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韋斯利酒店的評價

4 out of 5
韋斯利酒店
81-103 Euston Street, London, England

評價

7.8

不錯

10 分評分,優異;1003 則評價中有 301 則" "
8 分評分,不錯;1003 則評價中有 415 則" "
6 分評分,一般;1003 則評價中有 158 則" "
4 分評分,欠佳;1003 則評價中有 75 則" "
2 分評分,很差;1003 則評價中有 54 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

7.6/10 

設施服務

7.6/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

Wai Ming

家人同遊
讚好:職員與服務
Location is good. Carpet is quite dirty and smelly. Condition of the shower cubicle is poor that water splashed out onto the floor through gaps in between partitions and doors
於 2023 年 7 月住了 2 晚
The Wesley Team. 於 2023年7月12日的回應
Dear Wai Ming, Thank you for staying with us and taking the time to provide us with your feedback. We are delighted to see that you enjoyed the location of our hotel.However, we are really sorry that your experience with your room did not match your expectations. We also would like to thank you for bringing this to our attention, your feedback has been passed to the right department. We hope to get a chance to welcome you back, making your stay a better one. Kind regards,

8/10 不錯

Hing Yeung

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 1 晚
. 於 2022年11月19日的回應
Good morning Hing Yeung, Thank you for choosing to stay at the Wesley! We look foward to welcoming you back to the hotel soon potentially and are happy to hear that you had a lovely experience with us. Kind regards, The wesley team.

8/10 不錯

Longjie

於 2021 年 12 月住了 5 晚
The Wesley Hotel 於 2021年12月28日的回應
Dear Guest, Thank you for taking the time to rate your stay with us. We highly appreciate that you stayed in TheWesley Hotel. Kind Regards, TheWesley Team

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
有電梯,櫃檯人員很nice,豐富的mini bar,廁所新穎又大
於 2020 年 1 月住了 4 晚
TheWesley Team 於 2020年1月23日的回應
Dear Guest, Than you ever so much for your lovely review. Our aim is to provide an excellent customer service and it is rewarding to learn that we delivered it. We hope to have the pleasure to welcoming you back in the future. Kind regards TheWesley Team

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 2 晚
TheWesley Team 於 2019年12月28日的回應
Dear Guest, Thank you for choosing us for your stay and for taking the time to score us. We hope you enjoyed your stay. Kind regards TheWesley Team

4/10 欠佳

MAN MING

家人同遊
不滿:整潔度、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
TheWesley Team 於 2019年12月21日的回應
Dear Man Ming, Thank you for taking the time to score the Wesley. We hope to have the chance to welcome you to our property in the future and hopefully aim for better experience. Kind regards TheWesley Team

6/10 一般

Sui Ling

家人同遊
不滿:整潔度和客房舒適度
浴室設施舊,多處漏水
於 2019 年 10 月住了 2 晚
TheWesley Team 於 2019年11月12日的回應
Dear Siu Ling, Thank you for sharing your experience with us. We are sorry to read that you had a leakage in your bathroom, and we wish you would have informed us then, as we would have been able to either send Maintenance to fix it, or to move you to a different room. We hope it will not stop you from returning to us in the future. Kind regards TheWesley Team

10/10 優異

Max

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 4 晚
TheWesley Team 於 2019年8月29日的回應
Dear Max, Thank you for your high scores, they are very much appreciated. We hope you had an enjoyable stay with us. We hope to see you back again. Kind regards TheWesley Team

6/10 一般

真實旅客

離London Euston station 很近.. 但附近施工..巷子封住..要繞道 服務態度so so. 房間地毯很舊!
於 2019 年 7 月住了 1 晚
TheWesley Team 於 2019年7月23日的回應
Dear Guest, We are really sorry to hear your experience at TheWesley didn't cover your expectations. We have taken on board your feedback and we will make sure the needed improvements are completed. Thank you for your review. We hope to have the opportunity to welcome you back in the future. Kind regards, TheWesley Team

10/10 優異

Pui Yee Julie

讚好:整潔度、職員與服務和住宿狀況
Very helpful & efficient staff. Excellent customer service.
於 2019 年 6 月住了 1 晚
TheWesley Team 於 2019年7月4日的回應
Dear Pui Yee Julie, Thank you very much for leaving us such a great review, and for choosing the Wesley for your stay. We are delighted to read that you were satisfied with the service our staff members provided during your stay. It is rewarding to receive such lovely feedback from our guests . Your appreciation is vital to all of us, and we do hope to have the pleasure to welcoming you again in the future, and deliver again a memorable stay for you. Warm regards TheWesley Team

8/10 不錯

Chi-Ming

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 5 月住了 5 晚
Wesley Team 於 2019年6月2日的回應
Dear Guest, Thank you for your great scores. We hope you enjoyed your stay at the Wesley, and would return in the near future. Kind Regards TheWesley Team

4/10 欠佳

真實旅客

不滿:住宿狀況
於 2019 年 5 月住了 1 晚
TheWesley Team 於 2019年5月15日的回應
Dear Guest, Thank you for your rating. We are sorry to hear we didn't meet your expectations. If you consider we could have done better, please feel free to let us know, your feedback helps us to improve our service. Kind regards, TheWesley Team

8/10 不錯

Siu Kwong Christopher

讚好:整潔度和職員與服務
Convenience
Very convenience , But room is very small ,
於 2018 年 12 月住了 3 晚
TheWesley Team 於 2019年1月24日的回應
Hi Siu! Thanks for your feedback. We are happy to inform you that next time you stay with us, we are happy to offer you a complimentary upgrade to a higher room category (subject to availability) in order to make sure you enjoy your stay with us. We look forward to welcoming you again. Kind regards, TheWesley Team

6/10 一般

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 1 晚
TheWesley Team 於 2018年12月4日的回應
Dear Guest, Thanks for your rating. We hope to see you soon again. Kind regards, TheWesley Team

8/10 不錯

Tony (Hong Kong)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent location, just 2 minutes to Underground Euston Square station and Euston station. Toilet and bed are clean. The room is a bit small. Just a bit noisy from train. Overall comment is good.
於 2018 年 10 月住了 6 晚
TheWesley Team 於 2018年11月7日的回應
Hi Tony! Thanks for your review. We are happy to hear you had a pleasant stay with us. Next time you visit us, please inform the reception team that you would like to have a quiet room, they will be happy to help. We hope to see you soon again! Kind regards, TheWesley Team

8/10 不錯

I.C.

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 2 晚
TheWesley Team 於 2018年11月7日的回應
Dear Guest, Thank you for your rating! Kind regards, TheWesley Team

8/10 不錯

Sethavut

親子同遊
讚好:職員與服務和設施服務
不滿:住宿狀況
Staff is very nice , but in every morning have noise from construction side of hotel.
於 2024 年 4 月住了 7 晚
. 於 2024年5月3日的回應
Good Morning Sethavut,Thank you for choosing to stay at the Wesley Euston Hotel. We appreciate the positive feedback regarding the staff. On the other hand, we sincerely apologise for the construction works and noise this may have caused throughout your stay. Kind Regards, The Wesley Team.

6/10 一般

Jamie

多人同遊
讚好:整潔度、設施服務和住宿狀況
Very nice all in, but over priced for a single bed and the windows were flimsy and I was incredibly cold the entire night. Clean and well stocked just a bit cold. The TV was also not working, I didn’t bother asking to sort as I arrived later and had my phone, but was a bit rubbish to have no option of the tele.
於 2024 年 4 月住了 1 晚
. 於 2024年5月3日的回應
Good Morning Jamie,Thank you for choosing to stay at the Wesley Euston Hotel. We appreciate the feedback and will take all highlighted points into consideration. In terms of the price for the room, we do align the prices with other properties within the location. We sincerely apologise for the temperature of the room but would like to mention that we are always able to adjust the heating within the room as well as offering an additional heater. Lastly, the TV will be followed up with the maintenance department to ensure this is fixed. Kind Regards, The Wesley Team.

8/10 不錯

Alberto (Coral Springs)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Good accommodation for the price. Comfortable room, although internet wasn’t very reliable.
於 2024 年 4 月住了 3 晚
THE WESLEY TEAM 於 2024年4月19日的回應
Dear Alberto, Thank you for your great review on your stay with us, we appreciate it as it helps us improve ourselves. We are glad to hear that you enjoyed your stay with us and we are sorry for the dissatisfactory things which you have faced during your stay. we hope this won't stop you from choosing our hotel for your future stay.We hope to see you again soon.Kind Regards.

10/10 優異

Matthew

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The offer to continually fill up our water bottles was very much appreciated. Breakfast was a bit pricy, so we found local options.
於 2024 年 4 月住了 3 晚
. 於 2024年5月3日的回應
Good Morning Matthew, Thank you for choosing to stay at the Wesley Euston Hotel. We appreciate the feedback on the ammenties within the rooms such as the free water bottle top ups. However, we would like to highlight that we do offer a discounted price for the breakfast upon arrival. Kind Regards, the Wsley Team.

10/10 優異

Kai Yu (Richmond)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
The Wesley Team 於 2024年4月18日的回應
Dear Kai Yu,Thank you for the great review of your stay with us. We are glad to see that you enjoyed your stay at our Hotel. We looking forward to welcoming you again soon. Kind Regards.

8/10 不錯

Steve

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel, friendly staff, excellent breakfast, good room, would recommend for a conveniently located good value for money London stay.
於 2024 年 4 月住了 1 晚
The Wesley Team 於 2024年4月14日的回應
Dear Steve,Thank you for your great review on your stay with us, we appreciate it as it helps us improve ourselves. We are glad to hear that you enjoyed your stay with us and that our amenities and staff were up to your expectations.We hope to see you again soon.Kind Regards.

10/10 優異

Vivienne

讚好:整潔度、職員與服務和設施服務
Close to Euston Station and about ten minutes’ stride from Saint Pancras. Very clean and tidy hotel. Conveniently close to the upper end of Tottenham Court Road and Gower Street. 15 minute walk to Fitzrovia / Soho restaurant district. Good location if you need to get to UCL.
於 2024 年 4 月住了 1 晚
The Wesley team 於 2024年4月14日的回應
Dear Vivienne,Thank you for taking the time to share your feedback with us at the Wesley Euston Hotel. We are delighted to hear of your positive experience here. It's great that you were satisfied with our location and the cleanliness of the hotel. We hope to see you again in the future.Kind Regards,

8/10 不錯

Amy (Altrincham)

於 2024 年 4 月住了 1 晚
The Wesley Euston Team 於 2024年4月26日的回應
Dear Amy,Thank you for taking the time to leave the rating.We are happy to see that you had a great stay with us.Kind regards,

10/10 優異

Theodora

於 2024 年 3 月住了 2 晚
The Wesley Team 於 2024年4月18日的回應
Dear Theodora,Thank you for the great review of your stay with us. We are glad to see that you enjoyed your stay at our Hotel. We looking forward to welcoming you again soon. Kind Regards.

8/10 不錯

Jose

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Steps from Euston station.
於 2024 年 3 月住了 1 晚
The Wesley Team 於 2024年3月14日的回應
Dear Jose,Thank you for choosing the Wesley Hotel for your stay and taking the time to leave your feedback with us. we are really happy to hear that you were happy with our location and we hope you enjoyed your stay. we do hope to have the pleasure of welcoming you back in the future. Kind regards The Wesley Team

8/10 不錯

john

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel is very good and we will be booking to stay there again. Great base for anything around that location. Its not the hotels fault that the surrounding area was abit untidy and a tad shabby but the local area has a number of good eating and drinking locations and always felt safe.
於 2024 年 2 月住了 1 晚
The Wesley Team 於 2024年3月3日的回應
Dear John,Thank you for your great review of your stay with us. We are glad our Hotel met your expectations .We are looking forward to welcoming you again with us.Kind Regards

8/10 不錯

Khalid

商務旅客
讚好:住宿狀況
Practical hotel close to Euston Station.
於 2024 年 2 月住了 1 晚
The Wesley Team 於 2024年3月2日的回應
Dear Khalid,Thank you for choosing us, and for your review of your stay with us. We are glad that the location of our Hotel was convenient for you.We look forward to welcoming you again with us soon.Kind Regards.

8/10 不錯

Megan

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice spacious room. Bathroom quite small. Can hear a lot from the corridor and streets due to location but it’s right next to Euston so that was expected. The price is a little steep but I would stay here again due to the convenient location.
於 2024 年 2 月住了 1 晚
The wesley euston 於 2024年2月21日的回應
Dear Megan, Thank you for providing us with your feedback. We are delighted to read that you enjoyed the location of the hotel. It would be wonderful to receive you back on another occasion. Kind regards,

8/10 不錯

Helen

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean room and excellent breakfast. We had an issue with the bathroom and the team were very helpful in trying to resolve. You can hear a rumble of the trains from Euston Square station from about 7am onwards but not overly loud. Very quiet around the hotel, but a short walk to Euston Square and Euston Undergrounds. All in all a good base to explore from.
於 2024 年 2 月住了 2 晚
The Wesley Team. 於 2024年2月19日的回應
Dear Helen,Thank you for providing us with your feedback. We are delighted to read that you enjoyed the location of the hotel, the breakfast, and the cleanliness of your room. It is great to learn that our staff members succeeded to solve the issue you encountered during your stay. It would be wonderful to receive you back on another occasion. Kind regards,

10/10 優異

BRENDAN

讚好:整潔度、職員與服務、設施服務和住宿狀況
The Westley was a great experience to stay in staff very friendly and professional. I felt that the reception area should be larger to reflect the quality of the rooms and also the dining area
於 2024 年 2 月住了 2 晚
The Wesley Team 於 2024年2月19日的回應
Dear Brendan,Thank you for your great review of your stay with us, we are glad to hear that you enjoyed your time with us and that our services met your expectations.We look forward to welcoming you again soon to our property.Kind Regards

10/10 優異

Shani

讚好:整潔度、職員與服務和住宿狀況
very good
於 2024 年 2 月住了 1 晚
The Wesley Team. 於 2024年2月16日的回應
Dear Shani, Thank you for visiting The Wesley Hotel and taking the time to provide us with your feedback. We are delighted to read that you had a great stay with us and hope to welcome you back on future occasions. Kind regards,

6/10 一般

Yoshihiro (Kyoto)

親子同遊
讚好:整潔度和職員與服務
My experience at this hotel is mixed. I appreciated that the staff was very friendly and attentive. However, I did not find the estate was up to my expectations. Upon check-in, I was surprised by how small the lobby was, given that the hotel was equipped with a restaurant and conference rooms. Some budget-friendly hotel chains have more upscale lobbies. The staff was very friendly and attentive, and the check-in was smooth. The hotel is conveniently located near Euston station. There are restaurants and supermarkets near the hotel. I noted that the street did not look the most desirable or safest; there was a vape store and a thrift shop near the hotel. I noted a gentleman on the street talking to himself at night, smelling like weed. I stayed in one of the "executive suites", which is an overstatement. I do not believe the room is suitable for executives. It is simply a larger-than-standard double bedroom. Although the room did not deserve the connotation of "executives", the room was clean and comfortable until bedtime. My sleep was disturbed by subway noise and lights emitting from the hallway and windows. Even worse, the hallway light is motion-sensing; thus, I was annoyed by hallway lights coming on and off every time someone walked the hallway. My impression is that the estate makes it much better than it actually is, but the staff is very nice. Considering the low price point, it is worth the money. I suggest the guests manage expectations.
於 2024 年 2 月住了 1 晚
The Wesley Team 於 2024年2月5日的回應
Dear Yoshihiro,Thank you for your detailed feedback as it helps us improve ourselves. We are happy to hear that the staff was up to your liking. We are sorry that the lobby and room were not up to your expectations. We apologize for any inconvenience you may have experienced during your stay with us, we hope this will not stop you from choosing again in the future.Looking forward to welcoming you again soon,Kind Regards.

10/10 優異

michael

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic
Fantastic staff great hospitality, clean rooms and lots of bars and food nearby
於 2024 年 2 月住了 2 晚
The Wesley Team 於 2024年2月5日的回應
Dear Michael,Thank you so much for your great review, we appreciate it as it helps us improve ourselves. We are glad to hear that our cleanliness of the room was up to your expectations and that you found our staff helpful and provided good service for you. We looking forward to seeing you again soon.Kind Regards.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Super
We had the Executive Suite, it was large, clean and comfortable. Hotel location was great.
於 2024 年 1 月住了 2 晚
The Wesley Team 於 2024年2月5日的回應
Dear Sir/Madam,Thank you so much for your great review, we a[[reciate it as it helps us improve ourselves. We are glad to hear that the room was up to your expectations and that the location of our Hotel was convenient for you. We looking forward to seeing you again soon.Kind Regards.

10/10 優異

Jeremiah Rahjan

讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great. Waiting to come back.
於 2024 年 1 月住了 2 晚
The Wesley Euston 於 2024年1月30日的回應
Dear Jeremiah, Thank you for leaving some time to give us a review! We are pleased that we have helped to make your stay an amazing one!We are looking forward to meeting you once again! Kind Regards, The Wesley Euston Team

6/10 一般

JiSuk

商務旅客
讚好:職員與服務
방이넘좁고 춥습니다. 창문이열린상태로 있어(닫히지않음) 찬공기가 계속들어옵니다. 다만 조식은맛있습니다.
於 2024 年 1 月住了 1 晚
The Wesley Team 於 2024年1月29日的回應
Dear JiSuk,Thank you for your feedback on your stay and for choosing us. We are sorry to hear that the room was too cold, please upon your next stay with us let us know in advance the issues you might inquire about during your stay so we can provide you with a preferable solution that would make your stay with was more comfortable. We are glad you enjoyed our breakfast. We hope this won't stop you from choosing us again . We looking forward to welcoming you soon.Kind Regards

8/10 不錯

Abigail

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Was nicer than I expected. Pretty good place to stay
於 2024 年 1 月住了 1 晚
The Wesley Team 於 2024年1月26日的回應
Dear Abigail,Thank you for your feedback on your stay. We appreciate all our guest's reviews as it helps us improve our service. We are happy to hear that you enjoyed your stay with us.We looking forward to seeing you soon again.Kind Regards.

8/10 不錯

Philip

讚好:職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
The Wesley Team 於 2024年1月25日的回應
Dear Philip ,Thank you for choosing The Wesley as your stay,We are glad to have welcomed you to our property, should you have inquiries or questions upon on your next stay with us do not hesitate to contact us.We look forward to welcoming you again to our property.Kind Regards

8/10 不錯

Kelvin

讚好:整潔度和職員與服務
The bath area's gutter is partially choked
於 2024 年 1 月住了 1 晚
The Wesley Team 於 2024年1月22日的回應
Dear Kelvin,Thank you for your review of your stay, we appreciate all our guests' feedback as it helps us improve our service to satisfy all our customers' needs. We are sorry to hear that you came across an issue with the bathroom. Upon your next stay with us please let us know in advance maybe we can fix it for you or give you another room that will satisfy your preference. Hope this won't stop you from choosing us in the future, we looking forward to welcoming you again soon. Kind Regards.

8/10 不錯

Yoan

家人同遊
讚好:職員與服務、住宿狀況和客房舒適度
Pas si mal pour une ville comme Londres
Accueil super bien. Situation excellente. Services au top. Seul point négatif était le bruit du métro toutes les 2 minutes. C'est tout de même bien passé avec la fatigue accumulée à visiter la ville.
於 2024 年 1 月住了 2 晚
The Wesley Team. 於 2024年1月21日的回應
Dear Yoan, Thank you for taking the time to provide us with your feedback. We are thrilled to read that you had a nice stay with us and were more than satisfied with the services our staff members provided. After all, your comfort and well-being are our priority. However, we do apologise for the outside noise that you experienced. It would be wonderful to receive you back on another occasion. Kind regards,

10/10 優異

Ehsan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It's very good
於 2024 年 1 月住了 1 晚
The Wesley Team 於 2024年1月19日的回應
Dear Ehsan,Thank you so much for the wonderful review of your stay.If there is something we can improve please let us know on your next stay. We appreciate all our guest reviews as they help us become better. We hope to see you again soon.Kind Regards.

4/10 欠佳

Fredrik

家人同遊
讚好:整潔度和職員與服務
不滿:客房舒適度
Billigt, men du hör tågljud flera gånger per minut
Om du vill bo nära London Euston station så är läget perfekt (därför vi valde detta hotell). Nackdelen är att vi inte hade några fönster där man kunde se ut (i vårt rum i alla fall) och att tågen eller tunnelbanan verkar gå direkt under byggnaden, så man hör tågen flera gånger per minut. Rummet och hotellet i övrigt var rent och sängen var bekväm. Hotellet har ansträngt sig med vissa detaljer för att rummet ska kännas lite lyxigare, men inte tagit konceptet hela vägen. Frukosten kunde varit helt ok, men ost och andra pålägg såg ut att ha legat framme länge (ostskivorna var stelnade, påläggskorven "svettig", osv). Sammanfattningsvis får du vad du betalar för. Det var billigt (för att vara London) så prisvärdheten var ok om du endast ska sova på hotellet och inte spendera vaken tid där.
於 2024 年 1 月住了 2 晚
The Wesley team 於 2024年1月19日的回應
Dear Fredrik,Thank you for taking the time to write such an extensive review. It is great to have these notes as we try and improve customers' experiences. We are happy you enjoyed the location, but, naturally, this comes with the occasional noise of trains. We are sorry to hear you weren't satisfied with your room, and would happily have offered you a room move. We are happy though to hear that you were satisfied with the cleanliness of our hotel. We will pass on the note concerning our breakfast to our kitchen, for them to improve the morning service. These are very helpful points.We still hope to welcome you again upon your return to London. Kind Regards

6/10 一般

Steven

讚好:客房舒適度
不滿:職員與服務
於 2024 年 1 月住了 1 晚
The Wesley Team 於 2024年1月19日的回應
Dear Steven,Thank you for your feedback and for choosing us as your accommodation . Please upon your next stay let us know what we could change to make your stay better.Hope to see you soon again.Kind Regards

8/10 不錯

Ndidiamaka Sylvia

讚好:整潔度、職員與服務和住宿狀況
The hotel was nice and quite this enabled me study. Room looked cleaning until
於 2024 年 1 月住了 3 晚
The Wesley team 於 2024年1月19日的回應
Dear Sylvia, Thank you for taking the time to review our hotel. We are pleased to hear that your stay was satisfactory. It is great to read that you were able to find a quiet space to study. Kind Regards

4/10 欠佳

zahraa

不滿:職員與服務、設施服務和住宿狀況
I was freezing all night to the point where i slept witb my jacket on. I had an exam at 8am the following day and when i went down to the reception to explain that it is freezing and the ac is dripping he said just put the sun button on. When i went back up that still didnt work. I was freezing to the point where i has to get towels from the bathroom to keep me warm. I did not sleep all night. I deserve compensation for this!! They did not even care to help
於 2024 年 1 月住了 1 晚
AK 於 2024年1月16日的回應
Dear Zharaa,we would like to express our sincere apologies for the discomfort and inconvenience you experienced during your recent stay with us. We deeply regret that your accommodations did not meet your expectations, and we appreciate you bringing this matter to our attention. Your feedback is invaluable to us, and we take your concerns very seriously. Please know that we are thoroughly investigating the issues you raised with the heating and air conditioning system, as well as the responsiveness of our staff. We understand the importance of a comfortable and restful night's sleep, especially before a crucial exam, and we are truly sorry for falling short of providing that for you. Once again, we apologize for any distress caused, and we appreciate your understanding as we work to rectify the situation. Your satisfaction is of utmost importance to us, and we are committed to making amends for your disappointing experience. We look forward to the possibility of restoring your faith in our services.Warm regards,The Wesley Team

8/10 不錯

Dave

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Would use again
All good. Solid value option very close to Euston. Would stay again
於 2024 年 1 月住了 1 晚
The Wesley Team. 於 2024年1月15日的回應
Dear Dave, Thank you for taking the time to leave us your review. It is lovely to read that you had a great stay and enjoyed the location of the hotel. We are looking forward to welcoming you back soon. Kind regards,

6/10 一般

Simon

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Clean and in a good location, but if you are a light sleeper then not for you as right above the underground line.
於 2024 年 1 月住了 3 晚
The Wesley Team. 於 2024年1月11日的回應
Dear Simon, Thank you for taking the time to provide us with your feedback. It is lovely to read that you appreciated the location of the hotel and the cleanliness of your room. However, we do apologise for the noise you experienced during your stay. Being located near two metro stations can sometimes mean some outside noise. We hope to get a chance to welcome you back, making your stay a better one. Kind regards,

10/10 優異

Thomas

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The rooms were very comfortable and well furnished. Staff was very friendly and responsive.
於 2024 年 1 月住了 3 晚
The Wesley Team 於 2024年1月10日的回應
Dear Thomas,Thank you very much for the wonderful review of your stay. We are happy you enjoyed the service provided by our staff and that our rooms met your expectations.We look forward to welcoming you again soon,Kind Regards

10/10 優異

Jodie

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lovely stay in London
I brought my 8year old for her birthday and we both had an amazing time staff were lovely our room was presented brilliantly with the birthday package my daughter was over the moon
於 2024 年 1 月住了 1 晚
The Wesley Team. 於 2024年1月9日的回應
Dear Jodie, Thank you for visiting The Wesley Hotel and taking the time to leave us this kind review. It was a pleasure to welcome you and we are thrilled to see that your daughter had a great birthday celebration with us. It would be a pleasure to welcome you back. Kind regards,