I'm deeply sorry to hear about the water issues you experienced during your stay with us. I understand how disruptive and inconvenient this must have been for you and your family, especially during a vacation. This is not the experience we strive to provide to our guests.I appreciate your understanding towards our staff trying their best to provide solutions and appease the situation. However, I acknowledge that the problems you faced should not have occurred in the first place.Rest assured, we are actively addressing the problem to prevent such issues from recurring. Your comfort and satisfaction are our top priorities, and I apologize that we were not able to meet those during your stay.Thank you again for your feedback, and I hope to hear from you soon.

Dear Guest,Thank you for sharing your feedback. We're delighted to hear that our location near Paddington and Lancaster Gate stations, as well as Hyde Park, worked well for your stay. It's also wonderful to hear that our staff were able to provide friendly service during your visit.However, we are sorry to hear about the issues you faced with the oven and ceiling lights, as well as the shower and plug arrangement. Your comfort is our top priority, and we regret any inconvenience these issues might have caused. Please know that our team is always on hand to address any issues immediately - do not hesitate to bring such matters to our attention during your stay.We have taken note of your comments and will share these with our management team as part of our ongoing commitment to improving our facilities and service.Thank you once again for your feedback. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

Thank you for taking the time to leave a review - we hope you come back to our apart-hotel real soon.

Thank you so much for your amazing review following your stay with us at Native – Hyde Park. I am delighted that your stay with us was great! We appreciate your care and attention in writing about your experience, and look forward to welcoming you back to us at Native – Hyde Park in the not too distant future. Kind Regards Jill Rippingale Guest Services Manager

Hello there thank you for time to leave us your feedback. We were glad to see that you had a nice stay with us and enjoyed the location. We hope to see you soon. Best wishes Native Hyde Park

Hi Kevin,Thank you so much for your amazing rating! We're happy to know you enjoyed your stay with us. We look forward to welcoming you back soon!With kindest regards,Oleksandra

Dear Shayne,Thank you for sharing your feedback. I’m truly sorry to hear about your experience and apologize for the issues you faced. It's disappointing to learn that the room did not meet your expectations, and I regret the inconvenience caused by the washer/dryer and shower situation. Please know that your comments regarding the safety and cleanliness of the facilities are taken seriously and will be addressed with urgency.I’m also sorry that our team was unable to accommodate changes to your booking. I’d like to clarify that while management might not be physically on-site during weekends, they are always available by phone to assist with any issues.Thank you for bringing these matters to our attention. We hope you'll consider giving us another chance in the future to provide you with a better experience.Kind regards,Oleksandra

Hi Lynette,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our friendly and helpful staff, as well as the convenient location near Paddington Station. Paul will be thrilled to hear your kind words. We look forward to welcoming you back soon!With heartfelt thanks,Oleksandra

Hi Norm,Thank you for your feedback. We're glad to hear that Paul and our front desk team were attentive and nice. We sincerely apologize for the inconvenience with the washer and dryer. We understand how important these amenities are, and we're sorry we couldn't resolve the issue during your stay. We'll also make sure to provide clear instructions on their use in the future. Thank you for bringing this to our attention, and we hope to have the chance to make it right on your next visit.Kind regards,Oleksandra

Hi Hoong,Thank you for your feedback! We're glad you enjoyed the location and interior. We'll work on improving the amenities for an even better stay.Kind regards,Oleksandra

Dear Kushagra,Thank you so much for the high rating! We're thrilled you had a great experience and look forward to welcoming you back soon!With appreciation,Oleksandra

Dear Seiko,Thank you for your kind words about our staff. However, we deeply apologize for the oversight regarding room security and the intrusion by the construction crew. We understand how important privacy and security are to our guests, and we are taking immediate actions to ensure such an incident does not occur again.We appreciate you bringing this to our attention, and sincerely hope to regain your trust on a future visit.Kind regards,Oleksandra

Dear David,Thank you for your feedback. We appreciate your constructive comments regarding the cleanliness and upkeep of our property. We will certainly address these concerns with our cleaning staff and look into potential updates to the carpeting.We're pleased to hear that you found our property convenient and well-priced for your needs. Your feedback helps us improve, and we hope to welcome you back for an even better experience in the future.Warm regards,Oleksandra

Dear Lindey,We're glad that you found everything to your liking and that you had a lovely time during your stay with us. Your recommendation for exploring the nearby area is greatly appreciated, and we'll be sure to pass along your compliments to our team.Best regards,Oleksandra

Hi Francesca,We're thrilled to hear that you found the apartment spotless and decorated to a high standard during your stay. We hope to have the pleasure of welcoming you back for another exceptional stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Kind regards,Oleksandra

Hi Muna,Thank you for giving us a high rating. We look forward to welcoming you back soon!Kind regards,Oleksandra

Hi Christopher,That's fantastic! Thank you for sharing your lovely rating with us. It motivates us to work even harder for our valued guests.With appreciation,Oleksandra

Thank you for sharing your feedback from your recent stay with us at Native Hyde Park. Your insights are crucial in helping us enhance our services.We deeply apologize for any inconvenience you encountered due to intermittent water supply during your stay. Please rest assured that this issue is being addressed to ensure it does not recur in the future.Your comfort and satisfaction are our top priorities, and we appreciate your patience and understanding in this matter. We hope that this isolated incident will not deter you from choosing us again for your future travels.If you have any further details or would like to discuss your experience in more detail, please feel free to contact us directly.

I'm really sorry to hear about your disappointing experience at Native Hyde Park. Your feedback concerning the lack of water, the state of cleanliness, and the conditions of the furniture and bed are deeply concerning. I also understand the inconvenience caused by the issues with our secure entry system. This is far from the comfortable and clean environment we aim to provide for our guests.I apologize for any shortcomings from our staff during this time. We continually strive to provide helpful and excellent service, and I regret that we failed to meet these standards during your stay.I assure you that your concerns are not taken lightly and will be addressed immediately with our housekeeping and maintenance teams. I am personally following up on these matters to ensure improvements are madeThank you for your feedback and I look forward to hearing from you.

Dear Eric, Thank you for your time discussing the issues you encountered during your visit and I am really glad we found a suitable resolution. Once again, my deepest apologies for the inconvenience.

Dear Paul,Thank you for your time discussing the issues you encountered during your visit and I am really glad we found a suitable resolution. Once again, my deepest apologies for the inconvenience.

Dear Angela,We appreciate you taking the time to share your feedback following your stay at Native Hyde Park.We regret to hear that your experience did not meet the expectations set by your previous visit at our Glasgow location. Each of our properties is unique and we endeavor to deliver a top-quality guest experience across all of them.In terms of the room temperature, we regret that we cannot install air conditioning units as our building is a Grade 2 listed property. However, we do provide fans in every apartment to help our guests stay comfortable.Your feedback about the shower safety and lack of different tea options has been noted and will be addressed with our housekeeping and hospitality teams. We apologize for any inconvenience this may have caused.We are disappointed to hear about your discomfort with our bedding. Your comfort is our priority, and we will surely look into this to ensure it meets our guests' expectations.On a positive note, we are pleased to hear you found our staff friendly and the location convenient and peaceful, attributes we pride ourselves on at Native Hyde Park.We hope that despite these challenges, you will consider giving us another opportunity to serve you better in the future. We would be glad to have you back and demonstrate the high hospitality standards we always aim for.

Thank you so much for the kind score.

Thank you for the great score

Thank you so much Ann. We really appreciate your feedback.

Thank you for taking the time to share your feedback. We're glad to hear that our pre-arrival call was helpful to you. However, we deeply regret to learn that your experience did not meet your expectations in terms of room size and overall value.

Thank you so much

Thank you so much

Thank you for your kind score

Thank you for your feedback. We're glad you enjoyed your stay. We apologise for the discomfort with the bed due to your arthritis. We appreciate your input and will consider it for future improvements.

Thank you so much

Thank you so much

Thank you so much