Personal ist top. Das einzige Manko, wie ich es empfinde, ist das dort absolut kein deutsches Wort gesprochen wird. Für andere Gäste möchte ich noch einen Tipp abgeben, bitte nehmt nicht das Zimmer 826. Es liegt direkt unter der Bar an Schlaf ist kaum zu denken.. Habe es aber problemlos am nächsten Tag gegen ein anderes wechseln können. Ab da süße Träume.
於 2024 年 4 月住了 3 晚

10/10 優異

Katja

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 5 晚

10/10 優異

Jeff

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
편리하고 깨끗함
於 2024 年 4 月住了 1 晚

8/10 不錯

Simon

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfektes Hotel für ein Wochenende
於 2024 年 4 月住了 3 晚

10/10 優異

Alan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 2 晚

8/10 不錯

Gordon

讚好:整潔度、職員與服務和住宿狀況
Good location for the east side of London, including Tower of London, Tower Bridge, the City, Spitalfields Market and Brick Lane. The roof top bar was gorgeous, the rooms clean and very quiet. The cooked breakfast was a bit bland, but there was plenty of choice for alternatives.
於 2024 年 4 月住了 2 晚

6/10 一般

Darren

家人同遊
讚好:職員與服務
不滿:設施服務
Very Average hotel . Rooms are poorly decorated and don’t appear fresh and clean . Shower gel bottle was empty and their was a hair in the shower . Restaurant is too small for the number of guests. Location is handy for the tube . On reflection a premier inn Would have been a better choice
於 2024 年 4 月住了 1 晚

10/10 優異

Markus

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nettes Personal, Größe der Zimmer, gute Anbindung an die U-Bahn
於 2024 年 4 月住了 3 晚

10/10 優異

Danny

讚好:整潔度、職員與服務、設施服務和住宿狀況
Modern and safe. Well staffed. Urban area but it’s walkable and close to the hospital and some good restaurants. Mostly a middle eastern population but very wonderful people. Taxi service is a little bit pricey to get to most attractions of London. 8.5/10
於 2024 年 3 月住了 7 晚

10/10 優異

Carole

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved the room. We had a sofa at the end of the bed, in front of a large TV. Comfortable bed .the roof terrace bar is amazing, will definitely be coming back
於 2024 年 3 月住了 1 晚

8/10 不錯

Soyeon

商務旅客
讚好:整潔度、職員與服務和住宿狀況
I felt quite unsafe to see that the main gate of the hotel closes at midnight. I had to ring the bell to open it. Didn't experience anything dangerous but the area is not the safest.
於 2024 年 3 月住了 5 晚

10/10 優異

Maik Christian Hartwig Jonny

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Es war super. Die Zimmer waren sauber, das Frühstück war sehr lecker und alle waren immer nett, freundlich und hilfsbereit. Gerne wieder.
於 2024 年 3 月住了 2 晚

8/10 不錯

Mr I

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

6/10 一般

Steve

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Eileen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is on a busy street in a busy area, but you would never know that sitting inside our room. We had a great stay.
於 2024 年 2 月住了 5 晚

10/10 優異

Rolf (Smøla)

讚好:整潔度、職員與服務和住宿狀況
Flott hotell, anbefales! Nærme undergrunn
於 2024 年 2 月住了 3 晚
Yoyo Cheung Guest Service Manager Hyatt Place Lond 於 2024年3月3日的回應
Dear Rolf,I wanted to take a moment to express my sincere gratitude for your wonderful feedback regarding your recent stay with us. Your kind words truly made our day!It's always incredibly rewarding for us to hear that our guests have had a positive experience, and I'm thrilled to know that you enjoyed your time with us. Providing exceptional service and creating memorable experiences for our guests are our top priorities.I'll be sure to share your compliments with the entire team, as it's thanks to their hard work and dedication that we're able to consistently deliver outstanding service.Once again, thank you for choosing to stay with us and for taking the time to share your feedback. We truly appreciate it, and we can't wait to welcome you back for another fantastic stay in the future!Warm regards,

8/10 不錯

Thorsten

讚好:整潔度、職員與服務和住宿狀況
Zimmer recht klein. PLV daher nicht wirklich gut
於 2024 年 2 月住了 4 晚

8/10 不錯

Annemarie

讚好:整潔度、職員與服務和住宿狀況
Nvt
於 2024 年 2 月住了 3 晚

10/10 優異

Edward (London)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel with amazing rooftop bar a short walk from the City.
於 2024 年 2 月住了 1 晚

10/10 優異

Victor

於 2024 年 1 月住了 2 晚

10/10 優異

Cherise

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel staff went above and beyond with making our stay for our engagement celebrations super enjoyable
於 2024 年 2 月住了 1 晚
Yoyo Cheung Guest Service Manager Hyatt Place Lond 於 2024年2月25日的回應
Dear Cherise,Thank you so much for your kind words!We're thrilled to hear that our team went above and beyond to ensure that your engagement celebrations were nothing short of perfect. Making your stay enjoyable and memorable is always our top priority, and we're delighted to have been a part of such a special occasion.Should you plan to celebrate any future milestones or simply return for another visit, please don't hesitate to let us know how we can make your experience even more memorable.Congratulations once again on your engagement, and we hope to welcome you back to our hotel in the near future!Warm regards,

10/10 優異

Farrell

於 2024 年 2 月住了 4 晚
Yoyo Cheung Guest Service Manager Hyatt Place Lond 於 2024年2月18日的回應
Dear Mr.Farrell I wanted to express my sincere appreciation for your positive feedback. Your satisfaction is incredibly rewarding, and I'm thrilled to learn that you enjoyed your experience with us.Your good rating holds immense value as we continuously strive to enhance our services.Thank you once again for taking the time to share your thoughts. We eagerly anticipate the pleasure of welcoming you back for another outstanding stay!Warm regards,

10/10 優異

Claire

家人同遊
讚好:整潔度、設施服務和住宿狀況
Well situated hotel. Friendly and helpful staff. Very clean and comfortable room.
於 2024 年 2 月住了 2 晚
Yoyo Cheung Guest Service Manager Hyatt Place Lond 於 2024年2月18日的回應
Dear Claire,I wanted to express my sincere appreciation for your generous words and positive feedback. Your satisfaction is incredibly rewarding, and I'm thrilled to learn that you enjoyed your experience with us.Your feedback holds immense value as we continuously strive to enhance our services. I've conveyed your comments to the team, and they share in the excitement of your satisfaction.Thank you once again for taking the time to share your thoughts. We eagerly anticipate the pleasure of welcoming you back for another outstanding stay!Warm regards,Yoyo Cheung

10/10 優異

Margit

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚

8/10 不錯

Victoria

於 2024 年 2 月住了 1 晚

10/10 優異

Eda

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sauber und
於 2024 年 1 月住了 5 晚
Fabio Abrunhosa 於 2024年2月6日的回應
Dear EdaThank you for your feedback and for choosing to stay with us at Hyatt Place London City East.We appreciate your rating and your decision to share your experience with us. Your input helps us understand how we can better serve our guests.If there are any specific areas where you believe we can improve and earn that extra star for a perfect rating next time, please do not hesitate to let us know. We are committed to providing the best possible experience for our guests and your feedback is invaluable in helping us achieve that goal.We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Fabio AbrunhosaGuest Experience Manager

10/10 優異

TAEUN

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 6 晚
Fabio Abrunhosa 於 2024年2月2日的回應
Dear TAEUNThank you very much for your perfect rating! We are thrilled to learn that your experience at Hyatt Place London City East was exceptional and met all your expectations.If there is anything specific that made your stay memorable or if you have any additional feedback you'd like to share, please don't hesitate to let us know. We're here to ensure that every aspect of your stay with us is nothing short of outstanding.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Fabio AbrunhosaGuest Experience Manager

10/10 優異

Tatjana

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Fabio Abrunhosa 於 2024年2月2日的回應
Dear TatjanaThank you very much for your perfect rating! We are thrilled to learn that your experience at Hyatt Place London City East was exceptional and met all your expectations.If there is anything specific that made your stay memorable or if you have any additional feedback you'd like to share, please don't hesitate to let us know. We're here to ensure that every aspect of your stay with us is nothing short of outstanding.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Fabio AbrunhosaGuest Experience Manager

10/10 優異

Michael

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Fabio Abrunhosa 於 2024年2月6日的回應
Dear MichaelThank you so much for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay at Hyatt Place London City East.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. If there's anything specific that made your stay memorable or if there are any areas where we can improve further, please feel free to let us know.We appreciate your support and hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,Fabio AbrunhosaGuest Experience Manager

10/10 優異

Dan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Fabio Abrunhosa 於 2024年2月6日的回應
Dear DanThank you so much for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay at Hyatt Place London City East.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. If there's anything specific that made your stay memorable or if there are any areas where we can improve further, please feel free to let us know.We appreciate your support and hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,Fabio AbrunhosaGuest Experience Manager

10/10 優異

Erik K.

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
9
Lidt hårde senge, fint værelse og rigtig godt morgenmad.
於 2024 年 1 月住了 1 晚
Yoyo Cheung Guest Service Manager Hyatt Place Lond 於 2024年1月21日的回應
Dear Erik,Thank you very much for taking the time to rate your recent stay. We're delighted to see that you gave us an 8 out of 10! Your positive feedback is truly appreciated, and we're thrilled to know that your experience with us was enjoyable.If there are specific aspects of your stay that stood out or areas where you feel we excelled, we'd love to hear more about it. Your insights are invaluable as we continuously strive to provide excellent service to our guests. We look forward to the opportunity of welcoming you back for another memorable stay in the future.Safe travels and warm regards,

6/10 一般

Roshan

於 2023 年 12 月住了 2 晚
Fabio Abrunhosa 於 2024年1月20日的回應
Dear RoshanThank you for providing your rating of 6 out of 10. We appreciate your feedback, and it would be valuable for us to understand more about your experience. If there are specific areas where we excelled or aspects where we could improve, your insights would be helpful.Our aim is to continuously enhance the guest experience, and your feedback plays a crucial role in achieving that. If there are details you would like to share or if there's anything we can do to make your future visits more enjoyable, please feel free to let us know.Thank you for choosing Hyatt Place London City East, and we hope to have the opportunity to welcome you back for an even better stay in the future.Best regards,Fabio AbrunhosaGuest Experience ManagerHyatt Place London City East

10/10 優異

EDANNY DE LAS MERCEDES

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
El hotel nos gustó mucho. Muy bu na limpieza y excelente servicio.
於 2023 年 12 月住了 3 晚
Fabio Abrunhosa 於 2024年1月17日的回應
Dear Edanny De Las Mercedes,Thank you for your kind words and positive feedback! We're delighted to hear that you liked the hotel a lot and that you found our cleaning services to be very good with excellent service.Providing a clean and comfortable environment along with exceptional service is our top priority, and we're thrilled to know that we met your expectations. If there are specific aspects of your stay that stood out or if there's anything we can do to make your future visits even more enjoyable, please feel free to share your preferences with us.Thank you for choosing Hyatt Place London City East, and we look forward to welcoming you back for another fantastic stay in the future.Best regards,Fabio AbrunhosaGuest Experience ManagerHyatt Place London City East

10/10 優異

Sally

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
We loved this hotel. Such a convenient location near several tube stations and bus routes. The hotel was stylish, modern, clean and comfortable. The staff were friendly and helpful, very welcoming. We would definitely stay here again.
於 2024 年 1 月住了 3 晚
Fabio Abrunhosa 於 2024年1月17日的回應
Dear Sally,Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your stay at Hyatt Place London City East and that you found our location convenient with easy access to tube stations and bus routes.It's delightful to know that you enjoyed the stylish, modern, clean, and comfortable aspects of our hotel. Your kind words about our friendly and helpful staff are truly appreciated, and we are delighted that they made you feel welcome.We can't wait to welcome you back for another fantastic stay in the future. If there's anything specific you enjoyed or if there are preferences you'd like us to be aware of for your next visit, please feel free to share them with us.Thank you for choosing Hyatt Place London City East, and we look forward to the pleasure of hosting you again.Best regards,Fabio AbrunhosaGuest Experience ManagerHyatt Place London City East

10/10 優異

Eric

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Modernes, sauberes und ordentliches Hotel. Umfangreiches Frühstück für einen kleinen Aufpreis. Abends war immer ein Sicherheitsdienst anwesend, ich denke um das Hotel ist nicht die beste Gegend. Man fühlt sich im Hotel trotzdem sehr sicher. Direkte uBahn Anbindung .
於 2024 年 1 月住了 3 晚
Fabio Abrunhosa 於 2024年1月17日的回應
Dear Eric,Thank you for sharing your positive feedback about your recent stay at Hyatt Place London City East. We're delighted to hear that you found our hotel to be modern, clean, and tidy, and that you appreciated the extensive breakfast options available for a small additional charge.Ensuring the safety and well-being of our guests is a top priority, and we're glad to hear that you felt very safe in the hotel, especially with the presence of security in the evenings. We understand the importance of providing a secure environment for our guests.It's also great to know that the direct subway connection added to the convenience of your stay. If there are any specific aspects of your stay that you enjoyed or if there's anything we can do to make your future visits even more enjoyable, please feel free to share your preferences with us.Thank you for choosing Hyatt Place London City East, and we look forward to welcoming you back for another wonderful stay in the future.Best regards,Fabio AbrunhosaGuest Experience ManagerHyatt Place London City East

10/10 優異

Agam

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Fabio Abrunhosa 於 2024年2月6日的回應
Dear AgamThank you very much for your excellent rating! We are thrilled to hear that you had a wonderful experience during your stay at Hyatt Place London City East.Your satisfaction is our utmost priority, and we are delighted that we were able to meet and exceed your expectations. If there are any specific aspects of your stay that you particularly enjoyed or if there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.We truly appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Fabio AbrunhosaGuest Experience Manager

8/10 不錯

Marinda

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good clean comfortable accommodation and great breakfast. Shame reception was not at ground level.
於 2024 年 1 月住了 2 晚
Fabio Abrunhosa 於 2024年1月17日的回應
Dear Marinda,Thank you for taking the time to share your feedback about your recent stay at Hyatt Place London City East. We're pleased to hear that you found our accommodation to be good, clean, and comfortable. It's also fantastic to know that you enjoyed our great breakfast offerings.We understand your note about the reception not being at ground level, and we appreciate your input. We'll certainly take this into consideration as we continually look for ways to enhance the overall guest experience.If there are any other specific aspects of your stay that you enjoyed or if there's anything we can do to make your future visits even more pleasant, please feel free to share your preferences with us.Thank you for choosing Hyatt Place London City East, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards,Fabio AbrunhosaGuest Experience ManagerHyatt Place London City East

10/10 優異

Tracey

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We were shocked to find our room ready several hours before check in time. That just set the tone for an overall wonderful stay. The facility is well kept and dining both in the hotel and in the surrounding neighborhood was fabulous. The staff was responsive and kind. Thank you.
於 2024 年 1 月住了 3 晚
Fabio Abrunhosa 於 2024年1月17日的回應
Dear Tracey,Thank you for sharing your delightful experience with us! We're thrilled to hear that your stay at Hyatt Place London City East exceeded your expectations, starting with the pleasant surprise of having your room ready several hours before the check-in time.It's wonderful to know that you found the facility well-kept and enjoyed the fabulous dining options both within the hotel and in the surrounding neighborhood. We're also delighted that our staff was responsive and kind throughout your stay.Your kind words mean a lot to us, and we appreciate your positive feedback. If there are any specific aspects of your stay that stood out or if there's anything we can do to make your future visits even more enjoyable, please feel free to share your preferences with us.Thank you for choosing Hyatt Place London City East, and we look forward to the pleasure of welcoming you back for another wonderful stay in the future.Best regards,Fabio AbrunhosaGuest Experience ManagerHyatt Place London City East