1 間睡房、高級寢具、迷你吧、房內夾萬

佩斯塔納切爾西橋酒店的評價

4 out of 5
佩斯塔納切爾西橋酒店
354 Queenstown Road, Battersea, London, England

評價

8.8

優異

10 分評分,優異;1010 則評價中有 586 則" "
8 分評分,不錯;1010 則評價中有 289 則" "
6 分評分,一般;1010 則評價中有 75 則" "
4 分評分,欠佳;1010 則評價中有 33 則" "
2 分評分,很差;1010 則評價中有 27 則" "

9.2/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚

4/10 欠佳

Mei Ling

於 2023 年 10 月住了 1 晚

10/10 優異

Yung-Yuan

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 2 晚
Ash Sarswat - General Manager 於 2023年6月29日的回應
Dear Mr./Ms. Yung-Yuan,Thank you so much for your perfect rating! We are thrilled to hear that you had a fantastic experience during your stay with us. Providing excellent service and ensuring our guests have a memorable time is our top priority. We look forward to welcoming you back for another wonderful stay in the future!Best wishes,Ash Sarswat - General Manager

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 2 晚
Ash Sarswat - General Manager 於 2023年4月20日的回應
Dear Anonymous We were delighted to hear that your recent stay at Pestana Chelsea Bridge was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Chelsea Bridge for your holiday. We look forward to hosting you again soon at our hotel.Kind regards,Ash Sarswat - General Manager

8/10 不錯

Shui Sang Bernard

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice place
於 2022 年 8 月住了 2 晚

10/10 優異

真實旅客

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff are very friendly and helpful! Housekeeping is spotlessly clean. Parking lot just outside hotel. Very much recommended.
於 2020 年 3 月住了 4 晚
Pestana_Chelsea_Bridge 於 2020年3月24日的回應
Dear guest, I am delighted to hear that we have met your expectations. Thank you for taking the time to share your feedback online. I look forward to welcoming you back soon. Kindest Regards, Ash Sarswat - General Manager

10/10 優異

Ka Kit

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 2 晚
Pestana_Chelsea_Bridge 於 2020年3月24日的回應
Dear guest, Thank you for taking the time to share your feedback online.

10/10 優異

Fei

於 2019 年 11 月住了 5 晚

8/10 不錯

Vivianne

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Julia

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 7 晚

10/10 優異

Lorrainne (Bartlett)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel. Very posh and upscale. They even gave us an upgrade.
於 2024 年 4 月住了 1 晚

10/10 優異

Joley

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

8/10 不錯

Jahan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean hotel, nice room and comfy bed. Probably wouldn’t stay here again as there are better located options in London.
於 2024 年 4 月住了 3 晚
Ash Sarswat - General Manager 於 2024年4月29日的回應
Dear Jahan, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel clean with comfortable accommodations. However, we're sorry to hear that our location did not meet your expectations. We're continuously striving to improve, and your comments will help us to enhance our services in the future.We value your opinion and hope to have the opportunity to welcome you back in the future. Warm regards,

10/10 優異

Viviana

讚好:整潔度、職員與服務和住宿狀況
.
於 2024 年 4 月住了 4 晚

8/10 不錯

Julie

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel. The room was very large and clean. I would’ve rather had a view to the river instead of another person apartment but still very comfortable. It is a bit out of the way from the city center.
於 2024 年 4 月住了 1 晚
Ash Sarswat - General Manager 於 2024年4月22日的回應
Dear Julie,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you enjoyed your spacious and clean room. While we understand your preference for a river view, we're pleased to know that you found your accommodation comfortable nonetheless.Regarding the location, we appreciate your feedback. While we're a bit away from the city center, we aim to provide a peaceful retreat for our guests while still offering convenient access to nearby attractions.We hope to have the opportunity to welcome you back in the future.Warm regards,

8/10 不錯

Wendy

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nestled away in the perfect spot to Battersea Power station and easy 15 min walk to Sloane Square and Chelsea and Kings Road.
於 2024 年 4 月住了 2 晚
Ash Sarswat - General Manager 於 2024年4月22日的回應
Dear Wendy,Thank you for taking the time to share your feedback. We're thrilled to hear that you found our hotel conveniently located, providing easy access to Battersea Power Station as other nice locations.We strive to offer our guests a comfortable and convenient stay, and we're delighted that you enjoyed exploring the nearby areas.We hope to have the pleasure of welcoming you back on your next visit to the area.Warm regards,

10/10 優異

Asad

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We came early and the wonderful staff allowed us to check in 6 hours early when check in is at 4 we came at 10 very helpful and friendly staff and a peaceful hotel
於 2024 年 4 月住了 1 晚
Ash Sarswat - General Manager 於 2024年4月22日的回應
Dear Asad,Thank you for taking the time to share your experience with us. We're thrilled to hear that our staff were able to accommodate your early check-in request and that you found them to be helpful and friendly. Providing a peaceful and welcoming environment is always our goal, and we're glad to hear that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back again soon.Warm regards,

10/10 優異

Faisal

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location was amazing. Rooms are standard
於 2024 年 4 月住了 1 晚
Ash Sarswat - General Manager 於 2024年4月22日的回應
Dear Faisal,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you appreciated our fantastic location.We're sorry to hear that the rooms did not fully meet your expectations. We appreciate your feedback, and we will use it to continuously improve our services.We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,

10/10 優異

Soraya

讚好:整潔度、職員與服務和住宿狀況
Very nice
於 2024 年 4 月住了 1 晚
Ash Sarswat - General Manager 於 2024年4月23日的回應
Dear Soraya,Thank you for your feedback!We're glad to hear that you had a positive experience with us. We strive to provide excellent service and ensure all our guests have a comfortable stay. We hope to welcome you back again soon!Warm regards,

8/10 不錯

Paul

讚好:整潔度和住宿狀況
Hotel nice enough, free drink voucher , which was appreciated. Fabulous bed ,didn’t use the restaurant
於 2024 年 4 月住了 1 晚
Ash Sarswat - General Manager 於 2024年4月22日的回應
Dear Paul,Thank you for taking the time to leave us a review. We're delighted to hear that you enjoyed our comfortable beds and the complimentary drink voucher. However, we regret that you did not have the chance to experience our restaurant during your stay.Your feedback is important to us, and we appreciate your comments.We hope to have the opportunity to welcome you back in the future for a more complete experience.Warm regards,

6/10 一般

Saalim

讚好:整潔度和職員與服務
不滿:住宿狀況
於 2024 年 4 月住了 1 晚

8/10 不錯

Sandra (Nepean)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really liked the size of the room and the view. The location is really quite excellent as well and we could walk everywhere with lots of amenities around like a shopping mall and Battersea Park.
於 2024 年 3 月住了 10 晚
Ash Sarswat - General Manager 於 2024年4月22日的回應
Dear Sandra,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed the size of your room, the view, and the excellent location of our hotel. It's wonderful to know that you found our location convenient for exploring the area and accessing amenities like the shopping mall and Battersea Park.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,

10/10 優異

Jean

於 2024 年 4 月住了 2 晚

10/10 優異

Marissa

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff were very friendly at reception when I checked in on Tues 26th March at 6 pm. We got the two drinks vouchers as Gold VIP member and an upgrade to super king room with fantastic views over the river Thames. Had a great stay. Thanks
於 2024 年 3 月住了 1 晚
Ash Sarswat - General Manager 於 2024年4月4日的回應
Dear Marissa,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great stay and that you enjoyed the fantastic views over the River Thames from your upgraded super king room.It's wonderful to know that our reception staff provided friendly and attentive service during your check-in.We truly appreciate your loyalty and hope to have the pleasure of welcoming you back for another memorable stay in the future. Warm regards,

10/10 優異

Akvile

讚好:整潔度、職員與服務、設施服務和住宿狀況
It’s perfect location, beautiful area to walk around, close to a beautiful park. Loved the big spacious room with separate bath and shower.
於 2024 年 3 月住了 2 晚
Ash Sarswat - General Manager 於 2024年4月4日的回應
Dear Akvile,Thank you for your wonderful review and for choosing to stay with us. We're delighted to hear that you enjoyed our hotel's perfect location and the beautiful area surrounding it, especially the proximity to Battersea Park.It's fantastic to know that you found your room spacious and appreciated the separate bath and shower facilities. Providing a comfortable and relaxing stay for our guests is always our priority.We hope to welcome you back for another enjoyable experience soon. Warm regards,

10/10 優異

Oliver

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel. Great location for Battersea power station
於 2024 年 3 月住了 1 晚
Ash Sarswat - General Manager 於 2024年3月27日的回應
Dear Oliver,Thank you for choosing to stay at our hotel and for sharing your positive feedback. We are delighted to hear that you enjoyed your experience with us and found our location convenient for visiting Battersea Power Station.We hope to have the pleasure of welcoming you back in the future for another great stay.Warm regards,

8/10 不錯

Rob

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is a 20 minute walk from the Sloane Square tube stop and across from the beautiful Battersea Park. The refurbished Battersea Power Station is a short walk away. The hotel itself is both clean and quiet. The bathroom in the room could use an update and having a window into the bathroom is rather odd. I am not sure if they white leather coach was an interesting choice for the room as it was not very comfortable. The bed in the room was very comfortable and the room was very clean.
於 2024 年 3 月住了 4 晚
Ash Sarswat - General Manager 於 2024年3月27日的回應
Dear Rob,Thank you for sharing your feedback on your recent stay at our hotel. We are delighted to hear that you found our location convenient and enjoyed the tranquility of our premises.Your feedback is invaluable as we continuously strive to enhance the comfort and satisfaction of our guests. Rest assured, we will take your suggestions into consideration for future improvements.Thank you again for your review, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

8/10 不錯

Matt

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

8/10 不錯

Harvey

讚好:整潔度、職員與服務和住宿狀況
lovely facilities and responsive and friendly desk staff, especially Stephanie needed better variety and tasting breakfast choices, lunch soup was served late and was the wrong one
於 2024 年 3 月住了 5 晚
Ash Sarswat - General Manager 於 2024年3月18日的回應
Dear Harvey,Thank you for taking the time to share your feedback with us. We are delighted that you found our facilities lovely and our front desk staff, especially Stephanie, responsive and friendly. Providing exceptional service is our priority, and it's rewarding to hear that we met your expectations in this regard.We appreciate your constructive feedback regarding the breakfast choices and the timing and selection of lunch soup. Rest assured, we will address these concerns with our team to ensure improvements are made to enhance the overall dining experience for our guests.Your satisfaction is important to us, and we value your input as it helps us to continually improve. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,

10/10 優異

antoine

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great experience, good & reactive management.
於 2024 年 3 月住了 3 晚
Ash Sarswat - General Manager 於 2024年3月18日的回應
Dear Antoine,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had a great experience during your stay and that you found our management team to be responsive to your needs.We strive to provide exceptional service and ensure that our guests have a memorable stay. Your kind words are truly appreciated and will be shared with our team as motivation to continue delivering excellent service.We look forward to welcoming you back for another wonderful experience in the future.Warm regards,

6/10 一般

Ankica

伴侶同遊
不滿:職員與服務
Grosse Zimmer, großes Badezimmer, angenehm ausgestattet wenn auch in allem ein polish gut täte.
於 2024 年 3 月住了 2 晚
Ash Sarswat - General Manager 於 2024年3月15日的回應
Dear Ankica,Thank you for your recent stay with us and for taking the time to share your feedback. We are delighted to hear that you found our rooms spacious and well-furnished.Your comment regarding the need for a polish in our furnishings is duly noted, and we will ensure that our housekeeping team pays extra attention to this aspect to maintain our high standards of cleanliness and presentation.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

8/10 不錯

Walid

讚好:整潔度、職員與服務和住宿狀況
Lovely place, transportation all around 5-10 min walks max. Would definitely recommend it:)
於 2024 年 3 月住了 6 晚
Ash Sarswat - General Manager 於 2024年3月15日的回應
Dear Walid,Thank you for your kind recommendation and positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and that you enjoyed your overall experience at our hotel.Your satisfaction is our top priority, and we are thrilled to know that we could meet your expectations. Should you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us.We look forward to welcoming you back for another pleasant stay in the future.Warm regards,

10/10 優異

Harold (Worthing)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Always first class and superb breakfast buffet
於 2024 年 3 月住了 2 晚
Ash Sarswat - General Manager 於 2024年3月13日的回應
Dear Harold,Thank you so much for your kind words and for choosing to stay with us at Pestana Chelsea Bridge Hotel. We're thrilled to hear that you had a first-class experience and enjoyed our superb breakfast buffet.Ensuring that our guests have an exceptional stay is always our top priority, and we're delighted that we were able to meet your expectations.We look forward to welcoming you back for another fantastic stay in the future.Warm regards,

8/10 不錯

Ammar

伴侶同遊
Prima hotel. Goede rustige omgeving
於 2024 年 3 月住了 2 晚
Ash Sarswat - General Manager 於 2024年3月13日的回應
Dear Ammar,Thank you for choosing to stay at our hotel and for sharing your positive feedback. We're delighted to hear that you enjoyed your experience with us and found our hotel to be great, especially in our quiet area.We strive to provide our guests with a peaceful and comfortable stay, and we're glad to know that we succeeded during your visit.We hope to have the pleasure of welcoming you back on your next trip to London.Warm regards,

8/10 不錯

Michael

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sehr schöne Lage im gehobenen Viertel, Frühstück war okay, aber halt nichts besonderes... Personal war sehr freundlich... Wir waren 3 Nächte im Hotel und das Zimmer war sehr geräumig und auch sehr schön, das Bad hatte eine Badewanne und auch eine Dusche. Im Endeffekt kann man das Hotel auf jedenfall weiterempfehlen
於 2024 年 3 月住了 3 晚
Ash Sarswat - General Manager 於 2024年3月13日的回應
Dear Michael,Thank you for choosing to stay with us and for taking the time to share your experience. We're pleased to hear that you enjoyed our upscale location and found our staff to be friendly.We appreciate your feedback regarding the breakfast. Rest assured, we'll take your comments into consideration as we continually strive to improve our offerings.It's wonderful to know that you found your room spacious and enjoyable, with the added convenience of having both a bathtub and shower in the bathroom.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 優異

Franz

讚好:整潔度、職員與服務和住宿狀況
All together a satisfying stay in Pestana hotel
於 2024 年 3 月住了 3 晚
Ash Sarswat - General Manager 於 2024年3月13日的回應
Dear Franz,Thank you for choosing to stay with us at Pestana Hotel. We are pleased to hear that your stay was satisfying overall.We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything specific you feel we could improve upon, please don't hesitate to let us know.Warm regards,

10/10 優異

Mohammed

家人同遊
讚好:整潔度和職員與服務
Staff were helpful . On other hand some details need to be taken like not providing tissue box in room , breakfast menu fixed all days with few options
於 2024 年 2 月住了 5 晚
Ash Sarswat - General Manager 於 2024年3月13日的回應
Dear Mohammed Thank you for sharing your feedback from your recent stay with us. We're pleased to hear that you found our staff to be helpful during your time with us.We appreciate your comments regarding the absence of a tissue box in your room and the limited breakfast menu options. Rest assured, we will address these concerns internally to ensure a better experience for our future guests.Your feedback is valuable to us as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

10/10 優異

Carlos Renan

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚

10/10 優異

Paige

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing location. Very safe and modern. Lots of restaurants near by within walking distance. Close to the tube.
於 2024 年 2 月住了 3 晚
Ash Sarswat - General Manager 於 2024年2月12日的回應
Dear Paige,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a wonderful experience during your stay at our hotel and that you found our location to be amazing, safe, and modern.Ensuring our guests' comfort, convenience, and safety is our utmost priority, and we are delighted that we were able to meet your expectations in these aspects. We are also pleased to know that you enjoyed the proximity to restaurants and the convenience of being close to the tube.We look forward to welcoming you back for another enjoyable stay in the future. Thank you once again for choosing to stay with us.Warm regards,

10/10 優異

Peter

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel, we got upgraded to a suite which was wonderful.
於 2024 年 2 月住了 2 晚
Ash Sarswat - General Manager 於 2024年2月12日的回應
Dear Peter,Thank you for sharing your feedback with us. We are delighted to hear that you had an excellent experience during your stay at our hotel and that you were pleased with the suite upgrade.Providing exceptional service and creating memorable experiences for our guests is our top priority, and we are thrilled that we were able to exceed your expectations.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. Thank you once again for choosing to stay with us.Warm regards,

10/10 優異

Marie

讚好:整潔度、職員與服務和住宿狀況
Really nice hotel , rooms if a very good standard. Beds very comfortable .
於 2024 年 2 月住了 1 晚
Ash Sarswat - General Manager 於 2024年2月12日的回應
Dear Marie ,Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our hotel to be really nice and that you enjoyed the high standard of our rooms, as well as the comfortable beds.Ensuring our guests' comfort and satisfaction is our utmost priority, and we are delighted that we were able to provide you with a pleasant stay.We look forward to welcoming you back for another wonderful experience in the future. Thank you once again for choosing to stay with us.Best regards,

10/10 優異

Alexander

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Gute Lage, große sauberer Zimmer, nettes personal
於 2024 年 1 月住了 3 晚
Ash Sarswat - General Manager 於 2024年2月12日的回應
Dear Alexander,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel and that you found our location convenient, rooms spacious and clean, and staff friendly.Providing a comfortable and pleasant experience for our guests is our top priority, and we are thrilled that we were able to meet your expectations in these aspects.We look forward to welcoming you back for another enjoyable stay in the future.Thank you once again for choosing to stay with us.Best regards,

6/10 一般

Peter Day

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

10/10 優異

Ahmed

於 2024 年 1 月住了 5 晚

10/10 優異

Ron

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff is always super friendly
於 2024 年 1 月住了 3 晚
Ash Sarswat - General Manager 於 2024年2月12日的回應
Dear Ron,Thank you for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.It brings us immense joy to hear that our staff's friendliness made a positive impression on you during your stay. We look forward to welcoming you back for another delightful stay in the future. Thank you once again for choosing to stay with us.Best regards,

10/10 優異

Melissa

Very nice and clean
於 2024 年 1 月住了 2 晚
Ash Sarswat - General Manager 於 2024年2月12日的回應
Dear Melissa,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be very nice and clean during your recent stay.We are thrilled that our efforts were noticeable and appreciated by you.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you once again for choosing to stay with us.Best regards,

10/10 優異

Myuran

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect hotel to enjoy Battersea power station and walk into Chelsea
於 2024 年 1 月住了 2 晚
Ash Sarswat - General Manager 於 2024年2月12日的回應
Dear Myuran,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel and found it to be the perfect choice for enjoying Battersea Power Station and exploring Chelsea.It is our goal to provide our guests with a comfortable and convenient experience, and we are thrilled that we were able to meet your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you once again for choosing to stay with us.Best regards,

8/10 不錯

Matt

讚好:整潔度和職員與服務
The mens 'changing room' in the spa is quite beaten up, floor needs repairing, stains on the walls, sinks etc
於 2024 年 1 月住了 2 晚
Ash Sarswat - General Manager 於 2024年2月12日的回應
Dear Matt ,Thank you for providing feedback about your recent experience at our hotel spa. We sincerely apologize for any inconvenience caused by the condition of the men's changing room.We take such feedback seriously, and we are actively working to address these issues to ensure a more pleasant experience for our guests in the future.We appreciate your understanding and patience as we strive to improve.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable spa experience.Best regards,

10/10 優異

fergal

讚好:住宿狀況
於 2024 年 1 月住了 1 晚