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OYO 我的住宿酒店的評價

2.5 out of 5
OYO 我的住宿酒店
19 Warwick Rd, London, England

評價

6.0
10 分評分，優異；62 則評價中有 13 則" "
8 分評分，不錯；62 則評價中有 13 則" "
6 分評分，一般；62 則評價中有 11 則" "
4 分評分，欠佳；62 則評價中有 8 則" "
2 分評分，很差；62 則評價中有 17 則" "

7.0/10 

整潔度

6.0/10 

職員與服務

6.8/10 

設施服務

6.4/10 

住宿狀況

評價

8/10 不錯

Kevin

伴侶同遊
價格合理，地點方便，由地鐵行3分鐘就到。酒店旁有TESCO可買食物及日常用品。唯房間整潔度一般及WIFI相當慢。
於 2019 年 5 月住了 9 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Rubbish staff, racist Asian man
於 2020 年 10 月住了 3 晚

10/10 優異

R

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Inverness terrace
Nice clean hotel with friendly and helpful staff. Good shower but I did find the towel a bit small.
於 2020 年 10 月住了 2 晚
Karen 於 2020年10月8日的回應
Delighted to hear your words of praise. We will ensure to provide a consistent service in the future as well. Have a pleasant day ahead. Regards, Karen

2/10 很差

真實旅客

the hotel is closed and they charged me
於 2020 年 4 月住了 1 晚
Chris 於 2020年7月7日的回應
Apologies for the inconvenience caused, we have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Chris

2/10 很差

Danijel

不滿：整潔度和職員與服務
於 2020 年 6 月住了 1 晚
David 於 2020年6月16日的回應
Hi, Danijel! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, David!

6/10 一般

Nathalie

多人同遊
讚好：整潔度
不滿：客房舒適度
Hotel hatte eine gute Lage und war sauber. Leider waren die Betten sehr durchgelegen und es hat durch das Fenster gezogen und war sehr laut. Für ein paar Tage ist es aber in Ordnung
於 2020 年 3 月住了 3 晚

4/10 欠佳

真實旅客

於 2020 年 3 月住了 3 晚
Ammy 於 2020年3月14日的回應
Hi, We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Oliver

2/10 很差

真實旅客

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Unprofessional, Amateurish, Extremely Poor.
This was without doubt the worst experience of booking a stay in London. I shall never make a booking at a OYO hotel again and I have advised friends, family and work colleagues to steer clear. I booked 4 nights at My Stay Inn in Earl's Court, London. When I arrived the front door was locked and another customer was also trying to gain access. After 30 minutes on a call I was told by the call centre that they didn't have a room for me despite my having a confirmation. The other customer found that when she went to her room it was already occupied. She eventually gave up in frustration and just left. I said that I was not prepared for them to locate another OYO hotel nearby and to cancel my booking. They refused to do that so I simply left and checked in elsewhere. A guest at the hotel said that he had seen the same thing with several other bookings on previous days. To me this is nothing more than a breach of contract and might be considered sharp practice or a scam. Overbook your rooms then refuse to cancel or refund to very angry and frustrated customers. Crap.
於 2020 年 3 月住了 4 晚
Ammy 於 2020年3月11日的回應
Hi, We regret the trouble caused. Be assured, this feedback has been passed to our concerned team and necessary steps will be taken to avoid such issues in the future. Looking forward to hosting you with an awesome experience in the future. Regards, Ammy

8/10 不錯

Garnier

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 8 晚
Ammy 於 2020年3月11日的回應
Thanks a ton for the amazing rating, Garnier. We are glad that we succeeded in matching your experience with your expectations. Regards, Ammy

4/10 欠佳

Aaron

商務旅客
不滿：整潔度、職員與服務和客房舒適度
Not a hotel in the common use of the term.
The code to enter the front door was not provided, the carpet throughout the structure, including in the room was dirty, there was a-tip on the floor and it was not mine, the Wi-Fi did not work, the receptionist/cleaning person did not speak English, the shower had lukewarm water. I understand that the price is extremely low, so the sink is the size of that of an airplane, the size of the room being extra small and the bed is home made with scraps of wood, but that does not in my view justify everything else neglect. It should not be publicized as a hotel, but a hostel probably.
於 2020 年 3 月住了 2 晚
Ammy 於 2020年3月18日的回應
Hi Aaron, We truly regret the inconvenience caused. This is not the kind of experience we are known for, however, we have shared the stern feedback with our team so that corrective actions can be taken leading to this concern to ensure a relaxing stay for our guests when they visit us next time. Looking forward to a long and meaningful association with us in the future. Regards, Ammy

8/10 不錯

真實旅客

商務旅客
於 2020 年 2 月住了 2 晚
Ammy 於 2020年3月6日的回應
Hi, Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Ammy

2/10 很差

Rijad

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 2 晚
Ammy 於 2020年3月18日的回應
Hi Rijad, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ammy

8/10 不錯

Mary (Australia )

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I have stayed in this hotel a few times on business. It is well-priced for central London with new and freshly decorated decor. It is good value for money!
於 2020 年 2 月住了 2 晚
Ammy 於 2020年3月4日的回應
Hi Mary, That is what we love to hear from our valued guest. Give us another opportunity to delight you again with our services soon. Wish you a wonderful day. Regards, Ammy

6/10 一般

真實旅客

多人同遊
不滿：職員與服務和住宿狀況
於 2020 年 2 月住了 4 晚
Ammy 於 2020年3月3日的回應
Hi, Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Ammy

2/10 很差

Jihae

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 4 晚
Ammy 於 2020年3月2日的回應
Hi, Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Ammy

4/10 欠佳

Lena

不滿：整潔度和職員與服務
Die Rezeption ist nicht täglich besetzt und erst nach einer Stunde Wartezeit (und einem Anruf bei Hotels.com) konnten wir jemanden auf einer der 5 angegebenen Nummern erreichen. Die Reinigungskraft die uns zum Zimmer brachte konnte kein Englisch und eine Verständigung war somit nur durch Google Übersetzer möglich. Das wlan funktionierte während des gesamten Aufenthalts nicht. Auch nachdem wir die Kontaktperson angeschrieben haben und ein neues Netzwerk und Passwort erhalten haben, ging dieses nicht. Die Sauberkeit lies leider sehr zu wünschen übrig. In den bereitgestellten Tassen war Staub, die Duschkabine hatte Flecken auf dem Boden und Rost an der brause. Auf dem Teppichboden waren Flusen und Flecken. An der Garderobe hing nur ein einziger Bügel. Obwohl wir eine Woche im Hotelzimmer waren wurden weder die Bettwäsche noch die Handtücher ausgetauscht. Das Wasser in der Duschkabine lief erst nach einer Stunde ab, somit konnten wir diese auch nie ordentlich ausspülen da es sich direkt wieder gestaut hat. Ich bin mir dessen bewusst das wir kein Vermögen für die Unterkunft bezahlt haben, dafür kann ich gut und gerne in der Ausstattung und dem Service Abstriche machen aber wenn es um die Grund Hygiene und Sauberkeit geht, verstehe ich ein nachlässiges Verhalten nicht.
於 2020 年 2 月住了 7 晚
Ammy 於 2020年3月2日的回應
Hallo Lena! Wir bedauern zutiefst, dass Sie solche Erfahrungen mit uns gemacht haben. Wir haben dasselbe an unser relevantes Team weitergeleitet, um sicherzustellen, dass dies keinem unserer Gäste jemals wieder passiert. Bitten Sie Sie, unsere aufrichtige Entschuldigung anzunehmen, und wir versprechen, uns Tag und Nacht zu bemühen, um Ihre Erwartungen in Zukunft zu erfüllen. Grüße, Ammy.

2/10 很差

Adrien

家人同遊
不滿：職員與服務、住宿狀況和客房舒適度
Deplorable
Personne à l’arrivée. Pas de code pour déverrouiller la porte. Un autre voyageur a ouvert la porte. Ensuite attente pendant plus d une heure pour libérer la chambre et faire Partiellement le ménage... wifi et tv ne fonctionnait pas. J ai sollicité par e-mail le responsable sans réponse. Peinture écaillée dans la salle de bain. Spot plafond salle de bain avec variation de luminosité Certainement pas aux normes....
於 2020 年 2 月住了 5 晚
Ammy 於 2020年3月2日的回應
Salut, Adrien! Nous sommes extrêmement désolés de savoir que votre expérience avec nous n'a pas été agréable. Nous travaillerons certainement sur vos commentaires pour fournir la meilleure expérience possible la prochaine fois, Ammy.

4/10 欠佳

RicoO.

家人同遊
讚好：整潔度和設施服務
Rechts zentral in guter Lage. Zimmer klein aber für 2-3 Tage gut. Sauberkeit OK. Kein Kaffee nachfüllen möglich. Sehr dünne Wände. Gute Lokale und UBahn Fussweit.
於 2020 年 2 月住了 2 晚
Ammy 於 2020年3月2日的回應
Wir erwarten nie, dass einer unserer Gäste mit solchen Problemen konfrontiert wird, Rico! Wir entschuldigen uns sehr, nachdem wir diese Art von Ärger kennen, mit dem unsere Gäste konfrontiert sind. Wir haben dies mit unserem Team geteilt, um die erforderlichen Maßnahmen zu ergreifen, um sicherzustellen, dass es sich nicht wiederholt. Grüße, Ammy.

4/10 欠佳

真實旅客

不滿：職員與服務、住宿狀況和客房舒適度
Kein Service /lediglich ein Schlafplatz
Der Service war nur auf digitalem Wege möglich An der Rezeptionshotline ist mehrmals keiner Ran gegangen Das Zimmer war im Erdgeschoss und einem Meter neben der Hauswand wurde der Müll gestapelt Die Temperatur der Dusche konnte man nicht verstellen
於 2020 年 2 月住了 3 晚
Ammy 於 2020年3月1日的回應
Wir erwarten niemals, dass sich einer unserer Gäste solchen Problemen stellt. Wir entschuldigen uns sehr, nachdem wir diese Art von Ärger kennen, mit dem unsere Gäste konfrontiert sind. Wir haben dies mit unserem Team geteilt, um die erforderlichen Maßnahmen zu ergreifen, um sicherzustellen, dass es sich nicht wiederholt. Grüße, Ammy.

10/10 優異

Manon (Paris)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Très joli appartement de ville et très bien situé pour des visites dans le centre de Londres. L'endroit est vraiment agréable et typique londonien. Je recommande
於 2020 年 2 月住了 2 晚
Ammy 於 2020年3月1日的回應
Merci pour ton appréciation, Manon! Nous espérons vous offrir un service cohérent à chaque fois. Cordialement, Ammy.

6/10 一般

真實旅客

家人同遊
讚好：職員與服務
不滿：住宿狀況和客房舒適度
Dårlig internett- jeg fikk ikke noe kode før pr. Email. * rom var alt for kaldt* tv/kanal fungere ikke. * dyne alt for tynn. Jeg bestiller ikke denne hotel igjen.
於 2020 年 2 月住了 2 晚
Ammy 於 2020年3月23日的回應
Dette er ikke opplevelsen vi ønsker at du skal ha. Vi vil dypdykk i dette problemet og vil gjøre vårt beste for å forbedre opplevelsen din med oss. Hilsen Ryan

2/10 很差

Alexander

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not a fan when hotels list that they have wifi when it actually does not work. I also contacted them about it and they said it will be fixed butdureing my stay it did not work.
於 2020 年 2 月住了 2 晚
Ammy 於 2020年2月23日的回應
We never expect any of our guests to face such issues, Alexander! We are extremely apologetic after knowing this kind of hassle faced by our guests. We have shared this with our team to take the necessary actions to ensure it does not repeat. Regards, Ammy.

4/10 欠佳

Hojin

家人同遊
不滿：職員與服務和客房舒適度
호텔 위치만 좋고 나머지는 모두 별로입니다.
셀프 체크인 호텔이라는 안내를 전혀 미리 받지 못한 채 도착해서 게시된 안내 내용을 보고 이메일을 보내서 겨우 방배정을 받았습니다. 당연히 미리 이메일로 안내해 주었어야할 내용이었습니다. 호텔 내 상주 직원이 없어 불편했고(체크인이 가능한 오후 3시에 도착했음에도 불구하고), 배정받은 방의 창은 전혀 방음이 되지 않아 잠을 이루기 어려웠으며, 완전히 내부 바닥이 까맣게 타버린 커피포트가 있어서 이메일로 항의하여 다른 방에 있는 것으로 교체하여 사용했습니다. 우연히 복도에서 만난 다른 여행객은 밤에 도착하여 이메일 안내 답장을 전혀 받지 못해 급하게 다른 숙소에서 잠을 자고 이튿날 아침에 다시 호텔로 와서 항의 연락을 하는 등 황당한 일을 겪었습니다.
於 2020 年 2 月住了 2 晚
Ammy 於 2020年2月22日的回應
We never expect any of our guests to face such issues. We are extremely apologetic after knowing this kind of hassle faced by our guests. We have shared this with our team to take the necessary actions to ensure it does not repeat. Regards, Ammy.

6/10 一般

Madeleine (Tinbeerwah)

家人同遊
讚好：整潔度、設施服務和住宿狀況
This is a good budget place in a great area of London. The problem issue is with the management of check-in as there is no front desk. There is a central number (the only number on the confirmation email) that co-ordinates properties the accommodation group owns - - and while helpful they have no real understanding of how this property works eg telling me there was reception there! - this was when I rang them to confirm checkin arrangements after noting in reviews there had been regular issues with checkin/codes. (I had also emailed them unsuccessfully) The issue it panned out is that you are meant to get sent an email link with the security codes for the front door and to access your own unit door once inside - however these links are not always being sent or something! - with the result that people turn up at check-in time and can't get in! There is only a mobile number on the door to ring (so you need a local sim etc) and the person is not always available (understandably) so if you are lucky someone will be arriving/leaving and let you in the main door where you can wait in the corridor till you can get hold of the local co-ordinator to get details to access your room! This is what happened to us, and to 2 groups of people arriving when we were leaving! I have registered my concerns with the phone check-in person who will pass it on and I hope they are able to manage check-in better in the future as this is a good budget stay otherwise.
於 2020 年 2 月住了 1 晚
Ammy 於 2020年2月20日的回應
Hey, Madeleine! We understand the disappointment with our services. Certainly not the kind of experience we would want our guests to have. We will cascade the feedback to our concerned team for future improvements. Looking forward to a long and meaningful association with us in the future. Regards, Ammy.

2/10 很差

真實旅客

於 2020 年 2 月住了 6 晚
Cheshta 於 2020年2月20日的回應
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

10/10 優異

Peter

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Ammy 於 2020年2月14日的回應
Hey, Peter! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Ammy.

6/10 一般

NIKOLAOS

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Modern but noisy
Modern room but really noisy. Needs double glazed windows as its one step away from the street!
於 2020 年 2 月住了 2 晚
Cheshta 於 2020年2月12日的回應
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

2/10 很差

真實旅客

於 2020 年 2 月住了 1 晚
Ammy 於 2020年2月8日的回應
Sincere Apologies. We are disappointed to see that our guest is dissatisfied with our services, however, we would love to understand the reason behind the issue you have faced to enhance your experience with us. Hope to hear from you shortly :) Regards, Ammy.

2/10 很差

真實旅客

讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 2 晚
Ammy 於 2020年2月8日的回應
Sincere Apologies. We are disappointed to see that our guest is dissatisfied with our services, however, we would love to understand the reason behind the issue you have faced to enhance your experience with us. Hope to hear from you shortly :) Regards, Ammy.

6/10 一般

Emran

於 2020 年 2 月住了 2 晚
Cheshta 於 2020年2月8日的回應
Hi, Emran! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

2/10 很差

真實旅客

於 2020 年 1 月住了 2 晚
Ammy 於 2020年2月4日的回應
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

6/10 一般

真實旅客

讚好：設施服務和住宿狀況
於 2020 年 1 月住了 3 晚
Ammy 於 2020年2月2日的回應
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

2/10 很差

guillaume

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Nous n'avons pas pu y dormir ...
Horrible ! Une fois arrivé à l'hôtel j'ai appelé le numéro fournit durant 30 minutes ('self-checkin') : je n'ai pas eu de réponses. Bilan, nous sommes resté devant la porte, pas d'informations pour rentrer dans notre chambre. Nous avons dû trouver un autre hôtel, en plus le paiement était déjà fait !
於 2020 年 1 月住了 1 晚
Ammy 於 2020年1月29日的回應
Salut, Guillaume! Nous comprenons la déception de nos services. Certainement pas le genre d'expérience que nous voudrions avoir pour nos invités. Nous transmettrons les commentaires à notre équipe concernée pour de futures améliorations. Dans l'attente d'une longue et significative association avec nous à l'avenir. Cordialement, Ammy.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Great value stay for New Years. Good condition room, tiny but still great. Getting in touch with the property was a pain, since I needed the 4 digit code before entering. Number goes unanswered generally and no replies to emails, even Expedia couldn't get in touch with them for 2 days. I then found their details online somehow. Would suggest improving their contact details, both email and phone. They did apologize, but still - needless stress for what should be standard customer service.
於 2019 年 12 月住了 1 晚
Ammy 於 2020年1月26日的回應
Thanks for sharing this. We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

10/10 優異

Mary

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
Ammy 於 2020年1月26日的回應
Hey, Mary, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

2/10 很差

LUIS

商務旅客
不滿：職員與服務
於 2020 年 1 月住了 1 晚
Ammy 於 2020年1月26日的回應
Sincere Apologies, Luis! We are disappointed to see that our guest is dissatisfied with our services, however, we would love to understand the reason behind the issue you have faced to enhance your experience with us. Hope to hear from you shortly :) Regards, Ammy.

10/10 優異

Emran

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
Ammy 於 2020年1月18日的回應
Hey Emran, It is always good to see our guests happy. Such feedback helps us. Keep them coming :)

10/10 優異

Emran

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
Ammy 於 2020年1月18日的回應
Hey, Emran, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

8/10 不錯

真實旅客

讚好：整潔度
不滿：職員與服務
Good value budget hotel room in a handy location. Great for tube station but also not too far to walk to v&a harrods etc. room very tiny. Getting access into the hotel was a real problem. The keypad is temperamental& does not work consistently .... The helpline was not manned constantly & I was not the only guest who found themselves outside unable to gain access. The lack of a manned reception means you need to have a 24hr manned phone line. Or an upgraded door entry system. Overall a good value budget place to stay.
於 2020 年 1 月住了 3 晚
Ammy 於 2020年1月17日的回應
Thanks for sharing this. We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

10/10 優異

Emran

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
Cheshta 於 2020年1月16日的回應
Thanks for the perfect rating, Emran! Hope to host you soon. Looking forward to your continuous love and support :) Regards, Cheshta

6/10 一般

Radhika

不滿：整潔度和客房舒適度
The room got changed at the last minute. And it was small but what we expected. It was a bit dirty and run down and the mattress was really soft. There was a constant creaking throughout the night as well. Overall did not sleep well.
於 2019 年 12 月住了 1 晚
Cheshta 於 2020年1月16日的回應
Hi, Radhika! Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

2/10 很差

真實旅客

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
NO RESERVEIS ESTE HOTEL. Es un FRAUDE y por lo tanto la peor experiencia de mi vida. Quizás cometimos el error de reservar sin leer comentarios. Después de hacerlo íbamos con miedo y al llegar allí los peores presagios se hicieron realidad. Se supone que al reservar te envían en un email (tras hacer un supuesto check in) un código para entrar. Nunca lo recibimos ni siquiera tras varios emails, whatsapp, llamadas en la última de ellas nos dijeron que allí en la recepción nos la darían. Al llegar, no existe ni cartel en la puerta ni por lo tanto recepción, después de más de dos horas hablando con ellos por telefono, se ríen de ti, te dan números falsos a los que llamar y te dejan tirado en la calle teniendo que pagar otro hotel para poder pasar la noche. Un vecino nos dijo que a diario ocurría lo mismo, que veia a personas allí esperando y hablando por telefono y nunca nadie llegaba a abrirles. Además de la vergüenza que es que estes allí y quien te coge el telefono te habla un inglés que jamás vas a entender puesto que no quieren que les entiendas e incluso creemos que no son ni ingleses pues su nivel lingüístico es pobre. Te ponen música al telefono, te hacen preguntas del tipo ¿que ves en la puerta del hotel? ¿esta seguro que está en la puerta? para que creas que eres tu el que esta perdido, y no es así. Estoy seguro que las buenas puntuaciones son de gente de su propia organización. Reservamos con expedia y vamos a comenzar los trámites para la reclamación.
於 2019 年 9 月住了 2 晚

6/10 一般

David

讚好：整潔度和職員與服務
於 2019 年 7 月住了 8 晚

8/10 不錯

James

讚好：整潔度和客房舒適度
Smart and value for money..but some shortcomings
Good: Smart rooms, very comfortable bed, good location, good value for money Bad: check is supposed to be by keypad but no code sent but there is a reception? unclear procedure. TV received no channels at all and will only allow you to screen mirror from phone, no net curtain/privacy at main window and on another small window no curtain at all, so very light at night.
於 2019 年 7 月住了 1 晚

2/10 很差

Ivy

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Worst living experience ever ! The air-con could not function at all. The staff first told us she would arrange technician or change the room for us the next day. But then on the next day, the staff said that the air-con’s issue is a common problem to all the rooms and no technician could come to fix at the moment and no room could be changed. After checking other reviews on the property, I found that the air-con has long been an issue, which means that the hotel had not fixed the problem at all. Second, the property is located near the roads and the rooms are not soundproofed, so you can experience all sort of noisy traffics day and night. Third, there is a ridiculous light installed right outside our window which was so bright that heavily affect our sleeping. Not to mention other issues such as flooding in the bathroom and the ridiculous under-sized toilet seat resulting in a large gap in the front.
於 2019 年 6 月住了 3 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
really pleased to have a kettle with big cups ,not mentioned on the booking,I think it should be ,usb charging facility on electrical sockets was good wifi worked.unfortunately couldnt get the tv to work but it didnt matter as was out till gone 11pm,the toilet roll holder was hanging off the wall overall a great space to stay for the price,half hour walk from royal albert hall,happy to reccomend this property
於 2019 年 6 月住了 1 晚
Ammy 於 2019年6月29日的回應
Hi! Thanks for spending your valuable time to write the review. Surely, we’ll work on your feedback for a better guest experience in the future. Hope to host you soon :) Regards, Ammy

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Das unser Zimmer direkt auf die Straße zeigte. Sehr schlecht geschlafen da die Fenster kaum Schall geschützt sind.
於 2019 年 5 月住了 4 晚

10/10 優異

Oana

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 4 晚

10/10 優異

Silvio

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 2 晚

2/10 很差

Mehdi

Wi-Fi was not working, TV was brokage, no room maintenance
於 2018 年 11 月住了 2 晚