大堂
查看供應

韋爾斯利騎士橋豪華酒店的評價

5 out of 5
韋爾斯利騎士橋豪華酒店
11 Knightsbridge, London, England

評價

9.2

卓越

10 分評分，優異；133 則評價中有 100 則" "
8 分評分，不錯；133 則評價中有 18 則" "
6 分評分，一般；133 則評價中有 9 則" "
4 分評分，欠佳；133 則評價中有 4 則" "
2 分評分，很差；133 則評價中有 2 則" "

9.6/10 

整潔度

9.2/10 

職員與服務

8.4/10 

設施服務

9.4/10 

住宿狀況

9.8/10 

環保程度

評價

10/10 優異

JIALE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

ROBERT M (Stratford)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Superior staff and service
於 2024 年 4 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度和住宿狀況
於 2023 年 12 月住了 5 晚

10/10 優異

Nigel

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Superb!! The staff are incredible and made our return journey seamless.. they are so welcoming and very attentive. The hotel is a perfect location especially as we went to see a concert in Hyde Park! It’s a gem of a hotel right in the heart of London…
於 2023 年 7 月住了 1 晚

10/10 優異

Hany

伴侶同遊
讚好：整潔度和職員與服務
Excellent hotel! Excellent staff and rooms!
於 2023 年 5 月住了 1 晚

10/10 優異

Margaret

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 3 晚

10/10 優異

Hala

於 2022 年 11 月住了 7 晚

10/10 優異

Edward

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Gracious service Friendly respectful staff Intimate hotel that made us feel special
於 2022 年 11 月住了 4 晚

10/10 優異

Alexander

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was great, property was great, location was great, and honestly, for what you get compared to the competition, its reasonably priced. Highly recommend.
於 2022 年 10 月住了 1 晚

10/10 優異

Jodi

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff at this property were heaven! I had a traveling snafu, and they handled everything perfectly. Would recommend to anyone looking for a boutique and bespoke experience. Lovely is an understatement -- the staff are all top-notch and I'll be back. Truly appreciate the attentiveness and warmth. xx
於 2022 年 6 月住了 1 晚

10/10 優異

Nelly

讚好：整潔度、職員與服務和住宿狀況
於 2021 年 12 月住了 1 晚

10/10 優異

Mahmut Engin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The stay was very good especially a special thanks to all the staff. They were amazing.
於 2021 年 10 月住了 3 晚

10/10 優異

CHRISTOPHER

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 5 月住了 1 晚

10/10 優異

Muna

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 9 晚

2/10 很差

Krzysztof

家人同遊
讚好：整潔度
不滿：職員與服務和客房舒適度
於 2020 年 2 月住了 1 晚

10/10 優異

loolwah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 5 晚

8/10 不錯

Issa

讚好：整潔度、住宿狀況和客房舒適度
I love the hotel the location and the cigar lounge but the hotel was against to book throw hotels.com because the don’t offer any benfits like upgrade to a higher category specially that I book disabled room throw hotels by mistake
於 2019 年 12 月住了 3 晚

10/10 優異

Paul

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Don't tell anyone about this fine hotel !!
Excellent 5 star plus boutique hotel... felt welcome and appreciated from check in to check out. Only was there one night but would have looked forward to spending a few more days there.
於 2019 年 11 月住了 1 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
When I booked the hotel I didn’t realise it had a cigar bar, if I would have known I wouldn’t have booked the hotel.
於 2019 年 11 月住了 2 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚

8/10 不錯

Noorez

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Was overall excellent. My shower had some repairs that needed to be fixed but it happened right away. I was a bit disappointed that I was put in an accessible room so the bathroom was not very functional. Was hoping they would move me or upgrade me for a reasonable price but didn’t happen. Still, was very satisfied overall. Thanks.
於 2019 年 11 月住了 4 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚

10/10 優異

CHRISTOPHER

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚

10/10 優異

Nigel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚

2/10 很差

sultan

不滿：職員與服務、住宿狀況和客房舒適度
Very small room for a lot of money.
於 2019 年 8 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Good location, car service excellent, rooms very confortable
於 2019 年 7 月住了 3 晚

8/10 不錯

Mazen

讚好：職員與服務
於 2019 年 7 月住了 6 晚

10/10 優異

Stuart

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚

6/10 一般

真實旅客

多人同遊
讚好：整潔度
Although the hotel is pretty, the service and room functionality are not worthy of a 5 star hotel. Despite paying the typical price of a top class hotel, expect a Marriott which is what this hotel is. The doorman did not meet us to help with our bags when checking in. Our suite (401) faced an extremely busy road and had french doors that wouldn’t stay closed, so our room was very loud. There was no cold water from the taps in the bathroom, it went from hot to Luke warm. Room service forgot items. House keeping didn’t bring back express laundry on time and didn’t provide turn down service one night despite the service room light being on. The suite, their top level room, was literally 2 feet from the elevator. Our suite was booked through Expedia and was stated to have either 2 twin beds or 1 king. This was not the case and when I requested twin beds several days prior to check in, I was told this was not possible. Michela, the person that I dealt with through multiple emails, was not helpful nor terribly apologetic. I was also not allowed to cancel the reservation. Even though the hotel was aware that the suite was to house 2 people that preferred twin beds, it was not set up with separate bedding or a roll away upon check in. I had to request it myself from the check in staff. The Wellesley clearly doesn’t deserve it’s 5 star rating.
於 2019 年 7 月住了 3 晚

10/10 優異

faisal

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 5 月住了 1 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location is excellent and atmosphere of the hotel is amazing
於 2019 年 4 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 3 晚

10/10 優異

Martin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 2 晚

4/10 欠佳

真實旅客

家人同遊, 商務旅客
Nice place for smokers. But for me it was not. Room size is good.
於 2018 年 9 月住了 1 晚

10/10 優異

Andrew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 1 晚
Pablo D (Duty Manager) 於 2019年2月14日的回應
Dear Andrew, Many thanks for your positive feedback! We hope to welcome you back very soon at the Wellesley Knightsbridge. Best regards. Pablo Dafonte Duty Manager

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務和住宿狀況
clean, good atmoshper, quick reply, good location and safe
於 2019 年 1 月住了 4 晚
Pablo D (Duty Manager) 於 2019年2月14日的回應
Dear Guest, Many thanks for your positive feedback! We hope to welcome you back very soon at the Wellesley Knightsbridge. Best regards. Pablo Dafonte Duty Manager

10/10 優異

Omran

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The Best and luxury Hotel in London
I am writing to express my appreciation for the quality of service you offered me and my wife during our stay at the Wellesley Knightsbridge Hotel in London. It was our 1st time here! We had a wonderful one week vacation. Despite of the many offers we received from other hotels, we decided for your hotel because of the unbeatable deal you offered us. It was a very good decision; We enjoyed the peace and quiet we needed with luxury, very high quality offered in all the facilities of your gorgeous hotel. This definitely added to the excellent service of the staff in every segment of your hotel. Every staff member with whom we came in contact was attentive, kind and professional including receptionists, room service staff. I just wanted to let you know how much we valued that effort, how impressive and gracious and how greatly we appreciate everything that you personally and your staff did for us. Moreover we like the experience for drop off with Rose Rise. We will definitely recommend your hotel to our friends, colleagues and family, and I’m sure we’ll be back. We have already decided to return to your hotel for our next vacation. Thank you very much again for such outstanding service and see you soon.
於 2019 年 1 月住了 3 晚
Pablo D ( Duty Manager) 於 2019年2月14日的回應
Dear Omran, Many thanks for your valuable feedback; we are delighted to see how much you enjoyed your recent stay with us we are indeed very pleased to learn that our staff took such a good care of you during your stay at The Wellesley Knightsbridge. Your kind words have been shared with the team, in order to congratulate them for a job well done. It is really encouraging to see the satisfaction in our guests and their appreciation for the service provided. We can only thank you for sharing your experience with your friends and relatives and we truly hope to be of your service in your next trip to London. Best regards. Pablo Dafonte Duty Manager

10/10 優異

Mark

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 1 晚

6/10 一般

Hamad

不滿：整潔度、職員與服務和住宿狀況
My review
The rooms are very small and you can stay in a better hotel in less than this price
於 2018 年 11 月住了 4 晚
Chris Parkes 於 2018年12月20日的回應
Thank you for your comments. I was naturally disappointed to hear that you did not enjoy your stay with us. We appreciate that our rooms and suites are not the largest in London, however, we believe that the stunning finish and unique style and features of our hotel more than make up for this. Once again thank you for staying with us and we do hope to have the opportunity to welcome you back in the future. Kind regards, Chris Parkes

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 1 晚

8/10 不錯

Carla

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Prachtig maar klein hotel zeer duur ingericht vriendelijk personeel Italiaans Zeer duur alles bar, restaurant ontbijt was echt armzalig enkel pastries en yoghurt geen brood geen charcuterie geen kazen enkel kaart waaruit je heel wat kan kiezen maar heel duur ! Hadden Dover Sole genomen was uit diepvries echt niet lekker wel 48€ ! Geen zuivere handdoeken s’avonds, badkamer vloerverwarming erg warm wel heel mooi ook de kamer heel erg mooi en proper. Wel koud in hotel en ook in de bar door in en uit geloop van rokende mensen naar terras. Terras verwarmd owv cigar bar.
於 2018 年 10 月住了 1 晚
Chris Parkes 於 2018年12月22日的回應
Thank you very much for taking the time to review your recent stay with us. I was indeed disappointed to learn that we did not meet your expectations on this occasion. Please rest assured your comments have been shared with the management team. Should you wish to discuss further your experience further, please do not hesitate to contact me directly. Kind regards, Chris Parkes

10/10 優異

Andrew (Athens)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Small,chic , discreet, impeccable hotel in the heart of Knightsbridge. Rooms are small but very nicely furnished. Service of all staff very professional
於 2018 年 10 月住了 2 晚

8/10 不錯

Marit

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 2 晚

10/10 優異

Michelle

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommend!
Excellent! Great location close to Buckingham Palace, parks and good shopping. Beautiful room with luxurious finishes. Wonderful staff and service who accommodated a special request and were over the top friendly! My only very tiny negative observation (but please don’t let this stop you from staying in this superb hotel) is that we were turned away from breakfast one morning as my husband was wearing shorts. I totally understand that this is a high end hotel with high end dining, however turning away shorts (golf shorts mind you, not athletic shorts) seems a bit antiquated particularly when others were seen wearing sweat pants/pajama pants. However the breakfasts were delicious and service top notch so again, do not let this deter you. Overall we were thrilled with our stay in this hotel and would recommend to anyone looking for a little luxury and exemplary service! Thank you for helping to make our holiday so enjoyable!
於 2018 年 9 月住了 6 晚

10/10 優異

HIKMAT

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Hotel.
於 2018 年 9 月住了 2 晚

10/10 優異

M (Chicago, IL)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Loved our stay. Wonderful hotel. Wonderful staff. Perfect location. I will definitely recommend this hotel and will stay again at that hotel next time we are in London.
於 2018 年 9 月住了 6 晚

6/10 一般

真實旅客

讚好：整潔度和客房舒適度
不滿：職員與服務
Not Worth the Money
Service lacking! Snobby, cold. Irons and internet not available. Great cigar bar but entire lobby smoke filled all the time.
於 2018 年 8 月住了 1 晚
Magdalena Saodatov 於 2018年8月15日的回應
Thank you for taking the time to review your recent stay with us. I am naturally disappointed to read that we did not meet your expectations. Please rest assure that your comments have been taken seriously and passed to the relevant departments. We are reinventing our Cigar Terrace and we do apologize for any inconvenience during your recent stay this may have caused. These improvements are designed to help reduce the amount of cigar smoke in our Lobby. Once again thank you for choosing to stay with us and we do hope to welcome you back in the future. Kind Regards, Magdalena Saodatov

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Swanky stay in London
Chose the hotel because of its proximity to Hyde Park (went to a concert there). Asked for early check in and got it. The service was top notch. Some highlights: complimentary ironing service (limited) upon check in, a ride to Harrod's in the Rolls Royce, a cell phone for your use for local calls and web use, live jazz in the club The only downside that I can think of is the lingering smell of cigar smoke in the lobby.
於 2018 年 7 月住了 3 晚
Jole 於 2018年8月8日的回應
Thank you very much for your kind feedback. We look forward to welcoming you back to The Wellesley Knightsbridge.