高級寢具、房內夾萬、書桌、遮光窗簾/窗簾
查看供應

倫敦市萊昂納多皇家酒店 (倫敦塔)的評價

4 out of 5
倫敦市萊昂納多皇家酒店 (倫敦塔)
8-14 Cooper's Row, London, England

評價

8.4

很好

10 分評分，優異；1523 則評價中有 782 則" "
8 分評分，不錯；1523 則評價中有 407 則" "
6 分評分，一般；1523 則評價中有 174 則" "
4 分評分，欠佳；1523 則評價中有 99 則" "
2 分評分，很差；1523 則評價中有 61 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.6/10 

設施服務

8.2/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

Wai Shun

於 2024 年 1 月住了 2 晚
Rebeca 於 2024年2月1日的回應
Dear Wai Shun,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

8/10 不錯

Wai Shun

於 2024 年 1 月住了 3 晚
Rebeca 於 2024年1月24日的回應
Dear Wai Shun,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

8/10 不錯

FUNG PING

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 1 晚
Terry 於 2022年8月6日的回應
Dear FUNG PING, Thank you for your review and for booking with us. We hope to welcoming you back soon! Kind regards, Terry Kalogerakis Front Office Manager

8/10 不錯

Ho

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2022 年 1 月住了 1 晚
Terry 於 2022年1月21日的回應
Dear Ho, Thank you so much for your amazing review! Naturally we are happy that you enjoyed your stay with us and we are looking forward to welcoming you back for another memorable experience. Kind regards, Terry

10/10 優異

Marco

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Struttura a 2 minuti dalla metro, hotel pulito e spazioso.
於 2024 年 4 月住了 3 晚
Esther 於 2024年5月1日的回應
Dear MarcoThank you for taking the time to rate your recent stay with usWe are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi

8/10 不錯

Barbara

讚好：職員與服務和設施服務
Bathrooms a bit dated along with rooms
於 2024 年 4 月住了 2 晚
Rebeca 於 2024年4月29日的回應
Dear Barbara,Thank you for sharing your review and for staying with us.We are so sorry to know that we did not meet your expectations. We hope to have the chance to welcoming you back for a much better experience next time.Best regards,Rebeca

10/10 優異

Robin

讚好：整潔度
於 2024 年 4 月住了 4 晚
Fenia 於 2024年4月28日的回應
Dear Robin,Thank you for taking the time to rate your recent stay with usWe are glad to know you truly enjoyed your stay on all fronts and we look forward to welcoming you back soon!Kind Regards, Fenia

10/10 優異

James

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice location. Close to train.
於 2024 年 4 月住了 7 晚
Esther 於 2024年4月26日的回應
Dear Jmaes Thank you for taking the time to rate your recent stay with usWe are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi

10/10 優異

Micah

伴侶同遊
讚好：設施服務和住宿狀況
Having planned to use the Underground, closeness to Tower Hill station was super-convenient.
於 2024 年 4 月住了 5 晚
Esther 於 2024年4月26日的回應
Dear Micah Thank you for taking the time to rate your recent stay with usWe are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi

10/10 優異

Weixia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The location is great. The pool and facilities are terrific. I would definitely come back.
於 2024 年 4 月住了 1 晚
Esther 於 2024年4月25日的回應
Dear Weixia Thank you for taking the time to rate your recent stay with usWe are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi

10/10 優異

Florina

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Elena at the reception was exceptional. She greeted me warmly, efficiently handled my check-in, and was very helpful with all my inquiries. Her professionalism and friendly demeanor made my stay more enjoyable. Highly recommended!
於 2024 年 4 月住了 1 晚
Esther 於 2024年4月25日的回應
Dear Florina Thank you for taking the time to rate your recent stay with usWe are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi

8/10 不錯

Sue

讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel lobby is a nice environment with lots of spaces for sitting but I was surprised that there were no chairs or stools in my room (109).
於 2024 年 4 月住了 1 晚
Esther 於 2024年4月16日的回應
Dear Sue Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi

10/10 優異

Joel (Gainesville)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Esther 於 2024年4月16日的回應
Dear Joel ,Thank you for having taken the time to leave us your review.We are delighted to know that so many aspects of your recent stay with us contributed to your enjoyable time!We very much hope to welcome you back soon for another wonderful experience!Kind Regards, Seidi

10/10 優異

Susanna

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
great location, very comfortable bed, spacious room and great pool
於 2024 年 4 月住了 1 晚
Fenia 於 2024年4月14日的回應
Dear Susanna,Thank you for having taken the time to leave us your review.We are delighted to know that so many aspects of your recent stay with us contributed to your enjoyable time!We very much hope to welcome you back soon for another wonderful experience!Kind Regards, Fenia

10/10 優異

Michael

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very close to the underground. Not very many eating options in the atea, but there are a stop or two away in the tube.
於 2024 年 3 月住了 7 晚
Esther 於 2024年4月11日的回應
Dear Michael Thank you for taking the time to rate your recent stay with usWe are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi

10/10 優異

Wilma

多人同遊
讚好：整潔度、設施服務和住宿狀況
Very helpful staff. Beautiful rooms with comfortable beds. Lovely breakfast. Would highly recommend this as a place to stay.
於 2024 年 4 月住了 1 晚
Esther 於 2024年4月10日的回應
Dear Wilma Thank you for taking the time to rate your recent stay with usWe are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi

10/10 優異

Sarah

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
So comfortable, lovely decor & room was very smart. Loved the pool & spa, it was a great addition to the Corvo cafe & Leo’s restaurant. Easy with Tower Hill tube less than 1 minure walk so quick acess to central London. Would definitely stay here again.
於 2024 年 4 月住了 2 晚
Esther 於 2024年4月10日的回應
Dear Sarah Thank you for taking the time to rate your recent stay with usWe are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi

8/10 不錯

Katie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel was quiet and breakfast was lovely. The original room was very small and the pictures online were misleading We were upgraded to a bigger better room with no fuss but definitely need to check the rooms before booking as the pictures are not what we got when we checked into the first hotel room
於 2024 年 4 月住了 1 晚
Esther 於 2024年4月10日的回應
Dear Katie Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi

10/10 優異

Michael

讚好：整潔度、職員與服務和住宿狀況
Kann man nur empfehlen😍
於 2024 年 3 月住了 5 晚
Esther 於 2024年4月4日的回應
Dear Michael Thank you for taking the time to leave us your reviewWe are delighted to know that you had an enjoyable stay with us and we look forward to be welcoming you back soon!Kind Regards, Seidi

10/10 優異

Ke Jia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All staff are super friendly and helpful. I left my swimsuit in the pool changing room inadvertently, and the staff there put it aside in their office and gave it back to me the next day. I really appreciate it.
於 2024 年 3 月住了 8 晚
Fenia 於 2024年4月2日的回應
Dear Ke Jia,Thank you for taking the time to leave us your review!We are delighted to know you had a wonderful stay with us and that our dedicated staff provided you with an exceptional serviceWe very much hope to have the opportunity to be welcoming you back again!Kind Regards, Fenia

10/10 優異

Corneliu

讚好：整潔度和住宿狀況
Very nice hotel and people I will recommend this and I’ll come back for sure
於 2024 年 3 月住了 2 晚
Fenia 於 2024年4月2日的回應
Dear Corneliu,Thank you for taking the time to leave us your review!We are delighted to know you truly enjoyed your stay with us and for your intention to return!We very much hope to see you soon!Kind Regards, Fenia

6/10 一般

Kimberly

家人同遊
讚好：整潔度和住宿狀況
Very nice location near Tower Hill Underground station and Tower of London. Easy access to other parts of London with lots of cafes and restaurants nearby. Very safe area. Nice lounge area with fireplace.
於 2024 年 3 月住了 5 晚
Fenia 於 2024年4月2日的回應
Dear Kimberly,Thank you for taking the time to leave us your reviewWe are delighted to know that we have managed to exceed your expectations on all fronts and you had an enjoyable stay with us and we look forward to be welcoming you back soon!Kind Regards, Fenia

8/10 不錯

Natasha

伴侶同遊
讚好：設施服務
Our first room offered overlooked the station and we could see the trains. We asked to changed rooms which was swiftly sorted. The only issue I found with the room was no area to sit down to apply makeup or dry your hair. I had to sit in the floor by the door to do this all. No ideal! Breakfast was plentiful lots of choice at an extra cost. Would I stay again yes but upgrade the room next time for a better view
於 2024 年 3 月住了 1 晚
Fenia 於 2024年3月30日的回應
Dear Natasha,Thank you for taking the time to share your experience on lineWe are delighted to know you had a wonderful experience with us and we look forward to be welcoming you back soonKind Regards, Fenia

10/10 優異

Linda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The location is fantastic, close to a train station and many restaurants within walking distance of the hotel.
於 2024 年 3 月住了 7 晚
Fenia 於 2024年4月2日的回應
Dear Linda,Thank you for taking the time to leave us your reviewWe are delighted to know you truly enjoyed your stay and that our prime location allowed to make the most of your time in London!We very much hope to welcome you back soon!Kind Regards, Fenia

10/10 優異

Harkeet

於 2024 年 3 月住了 4 晚
Fenia 於 2024年3月30日的回應
Dear Harkeet,Thank you for taking the time to leave us a reviewWE are delighted to know you had an enjoyable stay with us and we look forward to be welcoming you back soon! Kind Regards, Fenia

10/10 優異

Teresa

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel with quiet spacious rooms, would definitely stay again
於 2024 年 3 月住了 1 晚
Rebeca 於 2024年3月28日的回應
Dear Teresa,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

8/10 不錯

Sabine

於 2024 年 3 月住了 5 晚
Esther 於 2024年4月16日的回應
Dear Sabine Thank you for taking the time to rate your recent stay with usWe are happy to know that we managed to exceed your expectations on all fronts and you had an enjoyable time and we look forward to welcoming you back soon! Kind Regards, Seidi

10/10 優異

Martin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel great facilities and location
於 2024 年 3 月住了 1 晚
Rebeca 於 2024年3月28日的回應
Dear Martin,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 優異

Aurora

讚好：整潔度、職員與服務和住宿狀況
Lugar limpio, personal muy amable, acceso a transporte excelente! Gracias
於 2024 年 3 月住了 1 晚
Esther 於 2024年3月26日的回應
Dear Aurora ,Thank you so much for the excellent review and for staying with us again.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Seidi

8/10 不錯

Melanie

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The room was great and had a nice view. It did have a leak from the roof by the window and steadily leaked on the floor which we brought to the staff’s attention but that didn’t affect my husband and I. We just wanted to make sure they knew about it. My only complaint was that my last night there, I had no hot water. I had to shower in cool/warm water which sucked… otherwise, it was a great room and we would stay here again.
於 2024 年 3 月住了 6 晚
Fenia 於 2024年3月24日的回應
Dear Melanie,Thank you for staying with us and for taking the time to leave us a review!We are happy to know that so many aspects contributed to your enjoyable stay and for your intention to return!However, please accept our apologies for the maintenance issues that you experienced during your last night and for the inconvenience that this caused. We look forward to be welcoming you back soon for an improved stay that better aligns with our commitment to excellenceWarm Regards, Fenia

10/10 優異

Cynthia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property is so close to the underground that it made travel easy. It is also located within minutes walking to the Tower of London and the Tower Bridge.
於 2024 年 3 月住了 3 晚
Rebeca 於 2024年3月22日的回應
Dear Chynthia,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 優異

Antony

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was our second visit to this hotel . It is a great hotel in a Fantastic location and the next time we stay in London i will definitely be booking here again
於 2024 年 3 月住了 2 晚
Rebeca 於 2024年3月21日的回應
Dear Antony,Thank you so much for the excellent review and for staying with us again.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

10/10 優異

Gene (brookline)

讚好：整潔度、職員與服務和住宿狀況
Location and hotel in general
於 2024 年 2 月住了 4 晚
Rebeca 於 2024年3月21日的回應
Dear Gene,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

4/10 欠佳

Heather (Dallas)

伴侶同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
If you’re someone like me who enjoys working out before your day starts, this isn’t the hotel for you. They have limited fitness center access so if you have an early day planned or get back late you can forget about a workout. It was very upsetting that I couldn’t use the pool or fitness center when I wanted which messed up my routine and days. No exception on the hours either. I asked to get in early one day before our planned trip and they wouldn’t budge. I even tried to change hotels and they refused to refund my stay. Not happy about my experience with this hotel. The only good thing is that it’s close to the Tower of London and the tube.
於 2024 年 3 月住了 6 晚
Rebeca 於 2024年3月22日的回應
Dear Heather,Thank you for taking the time to share your feedback and for staying with us.We are saddened to read your visit was not as expected. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We very much hope that we can welcome you back soon to enjoy an experience much closer to the ones that our guests have always been able to rely on and return for.Best regards,Rebeca

8/10 不錯

Isabell

親子同遊
讚好：整潔度、設施服務和住宿狀況
Das Hotel ist schon ein bisschen in die Jahre gekommen, trotzdem sauber, ordentlich und schick. Beim Frühstück gibt es jeden Morgen die gleiche Auswahl, da hätten wir uns mehr Abwechslung gewünscht. Wir hatten eine tolle Aussicht (Tower of London und Tower Bridge). Beim Personal gibt es nette und nicht so nette Mitarbeiter ;) Im Poolbereich gibt es zu wenige Liegen. Der Saunabereich direkt neben dem Pool ist auch eher ungünstig, dadurch fehlt die nötige Ruhe zum entspannen. Die Lage ist super - perfekte Bahn- und Busanbindung und zu Fuß kann man einige Sehenswürdigkeiten schnell erreichen.
於 2024 年 3 月住了 7 晚
Fenia 於 2024年3月17日的回應
Dear Isabelle,Thank you for taking the time to leave us your reviewWe are happy to know you had a wonderful stay with us and we look forward to be welcoming you back soon! Kind Regards, Fenia

10/10 優異

Michelle

讚好：整潔度、職員與服務和設施服務
Staff were very professional and helpful.
於 2024 年 3 月住了 1 晚
Fenia 於 2024年3月17日的回應
Dear Michelle,Thank you for taking the time to leave us your review following your stay with usWe are happy to know you had a spotless stay with us and that our dedicated staff provided you with an exceptional service!We very much hope to have the opportunity to welcome you back soon!Kind Regards, Fenia, Front Office Administrator

10/10 優異

Yitzchok

於 2024 年 3 月住了 1 晚
Esther 於 2024年3月14日的回應
Dear Yitzchok,Thank you for taking the time to leave us your review We are happy to know you truly enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Seidi

8/10 不錯

Jhanbux

商務旅客
讚好：整潔度、職員與服務和住宿狀況
My main complaint was that no one answers the telephone. Just wished to let them know I was arriving late as curtsey. Tried several times over a 2 hour period but no one picked up the phone. I had a large room 326 with a view of Tower Bridge and Tower of London. The bathroom fittings looked tired and needed replacement. The food for a large convention was excellent and staff were courteous.
於 2024 年 3 月住了 2 晚
Esther 於 2024年3月12日的回應
Dear Jhanbux ,Thank you for taking the time to share your feedback.These are not our usual standards and I would like to apologise for the experience you had with us.We are saddened to read your visit was not as expected. This definitely does not reflect our usual standards of service that we are always keen to provide to our guests. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.Best regards,Seidi

2/10 很差

Merete Gjetting

於 2024 年 3 月住了 2 晚
Fenia 於 2024年4月2日的回應
Dear Merete,Thank you for taking the time to rate your recent stay with usWe are sorry to know your stay was not fully up to your expectations and we look forward to be welcoming back again for an improved stayKind Regards, Fenia

10/10 優異

michelle

家人同遊
讚好：整潔度、設施服務和住宿狀況
Great pool. Friendly staff.
於 2024 年 3 月住了 1 晚
Fenia 於 2024年3月11日的回應
Dear Michelle,Thank you for taking the time to leave us your reviewWe are happy to know you truly enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Fenia

10/10 優異

Merlin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Spacious room, great location, good breakfast selection and will definitely visit again.
於 2024 年 3 月住了 1 晚
Esther 於 2024年3月12日的回應
Dear Merlin ,Thank you for taking the time to leave us your review We are happy to know you truly enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Seidi

6/10 一般

FREDERIC

家人同遊
讚好：職員與服務和設施服務
ravi
於 2024 年 2 月住了 4 晚
Fenia 於 2024年3月10日的回應
Dear Frederic,Thank you for taking the time to leave us your review and for staying with usWe are happy to know you enjoyed your stay with us and we look forward to welcoming you back soon!Kind Regards, Fenia

8/10 不錯

Louise

於 2024 年 2 月住了 3 晚
Fenia 於 2024年3月24日的回應
Dear Louise,Many thanks for stay recently and thank you for taking the time to leave a review.We are happy to know that you had a wonderful time and we look forward to be welcoming back soon! Kind Regards, Fenia

10/10 優異

Kerry

於 2024 年 3 月住了 1 晚
Fenia 於 2024年3月24日的回應
Dear Kerry,Thank you so much for staying with us and taking the time to leave us a reviewWe are happy to know you had a wonderful time with us and we look forward to be welcoming you back soon! Kind Regards, Fenia

10/10 優異

Andrea (Waterloo)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
So beautiful, clean, friendly staff, loved the pool, spa, bath tub shower, bed was so so cozy. Everything was amazing!
於 2024 年 2 月住了 2 晚
Esther 於 2024年3月1日的回應
Dear AndreaThank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi

10/10 優異

Suzanne

於 2024 年 2 月住了 1 晚
Esther 於 2024年2月28日的回應
Dear Suzanne Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards, Esther

8/10 不錯

Peter

讚好：職員與服務
於 2024 年 2 月住了 3 晚
Esther 於 2024年2月28日的回應
Dear Peter,Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Seidi

10/10 優異

Chandra

於 2024 年 2 月住了 3 晚
Rebeca 於 2024年3月21日的回應
Dear Chandra,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca

8/10 不錯

Ethan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We have visited a few leonardo hotels and this is one of our favourites. The room was nice, and the staff went to the extra mile to leave us some complimentary bits as it was a special occasion. The only down side, was our bathroom was quite small and a bit grubby - several makes on the walls, taps were dirty etc which let down the room and the price we paid but overall would come back and hope that this is rectified
Rebeca 於 2024年2月28日的回應
Dear Ethan,Thank you for the great review of our hotel.We are delighted to hear that your overall experience was positive and that our team managed to make your stay special.We are always seeking to improve and have taken note of these small details as a way to make your stay even better next time.Sincerely, Rebeca

10/10 優異

Gwendolyn

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love the complimentary fruit-infused water and snacks at the lobby.
於 2023 年 12 月住了 2 晚
Rebeca 於 2024年2月28日的回應
Dear Gwendolyn,Thank you so much for the excellent review and for staying with us.We are delighted to know that you enjoyed your stay and we hope to have the chance to be welcoming you back for another great experience.Warm regards,Rebeca