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蘭格福酒店的評價

3 out of 5
蘭格福酒店
Frognal, 20, London, ENG

評價

7.6

不錯

10 分評分，優異；448 則評價中有 88 則" "
8 分評分，不錯；448 則評價中有 212 則" "
6 分評分，一般；448 則評價中有 101 則" "
4 分評分，欠佳；448 則評價中有 29 則" "
2 分評分，很差；448 則評價中有 18 則" "

7.6/10 

整潔度

8.2/10 

職員與服務

6.4/10 

設施服務

6.8/10 

住宿狀況

評價

8/10 不錯

TSUN SUM

wifi問題
basement冇wifi，然後冇數據嘅話上唔到網 清潔問題可以做得更加好 但係地方位置好理想 可以搭巴士直接到oxford circus
於 2019 年 6 月住了 2 晚
Shyam 於 2019年6月21日的回應
It's good to hear that you were happy with the stay. Thanks a lot and hope to see you again.

8/10 不錯

Chih-Ming

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
3 minutes walk away from Finchely road station and 1 minute walk to O2 Center . location great to access main attractions via Tube /Bus . Room is clean But no AC .
於 2018 年 8 月住了 2 晚

8/10 不錯

Hui Min (台灣)

讚好：整潔度
溫馨的旅館
淋浴間太小，無法由一個大人幫一個小孩洗澡。水流入下水道流速太慢，不小心會滿出淹水，服務很好且提供換房選項。早餐非常意外的豐盛。

8/10 不錯

Ian Meng (Macau)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
近地鐵站 、環境清幽、 早餐豐富、 富英國特色。

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
舒適的好旅館
房間乾淨且衛生, 服務人員熱情對待客人的好旅館

10/10 優異

Ben

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 1 晚
Denisa 於 2020年5月11日的回應
Thank you for staying with us, we appreciate your feedback!

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wir fühlten uns dort sehr wohl, ist auch praktisch gelegen zu unseren Bekannten
於 2019 年 12 月住了 2 晚
Denisa 於 2020年3月2日的回應
Thank you for staying with us. We highly appreciate your feedback, as it is important to us to keep improving our business

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Denisa 於 2020年3月2日的回應
Thank you for staying with us. We highly appreciate your feedback, as it is important to us to keep improving our business.

6/10 一般

真實旅客

伴侶同遊
讚好：整潔度
Windows in room 401 a bit noisy when wind is blowing.staff however very obliging
於 2020 年 2 月住了 3 晚
Denisa 於 2020年3月2日的回應
Thank you for staying with us. We highly appreciate your feedback, as it is important to us to keep improving our business.

8/10 不錯

Renato (Italia)

家人同遊
讚好：整潔度和職員與服務
Hotel facilmente raggiungibile con i mezzi pubblici (tram e metro) in zona tranquilla. Camere molto silenziose (risveglio con il canto degli uccellini). Struttura abbastanza datata. Colazione migliorabile.
於 2020 年 2 月住了 5 晚
Denisa 於 2020年3月2日的回應
Thank you for staying with us. We highly appreciate your feedback, as it is important to us to keep improving our business

6/10 一般

真實旅客

家人同遊
不滿：客房舒適度
moyen
Quartier agréable - belle façade. 1ere surprise chambre en sous sol avec vue sur poubelle. Jour 3 Fuite d'eau venant de la salle de bain du dessus. changement de chambre très rapide pour se retrouver dans une chambre toujours en sous sol à côté de la chaudière qui se déclenchait toute les minutes. Literie à revoir, matelas en bout de course. Chambre spacieuse. Propreté correcte. Mal insonorisé. Jour sous la porte d'entrée. Plancher qui craque. Petit déjeuné pas très varié.
於 2020 年 2 月住了 5 晚
Denisa 於 2020年3月16日的回應
We highly appreciate your feedback, as it is important to us to keep improving our business!

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 2 晚
Denisa 於 2020年1月23日的回應
Thank you for staying with us. We highly appreciate your feedback, as it is important to us to keep improving our business

10/10 優異

Eduardo (Porto)

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Rooms cozy and warm with very friendly staff. Location is nice with lots of restaurants, stores and transportation nearby.
於 2020 年 1 月住了 4 晚
Denisa 於 2020年1月20日的回應
Thank you for staying with us, we appreciate your feedback!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
All staff was helpful, cheerful and always available.
於 2019 年 12 月住了 4 晚
Denisa 於 2020年1月8日的回應
Thank you for staying with us, we appreciate your feedback!

8/10 不錯

RAFFAELLA

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Week end in london
Ottima posizione in quartiere residenziale tranquillo vicino alla fermata della metro e degli autobus x aereoporti di luton e stansted ottimo rapporto qualita prezzo buona colazione buona puluzia e gentilezza del personale
於 2019 年 12 月住了 3 晚
Denisa 於 2020年1月8日的回應
Thank you for staying with us, we appreciate your feedback!

10/10 優異

Priscilla

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent stay, location was super convenient and room was excellent. Special thanks to the staff who was amazingly helpful, friendly and kind!
於 2019 年 12 月住了 4 晚
Denisa 於 2020年1月8日的回應
Thank you for staying with us, we appreciate your feedback!

4/10 欠佳

真實旅客

不滿：住宿狀況
No hot water in the morning, otherwise fair!.......
於 2019 年 12 月住了 1 晚
Mohamed 於 2019年12月15日的回應
Thank you for staying with us. We apologise and highly appreciate your feedback, Unfortunately the issue began on your morning of check out, we have gotten a plumber in who has resolved the issue.

10/10 優異

Charles (Atlanta)

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Exceptional staff. The person who checked us in solved a big problem for us. He is very much appreciated.
於 2019 年 11 月住了 1 晚
Denisa 於 2019年12月4日的回應
Thank you for staying with us! We appreciate your feedback!

6/10 一般

真實旅客

家人同遊
不滿：住宿狀況
A base only.
Nice staff but tired room with windows that don't close or open properly. Very draughty at that end of the room. Access to one side of double bed only (Room 505) Noisy lift when arriving on level 3, but we were warned by staff. Continental (?) breakfast only available.
於 2019 年 11 月住了 2 晚
Denisa 於 2019年11月25日的回應
Thank you for staying with us. We highly appreciate your feedback, as it is important to us to keep improving our business

10/10 優異

Humberto

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 6 晚
Mohamed 於 2019年10月24日的回應
Thank you for staying with us, we appreciate your feedback!

8/10 不錯

Antonella

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 5 晚
Denisa 於 2019年10月21日的回應
We highly appreciate your feedback, as it important to us to keep improving our business.

8/10 不錯

Chatrin

讚好：整潔度、職員與服務和客房舒適度
於 2019 年 10 月住了 3 晚
Denisa 於 2019年10月18日的回應
Than you for staying with us! We appreciate your feedback!

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
於 2019 年 10 月住了 3 晚
Denisa 於 2019年10月16日的回應
We highly appreciate your feedback, as it important to us to keep improving our business.

6/10 一般

真實旅客

讚好：整潔度和職員與服務
Ci vengo tutti gli anni perché mi piace la zona, per abitudine, non perché ci trovo qualcosa di speciale..
於 2019 年 10 月住了 2 晚
Denisa 於 2019年10月14日的回應
Than you for staying with us! We appreciate your feedback!

6/10 一般

Nikolaj

家人同遊
Due to a visit in that area, the location was perfecr. Also close to Underground/buses, and easy connection to Stanstead. “Breakfasr” was disapointing.
於 2019 年 10 月住了 2 晚
Denisa 於 2019年10月10日的回應
We highly appreciate your feedback, as it important to us to keep improving our business.

6/10 一般

真實旅客

伴侶同遊
讚好：整潔度和職員與服務
Don’t really know where the 4 stars have come from. Wall paper needs cleaning and room needs re-decorating. Shower leaked all over the floor. Amazing front of house very friendly. But as stated- I don’t think this place is four stars at all. 2 maximum.
於 2019 年 9 月住了 1 晚
Denisa 於 2019年10月10日的回應
We highly appreciate your feedback, as it is important to us to keep improving our business.

8/10 不錯

Bruce

讚好：整潔度、職員與服務和客房舒適度
於 2019 年 9 月住了 2 晚
Denisa 於 2019年10月10日的回應
Thank you for staying with us. We appreciate your feedback!

8/10 不錯

Jutta

讚好：職員與服務
於 2019 年 9 月住了 8 晚

8/10 不錯

Steffen G.

讚好：整潔度、職員與服務和客房舒適度
於 2019 年 9 月住了 3 晚
Denisa 於 2019年10月10日的回應
Thank you for staying with us. We appreciate your feedback!

4/10 欠佳

Prem

商務旅客
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Great location, good staff but tired hotel
Great location close to transport links and eating facilities, front of house staff very accommodating and pleasant. The Hotel is currently having some redecorating carried out in some of the rooms. The room I had was in a poor state of repair and quality (bearing in mind this is supposed to be 4 stars). The carpets were worn and stained, damaged door frames, and the bathroom tiles and walls were stained.
於 2019 年 9 月住了 2 晚
Denisa 於 2019年10月10日的回應
Thank you for choosing to stay with us and for taking the time to write a review. As you fairly noticed, there are currently some major maintenance/redecorating works which will be be carried out in most of the rooms. As of August 2019, there is a new ownership in place and there will be ongoing improvements to the premises. We appreciate your patience and understanding at this time and we hope to welcome you in the future and meet your expectations.

10/10 優異

Karen (Sunnyvale, CA, USA)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked that it was in the Hampstead area of London, an area I am particularly fond of. It is also more European-touristy rather than American-touristy, offering a different experience. I love the traditional look of the building, the rooms, and the decor. The breakfast was also quite tasty, and the hotel is located reasonably close to tube stations and other transportation. I would definite return on a future trip to London. Only small complaint is that the computer available for guests never did work properly while we were there.
於 2018 年 7 月住了 5 晚
Denisa 於 2019年10月14日的回應
Thank you for choosing to stay with us and for taking the time to write a review. We are glad to hear that you enjoyed your stay with us and we look forward to welcoming you back in the future!

6/10 一般

Christine

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
於 2019 年 8 月住了 2 晚
Denisa 於 2019年10月10日的回應
Thank you for staying with us. We appreciate your feedback.

4/10 欠佳

Yoav

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Not worth it
I didn't enjoy the brief stay in the hotel. Overall this is an old hotel that isn't being maintain properly. - Old carpets which aren't being clean as the entire hotel have a bad oder. - Bathroom is small and inconvenient, celling covered with mold. - Old mattress super uncomfortable
於 2019 年 7 月住了 1 晚
Denisa 於 2019年10月10日的回應
We are sorry to hear that our accommodation did not meet your expectations. Please be advised that there is a new ownership of the hotel and all these issues will be addressed in due course, hoping to bring improvements to both the appearance and the operations of the hotel.

10/10 優異

真實旅客

讚好：職員與服務和客房舒適度
Ældre charmerende hotel i rolige omgivelser
Ældre og meget hyggeligt hotel i rolige omgivelser. Ingen larm om natten fra gaden eller andre værelser. Venligt og imødekommende personale. Fin morgenmad med frugt, yoghurt, frisk juice og forskelligt brød med ost, pålæg og hårdkogte æg.
於 2019 年 8 月住了 4 晚

4/10 欠佳

真實旅客

伴侶同遊
讚好：整潔度
不滿：設施服務
The basement room was clean, well decorated and a good size for London. We were disappointed because there was no kettle, no tea bags, milk and toilet rolls at various points in our three night stay. Surely that's not too much to expect?!
於 2019 年 7 月住了 3 晚

2/10 很差

Christopher

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 2 晚

4/10 欠佳

真實旅客

不滿：整潔度、設施服務和住宿狀況
I liked location from other travelers I was with. What I didn’t like was no air conditioning the rooms where not nice had to change rooms.
於 2019 年 7 月住了 4 晚

10/10 優異

Michelle

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Mohammed was amazing, terrific source of information... very welcoming
於 2019 年 7 月住了 2 晚

8/10 不錯

真實旅客

商務旅客, 多人同遊
讚好：職員與服務、設施服務和住宿狀況
The staff was outstanding, and we loved the breakfast. Our beds were comfortable, but there was mold in the bathroom. There isn’t adequate ventilation for the bathroom, so the steam after taking a shower lingers and there is mold all over the ceiling and upper portion of the walls in that room. Also, the website says in two places that they have an airport shuttle, but they do not. When we called to arrange to be picked up at the airport, we were told we would have to get a taxi because the hotel doesn’t have a shuttle at all. The listing is inaccurate regarding this, and we were left to our own devices to manage our own transportation. We enjoyed our stay, but the mold in the bathroom and inaccuracies in the listing need immediate attention from management. The mold situation is serious and could cause a severe reaction to another guest. The lack of a shuttle despite the website claiming there is one is false advertising, and while we were able to work around it, it caused us considerable unnecessary stress and frustration.
於 2019 年 7 月住了 7 晚

8/10 不錯

真實旅客

讚好：職員與服務和客房舒適度
Could use a cleaning
The front desk personnel were amazing and very friendly. Location was close to Finchley Station and some restaurants. Bed was very comfortable. Room was not vacuumed and counters were dusty. I had to wipe down remote with alcohol swabs. Bathroom was dirty and I had to clean toilet myself. Luckily housekeeping left cleaning supplies in bathroom. Overall decent value for price but far from London if not familiar with London Underground.
於 2019 年 7 月住了 4 晚

6/10 一般

真實旅客

於 2019 年 7 月住了 3 晚

6/10 一般

真實旅客

家人同遊
讚好：職員與服務和設施服務
不滿：整潔度
Das Personal war nett,das Frühstück ging,die Sauberkeit ließ zu wünschen übrig
於 2019 年 6 月住了 5 晚

2/10 很差

真實旅客

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
C
於 2019 年 6 月住了 6 晚

2/10 很差

Paul

不滿：整潔度和住宿狀況
Rank dirty hotel
Power went out in my room! They were unable to move me so was in the dark the whole night and morning.
於 2019 年 6 月住了 1 晚
Sham 於 2019年6月21日的回應
We are very sorry to hear that. Unfortunately we didnt have any room available to offer you that day. Otherwise we should have definitely done so to make you happy.

2/10 很差

Paul

不滿：整潔度、住宿狀況和客房舒適度
於 2019 年 6 月住了 1 晚

8/10 不錯

Mikael

讚好：整潔度、職員與服務和客房舒適度
Jorå
Helt ok. Något slitet
於 2019 年 5 月住了 1 晚
Shay 於 2019年6月21日的回應
It is nice to hear that you were happy with your stay with us. Hope to see you again. Thanks

8/10 不錯

Charan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 5 月住了 2 晚
Shyam 於 2019年6月21日的回應
It seems that you were happy with your stay with us. Thanks and hope to see you again.

10/10 優異

Jiwhan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
조용한휴식
깨끗한 동네여서.. 특히 조용한.. 조식도 편햇고 좋았습니다
於 2019 年 5 月住了 3 晚
Shyam 於 2019年6月21日的回應
Thanks a lot for your stay and positive comments. Many thanks and hope to see you again.

6/10 一般

真實旅客

家人同遊
不滿：整潔度和住宿狀況
Het hotel is een mooi oud gebouw, met grote kamers met hogeplafond. Alleen is het alles oud en stuk. Het ontbijt vond ik erg goed en de buurt is rustig het hotel ook je hoort niet de andere gasten.
於 2019 年 4 月住了 4 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good location. Very beautiful place. Very friendly staff.
於 2019 年 4 月住了 5 晚
Shyam 於 2019年6月21日的回應
Thanks for your stay and positive comments. Hope to see you again.