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西倫敦海斯凱悅嘉軒酒店的評價

3 out of 5
西倫敦海斯凱悅嘉軒酒店
Uxbridge Rd, Hayes UB4 0JN, 27, Hayes, ENG

評價

8.2

很好

10 分評分，優異；1000 則評價中有 427 則" "
8 分評分，不錯；1000 則評價中有 341 則" "
6 分評分，一般；1000 則評價中有 107 則" "
4 分評分，欠佳；1000 則評價中有 71 則" "
2 分評分，很差；1000 則評價中有 54 則" "

8.6/10 

整潔度

8.2/10 

職員與服務

7.8/10 

設施服務

8.4/10 

住宿狀況

7.4/10 

環保程度

評價

6/10 一般

Tsz Ling Kally

讚好：客房舒適度
房間空間夠大，但䣓音一般， 隔離房拉窗簾一定聽到，毛巾有點舊，整體可以
於 2021 年 3 月住了 11 晚
Georges Moura - General Manager 於 2021年3月16日的回應
Dear Mr Kally, Thank you very much for having chosen our hotel for your last stay in the area West London. We regret your stay was not perfect, but please believe we will be addressing your concerns. We will keep on doing out utmost to make it feel your home and ensuring you have a great room. Thank you Warm Regards

8/10 不錯

Bob

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Impressed with the prompt action by the staff.
Next door talks loudly at the midnight and disturbing. I reported my concern to the front desk and they are sending someone to check immediately and problem is resolved.
於 2020 年 7 月住了 1 晚
Nik Momtaheni 於 2020年7月6日的回應
Dear Guest, Thank you for your great feedback and apologies for the disturbance. Happy to hear you were happy with the outcome. Hope you Had a safe stay. Kind regards Nik

8/10 不錯

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 10 晚
Antonello 於 2018年7月1日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

LUI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Near airport hotel
Worth for money,new ,simple and modern style hotel.
於 2017 年 12 月住了 2 晚
Antonello 於 2018年1月27日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

SIUKAI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很近機場，很舒適，值得住。
於 2017 年 9 月住了 1 晚
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good and nice hotel. It is quite close to airport if you got a car.
於 2017 年 7 月住了 1 晚
Dominik 於 2017年8月18日的回應
Dear Guest Thank you for your review of Hyatt Place Heathrow Hayes. I am delighted to learn how much you have thoroughly enjoyed your stay with us. Thank you for staying and we look forward to welcoming you back to our hotel! Best regards Dominik

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2017 年 7 月住了 2 晚
Thanks for staying with us. We appreciate your feedback!

6/10 一般

CHUI SHEUNG

讚好：整潔度和客房舒適度
Dear Guest, Thank you for your score of Hyatt Place Heathrow Hayes and we sorry for the inconvenience caused! Best regards

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good Hotel
This hotel is located in west London. There is Bus stop 207 in front of the hotel. This bus comes very frequently. You can take the east-bound bus and get off the bus at the bus stop Christchurch and to take the underground of Central Line at Ealing Broadway station to the central London. It is very convenient. There is a supermarket named Lidl 15 minutes away from the Hotel by foot. Behind the front desk of the hotel, you can buy water, snacks ans so on. The staffs of the hotel are very kind and friendly. There are free WIFI in the guestroom. Free continental breakfast is offered, but you can choose to eat more after additional payment.
Caesar 於 2016年11月30日的回應
Dear Guest, Thank you for the lovely review, we really appreciate it. My very best regards, Caesar

10/10 優異

Afzal

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 3 晚

4/10 欠佳

Susan (Hillsbororugh)

家人同遊
不滿：整潔度、設施服務和住宿狀況
The property is 25-30 minutes away from the airport. The area is not good at all. The property is very run down. The pictures must be from many years ago. The towels are poor quality. Stains on the room carpet. Cab to the airport costs 25 pounds and you have to order in advance. Breakfast is cafeteria style. The entrance of the hotel is very confusing. The front dest is on the second floor and they have to buzz you in! This is more like Motel 6! more like 1 or 2 star hotel.
於 2022 年 9 月住了 1 晚

4/10 欠佳

Nav

於 2022 年 9 月住了 1 晚

10/10 優異

Alexander

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to the airport , good rooms
於 2022 年 9 月住了 1 晚

10/10 優異

Mike

商務旅客
讚好：職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度和職員與服務
不滿：客房舒適度
於 2022 年 7 月住了 12 晚

10/10 優異

Greg

於 2022 年 9 月住了 1 晚

6/10 一般

Kuldip

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 8 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 11 晚

4/10 欠佳

William

讚好：住宿狀況
不滿：整潔度和職員與服務
The room was nice and the people at the desk were nice. That’s where the hood things end. First night the duvet had a few blood droplets staining it. The next night I spilled juice on the duvet. When I got back to the hotel the night after they hadn’t cleaned the room. They remade the bed with the same dirty sheets and duvet. Orange stain on it super obvious. And they didn’t give me fresh towels. They refolded the wet used towels and put them on the rack, including one with juice on it I used to try and dry the bed. After bringing that to the desks attention the cleaning lady was rude to me the rest of the stay. She kept asking if I needed the sheets changed over and over again and kept taking down the keys reschedule sign from the door. Eventually she took it away instead of just putting it back on the other side of the door. She entered while I was gone multiple times after being told I don’t need anything in the room today. The shower drain was clogged when I got to the room. At 9 the first full day we told the desk about it and told them we would be gone all day after 10. They said that after we leave they would fix it. The maintenance guy came up a few minutes later while we were still there and came in even tho the let’s reschedule sign was on the door handle until we left. One of the front desk personnel kept telling me repeatedly I should have booked through Hyatt and questioning why I used Expedia. And lastly they ran out of bags and I couldn’t get my laundry done.
於 2022 年 7 月住了 8 晚

4/10 欠佳

Christopher

家人同遊
不滿：客房舒適度
於 2022 年 7 月住了 2 晚

4/10 欠佳

Ranvir

於 2022 年 7 月住了 1 晚

4/10 欠佳

Diane

於 2022 年 7 月住了 1 晚

6/10 一般

Jens

家人同遊
讚好：職員與服務
Mediocre hotel and facilities. Very friendly and helpful staff
於 2022 年 7 月住了 1 晚

2/10 很差

Arita

家人同遊, 商務旅客
不滿：整潔度、職員與服務和設施服務
Location
於 2022 年 7 月住了 1 晚

4/10 欠佳

KENNISHA

不滿：職員與服務和住宿狀況
Property was Dingy, the Staff was lazy. no toiletries or towels
於 2022 年 7 月住了 1 晚

8/10 不錯

Patricia

家人同遊
讚好：整潔度、職員與服務和設施服務
The room was nice enough, but the location isn’t good
於 2022 年 7 月住了 1 晚

8/10 不錯

Ghadir

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Crashed for the night and left in the morning
於 2022 年 7 月住了 1 晚

4/10 欠佳

ANDRZEJ

讚好：客房舒適度
不滿：整潔度和住宿狀況
Krótki pobyt w Londynie
Hotel wymaga natychmiastowej inspekcji zarządzających marką HYATT i wyciągnięcia wniosków. Czystość wewnątrz i na zewnątrz pozostawia wiele do życzenia. Brak wody w pokoju !!!! To nie jest dobra wizytówka dla marki HYATT
於 2022 年 6 月住了 2 晚

10/10 優異

Mark

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was near the airport, affordable, and quiet. Which was all I needed for this exact time.
於 2022 年 6 月住了 1 晚

10/10 優異

Stephen

於 2022 年 6 月住了 4 晚

10/10 優異

John

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Well located. Efficient, helpful and friendly staff. Good size and well equipped room.
於 2022 年 6 月住了 2 晚

8/10 不錯

Jeremy

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2022 年 6 月住了 1 晚

10/10 優異

Mei

讚好：整潔度、職員與服務、設施服務和住宿狀況
I really enjoyed my stay here and the staff were really friendly! I would definitely be staying here again :)
於 2022 年 6 月住了 7 晚

10/10 優異

Steven

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice would definitely go again
Very nice breakfast included for each day nice self serving layout. Room was clean and tidy and very nice
於 2022 年 6 月住了 4 晚

8/10 不錯

Elizabeth

於 2022 年 5 月住了 6 晚

4/10 欠佳

Shawn

不滿：職員與服務、設施服務和住宿狀況
I have spoke with staff regarding one issue.
於 2022 年 5 月住了 3 晚

8/10 不錯

Edmund

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 5 月住了 1 晚

10/10 優異

Siddhard

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lage und hotel service 5 sterne
Gute Lage in der Nähe vom Inder Viertel , top service, frühstück langweilig aber ist üblich in england. 5 sterne das hotel und die lage
於 2022 年 5 月住了 2 晚

10/10 優異

Uttam

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Netjes, goed beveiligd, klantriendelijke personeel
於 2022 年 5 月住了 3 晚

10/10 優異

Andrew

於 2022 年 5 月住了 1 晚

6/10 一般

Komal

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Trænger til en ordentlig omgang hovedrengøring
Sød og venlig personale. Støvet og meget beskidt hotel værelse. God placering, hvis man skal til South Hall.
於 2022 年 5 月住了 1 晚

10/10 優異

H

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 4 月住了 3 晚

8/10 不錯

Beyant

讚好：整潔度、職員與服務和住宿狀況
Good
於 2022 年 4 月住了 2 晚

8/10 不錯

Robinder

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 3 月住了 2 晚

8/10 不錯

Sylvie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
In Summe hat das Preis-Leistung-Verhaltnis gestimmt.
於 2022 年 3 月住了 3 晚

10/10 優異

Rusty

家人同遊, 親子同遊
讚好：職員與服務
Fantastic hospitality!
於 2022 年 3 月住了 1 晚

6/10 一般

William

多人同遊
於 2022 年 2 月住了 1 晚

8/10 不錯

Thomas

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 2 月住了 1 晚

10/10 優異

Bal

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful
Very pleasant stay...was upgraded too. I would say say, room freshup n coffee top up would be nice...
於 2022 年 2 月住了 2 晚

10/10 優異

Mitesh

於 2022 年 2 月住了 1 晚