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聖爾敏斯酒店 - 奧特格拉夫精選酒店的評價

4 out of 5
聖爾敏斯酒店 - 奧特格拉夫精選酒店
Caxton Street 2, London, England

評價

9.6

完美

10 分評分，優異；1002 則評價中有 788 則" "
8 分評分，不錯；1002 則評價中有 174 則" "
6 分評分，一般；1002 則評價中有 20 則" "
4 分評分，欠佳；1002 則評價中有 12 則" "
2 分評分，很差；1002 則評價中有 8 則" "

9.8/10 

整潔度

9.6/10 

職員與服務

9.4/10 

設施服務

9.6/10 

住宿狀況

9.6/10 

環保程度

評價

8/10 不錯

Mei chin

於 2023 年 7 月住了 8 晚
Daniela Lehner - Front of House Manager 於 2023年7月19日的回應
Hi there!Thank you for taking the time to review your stay with us and we hope to have the opportunity to welcome you back soon again.Kind regards

10/10 優異

Meichen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 2 月住了 8 晚
Soufian 於 2018年2月12日的回應
Dear Guest, Thank you for your kind feedback. We really appreciate it. Kind Regards, Soufian

8/10 不錯

Su

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 8 月住了 1 晚
Douglas 於 2017年8月13日的回應
Dear Su, Thank you for staying with us and I appreciate your feedback. Kind regards, Saleh Samaha/ Reception Manager

10/10 優異

YUK BING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 8 月住了 3 晚
Douglas 於 2017年8月11日的回應
Dear Yuk, Thank you for staying with us and I appreciate your feedback. Kind regards, Saleh Samaha/ Reception Manager

8/10 不錯

juan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful property. Room and bathroom on the small size.
於 2024 年 4 月住了 1 晚

10/10 優異

Michael

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice and clean hotel. Staff were very welcoming and helpful. Would definitely stay here again.
於 2024 年 4 月住了 2 晚

10/10 優異

Michael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Older property that has been refurbishment to a high standard. Exceptional service at every level. Had tv go down on Easter Friday and was replaced with a brand new unit within an hour. Excellent customer care!
於 2024 年 3 月住了 7 晚

10/10 優異

Linda

讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a lovely experience here. The staff were all excellent, courteous and helpful.
於 2024 年 4 月住了 1 晚

10/10 優異

Prabhjot Pete

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 7 晚

10/10 優異

Kelly

讚好：整潔度、職員與服務和住宿狀況
Beautiful old building that has been tastefully modernised. Excellent location
於 2024 年 3 月住了 2 晚
St. Ermins Hotel 於 2024年4月1日的回應
Hi There!Thank you for scoring your stay and we look forward to welcome you back.Kind regards

10/10 優異

William

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location quiet rooms friendly staff, the closeup mirror was missing in the bathroom , bathroom door kept getting stuck
於 2024 年 3 月住了 2 晚

10/10 優異

Therese

於 2024 年 3 月住了 1 晚

10/10 優異

Charles

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed at the hotel for a total of 7 nights. Staff are always professional, courteous, and most important-friendly. Desk and Concierge services were always spot on. Dining room service and food was impeccable, also a nice varied menu that never failed to impress. Special thanks to Rita for always meeting us with a smile and great conversation. The bar had an outstanding drink menu with creations by the bartenders that were superb. This was a nice touch and a welcome change to the regular bar cocktails. Kudos to Jude and Ricardo for never failing to provide an oustanding drink. Housekeeping and laundry services-couldn't be better. We left the do not disturb on the door one day so they wouldn't have to bother with the room, but on our return we were greeted by a staff who made sure we had all towels and necessary items, also offered a freshen up of the room. Turn down service with chocolates, nice touch. The location is great, St. James Station just around the corner and Victoria Station just a short walk. Great food options close by too. Walking distance to Buckingham Palace, St. James Park, The Mall, Westminster Abbey, London Eye, Parliament, and Big Ben. St. Ermins made my 12 year old grandson's first trip to Britain a huge success! Couldn't have asked for better and that's a big compliment coming from this Southern Yank' who knows what true hospitality is! Thanks again to you and your staff St. Ermin's!
於 2024 年 3 月住了 7 晚

10/10 優異

Hadas

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The building is awesome. Great location and Great breakfast.
於 2024 年 3 月住了 5 晚

8/10 不錯

Christine

家人同遊
讚好：整潔度、職員與服務和住宿狀況
it is a gorgeous establishment- the room was very clean but just very cramped and dated. the same with the restroom. the staff was incredibly kind and helpful.
於 2024 年 3 月住了 1 晚

4/10 欠佳

Simon

家人同遊, 多人同遊
不滿：整潔度、職員與服務和住宿狀況
Room was very expensive for a tiny room. It smelled pretty awful from the cleaning products they use. Shower was way too low for a tall man. The breakfast buffet was very low caliber. Not much better than a Holiday Inn, eggs were in a single vat of scrambled (no other choices), croissants were dense and stodgy. Over all not fine hotel standard. Bar wasn’t bad. Good selection of scotch (get a double to be close to a normal pour). Foyer is nice but goes downhill fast after that starting with elevators. Overall wouldn’t recommend it for the price.
於 2024 年 3 月住了 2 晚

6/10 一般

Eva

於 2024 年 3 月住了 4 晚

8/10 不錯

Tammy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a beautiful property. Dorman, ready and available the minute we were walking up to the hotel. People were dressed exquisitely, and it just felt like a five star experience from walking in to checking out and everything in between.
於 2024 年 2 月住了 2 晚
JSevilla 於 2024年3月2日的回應
Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience during your stay at our property.We appreciate your kind words about our doorman and staff members, who work hard to ensure that your needs are met promptly and with care.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future.Warm regards,Jesús Sevilla

10/10 優異

Arwa

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everyone was very friendly and helpful.
於 2024 年 2 月住了 2 晚
St. Ermins Hotel 於 2024年4月1日的回應
Hi There!Thank you for scoring your stay and we look forward to welcome you back.Kind regards

10/10 優異

Donald

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel was perfect for our recent visit to London. I wasn't sure if the location was ideal but it turned out to be great. Easy walk thru the parks to various parts of London or a 2 min walk to the Tube St James station. Because of its location it was very quiet. The service at the hotel was exceptional. Yash at the front desk was great and Namid in the dining room was friendly and met our every request. I definitely recommend get the including breakfast. The food options were many, the coffee was hot and flowing and the staff was attentive.
JSevilla 於 2024年3月2日的回應
Thank you for sharing your recent experience with us! We're thrilled to hear that our hotel was perfect for your visit to London and that our location exceeded your expectations. It's wonderful to know that you found it convenient for exploring the city, whether by walking through the parks or using the nearby Tube station.We'll be sure to pass along your compliments to Yash at the front desk and Nahid in the dining room. Providing friendly and attentive service is a top priority for us, and we're glad they made a positive impression on you.Once again, thank you for your kind words and recommendation. We hope to have the pleasure of welcoming you back to our hotel in the future!Best,Jesús

10/10 優異

Claire (Brentwood)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We loved the family room, the location, the cleanliness and the history at this property.
於 2024 年 2 月住了 3 晚
JSevilla 於 2024年2月24日的回應
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved the family room, found our location convenient, appreciated the cleanliness, and enjoyed learning about the history of our property. Creating memorable experiences for our guests is our top priority, and we're delighted that we could exceed your expectations. We hope to welcome you back soon for another fantastic stay!

10/10 優異

Kerry (Marblehead)

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 2 月住了 6 晚
St. Ermins Hotel 於 2024年4月1日的回應
Hi There!Thank you for scoring your stay and we look forward to welcome you back.Kind regards

10/10 優異

Hector

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 2 月住了 5 晚
JSevilla 於 2024年2月24日的回應
Thank you for choosing St. Ermin's Hotel! We're grateful for the opportunity to host you and delighted to hear about your positive experience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Safe travels until we meet again!

10/10 優異

kristy

於 2024 年 1 月住了 4 晚
St. Ermins Hotel 於 2024年4月1日的回應
Hi There!Thank you for scoring your stay and we look forward to welcome you back.Kind regards

10/10 優異

SUSAN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location! Beautiful historic hotel. Very nice tea. Our room was small and awkward but our sons room was great. We would definitely stay there again.
於 2024 年 1 月住了 3 晚
St. Ermins Hotel 於 2024年2月8日的回應
Hi thereThank you for your fantastic feedback and we can't wait to welcome you back.Kind regards

10/10 優異

harry

於 2023 年 12 月住了 5 晚
JSevilla 於 2024年2月24日的回應
Thank you for choosing St. Ermin's Hotel! We're grateful for the opportunity to host you and delighted to hear about your positive experience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Safe travels until we meet again!

10/10 優異

Jenny

於 2023 年 12 月住了 5 晚
JSevilla 於 2024年2月24日的回應
Thank you for choosing St. Ermin's Hotel! We're grateful for the opportunity to host you and delighted to hear about your positive experience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Safe travels until we meet again!

6/10 一般

Diana

家人同遊
讚好：整潔度和職員與服務
Our room, 615 had a thermostat problem, it was way too hot (stuck at 25 deg celsius/77 fahrenheit) and the temperature could not go down, we had to open the windows when we sleep or when we are in our rooms; hence we hear the street noise. They sent 2 people to fix the problem but was not able to do it; they did not offer to move us to another room. They only offered to put points on my marriott convoy account but never received the points either. I paid a hefty price for a sauna like room and i got sick because of it. My asthma acted up and i coughed so bad staying in this room.
於 2023 年 12 月住了 3 晚
JSevilla 於 2024年2月24日的回應
Thank you for choosing St. Ermin's Hotel, and I'm deeply sorry to hear about the issues you experienced during your stay. It's truly disappointing to hear about the problem with the thermostat in room 615, and I apologize for the discomfort it caused you, especially given the impact on your health and well-being. I'm also sorry to hear that our attempts to resolve the issue were not successful and that you were not offered an alternative room.Regarding the points on your Marriott Bonvoy account, I want to clarify that we don't have any membership information attached to your feedback. However, I assure you that your concerns are important to us, and we'll investigate this matter promptly to ensure that any promised points are properly credited. Would you be so kind to share your Bonvoy membership with us?Once again, please accept our sincerest apologies for the inconvenience and discomfort you experienced.

10/10 優異

Jenny

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Services, location and facility were excellent. No complimentary upgrade. Not aware of any VIP amenities. We were charged for the room upgrade.
於 2024 年 1 月住了 3 晚
St. Ermins Hotel 於 2024年2月8日的回應
Hi thereThank you for your fantastic feedback and we can't wait to welcome you back.Kind regards

10/10 優異

Christopher

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property is completely amazing, just like the staff. Enjoyed all the accommodations and the easy access to the train stations and walking distance to many of the key highlights. Had some minor issues that were addressed, and management took quick action! Will stay at St Ermins again, due to the best hospitality that we received! Make a stay here if reading this!!!
於 2023 年 12 月住了 3 晚
St. Ermins Hotel 於 2024年2月8日的回應
Hi thereThank you for your fantastic feedback and we can't wait to welcome you back.Kind regards

10/10 優異

Marcelo

於 2023 年 12 月住了 3 晚
St. Ermins Hotel 於 2024年1月7日的回應
Hi thereThank you for taking the time to review your stay and we are looking forward to welcoming you back soon again.Kind regards

8/10 不錯

Fernando

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 6 晚
St. Ermins Hotel 於 2024年1月7日的回應
Hi thereThank you for taking the time to review your stay and we are looking forward to welcoming you back soon again.Kind regards

10/10 優異

Daniele

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel. Very clean and the staff was superb. Courteous, helpful, and kind. The hotel breakfast was outstanding. Our stay was excellent.
於 2023 年 12 月住了 4 晚
Daniela Lehner - Front of House Manager 於 2023年12月31日的回應
Hi thereThank you for taking the time to review your stay with us and I hope to have the opportunity to welcome you back soon again.Kind regards

10/10 優異

Michelle

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic experience! Highly recommend. Lovely location, helpful staff, charming rooms and decor. Would return any time!
Daniela Lehner - Front of House Manager 於 2023年12月31日的回應
Hi thereThank you for taking the time to review your stay with us and I hope to have the opportunity to welcome you back soon again.Kind regards

10/10 優異

HYUNKYUNG

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
인생 최고의 호텔!! 매우 영국적이며 아름다운 곳 직원들은 친절하고 매우 청결했으며 편안한 곳이었음. 또 방문하고 싶은 곳
於 2023 年 12 月住了 4 晚
Daniela Lehner - Front of House Manager 於 2023年12月19日的回應
Hi thereThank you for a lovely review! We can't wait to welcome you back.Kind regards

10/10 優異

Leon

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
St. Ermin’s is like a home away from home. The staff, doormen, reception, dining, and housekeeping, were friendly, efficient, and welcoming. The location is convenient to the St. James Park underground station and many restaurants and shopping options on Victoria. This is a lovely hotel that we highly recommend and will return to.
於 2023 年 12 月住了 4 晚
Daniela Lehner - Front of House Manager 於 2023年12月19日的回應
Hi there!I am thrilled to read that we are a home away from home for you!We can't wait to have you back!Kind regards

10/10 優異

Jens Dirch

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Daniela Lehner - Front of House Manager 於 2023年12月19日的回應
Hi there!Wow, thank you so much for a score of 10 out of 10!We hope to have the opportunity to welcome you back soon again.Kind regards

10/10 優異

vladimir

於 2023 年 12 月住了 4 晚
Daniela Lehner - Front of House Manager 於 2023年12月19日的回應
Hi there!Wow, thank you so much for a score of 5 out of 5!We hope to have the opportunity to welcome you back soon again.Kind regards

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
London at Christmas
Beautiful old hotel in very convenient location. Rooms are small but adequate. Linens very nice. Breakfast is a buffet but coffee service and a la carte options were very slow.
於 2023 年 12 月住了 4 晚
Daniela Lehner - Front of House Manager 於 2023年12月19日的回應
Hi thereThank you for a lovely review! We can't wait to welcome you back.Kind regards

10/10 優異

Kevin

於 2023 年 11 月住了 7 晚
Daniela Lehner - Front of House Manager 於 2023年12月31日的回應
Hi thereThank you for taking the time to review your stay with us and I hope to have the opportunity to welcome you back soon again.Kind regards

10/10 優異

Jessica Rae

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolutely lovely property tucked away in an extremely accessible part of London. Easily walk to many major sites or grab the tube steps away from the hotel.
於 2023 年 11 月住了 4 晚
Daniela Lehner - Front of House Manager 於 2023年12月19日的回應
Hi thereThank you for a lovely review! We can't wait to welcome you back.Kind regards

10/10 優異

Aaron (Monterey)

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 10 月住了 4 晚
Daniela Lehner - Front of House Manager 於 2023年11月25日的回應
Hi there!Thank you for a fantastic score and we hope to welcome you back again soon.Kind regards

10/10 優異

Linda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was perfect! One of the best properties I've ever stayed at!
於 2023 年 8 月住了 4 晚
Daniela Lehner - Front of House Manager 於 2023年10月23日的回應
Hi thereThank you for a great score and we can't wait to welcome you back!Kind regardsSt. Ermins Hotel

10/10 優異

LLOYD (Philadelphia)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property is well kept and staff is pleasant and helpful
Daniela Lehner - Front of House Manager 於 2023年10月23日的回應
Hi thereThank you for your wonderful feedback!We are looking forward to welcoming you back soon.Kind regards

10/10 優異

Nick (Brooklyn)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, staff, and decor
Daniela Lehner - Front of House Manager 於 2023年10月23日的回應
Hi thereThank you for a great score and we can't wait to welcome you back!Kind regardsSt. Ermins Hotel

10/10 優異

Stanley

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Excellent location and superb staff
於 2023 年 10 月住了 4 晚
Daniela Lehner - Front of House Manager 於 2023年10月23日的回應
Hi thereThank you for your wonderful feedback!We are looking forward to welcoming you back soon.Kind regards

10/10 優異

Joshua

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 4 晚
Daniela Lehner - Front of House Manager 於 2023年10月23日的回應
Hi thereThank you for a great score and we can't wait to welcome you back!Kind regardsSt. Ermins Hotel

10/10 優異

John (Sugar Land)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel and ventrskly located.
於 2023 年 9 月住了 6 晚
Daniela Lehner - Front of House Manager 於 2023年10月23日的回應
Hi thereThank you for a great score and we can't wait to welcome you back!Kind regardsSt. Ermins Hotel

10/10 優異

Ronald

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stay in London
This is a beautiful hotel. The lobby is definitely something way beyond a nice hotel. The bathroom is tiny. It was a challenge to get in and out of the bathtub especially for an elderly. Breakfast buffet was nice. The pasties weren’t very good. The service of a couple of the servers was outstanding. The name of one of them is Tanjam. I forgot the name of the other. Those two gentlemen showed their passion in hospitality while the other servers were more just doing a job. My partner and I are quite sure that those two men will have successful achievements in their future.
於 2023 年 9 月住了 5 晚
Daniela Lehner - Front of House Manager 於 2023年10月23日的回應
Hi thereThank you for your wonderful feedback!We are looking forward to welcoming you back soon.Kind regards

6/10 一般

Janet

家人同遊
讚好：整潔度
不滿：設施服務
Even though the outside is impressive as well as the lobby, the rooms are average. However, after staying there 15 years ago and totally enjoying the beautiful dining area, they now serve short hours in a tiny cafeteria on the main floor. If you miss those hours, there is absolutely no food served except room service. I had been looking forward to the gorgeous dining room and was exceptionally disappointed. Not worth it.
於 2023 年 9 月住了 2 晚