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斯特蘭德宮酒店的評價

4 out of 5
斯特蘭德宮酒店
372 The Strand, London, England

評價

8.8

優異

10 分評分，優異；3196 則評價中有 1812 則" "
8 分評分，不錯；3196 則評價中有 869 則" "
6 分評分，一般；3196 則評價中有 291 則" "
4 分評分，欠佳；3196 則評價中有 129 則" "
2 分評分，很差；3196 則評價中有 95 則" "

9.2/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel, excellent location
They were able to check me in early, at noon rather than having to come back in the evening. My single room was way roomier than I imagined, clean and tidy. They also have a programme where they give you a bit of credit towards the bar or restaurant if you opt to skip housekeeping. The hotel is situated at a very convenient location, supermarket across the street, and tons of food options all around. All the major central London landmarks are within half an hour of walking distance, even Tate Modern.
於 2023 年 6 月住了 4 晚
Guest Experience Agent 於 2023年6月22日的回應
Dear guest,Thank you for sharing your positive experience with us. t's wonderful to know that your single room exceeded your expectations in terms of size, cleanliness, and tidiness.We are glad you found our Skip Housekeeping (Go Green) program beneficial, offering credit towards our bar or restaurant. Our convenient location, with a supermarket nearby and a wide array of dining options, truly adds to the overall guest experience. It's fantastic that you were able to explore major London landmarks, including the Tate Modern, within a short walking distance.We appreciate your kind comments and hope to have the opportunity to welcome you back for another memorable stay in the future.Kind regards,Shreya

10/10 優異

Lotte

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 4 晚
Cosmin 於 2023年5月7日的回應
Good evening, Lotte, Thank your for taking the time to leave us a feedback.We are really happy to see you had a wonderful time in the " Heart of London " .We hope to see you again in the near future.Kind Regards,

10/10 優異

Shengming

商務旅客
讚好：整潔度、設施服務和住宿狀況
normal good location
Carla 於 2022年12月29日的回應
Dear Shengming,Thank you for your review.We are glad to know you enjoyed your stay with us.We hope to see you again.Kind regards,Carla

8/10 不錯

Wing Sze

於 2022 年 10 月住了 3 晚
Cosmin 於 2022年10月30日的回應
Good evening Wing Sze,Thank your for taking the time to leave us a feedback.We are really happy to see you had a wonderful time in the " Heart of London " .We hope to see you again in the near future.Kind Regards,

8/10 不錯

Christopher

伴侶同遊
The waiters need to be better trained
於 2024 年 5 月住了 1 晚

8/10 不錯

Herbert

讚好：整潔度、職員與服務和住宿狀況
Overall good value for a single night stay. Breakfast Que was inconvenient
於 2024 年 5 月住了 1 晚

10/10 優異

Ouiza

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hébergement très bien situé au cœur de Londres
於 2024 年 4 月住了 4 晚
Eva 於 2024年5月10日的回應
Dear Ouiza,Thank you for your kind feedback, we hope to welcome you back soon. Best Regards,

4/10 欠佳

Catherine

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Elevators slow and only 3 for like 299 rooms. Front desk Rude. Bar staff excellent. Front door man great. Concierge not knowledgeable and frequently unavailable. Prices ridiculous for the room. Wish so much I’d booked in a different hotel
於 2024 年 4 月住了 3 晚
Eva 於 2024年5月9日的回應
Dear Catherine,Thank you for dedicating time to review us.We're sorry to learn that some aspects of your stay fell short of expectations. Please rest assured that we've shared your feedback with our team to ensure we address any areas needing improvement.Thank you for being our guest.Warm Regards,

8/10 不錯

Sonia M

讚好：整潔度和住宿狀況
於 2024 年 5 月住了 4 晚
Eva 於 2024年5月9日的回應
Dear Sonia,Thank you for your feedback. Best Regards,

10/10 優異

Stefano (Buccinasco)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Tutto
於 2024 年 5 月住了 2 晚
Eva 於 2024年5月8日的回應
Dear Stefano,Thank you for your positive feedback.Best Wishes,

10/10 優異

Nicole

讚好：整潔度、職員與服務、設施服務和住宿狀況
Abhängig davon, in welche Richtung man will, ist die nächste Bushaltestelle entweder direkt gegenüber oder nur ein paar Meter entfernt. Ein Tesco Express und ein Boots finden sich auch nur wenig entfernt. Überhaupt ist man wunderbar angebunden, da auch Covent Garden direkt ums Eck ist und Charing Cross fußläufig erreichbar. Vom Portier zur Reinigungskraft zum Restaurantpersonal - jeder ist ausgesprochen freundlich. Sowohl die Drinks in der Hotelbar als auch das Essen im Hotelrestaurant waren fantastisch. Definitiv ein Hotel, das ich auch bei nächsten London-Aufenthalten in Betracht ziehen werde!
於 2024 年 5 月住了 4 晚
Eva 於 2024年5月8日的回應
Dear Nicole,Thank you for your kind feedback. We're delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back soon.Kind Regards,

10/10 優異

Linda

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Comfortable and a great place to meet up wiyh old friends
於 2024 年 5 月住了 3 晚
Eva 於 2024年5月6日的回應
Dear Linda,Thank you for your kind feedback!Best Wishes,

10/10 優異

Katy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 5 晚
Eva 於 2024年5月6日的回應
Dear Katy,Thank you for your positive feedback!Warm Regards,

10/10 優異

marion

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Personel sympathique surtout ce gentil portier. Chambre calme. La salle de bain manquait de propreté au sol. Super petit déjeuner.
於 2024 年 5 月住了 2 晚
Eva 於 2024年5月6日的回應
Dear Marion,Thank you for taking the time to review us.Warm Regards,

10/10 優異

James

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Had a really lovely stay at the Strand Palace. We recieved a free upgrade to a King size double room. The hotel was reasonably quiet and the food was great, a huge selection was available for breakfast. The only slight criticism is that the cold water tap in the ensuite bathroom kept running hot. Don't know what was wrong with the plumbing, but it wasn't very convenient to brushing your teeth!
於 2024 年 4 月住了 1 晚
Eva 於 2024年5月3日的回應
Dear James,We appreciate your feedback and are delighted to learn that you've had a positive overall experience with us.Don't hesitate to reach out if you encounter any issues in the future; we're here to help.Warm Regards,

8/10 不錯

Michelle

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Great location for where we needed to be and lovely hotel. Bed was a little hard so we didn’t have the best sleep during our 2 night stay. The room and hotel was very clean and well kept, most of the staff were friendly except the tall balding guy in the Gin bar, he was very unprofessional and rude, not only to us but to other guests. I would however still recommend this hotel ☺️
於 2024 年 4 月住了 2 晚
Sedat 於 2024年5月2日的回應
Dear Michelle, Thank you for sharing your experience. We're glad you enjoyed our location and found our hotel clean and well-kept. We apologize for any discomfort caused by the firmness of the bed and for the behavior of one of our staff members. Your feedback is valuable, and we'll address these issues internally. Despite this, we appreciate your recommendation and hope to welcome you back for a better stay next time.Best regards,Sedat

10/10 優異

Shyamalendu (Winchester)

讚好：整潔度
Older building (like most hotels in London. Navigation inside can be a bit confusing. Great location.
於 2024 年 4 月住了 2 晚
Sedat 於 2024年5月2日的回應
Dear Shyamalendu, Thank you for taking your time to leave us a review, we are glad you enjoyed your overall stay with us!Warm regards, Sedat

2/10 很差

Takafumi

商務旅客
不滿：設施服務和住宿狀況
狭すぎる
於 2024 年 4 月住了 1 晚
Sedat 於 2024年5月2日的回應
Dear Takafumi, Thank you for taking your time to leave us a review, we do have other room categories available with more space, i hope we have the chance to host you again!Warm regards, Sedat

8/10 不錯

andrew

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Sedat 於 2024年5月2日的回應
Dear Andrew, Thank you for taking your time to leave us a review, we are glad you enjoyed your overall stay with us!Warm regards, Sedat

10/10 優異

Thomas-Henry

伴侶同遊
讚好：設施服務和住宿狀況
We stayed here for my wife’s birthday and great value for money together with being situated just a short walk from Covent Garden, Trafalgar Square and the tube station to get around London
於 2024 年 4 月住了 1 晚
Sedat 於 2024年5月1日的回應
Dear Thomas, Thank you for choosing to celebrate your wife's birthday with us! We're thrilled to hear that you found our hotel to be great value for money and enjoyed our convenient location near Covent Garden, Trafalgar Square, and the tube station. We hope your wife had a memorable birthday, and we look forward to welcoming you back for more special occasions in the future!Warm regards, Sedat

10/10 優異

Anass (Quincy)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff , great location . Highly recommended
於 2024 年 4 月住了 4 晚
Eva 於 2024年5月6日的回應
Dear Anass,Thank you for your amazing feedback!Best Regards,

8/10 不錯

peter

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Sedat 於 2024年5月2日的回應
Dear Peter, Thank you for taking your time to leave us a review, we are glad you enjoyed your stay with us!Warm regards, Sedat

2/10 很差

Edna

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Eva 於 2024年5月3日的回應
Dear Edna,We appreciate your time in reviewing our services.If you have any concerns, please don't hesitate to reach out to us directly.Best Regards,

8/10 不錯

Jasmin

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Sedat 於 2024年5月1日的回應
Dear Jasmine, Thank you for taking your time to leave us a review, we are glad you enjoyed your stay with us! Warm regards, Sedat

10/10 優異

Susan

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We had a lovely stay in this excellently situated hotel, perfectly positioned for the West End, Covent Garden and several Tube stations within a short walk. Staff were exceptionally helpful and very polite and accommodating.I would highly recommend it.
於 2024 年 4 月住了 1 晚
Eva 於 2024年4月29日的回應
Dear Susan,Thank you for you kind words, we highly appreciate your comment. Best Regards,

10/10 優異

Malak

讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall a very nice experience
於 2024 年 4 月住了 4 晚
Sedat 於 2024年5月1日的回應
Dear Malak, Thank you for taking your time to leave us a review, we are glad you enjoyed your overall stay with us!Warm regards, Sedat

10/10 優異

Helen

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel in a fantastic location for theatres and dining
於 2024 年 4 月住了 1 晚
Eva 於 2024年4月29日的回應
Dear Helen,Thank you for your kind feedback, we are happy to hear that you have liked our central location. Warm Regards,

8/10 不錯

Peter

於 2024 年 4 月住了 2 晚
Eva 於 2024年4月29日的回應
Dear Peter,Thank you for sharing your review with us. Best Regards,

6/10 一般

Bex

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Eva 於 2024年4月29日的回應
Dear Bex,Thank you for your feedback!Kind Regards,

10/10 優異

Theo

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location!
於 2024 年 4 月住了 1 晚
Eva 於 2024年4月29日的回應
Dear Theo,Thank you for your kind feedback!Best Wishes,

10/10 優異

Dawn Lyn

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, restaurant, bar, housekeeping, front desk and decor.
於 2024 年 4 月住了 13 晚
Sedat 於 2024年4月27日的回應
Dear Dawn, Thank you for taking your time to leave us a review, we are glad to hear that you enjoyed your overall stay with us! Hope to see you again soon.Warm regards, Sedat

10/10 優異

Maureen

讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is in a fantastic location and I couldn’t fault the room, cleanliness or staff. Maybe a little more signage to aid in the location of rooms would be good.
於 2024 年 4 月住了 1 晚
Sedat 於 2024年4月27日的回應
Dear Maureen, Thank you for your kind words! We're thrilled you enjoyed our location, room, cleanliness, and staff. We took note of your suggestion for more signage to aid in finding rooms. We appreciate your feedback and hope to welcome you back soon.Warm regards, Sedat

8/10 不錯

mary

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Centralblocation and friendly staff. Long queues for breakfast however
於 2024 年 4 月住了 1 晚
Eva 於 2024年4月25日的回應
Dear Mary,Thank you for taking the time to review us. We are pleased to hear that overall you enjoyed your stay with us.We look forward to welcoming you back soon.Kind Regards,

10/10 優異

Hannah

讚好：整潔度、職員與服務和住宿狀況
Lovely option for a London stay
於 2024 年 4 月住了 1 晚
Eva 於 2024年4月25日的回應
Dear Hannah,Thank you for your kind feedback!Warm Regards,

10/10 優異

maryanne

家人同遊
讚好：整潔度、職員與服務和設施服務
Beautiful
於 2024 年 4 月住了 2 晚
Eva 於 2024年4月25日的回應
Dear Maryanne,Thank you for your lovely feedback!Warm Regards,

10/10 優異

latif

讚好：整潔度、職員與服務和住宿狀況
Great place to stay in, room is small but clean. I don’t see anything wrong with strand palace, recommend for whoever can afford 300$ per night.
於 2024 年 4 月住了 3 晚
Eva 於 2024年4月25日的回應
Dear Latif,Thank you for your feedback, we highly appreciate your comment. Kind Regards,

6/10 一般

Kathleen

讚好：整潔度和職員與服務
Great location view from window terrible ok room ver
於 2024 年 4 月住了 1 晚
Eva 於 2024年4月25日的回應
Dear Kathleen,Thank you for sharing your feedback with us. We regret to hear that you were not completely satisfied with your room. Please feel free to inform us of any preferences you may have in the future.Thank you for choosing to stay with us.Kind Regards,

8/10 不錯

David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We Stayed for our anniversary,We had excellent service, we arrived 3 hours before check in and asked if we could leave our bags, whilst we had a wander about London. The receptionist, said I will just check to see if your room is ready, it was and we were able to check in straight away. We were also given a drinks voucher each as an anniversary gift, which was a nice touch. They also stored our bags on check out , so that we could go off to do some more exploring around London. The hotel was very clean, we had a superior room, yes they are compact but that doesn't worry us, as we are out and about most of the time. There are many attractions within walking distance or just a tube/bus ride away. All in all we would recommend this hotel and would stay here again.
於 2024 年 4 月住了 2 晚
Eva 於 2024年4月25日的回應
Dear David,We greatly appreciate you taking the time to provide feedback. It brings us joy to learn that you enjoyed the service we offer and had a pleasant stay with us. We look forward to welcoming you back soon.Kind Regards,

10/10 優異

Emma

讚好：整潔度、職員與服務、設施服務和住宿狀況
Despite how busy the Strand and the area is in general, my room was very quiet. It's a great location, right in the heart of everything, especially if you are a theatre goer. I had a cozy single and it was tiny but perfectly fine for a solo traveller.
於 2024 年 4 月住了 7 晚
Eva 於 2024年4月24日的回應
Dear Emma,We greatly appreciate your positive feedback, and we're delighted to hear that you had an enjoyable experience with us. We look forward to welcoming you back soon.Best regards,

8/10 不錯

Sonia

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Eva 於 2024年4月24日的回應
Dear Sonia,Thank you for taking the time to leave us a feedback!Kind Regards,

10/10 優異

Rita

讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful will come back again.
於 2024 年 4 月住了 1 晚
Eva 於 2024年4月24日的回應
Dear Rita,Thank you for your amazing feedback, we are happy to hear that you are already planning your next visit!Warm Regards,

4/10 欠佳

lynne

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We had a very very very small double room. Bed against wall on one side hardly any spare room at all. Breakfast very ordinary hard fried eggs and nasty bread. Muesli was very sweet altogether not worth the cost
於 2024 年 4 月住了 1 晚
Eva 於 2024年4月24日的回應
Dear Lynne,We appreciate your feedback. It saddens us to learn of your dissatisfaction with your assigned room. Our records indicate that you opted for our introductory category, which includes special features. We encourage you to explore our diverse range of room options for future visits, as we strive to cater to varying preferences. Your breakfast experience has been relayed to our team for consideration.Thank you for choosing to stay with us.Warm regards,Eva

8/10 不錯

Kaye (Reno)

讚好：職員與服務、設施服務和住宿狀況
I love the location .. Felt very safe here. even at dark.. Love that it's family owned Kind of musty smell in room, but it's old.
於 2024 年 4 月住了 7 晚
Sedat 於 2024年4月19日的回應
Dear Kaye,Thank you for leaving us a review, we are glad you enjoyed your stay with us. We apologize for the smell in your room! We wish to see you again soon!Warm regards,Sedat

10/10 優異

Nataliia

讚好：整潔度、職員與服務和住宿狀況
Love Strand Palace Hotel ❤️
於 2024 年 4 月住了 1 晚
Sedat 於 2024年4月19日的回應
Dear Nataliia, Thank you for leaving us a review, we are glad you enjoyed your stay with us. We wish to see you again soon!Warm regards,Sedat

8/10 不錯

SAMUEL

於 2024 年 4 月住了 1 晚
Eva 於 2024年5月9日的回應
Dear Samuel,Thank you for your kind feedback.Best Regards,

10/10 優異

Jennifer

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent location, friendly & helpful staff, perfect for exploring the city.
於 2024 年 4 月住了 7 晚
Sedat 於 2024年4月19日的回應
Dear Jennifer, Thank you for leaving us a review, we are glad you enjoyed your stay with us. We wish to see you again soon!Warm regards,Sedat

8/10 不錯

Thomas

讚好：整潔度、設施服務和住宿狀況
Very convenient situation doormen very helpfully
於 2024 年 3 月住了 3 晚
Sedat 於 2024年5月1日的回應
Dear Thomas, Thank you for taking your time to leave us a review, we are glad you enjoyed your overall stay with us!Warm regards, Sedat

10/10 優異

Nataliia

讚好：整潔度、職員與服務和住宿狀況
I love Strand Palace Hotel
於 2024 年 4 月住了 10 晚
Sedat 於 2024年4月19日的回應
Dear Nataliia, Thank you for leaving us a review, we are glad you enjoyed your stay with us. We wish to see you again soon!Warm regards,Sedat

10/10 優異

Kerry

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
No complaints, would definitely stay there again
於 2024 年 4 月住了 5 晚
Eva 於 2024年4月17日的回應
Dear Kerry,Thank you for your lovely feedback!Kind Regards,

10/10 優異

James W (New York)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to most theatres and friendly staff. I have been staying there for over 15 years. Best price in the area and I love the cozy room designed.
於 2024 年 4 月住了 8 晚
Eva 於 2024年4月17日的回應
Dear James,Thank you for your ongoing loyalty as our valued guest. We eagerly anticipate your return visit!Warm Regards,