Dear Suet Yi,We are glad you had a pleasure stay with us. I would like to thank you all the nice words you have for our staff. Our goal is to provide the best possible experience to our guests, and we are really proud to achieve it with you. Looking forward to welcome you again in the future. Best regards, Front Office Team

Dear Julian,We're truly sorry to hear that you were dissatisfied with your stay due to the soundproofing, bathroom size, and room layout.Your feedback is invaluable to us as we strive to improve our guests' experiences. We understand the importance of a comfortable and enjoyable stay, and we apologize for falling short in meeting your expectations in these areas. We'll take your comments into serious consideration as we work towards enhancing our accommodations. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.Regards,

Dear Anna,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,

Dear Guest Thank you so much for taking time to write the review. The comments and observations of all our guests are incredibly important to us in order to constantly improve our service.I am very sad to read of your experience during your stay with us .It is certainly disappointing to read that you had a phew issues regarding the hot water, and I would like to apologies in behalf of the team for any inconvenience caused. I would like to reassure you that our maintenance team has been made aware and all necessary actions will be taken, in order to avoid any further occurrence.At the Melia London Kensington, we endeavour to create memorable experiences for all our guests by offering the best customer care and ensuring all our guests’ needs are met.Once again , we really appreciate the valuable time inverted in sharing with us your feedback and we would really like to regain your trust in Meliá London Kensington. Therefore, should your plans bring you back to London, we kindly ask you to contact the Front Desk Department prior to your arrival for any future reservation so we can take care of you and offer you our maximum assistance and an unforgettable Meliá experience.Kind Regards Guest Experience Agent Victoria Foday

Dear Guest,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,

Dear Miss Antonia Thank you so much for choosing Melia London Kensington hotel on your recent stay and thank you leaving a kind review. The team and myself are glad to hear that you enjoyed our facilities ! and I am happy to hear you were more than pleased with the quality of the service provided by our staff. Once again that thank you so much, and so not hesitate to contact us if you are planning on staying with us in a near future. Kind Regards,Victoria Foday Guest Experience Agent

Dear RoyThank you for choosing Melia on recent stay and thank you for leaving a kind review. The team and I are thrilled to hear that you were happy with the quality of the service, and that over all you had a pleasant stay.We hope to welcome you back soon!Kind Regards, Victoria Foday Guest Experience Agent

Thank you very much for the 10 out of 10 review! We look forward to welcome you back

Dear Guest, Thank you so much for choosing the Meliá London Kensington during your most recent visit to London. The comments and observations of all our guests are incredibly important to us in order to constantly improve our service.I am glad to hear that you are content with our friendly front office staff, here at Melia Kensington we always ensure that guest happy, and enjoy their stay. Our guest experience team can always assist and give you reconditions in your case recommend places to eat around the area. In future references I kindly ask you to contact the Front Desk Department prior to your arrival so we can take care of you and offer you our maximum assistance and an unforgettable Meliá experience.Kind Regards,Guest Experience Agent Victoria Foday

Thank you Maria Sol for the review :)

Dear Mrs Alejandra Thank you so much for choosing the Meliá London Kensington during your most recent visit to London and for taking the time to thoroughly fill in our online survey. The comments and observations of all our guests are incredibly important to us in order to constantly improve our service.Please accept our most sincere apologies for the inconveniences caused throughout your stay with us. We are extremely sorry that your rest was interrupted in numerous occasions due to the noise in the room above of yours. We are equally sorry that due to minor renovations going on the hotel the elevator was out of order.we would kindly like to take this opportunity to reassure you that your comments have been addressed with highest priority with the departments involved in order to avoid any future occurrence and for it to be taken into consideration in future occasions. We have also taken the liberty to update your profile in our system to ensure that we allocate a quiet, non-interconnecting room on a high floor on your upcoming stay with us.once again we really appreciate the valuable time inverted in sharing with us your feedback and we would really like to regain your trust in Meliá London Kensington we value your feedback as we do not wish for you to remain with this bitter taste. Therefore, we kindly ask you to contact the Front Desk Department prior to your arrival for any future reservation so we can take care of you and offer you our maximum assistance and an unforgettable Meliá experience.Thanking you once again for sharing your comments and for taking the time to write to us. In the meantime, we remain at your entire disposal for any further information or assistance you may require.Kindest regards, Victoria Foday Guest experience agent

Dear Mrs Alejandra Thank you so much for choosing the Meliá London Kensington during your most recent visit to London and for taking the time to thoroughly fill in our online survey. The comments and observations of all our guests are incredibly important to us in order to constantly improve our service.Please accept our most sincere apologies for the inconveniences caused throughout your stay with us. We are extremely sorry that your rest was interrupted in numerous occasions due to the noise in the room above of yours. We are equally sorry that due to minor renovations going on the hotel the elevator was out of order.we would kindly like to take this opportunity to reassure you that your comments have been addressed with highest priority with the departments involved in order to avoid any future occurrence and for it to be taken into consideration in future occasions. We have also taken the liberty to update your profile in our system to ensure that we allocate a quiet, non-interconnecting room on a high floor on your upcoming stay with us.once again we really appreciate the valuable time inverted in sharing with us your feedback and we would really like to regain your trust in Meliá London Kensington we value your feedback as we do not wish for you to remain with this bitter taste. Therefore, we kindly ask you to contact the Front Desk Department prior to your arrival for any future reservation so we can take care of you and offer you our maximum assistance and an unforgettable Meliá experience.Thanking you once again for sharing your comments and for taking the time to write to us. In the meantime, we remain at your entire disposal for any further information or assistance you may require.Kindest regards, Victoria Foday Guest experience agent

Dear Ariana,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! I am sorry to read that we did not completely fulfil your expectations during your stay. At Meliá, we believe our biggest success is our passion for service and commitment to guest satisfaction, allowing us to create unforgettable experiences, I am sorry to see that this has not been the case for you and would appreciate the opportunity to turn this around for you. Therefore, should your plans ever bring you back to London, please contact us prior to your arrival, outlining any special requirements you may have, so we can take care of you and provide you with an unforgettable Meliá experience. The Meliá London Kensington family and I look forward to welcoming you back in the future. Regards,

Dear Mrs Stephanie Thank you so much for choosing the Meliá London Kensington during your most recent visit to London. The comments and observations of all our guests are incredibly important to us in order to constantly improve our service.due to our hotel being built as a home originally, the lay out of some rooms may be different to others meaning that some rooms may have more space that others, nonetheless ,we are extremely sorry to hear that we did not fulfill your expectations in regards to the room facilities; We would kindly like to take this opportunity to highlight that our hotel has a wide range of room options to ensure you enjoy the perfect stay.Once again we really appreciate the valuable time inverted in sharing with us your feedback and we would really like to regain your trust in Meliá London Kensington. Therefore, we kindly ask you to contact the Front Desk Department on melia.kensington@melia.com prior to your arrival for any future reservation so we can take care of you and offer you our maximum assistance and an unforgettable Meliá experience.Kindest regards, Victoria Guest Experience Agent

Dear Guest,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,

Dear Abigail,It is with delight that I read this absolutely beaming review of Melia Kensington and thank you for taking the time to write it. I am also pleased to hear how you find the overall experience at our hotel excellent and relaxing. My team will be thrilled with the fact that you felt at home with their welcome. We aim to make every one of our guests feel like royalty and give everyone a truly special experience. Please do come back and see us again soon so that we can have the pleasure of looking after you.

Dear Mr Martin,Thank you for sharing this wonderful feedback with us from your recent stay at Melia Kensington. It was an absolute pleasure to learn that your overall stay was excellent. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.RegardsDominika Mleczarek

Dear Mr David,Thank you very much for taking the time to share your experience with us. Your kind words are much appreciated; it is a great motivation for the entire team to receive such a positive feedback. Every employee is trained with the highest standards of customer service and we prioritize meeting your complete satisfaction every time. I look forward to share your lovely feedback with the rest of the team. We hope to welcome you back in the future for another memorable stay.RegardsDominika Mleczarek

Dear Maureen,Thank you for sharing this wonderful feedback with us from your recent stay at Melia Kensignton. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. RegardsDominika Mleczarek

Dear Perla,Thank you so much for sharing your candid review from you recent stay at the Melia Kensington. We are extremely delighted to note the location has been ideal for your travel plans and you had found the hotel in general very accommodating. Moreover, we cannot be happier to see the birthday celebration has been successful and the complimentary little touches added-on well to your overall experience with us. We cannot wait to welcome you back again!RegardsDominika Mleczarek

Dear Kacianne,Thank you so much for taking the time to provide such kind feedback of your recent stay with us at Melia Kensington. We strive to achieve the highest standards to make your experience seamless and memorable. I am delighted to hear that you enjoyed all aspects of your stay and your kind words are truly appreciated by all of us. We shall be hoping to see you very soon!RegardsDominika Mleczarek

Dear Abdulellah,Thank you for sharing this wonderful feedback with us from your recent stay at Melia Kensington. It was an absolute pleasure to learn that your overall stay was nice. We always try to ensure that our service, the rooms and the restaurant are always up to the highest standards. We would love to host you again on your nearest visit to London. Best regardsDominika Mleczrek

Dear Guest, Thank you for sharing this wonderful feedback with us from your recent stay at Melia Kensington. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. Please be advised that door is closed at midnight for security reasons and it is property policy. We would love to host you again on your nearest visit to London.

Dear Guest,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,

Dear Daniela,Thank you so much for sharing your lovely feedback with us following your most recent stay at Melia Kensington. We are very excited to learn the location has been excellent for your plans in London. Moreover, we are sorry to read that there was a noise coming from the outside. We hope that we will have opportunity to welcome you again and offer a different room. Regards

Thank you for your wonderful feedback. We're delighted to hear that our hotel was a great find for you and that our location suited your needs perfectly. It's fantastic that you had the space to both work and relax, and that our attentive staff was always on hand to assist you.We're especially thrilled that you enjoyed our breakfast; it's always great to start the day with a satisfying meal. The Royal Albert Hall being within walking distance is indeed a fantastic prize, and we're glad you had the opportunity to explore the area.Your kind words are greatly appreciated, and we hope to welcome you back in the future. If you have any more comments or suggestions, please don't hesitate to share them with us.Regards,

Dear Guest,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,

Dear Ms Anne Thank you for your feedback on the hotel, the team appreciates it which then helps us to improve our service. We are glad that the front desk staff were to your liking. if you decide to stay with us again, please contact us so we can provide an excellent stay for you.Warm regards,Front Desk Team

Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,

Dear Cristina,Thank you for posting your feedback about the recent stay with us at Melia Kensington.I am pleased to know that the location was very convenient for you.On behalf of my team, we would like to say a very big thank you for your excellent 5 star review!We shall look forward to welcoming you back again in the nearest future.

Dear Guest,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,

Dear David,Thank you for your feedback on the hotel, the team appreciates it which then helps us to improve our service. We are glad that the room and the front desk staff were to your liking. Yes, the bar and restaurant are undergoing renovations at the moment, and will finish in around a month's time. Your feedback about the breakfast will be investigated and passed on to the F&B team, we regret that the breakfast didn't meet your expectations. Again, thank you for your feedback; if you decide to stay with us again, please contact us so we can provide an excellent stay for you.Warm regards,Front Desk Team

Dear Hung,The Melia London Kensington team appreciate your feedback, we are glad that you enjoyed your stay here. Your feedback helps us improve our service at the hotel and we are very grateful. Please contact us the next time you are staying here so we can give you another unforgettable experience.Warm regards, Front Desk Team

Dear Guest,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,

Dear David,Thank you for your compliments. The team here at Melia London Kensington appreciate your kind words. As for the breakfast, we will pass on this word to the F&B team for further improvements. Your feedback is much appreciated, which helps us ultimately improve the guests' experience. At this moment in time, the restaurant and bar are going through renovations, which is why it is currently closed; it is planned to open later this month (October). Once again, we appreciate your feedback, and we hope to have the chance to welcome you back for a more enjoyable stay. Warm regards,Front Desk Team at Melia London Kensington

Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,

Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,

Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,

Thank you very much Danielle!We hope seeing you again!

Dear Annie,Thank you very much for the great review!We hope we could welcoming you back soon!

Dear Susan,Thank you so much for the fantastic review! Looking forward to welcoming you back soon,

Dear Kathleen,Thank you very much for choosing us for your stay in London. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

Dear Guest,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,

Dear Renee,Thank you very much for taking your time in leaving such wonderful review. At Melia London Kensington we aim to create unforgettable experiences for our guest, therefore we are really happy to see that we achieved in your case. We are very proud of our team and their hard work and dedication, be assured that we will share your kind words with them. We are looking forward to welcoming you again soon. Best regards, Front Desk Team

Dear Guest,Thank you so much for choosing Meliá London Kensington during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,

Dear Abraham, Thank you for leaving us such a kind review and recommending our hotel and the convenience of its staff. The comments and observations of all our guests are incredibly important to us in order to constantly improve our service. At the Meliá London Kensington, we endeavour to create memorable experiences for all our guests by offering the best customer care and ensuring all our guests’ needs are met. We really appreciate the valuable time inverted in sharing with us your feedback. We kindly ask you to contact the Front Desk Department on melia.kensington@melia.com prior to your arrival for any future reservation so we can take care of you and offer you our maximum assistance and an unforgettable Meliá experience. We really hope to have the opportunity to welcoming you back at the Meliá London Kensington. Please contact us before your visit so we can guide you with your desired category. Thank you once again for sharing your comments and if your plans ever bring you back to London. We look forward to welcoming you back in the future.Kindest Regards, Front Desk Team

Dear Mr Roger, Thank you so much for your very positive review of your recent stay with us. We are delighted to read that you were very happy with our hotel and we would be very happy to welcome you back again. Please do get in touch with us once you book to stay with us again and our Guest Experience team may be able to help make your next stay in London even more special. Warm greetings from our hotel, MLK Front Office Team

Dear Celine, Thank you for your honest feedback. We apologize again that the WiFi was not working during the length of your stay. It was most unusual, as we have two WiFi networks and we never normally have any issues. Also, we apologize about the experience with the water flooding the floor of your room. We sent our maintenance team to have a look immediately after your check out.We're truly sorry that your stay with us was disappointing because of the reasons you mentioned. At least, we are happy to read that you found our staff very friendly and we hope that that will be the lasting impression you will have of our hotel. Thank you for having chosen our hotel. Perhaps, on a future stay, you will be able to have a far superior experience with us?Please do get in touch with us if you would like to give us a second chance and we will do our best to ensure that you have a comfortable stay. Yours sincerely, MLK Front Office Team