住宿正面

柯芬園住宅酒店的評價

4 out of 5
柯芬園住宅酒店
51 Bedford St, London, England

評價

9.8

完美

10 分評分,優異;1002 則評價中有 894 則" "
8 分評分,不錯;1002 則評價中有 95 則" "
6 分評分,一般;1002 則評價中有 10 則" "
4 分評分,欠佳;1002 則評價中有 2 則" "
2 分評分,很差;1002 則評價中有 1 則" "

9.8/10 

整潔度

10/10 

職員與服務

9.2/10 

設施服務

9.8/10 

住宿狀況

9.6/10 

環保程度

評價

10/10 優異

Chia-Hao

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
非常好
地點棒,價格公允,態度佳,隔音好,環境乾淨~
於 2024 年 1 月住了 9 晚
Tommy - Reception Team 於 2024年1月30日的回應
親愛的 Chia-Hao,感謝您留下精彩的評論。 我們感謝您給我們留下的回饋。 我們很高興得知您在酒店度過了舒適的時光。 我們希望您下次入住我們酒店時再次見到您。

8/10 不錯

Steven

讚好:整潔度和職員與服務
於 2023 年 11 月住了 10 晚
Heloisa 於 2023年11月28日的回應
Dear Steven, Thank you for taking the time to give us such a great review. We hope you've had a lovely stay and we wish to be able to welcome you back again at any time soon. ! Best wishes, Heloisa - Reception Team

10/10 優異

Qingchen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 9 月住了 1 晚
Bettina 於 2021年1月14日的回應
Dear Qingchen. Thank you very much for your 10/10 rating following your stay at The Resident Covent Garden. We are so pleased to know that you had a wonderful time with us and we hope to welcoming you back in the future. Kind regards, Bettina

10/10 優異

Sau Wai Pelie

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
十分滿意
在疫情下這酒店的防疫措施做得很好。保安也很嚴格。地點也很方便。 下次到倫敦也會再住。
於 2020 年 9 月住了 3 晚
Reception Team 於 2020年10月3日的回應
Dear Sau, Thank you very much for sharing your experience! We are really happy to learn location was really convenient and you had good time with us.Our guest's safety is one of our first aims so we are glad you are happy with the measures we have in place related to Covid. We look forward to welcoming you back very soon! Kind Regards, Deegii.

10/10 優異

Wei Ting

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hotel, everything is modern and new. Very near to covent garden
於 2020 年 1 月住了 3 晚
Reception Team 於 2020年1月5日的回應
Dear Wei Ting, Thank you so much for your 10/10 rating! So thrilled to know that you had such a great time with us and we hope to welcoming you back soon. Happy New Year. Kind regards, Reception Team

6/10 一般

真實旅客

親子同遊
Location is good. You can walk to National Gallery, British Museum, Big Ben, and most of the theatres in 10 -20 minutes. Nearby has lots of good restaurant and supermarket, you don't need to worry about the meals. But the services and facilities of the hotel need some improvement.
於 2019 年 6 月住了 2 晚
Laura 於 2019年6月26日的回應
Dear Guest, Thank you for your feedback. The location is indeed great as we are located in the hearth of London, walking distance to all the main attraction of the city and different kind of restaurants and groceries store. Our boutique hotel provides rooms with a small kitchenette with a mini fridge, a microwave and a kettle and Nespresso machine and filtered water from the sink for the daily use. However, we do have many partnership with different restaurants which you can get discounts or free drink. Thank you again for your feedback and we will hope to see you again. Kind Regards, Laura Reception Team

10/10 優異

Hammad

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good hotel. Courteous staff. We loved the free room upgrade and also the beautiful handwritten welcome card.
於 2024 年 5 月住了 1 晚
Brendan, Duty Manager 於 2024年5月23日的回應
Dear Hammad,Thank you for choosing The Resident Covent Garden for your recent stay in London! We greatly appreciate you taking the time to share your rating and lovely feedback with us!I'm delighted to hear that you had a wonderful experience during your stay. Our team takes great pride in providing personal, high-quality service, and I am thrilled that you noticed our efforts. I'm glad that we had the availability to provide a complimentary upgrade and that you enjoyed your handwritten welcome card, as we strive to add personal touches to make everyone's stay special.Hammad, we look forward to welcoming you back to The Resident Covent Garden for another fantastic stay in the future!

10/10 優異

Justin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great!
於 2024 年 5 月住了 3 晚
Brendan, Duty Manager 於 2024年5月23日的回應
Dear Justin,Thank you for choosing to stay with us at The Resident Covent Garden and for taking the time to share your feedback with us!I am delighted to see that you had a great stay with us. We hope to see you again the next time you return to London for another excellent stay!

10/10 優異

Sarosh

讚好:整潔度、職員與服務和住宿狀況
Very centrally located in Covent Gardens
於 2024 年 5 月住了 2 晚
Brendan, Duty Manager 於 2024年5月23日的回應
Dear Sarosh,Thank you for choosing us at The Resident Covent Garden for your recent trip to London and for sharing your perfect rating and feedback. I'm delighted to hear that you enjoyed our central location in Covent Garden.As you discovered, our central location in Covent Garden offers easy access to a variety of attractions, restaurant and entertainment options, making it an ideal choice for exploring London. We are also located within a 5 minute walk of four London Underground stations, providing our Residents complete access to the entire city!Sarosh, thank you once again for your feedback and for choosing The Resident Covent Garden. We are looking forward to having the opportunity to host you again for another excellent stay!

10/10 優異

Jennifer (Mount Pleasant)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved our stay here in Covent Garden. The area is great and close to tons of restaurants and you can walk a few miles and be at major attractions. The staff was great and just overall a very pleasant stay. The rooms were quiet which was great after a long day of sight seeing. We would easily stay here again.
於 2024 年 4 月住了 5 晚
Brendan, Duty Manager 於 2024年5月16日的回應
Dear Jennifer,Thank you for choosing to stay with us at The Resident Covent Garden for your recent trip to London and for sharing your perfect rating and wonderful feedback with us! I am thrilled to hear that you loved your stay with us and that our location, team and quiet rooms were perfect for your needs.As you discovered, our extremely central location in Covent Garden offers convenient and easy access to the top restaurants and attractions in London, and I'm delighted that you found it to be ideal for your exploration of scenic London.I am very pleased that our team helped to make your stay enjoyable and pleasant. It is our goal to provide a comfortable and relaxing environment for our Residents, and I'm glad that our team took excellent care of you during your time with us.Jennifer, your recommendation means the world to us, and we would be honoured to have the opportunity to welcome you back to The Resident Covent Garden for another memorable stay!

8/10 不錯

Rahul

家人同遊
讚好:整潔度、職員與服務和設施服務
Overall a pleasant experience. Close to everything or most things that you’d want to see in London as a tourist. Quite a few restaurants / eateries in close proximity to the property. It is more aptly a bed and breakfast and not so much of a hotel . There is not a real lobby or restaurants on site. They have a check in area with a table and two Loungers and a window bench. That’s pretty much it for Lobby. Rooms are on the very small size. We had two suit cases and if you open both, besides your bed, that’s pretty much the room. Washroom is equally small with a tiny wash basin but has Molton Brown Toiletries. Overall , if you want to be close to the strand, Big Ben, Westminster Abbey, Covent Garden, Soho, Chasing Cross, shopping and dining but don’t mind extremely small quarters , you be pleasantly surprised. If you are expecting a hotel, especially if you are from North America, you may be disappointed with the size of the room and the toilet.
於 2024 年 5 月住了 2 晚
Brendan, Duty Manager 於 2024年5月16日的回應
Dear Rahul,Thank you for choosing us at The Resident Covent Garden and for sharing your feedback with us. I'm pleased to see that you found our location convenient for exploring the top London attractions and that you enjoyed the proximity to the wonderful restaurants in Covent Garden!Regarding the layout of our property, we strive to provide a unique and comfortable experience for our residents. While we are designed more like a boutique hotel, we aim to offer all the essential amenities and comforts expected during a stay in central London.I would like to let you know that we do have different room categories available that have larger room sizes. The next time you return to London, I would love to help you select a room type that better fits your needs.Rahul, thank you for choosing The Resident Covent Garden, and we hope to have the opportunity to welcome you back for another stay in the future!

10/10 優異

Takayo

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Brendan, Duty Manager 於 2024年5月6日的回應
Dear Takayo,Thank you for staying with us at The Resident Covent Garden and for leaving us a perfect rating! I am delighted you had a fantastic stay with us, and we hope to be able to welcome you again the next time you return to London!

10/10 優異

Henry

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property is in a great location. Next to many dining options and the theatre district. Hotel was very clean and my room was very quiet. Staff was very attentive. I would stay again
於 2024 年 4 月住了 4 晚
Reception Team 於 2024年5月4日的回應
Dear Henry,Thank you for choosing us at The Resident Covent Garden and for sharing your excellent rating and feedback. I'm delighted to hear that you had a wonderful experience during your stay with us!I am extremely pleased that you found your room to be very nice and clean. Our top housekeeping team works hard to supply spotless rooms, and I am so glad to know that their work is noticed and appreciated! Additionally, our team takes great pride in providing excellent service, and we're thrilled that we made an excellent impression on you.Henry, your kind words mean a lot to us. We look forward to have the opportunity to welcome you back to The Resident Covent Garden for another enjoyable stay!

10/10 優異

Sue

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Comfy beds, friendly staff, fancy toiletries, super shower, great for theatres, happy customer
於 2024 年 5 月住了 2 晚
Tommy - Reception Team 於 2024年5月3日的回應
Dear Sue, thank you for your kind review and feedback. We are delighted to know that you have had a pleasant stay at our hotel. The rooms are furnished with a mini kitchen along with the basic utility. Windows are equipped with a tripled glazed that should block out most of the noises from outside. Our housekeeping team is always working their utmost to make sure the rooms are cleaned, maintained, and well presented to a high standard. The hotel is located at the heart of London especially at Covent Garden. There are a variety of restaurants, bars, theatres, attractions, and more. Our reception team are knowledgeable of the neighbourhood and are happy to provide recommendations. We serve evening drinks from 6pm to 7pm every night. So that no one misses out on a complimentary glass of prosecco, red or white wine. Thank you for staying at The Resident Covent Garden and we hope to see you again in the future.

10/10 優異

Darlene

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Tommy - Reception Team 於 2024年5月4日的回應
Dear Darlene, thank you for your kind review and feedback. We are delighted to know that you have had a pleasant stay at our hotel. Thank you for staying at The Resident Covent Garden and we hope to see you again in the future.

10/10 優異

Robert

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 6 晚
Brendan, Duty Manager 於 2024年5月23日的回應
Dear Robert,Thank you for staying with us at The Resident Covent Garden! We are delighted to have received your excellent rating and to know that you had a great stay with us! We look forward to welcoming you back to our hotel the next time you return to London.

10/10 優異

Lynn

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff responded immediately after I emailed them that I thought I had left an item behind in my room. They found the item and offered a couple options for restoring it to me. They were always helpful and polite during our email and phone exchanges. I am extremely grateful that due to their gracious help my left behind item will be mailed to me shortly.
於 2024 年 4 月住了 4 晚
Brendan, Duty Manager 於 2024年5月1日的回應
Dear Lynn,Thank you for choosing The Resident Covent Garden and for taking the time to share your excellent rating and wonderful feedback with us!I'm delighted to see that our team provided exceptional service and assistance during your recent stay. Ensuring that our Residents feel supported and well taken care of is our priority, and I am thrilled that our team responded quickly and professionally to your inquiry about your left-behind item.Your kind words about our team's helpfulness and politeness mean a lot, and I will be sure to share your feedback with everyone! We're grateful for the opportunity to assist you and ensure that your experience with us was positive and stress-free.Lynn, the next time you return to London, we hope to be able to see you again! We would love to have the opportunity to welcome you back to The Resident Covent Garden for another wonderful stay!

10/10 優異

Alexis X

家人同遊
Very nice room! All clean and awesome staff!
於 2024 年 4 月住了 3 晚
Brendan, Duty Manager 於 2024年4月28日的回應
Dear Alexis,Thank you for choosing us at The Resident Covent Garden and for sharing your excellent rating and feedback. I'm delighted to hear that you had a wonderful experience during your stay with us!I am extremely pleased that you found your room to be very nice and clean. Our top housekeeping team works hard to supply spotless rooms, and I am so glad to know that their work is noticed and appreciated! Additionally, our team takes great pride in providing excellent service, and we're thrilled that we made an excellent impression on you.Alexis, your kind words mean a lot to us. We look forward to have the opportunity to welcome you back to The Resident Covent Garden for another enjoyable stay!

10/10 優異

Stuart

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location. Amazing showers. Super quiet. Comfy beds
於 2024 年 4 月住了 4 晚
Brendan, Duty Manager 於 2024年4月28日的回應
Dear Stuart,Thank you for choosing The Resident Covent Garden and for sharing your perfect rating and feedback with us!I agree, our central location in Covent Garden is perfectly located in the heart of London. It is a highlight for our Residents, and we're pleased that it contributed positively to your visit. Being situated in such a prime location means our Residents have easy access to the top attractions and amenities in London!I'm also thrilled to know that you enjoyed our amazing showers, quiet environment and comfy beds. Our windows are all triple-glazed to minimise all noise in the room, and our showers are the highlight of the bathroom - simply incredible!Stuart, thank you once again for your kind words and excellent feedback. We look forward to having the opportunity to welcome you back to The Resident Covent Garden for another enjoyable stay!

10/10 優異

peggy

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
There are no words adequate enough to describe how amazing this hotel and its staff was. They epitomize hospitality and I will return soon🙏
於 2024 年 4 月住了 4 晚
Brendan, Duty Manager 於 2024年4月28日的回應
Dear Peggy,Thank you for choosing us at The Resident Covent Garden for your recent trip to London! I would also like to thank you for taking the time to share your wonderful feedback with us. I am thrilled to see that you had an fantastic experience during your stay!It is amongst our top priorities to provide exceptional service and create memorable experiences for our Residents, and I'm delighted that our team exceeded expectations! I will be sure to share your lovely comments with every member of our team and they will be overjoyed to hear your words.Peggy, we look forward to you returning to London! All of us at The Resident Covent Garden can't wait to host you again for another excellent stay!

10/10 優異

Nataliia

讚好:整潔度、職員與服務和住宿狀況
Love 💕
於 2024 年 4 月住了 2 晚
Brendan, Duty Manager 於 2024年4月28日的回應
Dear Nataliia,Thank you for choosing The Resident Covent Garden for your recent trip to London and for sharing your perfect rating with us. I am delighted to hear that you had a lovely experience during your stay! I am thrilled to know that you loved your time with us. We hope to be able to welcome you again the next time you return to London for another excellent stay!

8/10 不錯

Darren

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was convenient to all our needs.
於 2024 年 4 月住了 2 晚
Tommy - Reception Team 於 2024年4月20日的回應
Dear Darren, thank you for the kind review and feedback. We hope you have enjoyed your stay with us. The hotel is located at the heart of London with plenty of restaurants, theatres, museums, and shopping districts. All within 5 to 20 minutes of walking distance from the hotel. We hope to see you again in the future.

10/10 優異

Elizabeth

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Loved it!
於 2024 年 4 月住了 2 晚
Tommy - Reception Team 於 2024年4月20日的回應
Dear Elizabeth, thank you for the kind review and feedback. We hope you have enjoyed your stay with us. As you have noted. The hotel is located at the heart of London with plenty of restaurants, theatres, museums, and shopping districts. All within 5 to 20 minutes of walking distance from the hotel. We hope to see you again in the future.

10/10 優異

Frank

讚好:整潔度、職員與服務和住宿狀況
Fantastic location, staff, and room. It was really quiet, the bed was great, and the shower is great. Would absolutely stay here again.
於 2024 年 4 月住了 4 晚
Brendan, Duty Manager 於 2024年4月9日的回應
Dear Frank,Thank you for choosing to stay with us at The Resident Covent Garden for your recent trip to London and for taking the time to share your positive comments with us! I am delighted to see that you had a fantastic experience during your time with us and that you found your overall stay to be excellent.Ensuring a peaceful and comfortable stay for our Residents is any hotel's top priority, and I'm thrilled to see that you found your room to be quiet and the bed comfortable. Despite being in the middle of downtown London, our windows are triple-glazed! As you discovered, even our rooms on the lower levels and facing the street have very little noise coming in from the outside. I also agree that our showers are excellent, I wish I had one in my house! Frank, thank you for your recommendation! We are glad to see that you would return to stay with us the next time you return to London, and we are looking forward to seeing you again soon for another fantastic stay!

10/10 優異

James

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient location to restaurants, coffee shops, sites, underground.
於 2024 年 4 月住了 4 晚
Brendan, Duty Manager 於 2024年4月6日的回應
Dear James,Thank you for choosing to stay with us at The Resident Covent Garden for your recent trip to London. We greatly appreciate you taking the time to share your positive feedback! I'm delighted to see that you found our hotel's location to be convenient for exploring the vibrant surroundings of Covent Garden.Being situated in such a central location means that our Residents have easy access to an abundance of restaurants, coffee shops, and popular attractions in the area. Additionally, our proximity to four London Underground stations ensures ease of travel around London, allowing you to make the most of your visit to the city.James, we appreciate your recommendation and would love to see you again the next time your return to London for another excellent stay!

10/10 優異

Olivier

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Bel hôtel, très propre, bien situé. Beaucoup de choses se font à pied, sinon, métro tout près. Un petit frigo et un micro-ondes dans la chambre, c'est apprécié. Une mention pour le personnel professionnel!
於 2024 年 3 月住了 4 晚
Brendan, Duty Manager 於 2024年4月5日的回應
Cher Olivier,Merci d'avoir séjourné avec nous au Resident Covent Garden et d'avoir pris le temps de partager votre note exceptionnelle et votre expérience positive dans notre hôtel ! Nous sommes ravis d'apprendre que vous avez trouvé le Resident Covent Garden beau, propre et bien situé. C'est merveilleux que vous ayez apprécié la commodité de pouvoir explorer de nombreuses attractions à pied et d'avoir le métro à proximité pour une exploration plus approfondie.Nous sommes heureux que vous ayez trouvé les équipements de votre chambre, tels que le petit réfrigérateur et le four micro-ondes, utiles et appréciés. Fournir ces commodités fait partie de notre engagement à garantir à nos résidents un séjour confortable et pratique.De plus, nous sommes ravis que vous ayez trouvé notre équipe professionnelle. Fournir un service exceptionnel est une priorité absolue pour nous et nous sommes ravis que notre équipe ait dépassé vos attentes.Merci encore pour votre belle critique et nous sommes impatients de vous accueillir à nouveau au Resident Covent Garden dans le futur !

10/10 優異

Neal

讚好:整潔度、職員與服務、設施服務和住宿狀況
Location, staff assistance
於 2024 年 3 月住了 3 晚
Eva Rodriguez 於 2024年4月4日的回應
Dear Neal,Thank you very much for sharing your thoughts with us!We are thrilled that you have found your location convenient for your plans in London.Hopefully you could enjoy of the many London attractions that are walking distance from our property.Neal, our team appreciates that you have chosen us for your last stay in London and we would love to have the opportunity of welcoming you back!Kindly,Eva RodriguezReception team.

10/10 優異

SHANNON (NOBLESVILLE)

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
From the moment we booked, checked in, and enjoyed our stay with The Resident Covent Garden…perfection. The friends (staff) who made our stay unbelievably comfortable and welcoming are the most professional, friendly, and cannot be matched. The location is the best. Covent Garden is the most fun area with so much to do. We will be back!
於 2024 年 3 月住了 4 晚
Eva Rodriguez 於 2024年4月4日的回應
Dear Shannon,Thank you very much for sharing your your experience with us.We are delighted that you have enjoyed your time with us!! It is lovely to learn that you found our location convenient for your needs and we hope that you have enjoyed of the multiple attractions that we have within walking distance.Our reception team really appreciates your kind words!! We always give our very best to make sure that you have an amazing time.Very looking forward to welcoming you back next time you come to London!!Kindly,Eva Rodriguez.Reception team.

10/10 優異

Daniel (Hialeah)

家人同遊, 親子同遊, 伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff at the front dest were so professional and go beyond, we were celebrating my daughter's 15 birthday and they had something special prepared for her in our room. Thank you so much for your kindness.
於 2024 年 3 月住了 3 晚
Brendan, Duty Manager 於 2024年3月26日的回應
Dear Daniel,Thank you for choosing to celebrate your daughter's quinceañera with us at The Resident Covent Garden, and for taking the time to share your wonderful feedback. I'm thrilled to see that our team provided you with exceptional service and made your daughter's 15th birthday celebration extra special!It warms my heart to know that our efforts to make your stay a special one were appreciated and that we could contribute to making your daughter's birthday memorable. Your kind words will be shared with our entire team as recognition of their professionalism, kindness and hospitality.I'm delighted that you chose to celebrate this special occasion with us, and we hope that your daughter had a fantastic birthday experience. Daniel, the next time you return to London, we hope to be able to see you again for another fantastic stay!

10/10 優異

Olatunde (Richmond)

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff were great. They catered to our needs with small kids. The location is 2mins away from everything Covent garden has to offer and bus and underground routes.
於 2024 年 3 月住了 3 晚
Tommy - Reception Team 於 2024年3月25日的回應
Dear Olatunde, thank you for the kind review and feedback. We hope you have enjoyed your stay with us. As you have noted. The hotel is located at the heart of London with plenty of restaurants, theatres, museums, and shopping districts. All within 5 to 20 minutes of walking distance from the hotel. Our team members are knowledgeable of the neighbourhood and are happy to provide recommendations. We hope to see you again for your next future stay.

10/10 優異

Brandon

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was incredibly friendly and helpful with all my questions and concerns. Convenient location to the Strand
於 2024 年 3 月住了 1 晚
Brendan, Duty Manager 於 2024年3月19日的回應
Dear Brandon,Thank you for choosing to stay with us at The Resident Covent Garden during your recent trip to London! We are delighted to receive your rating and see your positive feedback about your stay.I am heartened to see that you found our team extremely friendly and helpful. One of our top priorities is to provide exceptional service and to ensure that our guests have a comfortable and memorable stay, and I'm delighted to see that we have succeeded in our goal.I am also glad that you found our location convenient, right along The Strand. We are within walking distance of four London Underground stations and many bus stops, allowing our Residents complete access to our bustling city!Brandon, the next time you return to London, we would love to see you again! We look forward to the pleasure of welcoming you back to The Resident Covent Garden for another enjoyable stay.

10/10 優異

Daniel

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, friendly staff, would highly recommend this hotel.
於 2024 年 3 月住了 3 晚
Brendan, Duty Manager 於 2024年3月13日的回應
Dear Daniel,Thank you for choosing us at The Resident Covent Garden and for taking the time to share your experience with us! We appreciate your wonderful feedback about your stay.I'm delighted to see that you enjoyed our fantastically-central location and found our lovely team friendly. It warms my heart that you enjoyed your stay with us so much that you would recommend us to others. We are delighted to have met your expectations!Daniel, we look forward to the pleasure of welcoming you back to The Resident Covent Garden for another fantastic stay!

10/10 優異

Kevin

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Great location, hotel was clean and well groomed. The hotel staff were all incredibly friendly and efficient all
於 2024 年 3 月住了 1 晚
Joel Abaquin 於 2024年3月8日的回應
Dear Kevin,Thank you so much for your review and feedback. We are delighted to know that you have had a fabulous stay at our hotel. As you have mentioned. The Resident Covent Garden is located at the heart of London. There are many restaurants, bars, theatres, attractions, etc. All within 5 to 20 minutes of walking distance from the hotel. Thank you for the positive note on our team members. Our team members are knowledgeable of the neighbourhood and are happy to provide recommendations. We hope to welcome you again for your next future stay.Kind Regards,Joel - Reception Team

10/10 優異

Magda

讚好:整潔度、職員與服務和住宿狀況
It was an amazing experience! The staff the location Amazing!
於 2024 年 3 月住了 1 晚
Joel Abaquin 於 2024年3月8日的回應
Dear Magda,Thank you so much for your review and feedback. We are delighted to know that you have had a fabulous stay at our hotel. As you have mentioned. The Resident Covent Garden is located at the heart of London. There are many restaurants, bars, theatres, attractions, etc. All within 5 to 20 minutes of walking distance from the hotel. Thank you for the positive note on our team members. Our team members are knowledgeable of the neighbourhood and are happy to provide recommendations. We hope to welcome you again for your next future stay.Kind Regards,Joel - Reception Team

10/10 優異

Kaori

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
ロンドンの中心地にあり地下鉄やバスもすぐ利用でき立地も最高です。ホテルは清潔で部屋はコンパクトに必要なものヘアドライヤー、電子レンジ、浄水器、アイロンが揃っていて、とても居心地がよかったです。そして何よりもスタッフが親切なこと、到着した時にもらったWelcomeCardが手書きでイラストまで描いてあったのです!感激して持って帰りました。本当におすすめのホテルです!
於 2024 年 2 月住了 3 晚
Tommy - Reception Team 於 2024年3月5日的回應
親愛なるKaori、親切なレビューとフィードバックをありがとう。 ホテルの清掃が行き届いており、設備も整っていると感じていただけて大変嬉しく思います。 私たちのハウスキーピングは、お部屋がお客様の標準に保たれるよう常に熱心に取り組んでいます。 ホテル内にはバーやレストランの施設はございません。 近隣にはたくさんのホテルがあり、すべてホテルから徒歩5〜10分以内にあります。 当社のチームメンバーはこの分野に精通しており、推奨事項について喜んでお手伝いいたします。 ただし、地元のコーヒーショップの1つと提携しています。 オプションで朝食をお部屋まで配達するサービスをご利用いただけます。 朝食メニューの注文は到着時に提供されるか、後でリクエストされます。 毎晩18時から19時まではイブニングドリンクもご用意しております。 無料のプロセッコ、赤、白ワインを見逃す人はいません。 窓は三重ガラスになっており、外からの騒音はほとんど遮断されます。 快適にお休みいただけたとのこと、誠にありがとうございます。 ザ レジデント コベント ガーデンにご宿泊いただきありがとうございます。またのお越しをお待ちしております。

10/10 優異

Shani

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I had a wonderful stay at this property. The staff were fabulous and went the extra mile for guests. You can tell that it is under great management and they care about customer service. We loved the free happy hour of bubbles and wine - this was a lovely touch for guests. The hotel felt luxurious on all levels and surprisingly we did not hear any street noise or disturbance. Thank you for a wonderful stay, we will be back.
於 2024 年 2 月住了 1 晚
Brendan, Duty Manager 於 2024年3月2日的回應
Dear Shani,Thank you for choosing to stay with us at The Resident Covent Garden and for your perfect rating and your wonderful feedback about your stay!I am heartened to see that you had a fabulous experience with our team and that they went the extra mile for you. Providing exceptional service and ensuring our Residents are cared for are our top priorities, and I'm thrilled that we exceeded your expectations!I'm delighted that you enjoyed our evening drinks where we serve complimentary glasses of wine and prosecco – we agree that it's a lovely touch for our Residents. Your compliments about the hotel feeling luxurious on all levels are truly appreciated by all the team.Shani, I am pleased to see that you plan on returning to stay with us! We look forward to the pleasure of welcoming you back to The Resident Covent Garden for another wonderful stay!

10/10 優異

Svetlana (Vancouver)

讚好:整潔度、職員與服務、設施服務和住宿狀況
I like everything about this hotel: location very convenient, room is small, but cozy and comfortable, good amenities and comfortable bed. Staff and service just perfect! I would recommend this hotel to everyone!
於 2024 年 2 月住了 4 晚
Brendan, Duty Manager 於 2024年3月1日的回應
Dear Svetlana,Thank you for choosing to stay with us at The Resident Covent Garden! I am delighted to see your wonderful review and excellent rating!I am very pleased to see that you liked everything about The Resident Covent Garden. To know that you found our location very convenient, your room cosy and comfortable and the amenities satisfactory is to know that we have done our job! I'm especially pleased that you had a positive experience with our team and service, and we appreciate your recommendation to your friends and family. Our maintenance team member Oleg enjoyed speaking with you during your stay with us!Svetlana, the next time your return to London, we would love to have the opportunity to host you again! We look forward to welcoming you back to The Resident Covent Garden for another excellent stay!

8/10 不錯

Maureen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice place to stay
The hotel was nice. Good location and the staff were very friendly. We were able to check in early which was nice after a long flight. Room was spacious enough and pretty modern. Housekeeping would be my only complaint. Our shower was out of soap and we thought it would be refilled when housekeeping came, but we ended up having to ask at the desk. We also ran out of the hand soap for the sink, which was also never refilled. We ended up just using the soap dispenser from the shower until we left. I would have expected that those were checked each day to ensure guests had enough. Other than that, I would definitely recommend.
於 2024 年 2 月住了 4 晚
Eva Rodriguez 於 2024年2月25日的回應
Dear Maureen,Thank you very much for your last stay at The Resident Covent Garden.We are very happy that the reception team reached your expectations and provided you with an excellent service.It is lovely to learn that the location of our property was ideal for you plans in London :)Maureen, we do really appreciate that you have brought to our attention that you had run out of soap in you room and it was not refilled when housekeeping team serviced your room.We do apologise for the inconveniences that it caused you and we make housekeeping supervisor aware about your feedback so she can take action and be on top of it.To provide high standards is one of our priorities and we will continue working hard to keep improving.Thank you for your comment :)We hope to have the opportunity of welcoming you in the future!Warmly,Eva Rodriguez.Reception team.

10/10 優異

Kathryn

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 6 晚
Brendan, Duty Manager 於 2024年2月23日的回應
Dear Kathryn,Thank you for choosing to stay with us at The Resident Covent Garden for your recent trip to London. I am delighted to see your perfect score. Thank you for letting us know you had a fantastic stay, and we hope to see you again the next time you visit London!

10/10 優異

PARK

於 2024 年 2 月住了 7 晚
Eva Rodriguez. 於 2024年2月21日的回應
Dear Park,Thank you very much for sharing your experience with us!We are delighted to learn that you had such a nice time at The Resident Covent Garden and that we have reached your expectations.We hope that you found your location convenient and that your room had everything you needed to have a pleasant stay.We hope to have the opportunity of welcoming you in the future!Kindly,Eva Rodriguez.Reception team.

10/10 優異

Catherine

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely staff, rooms , decor, bathrooms, and extremely comfy beds!
於 2024 年 2 月住了 3 晚
Brendan, Duty Manager 於 2024年2月14日的回應
Dear Catherine,Thank you for choosing The Resident Covent Garden for your recent trip to London and for your perfect rating! We appreciate your positive feedback about our lovely team, rooms, décor, bathrooms and comfy beds.Ensuring our Residents have a comfortable and enjoyable stay is a top priority for us, and I'm delighted to hear that we met your expectations.Should your travels ever bring you back to our wonderful city, we would be honoured to have the opportunity to welcome you again for another fantastic stay!

10/10 優異

Pedro Jorge

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 4 晚
Eva Rodriguez 於 2024年2月13日的回應
Dear Pedro,Thank you very much for your last stay and for taking the time for rating us!We are thrilled to learn that you had a great stay with us and we really hope to have the opportunity of welcoming you back in the future :)Warmly,Eva Rodriguez.Reception team.

10/10 優異

SeongMin

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
clean, kind and safe
於 2024 年 2 月住了 4 晚
Patricia 於 2024年2月11日的回應
Dear SeongMin,Thank you very much for taking the time to share this great review. I could not be happier to read that you found everything clean and that you felt safe during your stay with us. I do hope we will have the opportunity to welcome you back soon.Kind regards,Patricia

10/10 優異

Keeley

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 2 月住了 1 晚
Brendan, Duty Manager 於 2024年2月10日的回應
Dear Keeley, Thank you for staying at The Resident Covent Garden for your recent trip to London and for taking the time to leave us a review! It was a pleasure having you stay with us .The next time you return to London, we are eager to be able to host you again for another wonderful stay!

10/10 優異

Mattias

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 3 晚
Brendan, Duty Manager 於 2024年2月10日的回應
Dear Mattias,Thank you for staying with us at The Resident Covent Garden for your recent trip to London! It was a pleasure having you and your family stay with us. I am delighted to see that you had an excellent stay with us.The next time you return to London, we would be delighted to be able to host you again for another fantastic stay!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hotel in covent garden
Very friendly staff, comfortable room, everything spotlessly clean .. will definitely stay again.
於 2024 年 2 月住了 3 晚
Brendan, Duty Manager 於 2024年2月10日的回應
Dear Resident,Thank you for choosing The Resident Covent Garden for your recent trip to London and for taking the time to share your excellent experience with us.It's wonderful to see that you found our team very friendly, the room comfortable, and everything spotlessly clean. These are, of course, our top priorities, and I will pass on your kind words to all involved in making your stay with us so enjoyable!The next time you return to London, we would love to see you again! We would relish having the opportunity to welcome you back to The Resident Covent Garden for another fantastic stay!

10/10 優異

Mark

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Perfect stay
Hotel was amazing and the staff couldn’t have been more helpful. Hotel doesn’t have a bar or restaurant but I feel this doesn’t matter due to the fact you are in central London. Rooms are comfortable and have kitchen facilities which is a nice addition. It was also my birthday during the visit, I had mentioned this to receptionist during check in and when I came back from my evening out there was balloons and chocolates waiting. A nice touch.
於 2024 年 2 月住了 1 晚
Brendan, Duty Manager 於 2024年2月8日的回應
Dear Mark,Thank you for choosing us at The Resident Covent Garden for your birthday trip to London! We appreciate you taking the time out of your day to leave us such a great score and lovely review!I am delighted to see that you loved our hotel! I agree that we have outstanding team members eager to help make your stay just that much better. We love to provide exceptional service and ensure our Residents have a memorable experience, and I am thrilled that we exceeded your expectations.I am very glad to see that you enjoyed the comfort of our rooms and the added convenience of our mini-kitchen! I agree that, due to our outstanding location, having a restaurant is not necessary due to the abundance of wonderful options in the immediate proximity!Mark, we would love to see you again the next time you return to London. We hope to have the opportunity to welcome you back to The Resident Covent Garden for another perfect stay!

10/10 優異

KANG

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 8 晚
Brendan, Duty Manager 於 2024年3月21日的回應
Dear Kang,Thank you for staying with us at The Resident Covent Garden and for taking the time to leave us a excellent rating! It was a delight hosting you for the eight days you stayed with us and we hope to see you again soon!

10/10 優異

ANNETTE M

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Brendan, Duty Manager 於 2024年2月1日的回應
Dear Annette,Thank you for choosing to stay with us at The Resident Covent Garden and taking the time to provide us with a review score!I am delighted to see your excellent rating and am very glad to know you had a fantastic stay with us. Should you return to London, we would love to have the opportunity to host you again!

10/10 優異

Helen

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fantastic hotel in the heart of Covent Garden, so perfect location. We stayed in an executive room, which was perfect. Very comfy bed, and pillows. Small bathroom, but with everything you need, and great shower. All seemed very new so not sure if there has been a recent revamp. Great to have good tea and coffee making facilities, and water on tap. Not an issue to me that they don’t do breakfast, as there are so many places nearby. Will definitely stay here again on our next visit to London.
於 2024 年 1 月住了 2 晚
Tommy - Reception Team 於 2024年1月30日的回應
Dear Helen, thank you for staying at The Resident Covent Garden and thank you for also leaving us a review of your stay. We are happy that you loved the location as the hotel is located at the heart of London. A hot shower with a good water pressure is always a must to wash away the daily fatigue. Daily evening drinks served between 6pm to 7pm either a glass of prosecco, red or white wine so you do not miss out on it. And of course thank you for enjoying and sleeping comfortably and soundly on the bed. The rooms can be on the smaller side depending on the rooms category and the guest requirements. However, if you are ever in need of more space. Please do not hesitate to get in contact with us for any enquiry you may have. If you are ever confused on how to use the air con control panel. Please do ask for any help that you may need at the reception as we are here to help. Please do come to see us for any breakfast, lunch or dinner recommendations as we are a team that are knowledgeable around the area. Thank you again for your feedback and we hope to make a difference for your future stay.