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羅蘭之家公寓的評價

3.5 out of 5
羅蘭之家公寓
121 Old Brompton Rd, London, England

評價

7.6

不錯

10 分評分，優異；150 則評價中有 42 則" "
8 分評分，不錯；150 則評價中有 65 則" "
6 分評分，一般；150 則評價中有 20 則" "
4 分評分，欠佳；150 則評價中有 14 則" "
2 分評分，很差；150 則評價中有 9 則" "

7.6/10 

整潔度

7.6/10 

設施服務

7.6/10 

住宿狀況

7.2/10 

環保程度

評價

8/10 不錯

Sally

於 2023 年 7 月住了 2 晚
RHA 於 2023年7月31日的回應
Dear Sally,Thanks you for your review and we hope to see you again on your next visit to London.Kind regards,Roland House Apartments

10/10 優異

Grace

於 2024 年 1 月住了 6 晚
RHA 於 2024年1月17日的回應
Dear Grace,Thanks for your review and hope to see you again on your next visit to London.Kind regards,Roland House Apartments

8/10 不錯

NICOLO CARLO

讚好：整潔度和住宿狀況
The location is excellent and the property is clean, its a pity that wi-fi for all the stay did not work properly
於 2024 年 1 月住了 5 晚
RHA 於 2024年1月17日的回應
Dear Nicolo,Sorry to hear of the wifi issue. We are in touch with the provider so that they can look into it. I hope this will not deteriorate you from staying with us again.Kind regards,Roland House Apartments.

4/10 欠佳

Mshal

於 2024 年 1 月住了 1 晚
RHA 於 2024年1月9日的回應
Dear Mshal,Thank you for your review, i hope your next visit will be better.Kind regards,Roland House Apartments

8/10 不錯

Nick

不滿：住宿狀況
Reasonable lower cost option. Functional but old.
於 2023 年 12 月住了 3 晚
RHA 於 2024年1月5日的回應
Dear Nick,Thank you for your review.Kind regards,Roland House Apartments

10/10 優異

KATERYNA

家人同遊
讚好：設施服務和住宿狀況
Great location to explore london if you're on a budget. Not a luxury hotel, but the staff are amazing, and the location is great!
RHA 於 2023年12月21日的回應
Dear Kateryna,Thanks for the review. Hope to see you again at Roland House Apartments.Kind regards,Reception

4/10 欠佳

RAED (Amman)

家人同遊
不滿：整潔度、設施服務和住宿狀況
Rooms and public areas are not clean and not tidy.
於 2023 年 12 月住了 1 晚
RHA 於 2023年12月8日的回應
Dear Raed,We are sorry to hear that you were not happy with the cleanliness of the place. I hope the next visit you fine it better.Kind regards,Roland House Apartments

8/10 不錯

ADAM

商務旅客
讚好：整潔度和客房舒適度
於 2023 年 12 月住了 2 晚
RHA 於 2023年12月8日的回應
Dear Adam,Thanks, for your review and hope to see you back.Kind regards,Roland House Apartments

4/10 欠佳

alessandro

不滿：整潔度和住宿狀況
於 2023 年 12 月住了 2 晚
RHA 於 2023年12月8日的回應
Dear Alessandro,I am sorry that your stay was not up to your expectation. Please let us know what went wrong so we can improve.Kind regards,Roland House Apartments

6/10 一般

Chris

於 2023 年 12 月住了 2 晚
RHA 於 2023年12月8日的回應
Dear Chris,Thank you for the review. I hope your next visit will be better.Kind regards,Roland House Apartment

8/10 不錯

Sigrid

於 2023 年 11 月住了 3 晚
RHA 於 2023年12月20日的回應
Dear Sigrid,Thanks for the review. Hope to see you again.Kind regards,Roland House Apartments

4/10 欠佳

Constantinos

伴侶同遊
不滿：整潔度和設施服務
Nice small apartment however was not cleaned to a good standard. The apartment did have a distinct smell which was not pleasant. We had to open the windows to air it out. Also there was a foot mark on the wall and there were ants on the floor.
於 2023 年 11 月住了 1 晚
RHA 於 2023年11月13日的回應
Dear Constantinos,We are very sorry to hear that the room was not in a good standard. We have a 24 reception team and they could have helped you out had you reported the matter to them. Kind regards,Roland House Apartments

8/10 不錯

Mikhail

於 2023 年 10 月住了 5 晚
RHA 於 2023年11月3日的回應
Dear Mikhail,Thank you for your review and hope to see you again.Kind regards,Roland House Apartments

8/10 不錯

John

讚好：整潔度、設施服務和住宿狀況
Great apartments spotlessly clean and a great neighborhood if you love Chelsea great layout. Some of the staff don't seem to be too happy
於 2023 年 10 月住了 7 晚
RHA 於 2023年10月30日的回應
Dear John,Thank for you review and we hope to see you again.Kind regards,Roland House Apartments

10/10 優異

Lisbet

於 2023 年 10 月住了 1 晚
RHA 於 2023年10月11日的回應
Dear Lisbet,Thank you for your review and I hope to see you again.Kind regards,Roland House Apartments

8/10 不錯

Domenico

於 2023 年 9 月住了 8 晚
RHA 於 2023年10月6日的回應
Dear Domenico,Thanks for your review and hope to see you again.Kind regards,Roland House Apartments

10/10 優異

Julian

商務旅客
讚好：整潔度和設施服務
Close to area that I needed for work and close to Gloucester Road tube station for travel.
於 2023 年 9 月住了 2 晚
RHA 於 2023年9月28日的回應
Dera Julian,Thanks for the review and hope to see you soon.Kind regards,Roland House Apartments

8/10 不錯

Ayumi

於 2023 年 9 月住了 1 晚
RHA 於 2023年9月26日的回應
Dear Ayumi,Thank you for your review. We hope to see you again in the coming future.Kind regards,Roland House Apartments

8/10 不錯

John (Burien)

讚好：整潔度、設施服務和住宿狀況
Generally it was a very nice place to stay. It's size was good and it had a little kitchen which makes eating and drinking easier. My only complaint was that there wasn't a vanity in the bathroom.
於 2023 年 9 月住了 4 晚
RHA 於 2023年9月18日的回應
Dear John,Thank you for your review, unfortunately we do not have a vanity unit but a normal sink. Kind regards,Roland House Apartments

10/10 優異

Louise

於 2023 年 9 月住了 4 晚
RHA 於 2023年10月6日的回應
Dear Louise,Thanks for your review and hope to see you again.Kind regards,Roland House Apartments

10/10 優異

Eric

於 2023 年 9 月住了 2 晚
RHA 於 2023年9月15日的回應
Dear Eric,I am glad that you enjoyed your stay at Roland House Apartment. Kind regards,Roland House Apartments

8/10 不錯

Louise

讚好：整潔度、設施服務和住宿狀況
<3
於 2023 年 8 月住了 1 晚
RHA 於 2023年9月1日的回應
Dear Louise,Thank you for your review and hope to see you again.Kind regards,Roland House Apartments.

8/10 不錯

Agnieszka

家人同遊
讚好：客房舒適度
I recommend staying there
Very good location close to Gloucester Road Underground, Tesco, cafes, Natural History Museum, Hyde Park nearby. Friendly staff at reception. Not so much clean though but for a few days it's more than perfect.
於 2023 年 8 月住了 6 晚
RHA 於 2023年8月9日的回應
Dear Agnieszka,Thank you for your review and I hope your nexy stay with us will be better.Kind regards,Roland House Apartments

8/10 不錯

Peter

伴侶同遊
讚好：整潔度和住宿狀況
Very good and convenient location
於 2023 年 8 月住了 4 晚
RHA 於 2023年8月7日的回應
Dear Peter,Thanks for the review and I hope to see you again on your next visit.Kind regards,Roland House Apartments

4/10 欠佳

pierrette

多人同遊
不滿：整潔度、設施服務和住宿狀況
Pas de lavettes pour la vaisselles ni savon. Pas de marmites,ustensiles rudimentaires, pas de linge a vaiselles pas de balai le plancher craquait beaucoup trop. Le wi fi n a pas fonctionné
於 2023 年 7 月住了 4 晚
RHA 於 2023年8月3日的回應
Dear Pierrette,We provide basic utensils for the stay. With regards to the WiFi I am sorry that you did not inform us. We could have rectified it.Kind regards,Roland House Apartments.

6/10 一般

真實旅客

家人同遊
不滿：整潔度
於 2023 年 7 月住了 5 晚
RHA 於 2023年8月2日的回應
Dear Guest,Thank you for your review, it would have helped us if you would have mentioned some points as I can't see any remarks.Kind regards,Roland House Apartments.

6/10 一般

Isabel

伴侶同遊
讚好：整潔度
不滿：設施服務
Workers were not very friendly or helpful, and the rooms are quite barebones. Also we noticed that the room itself was not very clean when we got there (stains on walls)
於 2023 年 7 月住了 8 晚
RHA 於 2023年7月17日的回應
Dear Isabel,Sorry to hear that your stay with us was not as you had expected it to be. It would have been best to report upon check in your issues so that another apartment could have been shown to you.Kind regards,Roland House Apartment

8/10 不錯

Gabriele

讚好：整潔度、設施服務和住宿狀況
Apartment on the 7th floor with beautiful view. Only minutes away from pubs, shops,
於 2023 年 7 月住了 4 晚
RHA 於 2023年7月24日的回應
Dear Gabriele,Thank you for your review and we hope to see you again on your next visit to London.Kind regards,Roland House Apartments

10/10 優異

Mary Ellen

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
The Roland House is under a half mile from 2 tube stops, which made it very easy to travel around and get to and from the airport. The proprietors were very accommodating in allowing us to check in early after flying all night. The kitchen facilities really helped us out in storing breakfast food and drinks. Fabulous water pressure in the shower too and comfy bed. Overall very quiet and laid back.
於 2023 年 6 月住了 6 晚
RHA 於 2023年7月7日的回應
Dear Mary,Good to know that your stay with us was excellent. Hope to see you again on your next visit to London.Kind regards,Roland House Apartments.

8/10 不錯

Vibeke

讚好：整潔度和客房舒適度
於 2023 年 6 月住了 7 晚
RHA 於 2023年7月6日的回應
Dear Vibeke,Looks like your stay with us was good. We hope to see you again on your next trip to London.Kind regards,Roland House Apartments

8/10 不錯

Lisa

讚好：設施服務和住宿狀況
於 2023 年 7 月住了 1 晚
RHA 於 2023年7月5日的回應
Dear Lisa,I assume your stay with us was good and we hope to see you again.Kind regards,Roland House Apartments

10/10 優異

Louise

多人同遊
讚好：整潔度、設施服務和住宿狀況
Room was to hot fan in room didn’t work that’s the only issue we had, staff friendly and helpful easy walk to shops
於 2023 年 6 月住了 2 晚
RHA 於 2023年7月3日的回應
Dear Louise,Sorry to hear the fan did not work, our staff are always willing to help in situations like this. Hope your next visit with us will be better.Kind regards,Roland House Apartments.

8/10 不錯

Claire

多人同遊
讚好：整潔度、設施服務和住宿狀況
Not very helpful when trying to check in, me leeway with time. We booked 3 rooms and asked for a little help with 1 room to put our belongings safely but we’re told no, we were going to a festival that started at 14.00 and we were not able to leave to check in but were still told no…. Instead we had to keep our bags in an unlocked room and go to our festival worrying about our belongings, we then booked in at around 23.30 which is not ideal when you are tired. The rooms were great though and clean.
於 2023 年 6 月住了 1 晚
RHA 於 2023年7月3日的回應
Dear Claire,Check in time is at 3pm and if rooms are ready we can offer them to you. We offer to store luggage to all guest near reception so that it can be viewed by the receptionist on duty. Please note that this is an apartment building and not an hotel.Kind regards,Roland House Apartments

6/10 一般

Alex

不滿：客房舒適度
Mattress is made of concrete.
I liked the Apartment very much, I often stay over in London if I go to Concert. I even commented that If I had to work away I would like to stay somewhere like this apartment. But the mattress was rock solid and so uncomfortable, I could not sleep, so I went to the sofa that I discovered was a Sofa bed, this was as equally as uncomfortable, I spent the next day in pain.
於 2023 年 6 月住了 1 晚
RHA 於 2023年7月3日的回應
Dear Alex,Sorry to hear that the mattress was not good and thank you for informing us. I have asked the housekeeping to look into it now.Kind regards,Roland House Apartments

6/10 一般

Kevin

於 2023 年 6 月住了 5 晚
RHA 於 2023年7月3日的回應
Dear Kevin,I hope your stay with us went well as I did not see any comments.Kind regards,Roland House Apartments.

8/10 不錯

jackie

於 2023 年 6 月住了 1 晚
RHA 於 2023年7月20日的回應
Dear Jackie,Thanks for the review and hope to see you again on your next visit here.Kind regards,Roland House Apartments

10/10 優異

Susan

讚好：整潔度、設施服務和住宿狀況
於 2023 年 6 月住了 5 晚
RHA 於 2023年6月29日的回應
Dear Susan,Great to know that you enjoyed your trip to Londan. Hope to see you again on the coming future.Kind regards,Roland House Apartments.

10/10 優異

Aim

家人同遊
讚好：整潔度、設施服務和住宿狀況
Great service and great location
於 2023 年 6 月住了 6 晚
RHA 於 2023年6月27日的回應
Dear Aim,Very good to know that your trip to London was excellent. Hope to see you again on your next visit.Kind regards,Roland House Apartments.

10/10 優異

Claire

於 2023 年 6 月住了 2 晚
RHA 於 2023年6月27日的回應
Dear Claire,Pleased to know that your trip to London was very good. Hope to see you again on your next visit.Kind regards,Roland House Apartments.

8/10 不錯

Ben

於 2023 年 6 月住了 1 晚
RHA 於 2023年6月27日的回應
Dear Ben,Nice to know that your trip to London was good. Hope to see you again on your next visit.Kind regards,Roland House Apartments.

8/10 不錯

Helga

家人同遊
讚好：整潔度
Good friendly staff.Accomodation is in a good location, bus stop outside for going into central areas.We had the 2 bedroom apartment which was basic but had everything we needed and was clean throughout.Would stay here again.
於 2023 年 6 月住了 1 晚
RHA 於 2023年6月16日的回應
Dear Helga,I an happy that you like our service and you are welcome again.Kind regards,Roland House Apartments

4/10 欠佳

Karen

商務旅客
不滿：設施服務和住宿狀況
For the price this place was ok, but it was pretty run down. The fan didn't work, there was exposed earthing wires behind the sink, the metal bathroom shelves were rusty, there was a stain on the sofa. It was pretty clean though, and for the area you probably won't get much better unless you significantly up your budget.
於 2023 年 6 月住了 3 晚
RHA 於 2023年6月15日的回應
Dear Karen,Sorry to hear that the studio apartment was not up to your expectation. Kind regards,Roland House Apartments

10/10 優異

Astrid

讚好：整潔度、設施服務和住宿狀況
於 2023 年 6 月住了 6 晚
RHA 於 2023年6月13日的回應
Dear Astrid,It was good to know that your stay with us was good and we hope you will stay again on your next visit.Kind regards,Roland House Apartments

2/10 很差

Adam

商務旅客
不滿：整潔度和客房舒適度
avoid!
Avoid....this place is a dump. The bed was so uncomfortable, mattress is clearly old and needs replacing. The floors make huge noise so all night all you could here was people moving about....its the worst place i've stayed in years!
於 2023 年 6 月住了 1 晚
RHA 於 2023年6月8日的回應
Dear Adam,Sorry to hear that your stay with us was uncomfortable in the studio apartment. We could have changed your apartment had you inform us about it during your stay.Kind regards,Roland House Apartments

10/10 優異

Faye

於 2023 年 6 月住了 2 晚
RHA 於 2023年6月9日的回應
Dear Faye,I am happy that your stay was excellent and we hope to see you on your next visit.Kind regards,Roland House Apartments

8/10 不錯

Ida Bladt

多人同遊
讚好：客房舒適度
於 2023 年 5 月住了 3 晚
RHA 於 2023年6月2日的回應
Dear Ida,Thank you for your review and we hope that your next stay with us will be better.Kind regards,Roland House Apartments

10/10 優異

Derek

讚好：整潔度和客房舒適度
Good place to stay, well located
Property was clean and provided all we needed and better than average hotel room Comfortable. Cooking facilities were basic (we didn't need). Room very spacious, good bath with rain shower. Nearby many good restaurants, pubs, café etc, so it was well located and away from traffic noise often encompassed in hotels facing a mian street.
於 2023 年 5 月住了 2 晚
RHA 於 2023年5月26日的回應
Dear Derek,Thank you for your comment and It seem you really enjoyed your stay. We hope to see you again on your next visit here.Kind regards,Roland House Apartments

8/10 不錯

Peter

讚好：整潔度、設施服務和住宿狀況
於 2023 年 5 月住了 1 晚
RHA 於 2023年5月26日的回應
Dear Peter,I am sure your overall stay was good and hope to see you again.Kind regards.Roland House Apartments

10/10 優異

Bruce

於 2023 年 5 月住了 1 晚
RHA 於 2023年6月14日的回應
Dear Bruce,I am glad that you enjoyed your stay and we hope on your next visit you will stay with us again.Kind regards,Roland House Apartments

10/10 優異

Prabhin

讚好：整潔度和住宿狀況
We had a very nice stay here! Supermarkets and lovely places to get coffee in morning are very close by.
於 2023 年 5 月住了 5 晚
RHA 於 2023年5月23日的回應
Dear Prabhin,Its good to know that your stay was nice and you enjoyed the places near by. Hope to see you again on your next visit to London.Kind regards,Roland House Apartments.