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倫敦韋斯特利酒店的評價

3 out of 5
倫敦韋斯特利酒店
31 Noel Road, Ealing, London, England

評價

8.2

很好

10 分評分，優異；48 則評價中有 21 則" "
8 分評分，不錯；48 則評價中有 17 則" "
6 分評分，一般；48 則評價中有 4 則" "
4 分評分，欠佳；48 則評價中有 4 則" "
2 分評分，很差；48 則評價中有 2 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

6.4/10 

設施服務

8.2/10 

住宿狀況

評價

10/10 優異

Fan Mei Yan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
nice people and very helpful. Enjoy the stay. :)
於 2019 年 4 月住了 5 晚
Milena Horrocks 於 2020年1月23日的回應
Thank you so much for your amazing feedback, Fan Mei! We loved reading your great comments and thrilled to hear that you enjoyed your experience with us! We look forward to welcoming you to The Westerly London again soon. Kind regards, Milena Horrocks Hotel Manager

10/10 優異

Yuen Ting

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A very good stay
Highly recommend this hotel. Very clean and large room. The share bathroom is also tidy and clean. Hotel provided a mini bar in the room and you will find your breakfast inside. Anyway it is a lovely stay. Only one things which can improve is put a mirror in the room.
於 2018 年 9 月住了 1 晚

10/10 優異

Samer

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great management and staff!
Great management and staff!
於 2020 年 3 月住了 1 晚

10/10 優異

jenifer andrea

讚好：職員與服務和住宿狀況
不滿：整潔度
於 2020 年 1 月住了 1 晚
Milena Horrocks 於 2020年3月10日的回應
Dear Jenifer, We are so happy that you loved our hotel and for rating us so highly, greatly appreciated!! Kind regards Milena Horrocks Hotel Manager

2/10 很差

LUIS

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚

10/10 優異

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
不滿：整潔度
Je recommande malgré les draps tachés ...
於 2019 年 12 月住了 1 晚
Milena Horrocks 於 2020年1月23日的回應
Thank you so much for your amazing review and rating -we are thrilled to hear you enjoyed your stay! I am so sorry about the housekeeping lapses, this certainly does sound annoying however I will have my team to have a look at. We look forward to welcoming you back very soon. Kind regards, Milena Horrocks Hotel Manager

4/10 欠佳

真實旅客

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
The lady behind receiption was lovely and very helpful upon arrival. However we did have some issues late at night with the hotel and was unable to address them with anybody. It resulted to us leaving early the next morning too again not being able to resolve the issue as no body was around till 9am
於 2019 年 12 月住了 1 晚

10/10 優異

Nicola

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely cosy quiet hotel
Great cosy little hotel, quiet and clean. Unfortunately the radiator in our room wasn't working but apart from that everything was great.
於 2019 年 11 月住了 1 晚
Milena Horrocks 於 2020年3月10日的回應
Dear Nicola, Thank you very much for the wonderful feedback following your short stay with us! We are so happy to see that you found the design of our rooms and overall style to be comfy and cosy and you had a relaxing time with us! I can only apologise if you had experienced some problems with the In Room radiator - this has been rectified by our maintenance team and we are keeping a close eye on our similar issues in the future. We cannot wait to welcome you again very soon. Kind regards, Milena Horrocks Hotel Manager

10/10 優異

Elaine Marie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
Milena Horrocks 於 2020年1月23日的回應
Wow, Thank you so much for rating us so highly, Elaine! So happy to see that your stay was flawless and we look forward to having you with us again soon. Kind regards, Milena Horrocks Hotel Manager

10/10 優異

Adam

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
Milena Horrocks 於 2020年1月23日的回應
Dear Adam, Thank you very much for your wonderful rating - we are so happy that you loved our hotel and everything was perfect for you! We hope to welcome you again soon. Kind regards, Milena Horrocks Hotel Manager

10/10 優異

Chris

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice New Accommodation
Very pleasing stay in at family business. Very secure and clean. Fridge, kettle, hair dryer and fan in room. Help yourself to tea and toast. All you could need really.
於 2019 年 10 月住了 2 晚
Milena Horrocks 於 2020年4月16日的回應
Dear Chris, We are so happy to see that you enjoyed your experience with us, thank you for sharing your wonderful review! We work very hard at making our hotel a warm and welcoming space for travelers. We hope to see you again soon. Kind regards, Milena Horrocks Hotel Manager

10/10 優異

Neil

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A gem!
I chose the Westerly as I was unexpectedly staying in London and needed somewhere with good access to London and not too expensive. The Westerly more than met both requirements. It is a short walk to North Action London Underground Station and also not too difficult to get to the hotel from the Airport. The room at the Westerly was very comfortable and clean and there is a kitchen/lounge with free tea and coffee and good wifi - a must for us business travellers. However the best thing about the Westerly are the staff. Nothing was too much trouble for them and they provided me with endless assistance. I cannot thank them enough. Certainly will stay there again - thoroughly recommended.
於 2019 年 9 月住了 2 晚

8/10 不錯

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Super freundliches engagiertes Personal. Modern eingerichtet und nichts kaputt. Haben uns sehr wohl gefühlt . Werden wieder kommen . Dankeschön
於 2019 年 9 月住了 1 晚
Milena Horrocks 於 2020年1月26日的回應
Thank you very much for sharing your excellent feedback! We truly appreciate you recognising our staff and the outstanding service they provide. We are so pleased to hear that you found your bedroom to be so comfortable and clean, this is exactly what we are working so hard to achieve, so thank you for highlighting it. We cannot wait to welcome you back again. Kind regards, Milena Horrocks Hotel Manager

8/10 不錯

Nicola

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚

8/10 不錯

michael

讚好：整潔度、職員與服務和住宿狀況
Hotel was very clean, staff were friendly.
於 2019 年 7 月住了 1 晚
Milena Horrocks 於 2020年1月23日的回應
Thank you very much for your kind and generous review, Michael! We are so pleased that you were impressed by our cleanliness and overall atmosphere and enjoyed the outstanding service the team provided. We cannot wait to welcome you again to our hotel. Kind regards, Milena Horrocks Hotel Manager

4/10 欠佳

真實旅客

商務旅客
讚好：整潔度
不滿：職員與服務和設施服務
Como llegué cuando la recepcionista había acabado su jornada, me hizo una factura con datos incorrectos. Al día siguiente estuve llamando a la recepcionista porque no estaba a la hora de apertura de la recepción del "hotel" y tras esperar 20 minutos, decidí irme y le puse un correo para que me enviara la información bien. Todavía no me ha respondido pero no ha pasado ni un día. El trato del servicio por lo que veo está siendo pésimo.
於 2019 年 7 月住了 1 晚

6/10 一般

真實旅客

讚好：職員與服務
不滿：設施服務
於 2019 年 6 月住了 4 晚
Milena Horrocks 於 2020年2月1日的回應
Thank you for your honest rating and for choosing to stay with us! We would love to discuss your stay in greater details to ensure all your requirements are met next time you visit us. We hope to welcome you again to The Westerly London. Kind regards, Milena Horrocks Hotel Manager

4/10 欠佳

Anoniem

不滿：整潔度、設施服務和住宿狀況
Ik ben der niet gebleven zijn waren wel zo coulant om te zeggen dat ik mijn geld terug zou krijgen en dat Expedia mij hierover zou bellen maar heb nog niets van Expedia gehoord.
於 2019 年 6 月住了 1 晚

8/10 不錯

Frida Britt

讚好：職員與服務、住宿狀況和客房舒適度
.
Vinalegt viðmót starfsfólks. Staðsetningu hentaði mér vel. Þægilegt rúm, og herbergi og bað þrifalegt.
於 2019 年 6 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 6 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 6 月住了 2 晚
Milena Horrocks 於 2020年1月23日的回應
Thank you so much for your great rating and for choosing to stay with us! Please do visit again soon! :) Kind regards, Milena Horrocks Hotel Manager

8/10 不錯

Rebecca

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 1 晚
Milena Horrocks 於 2020年1月23日的回應
Dear Rebecca, Thank you so much for rating us so highly! We are thrilled to see that you enjoyed your visit and very much look forward to welcoming you to The Westerly again! Kind regards, Milena Horrocks Hotel Manager

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very close to m4 access and for Wembley stadium basic bit clean
於 2019 年 6 月住了 1 晚

4/10 欠佳

真實旅客

家人同遊
讚好：職員與服務
不滿：住宿狀況
Half the plug sockets in the room didn’t work, shared bathroom was awful, when they say “parking available” they actually mean on road parking which is permitted during the week, got no sleep whatsoever as you could hear everyone going to the toilet, and we could hear everything the people above us were doing, floors and walls must be made out of paper. And to top it off there were two bugs crawling around in the beds that we found. Only stayed for 1 night, as soon as light came we were up and out like a shot. The staff however, were friendly, polite and helpful - it’s just a shame they work in this hotel.
於 2019 年 6 月住了 1 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 4 月住了 3 晚

10/10 優異

WAYNE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 3 晚
Milena Horrocks 於 2020年4月16日的回應
Thank you for your wonderful rating, Wayne! We are so glad to hear that you enjoyed your stay and we hope to see you again soon. Kind regards, Milena Horrocks Hotel Manager

6/10 一般

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pros and cons at The Westerly
The best thing about The Westerly is the friendly, helpful staff--accommodating and always ready to chat with guests. The trash bin in the kitchen is way too small, given that guests use the space for meals in the evening as well as morning. Otherwise, the place is tidy. I was in an ensuite room. Although that's nice, the trade-off is that there's no chair or table. Staff encourage guests to make breakfast and enjoy it in their rooms--easier said than done when there's nowhere to put plates down or sit, aside from the bed. The bed was decently comfortable and the shower was good. The expanded Continental breakfast was a nice inclusion. The back yard, which could be a space for guests at breakfast or in the evening is an overgrown mess and something that the owner can and should attend to. One thing I didn't realize when booking is that staff leave at 6:00 pm during the week and even earlier, 1:00, on Sunday. If there is a problem overnight--such as the night a couple showed up thinking they had a reservation and banged on the front door and guest suite windows until somebody let them in but there was nobody who could help. The hotel is about a 15-minute walk to the underground and, from there, about 30 minutes to any tourist areas. There are very few dining options close by. For those reasons, I would not book again here, despite the very reasonable rate by London standards.
於 2019 年 4 月住了 3 晚

8/10 不錯

Ibrahim Ethem

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 1 晚
Milena Horrocks 於 2020年1月23日的回應
Thank you for your great rating Ibrahim and for choosing to stay with us! We hope to see you again in the future. Kind regards, Milena Horrocks Hotel Manager

6/10 一般

真實旅客

讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
於 2019 年 4 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度和住宿狀況
Reception war zu den angegebenen Zeiten nicht besetzt zum Glück hat uns ein Hotelgast eingelassen standen eine halbe stunde vor dem Hotel auch Tel. nicht zu erreichen Anrufbeantworter !!!!!!!!!!!!!!!!
於 2019 年 3 月住了 2 晚

8/10 不錯

Steven

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 2 晚
Milena Horrocks 於 2020年3月10日的回應
Thank you very much for your perfect rating! We are delighted that you enjoyed your stay so much! Kind regards, Milena Horrocks Hotel Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
What a beautiful little hotel. Cozy, dry friendly, warm, clean & great facilities. The manageress, Melina, is fantastic & so welcoming. Definitely my place of stay on my next business trip to London 👍🙏
於 2018 年 12 月住了 1 晚

8/10 不錯

Mallory

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Parfait pour un court séjour
C'est une maison d'hôte avec 12 chambres environs, la salle de bain que nous avons utilisés est petite mais suffisante. Très bien pour un court séjour, nous avons 2 bouteilles de jus frais dans le frigo ainsi que le choix entre du café thé ou chocolat dans la chambre. Proche du métro, du tfl et des lignes de bus. J'ai oublié le nom de l'hôtesse d'accueil mais elle est disponible et répond à toutes nos questions. Ok pour les arrivés tardives.
於 2018 年 11 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
於 2018 年 11 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 1 晚
Milena Horrocks 於 2020年4月14日的回應
Thank you for your great rating! We are thrilled to hear that you enjoyed your experience with us. We hope to welcome you back to The Westerly London. Kind regards, Milena Horrocks Hotel Manager

8/10 不錯

Ronald

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
5 night stay.
Got in late the night of our arrival, had the key code to get in and the keys were waiting for us inside. No Elevator, my bad for not checking as we were on the top floor with 2 heavy suitcases. Room was small but comfortable. Had an issue the next night when we got back from touring London, but the manager, Milena, took care of problems. She was great and made our stay a bit more comfortable. Would have liked to have had some hooks in the bathroom to hang our towels. Also, no electrical out let in the bathroom. Location was ok, 10 minute walk from the W. Acton tube. Safe, residential.
於 2018 年 10 月住了 5 晚

10/10 優異

Afshin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 1 晚
Milena Horrocks 於 2020年1月23日的回應
Thank you so much for your excellent rating, Afshin! We are delighted to see that you loved everything about your experience and could not ask for a better feedback. We cannot wait to welcome you again to The Westerly London. Kind regards, Milena Horrocks Hotel Manager

8/10 不錯

Charger

讚好：整潔度、職員與服務和客房舒適度
Prettig hotel inclusief waardeloos ontbijt. Tegenover het treinstation kun je prima ontbijten.
於 2018 年 10 月住了 2 晚
Milena Horrocks 於 2020年2月3日的回應
Dear Charger, We really appreciate you taking the time to review your stay and thank you so much for your great rating! We hope we can welcome you back soon. Kind regards, Milena Horrocks Hotel Manager

8/10 不錯

SUICHI

讚好：整潔度、職員與服務和住宿狀況
Budget hotel with good service.
Staff was very helpful, It was the noise from other guests.
於 2018 年 10 月住了 3 晚
Milena Horrocks 於 2020年1月23日的回應
Dear Suichi, Thank you for your brilliant review and for staying with us! An exceptional service is truly our top priority and your praise does mean the world to us! We are so happy that you enjoyed your visit and look forward to welcoming you to our hotel again. Kind regards, Milena Horrocks Hotel Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Cosy BnB in West London
Cosy and clean room, good quiet area for a private getaway. Me and my girlfriend spent 2 nights here after she arrived in London, and it gave us a good chance to rest before we moved on to a place closer to the centre. Free brekkie was a nice touch. Would definitely stay again
於 2018 年 9 月住了 2 晚

8/10 不錯

William

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ideal for overnight stay and good value
Clean and pleasant
於 2018 年 9 月住了 1 晚
Milena Horrocks 於 2020年1月26日的回應
Thank you so much for taking the time to share your wonderful review, William! We are thrilled to see that you liked our clean facilities and enjoyed your experience with us. We too think that we offer good value for money in London market and so glad you felt the same. We really look forward to welcoming you again to The Westerly. Kind regards, Milena Horrocks Hotel Manager

10/10 優異

Nadene

Fantastic
I was blown away by the amazing service from the staff. They made the stay feel like a 5* holiday abroad. They were accommodating and friendly. The room was lovely and clean. AMAZING. I will be back.
於 2018 年 8 月住了 2 晚
Milena Horrocks 於 2020年1月26日的回應
Dear Nadene, We are absolutely delighted to see your wonderful review following your recent stay with us. Feedback such as yours really makes us proud of our achievements as my team and I always make sure to leave a positive effect on our guests experiences. I am thrilled that you found us as of good value and cannot wait to welcome you again soon. Kind regards, Milena Horrocks, Hotel Manager.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 4 晚

10/10 優異

Mariane

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 7 月住了 3 晚
Milena Horrocks 於 2020年4月16日的回應
Thank you so much for your excellent rating, Mariane! We are thrilled that you enjoyed your stay at The Westerly and cannot wait to welcome you back again. Kind regards, Milena Horrocks Hotel Manager

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Outstanding little hotel...5 stars
於 2018 年 7 月住了 1 晚

10/10 優異

Ron (Mexico)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Muy buen hotel, desde que llegas te atienden amablemente, todo está limpio y ordenado, y el estilo es muy bueno.
於 2018 年 6 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
very happy
The hotel is clearly still undergoing some renovations but that did not interrupt our stay at all. The housekeeper was very friendly and welcoming ans helpful. The rooms were very comfortable, clean and pleasant, with complimentary shower facilities in the en-suites. The rooms were also quiet and the flexible approach to being able to eat in the breakfast area after check-out was very helpful and made everything not feel like a rush to leave as with some other hotels.
於 2018 年 6 月住了 1 晚