2/10 Terrible
Jenny E.
23 Jul 2023
Disliked: Cleanliness, communication, location, listing accuracy
Not at All What we Expected
We had been planning a trip to London for quite some time with my extended family. We chose this property for its close proximity to the location of several of our events. Our disappointment started as soon as the front door came into view. The inside of the window coverings were stained and there was loose trash on the front porch. When we entered, it was obvious it had not been cleaned. There was food in the sink, trash in the trashcan, toilets that had not been flushed and a dirty mop bucket in the kitchen. The "garden" area outside was overgrown, littered with trash and debris and in disarray. Furniture inside was not at all on par with the property description- the coffee table was held together with a piece of tape. 2 of the beds upstairs were extremely low to the ground making it impossible for the elders in the group to use them. I immediately contacted the property management and we found another property in a safer neighborhood that actually contained an accurate property description. The only review for this property states that renters concern over cleanliness and my experience confirms this. I was very disappointed in the response time from the property management company and to date, I am still disputing the charges. I am not a high maintenance person and I love travel and seeing new places and new areas. But this property was not truthfully advertised. Period. I am extremely disappointed with the management company as well as VRBO.
Jenny E.
Stayed 7 nights in Jul 2023