Dear Valuable Guest, Thank you for your valuable feedback. While we appreciate your comment on the room equipment, we're delighted to hear that you found our overall service to be very good. Your insights are important to us, and we hope to have the opportunity to welcome you back for an even more satisfying experience in the future.Be Well,The Westin London City

Dear Wai Kin,Thank you for taking your time to review our property we greatly appreciate it. Due to our location we are surrounded by some buildings meaning we have a small handful of rooms that may not have the most desirable view, for this we apologies. Due to high occupancy during your stay and our Signature Family Rooms being our most popular room category we were at maximum for the duration therefore were limited to move you to an alternative option. Regarding a knock on the door, i do apologies that this took place and of course is not the standard we set as a property, rest assured i have personally followed up with our housekeeping team for this. I am happy to see however that you did in fact depart at midday as planned in the end. We hope you will be willing to give us a second opportunity and welcome you in the near future.Be Well,

Dear Valuable Guest,Thank you for sharing your feedback about your recent stay. It's wonderful to hear that you found our staff amazing, and we’ll be sure to pass on your compliments to them. However, I apologize for the issues you encountered during your stay.The unusual noises and fire alarm disturbances must have been very unsettling, and we apologize for any inconvenience this caused. Regarding the limited swimming hours for children, we understand your disappointment and will review our policies to see if adjustments can be made.We're especially sorry to hear about your experience with the breakfast buffet. The quality of the food and the organization should meet high standards, and it sounds like we fell short. We'll address these concerns with our kitchen staff to ensure improvements are made. Additionally, we'll provide more training to our waitstaff to ensure clearer communication, regardless of language barriers.Your feedback is invaluable, and we're committed to making the necessary changes to improve. Thank you for bringing these issues to our attention. If you decide to stay with us again, we hope to provide a much better experience..Be Well,

Dear Valuable Guest, Thank you so much for your fantastic review! We're thrilled to hear that you had a brilliant time during the London Marathon 2024. It's wonderful to know that you found our beds comfy, enjoyed our perfect location, and appreciated our hotel amenities. We hope to welcome you back again soon for another amazing stay!Be Well,

Dear Valuable Guest,We would like to express our sincere appreciation for taking the time to share your feedback regarding your recent stay with us. On behalf of the entire hotel team, I want to personally thank you for your valuable input. We are thrilled to hear that you had a positive experience during your stay, and we genuinely hope to have the pleasure of welcoming you back to our hotel in the near future. We hope to welcome you again soon.Be well,The Westin London City

Dear Valuable Guest,Thank you for your highly appreciated feedback!Providing the highest level of hospitality is our number one priority and we are glad you have thoroughly enjoyed your experience with us.We are very much looking forward to welcoming you back to The Westin London City!Be well,

Dear Valuable Guest,We would like to express our sincere appreciation for taking the time to share your feedback regarding your recent stay with us. On behalf of the entire hotel team, I want to personally thank you for your valuable input. We are thrilled to hear that you had a positive experience during your stay, and we genuinely hope to have the pleasure of welcoming you back to our hotel in the near future. On another note, we are sorry to hear that your request to our Concierge team could not action it. Our rooms are equipped with A/C units, hence we do not store portable fans for use in the guestrooms.However we truly understand that this was due to a noise from the room next door. Can I kindly check whether this was reported to our team at time of your stay?We hope to welcome you again soon.Be well,The Westin London City

Dear Valuable Guest, On behalf of the entire hotel team, I want to thank you for taking the time to share your feedback about your recent experience while staying with us. We hope to welcome you again soon. Be Well,The Westin London City

Dear Valuable Guest, We would like to express our sincere appreciation for taking the time to share your feedback regarding your recent stay with us.On behalf of the entire hotel team, I want to personally thank you for your valuable input.We are thrilled to hear that you had a positive experience during your stay, and we genuinely hope to have the pleasure of welcoming you back to our hotel in the nearest future.Be Well,The Westin London City

Dear Valuable guest, We would like to express our sincere appreciation for taking the time to share your feedback regarding your recent stay with us. On behalf of the entire hotel team, I want to personally thank you for your valuable input. We are thrilled to hear that you had a positive experience during your stay, and we genuinely hope to have the pleasure of welcoming you back to our hotel in the near future. We hope to welcome you again soon.Be well,Guest Experience Team

Dear Valuable Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the temperature of the buffet food in both the Club Room and the restaurant.We take your comments seriously, and rest assured, we are addressing this matter with our culinary team to ensure that such lapses in quality are promptly rectified. Our goal is to provide a consistently excellent dining experience, and we regret that we fell short during your visit.We appreciate your valuable input, and we hope to have the opportunity to better serve you in the future.Be Well,The Westin London City

Dear Valuable Guest,We would like to express our sincere appreciation for taking the time to share your feedback regarding your recent stay with us. On behalf of the entire hotel team, I want to personally thank you for your valuable input. We are thrilled to hear that you had a positive experience during your stay, and we genuinely hope to have the pleasure of welcoming you back to our hotel in the near future. We hope to welcome you again soon.Be well,The Westin London City

Dear Valuable Guest, We would like to express our sincere appreciation for taking the time to share your feedback regarding your recent stay with us. On behalf of the entire hotel team, I want to personally thank you for your valuable input.We are thrilled to hear that you had a positive experience during your stay, and we genuinely hope to have the pleasure of welcoming you back to our hotel in the near future.Be Well,The Westin London City

Dear Valuable guest, We would like to express our sincere appreciation for taking the time to share your feedback regarding your recent stay with us. On behalf of the entire hotel team, I want to personally thank you for your valuable input. We are thrilled to hear that you had a positive experience during your stay, and we genuinely hope to have the pleasure of welcoming you back to our hotel in the near future. We hope to welcome you again soon.Be well,Guest Experience Team

Dear Valuable Guest,Thank you for taking the time to share your delightful experience at The Westin London City. We are thrilled to hear that you found our hosting impeccable, and that the new facilities, efficient staff, and the Westin Club enhanced your stay.Your strong recommendation means the world to us, and we can't wait to have the pleasure of hosting you again for another outstanding experience in our wonderful city.Be Well,The Westin London City

Dear Valuable Guest,Thank you so much for taking the time to share your positive experience, and we truly appreciate your kind words about our staff, especially Sandro at the front desk. We are delighted to hear that our team member made a positive impact on your stay. We will be sure to pass along your compliments to Sandro and the entire team.We look forward to the opportunity to welcome you back for another outstanding stay in the future.Be Well,The Westin London City

Dear Valuable Guest, Thank you so much for taking the time to share your feedback! We are delighted to hear that you had a nice stay with us, and hope to have the pleasure of serving you again soon.Warm regards,

Dear Valuable Guest,Thank you for choosing Westin London City, and we look forward to creating more wonderful memories during your future stays.Be well,The Westin London City

Dear Valuable Guest,Thank you very much for sharing your feedback. We value all feedback, as it helps us improve our services and offerings.If you wish to share further details of your stay, please feel free to contact us.Kind Regards,

Dear Darren,Thank you for your wonderful result within our property. We hope to welcome you back very soon.For now, have a wonderful Christmas and a prosperous 2024.Be Well

Dear Valuable Guest, We would like to express our sincere appreciation for taking the time to share your feedback regarding your recent stay with us. On behalf of the entire hotel team, I want to personally thank you for your valuable input.We are thrilled to hear that you had a positive experience during your stay, and we genuinely hope to have the pleasure of welcoming you back to our hotel in the near future.Be Well,The Westin London City

Dear Valuable Guest, Thank you so much for your kind words! We're thrilled to hear that you had a perfect stay with us. Your recommendation means the world to us, and we truly appreciate your support.We look forward to the pleasure of welcoming you back for another exceptional experience.Be Well,The Westin London City

Dear Valuable Guest, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input.We would like to kindly clarify that our accommodations currently feature exclusively king-size beds. We apologize if there was any confusion regarding the bed size during the reservation process.Your insights are invaluable to us, and we hope you consider staying with us again in the future. Be Well,The Westin London City

Dear Valuable Guest, On behalf of the entire hotel team, I want to thank you for taking the time to share your feedback about your recent experience while staying with us. We hope to welcome you again soon. Be Well,The Westin London City

Dear Valuable Guest,Thank you for your kind review.We look forward to welcoming you back very soon.Be Well,The Westin London City

Dear Valuable Guest,On behalf of the entire hotel team, I want to thank you for taking the time to share your feedback about your recent experience while staying with us. We hope to welcome you again soon. Be Well,The Westin London City

Dear Valuable Guest,Thank you for taking the time to share your positive experience. We're thrilled to hear that you found our hotel to be very attentive with all the desired amenities.Your feedback is greatly appreciated, and we look forward to welcoming you back for another excellent stay.Be Well,The Westin London City

Dear Valuable Guest, On behalf of the entire hotel team, I want to thank you for taking the time to share your feedback about your recent experience while staying with us. We hope to welcome you again soon. Sincerely, The Westin London City

Dear Takaaki, On behalf of the entire hotel team, I want to thank you for taking the time to share your feedback about your recent experience while staying with us. We hope to welcome you again soon. Be Well,The Westin London City

Dear Josefin,I hope you are well.Thank you for sharing your feedback. We appreciate your positive comments about the hotel, and we're sorry to hear that you had a disappointing experience at the restaurant. Could you please tell us more regarding your experience related to the service?We take all feedback seriously and will work to improve the restaurant's offerings and service quality. Your input helps us enhance our guest experience.Should you require any further assistance, please do not hesitate to contact us.Kind Regards,The Westin London City

Dear Valuable Guest, Thank you for choosing to stay with us for the second time, and for taking the time to share your wonderful experience. We're thrilled to hear that our team, particularly, Andre, provided you with excellent service during your stay.We're committed to ensuring that your time with us is exceptional, and we look forward to welcoming you back for your next stay.If there's anything specific you'd like to request or any preferences you have for your return visit, please feel free to reach out. Be Well,The Westin London City

Dear Valuable Guest,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our space truly beautiful and enjoyed the service we provided. Creating an amazing ambiance for our guests is always a top priority for us.We appreciate your kind words, and we look forward to welcoming you back in the future. Be well,The Westin London City

Dear Valuable Guest,Thank you for your kind review.We look forward to welcoming you back very soon.Be Well,

Dear Valued Guest,We very much appreciate your feedback, as it contributes towards improving our services.Kind Regards,The Westin London City Team

Dear Valuable Guest,On behalf of the entire hotel team, I want to thank you for taking the time to share your feedback about your recent experience while staying with us. We hope to welcome you again soon. Sincerely, The Westin London City

Dear Valuable Guest, Thank you for sharing about your recent experience.It is always encouraging to hear positive feedback.We hope to welcome you again soon. Sincerely, The Westin London City

Dear Lauren,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, and I am glad we were able to offer you a great experience.We hope to welcome you again soon.Be Well,The Westin London City Team

Dear Valuable Guest, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great overall experience during your stay with us, and we truly appreciate your understanding regarding the room service hiccup. We apologize for any inconvenience it may have caused. Please rest assure that your comfort and satisfaction are of utmost importance to us, and we are glad to hear that our team made their best to recover the issue.We continually strive to provide the best service and accommodations for our guests and we value your feedback as part of this process.Thank you for choosing us, and we look forward to welcoming you back in the future!Be Well, The Westin London City

Dear Valuable Guest, Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed your stay at our hotel and that you appreciated our spa and gym facilities It's always our goal to provide a top-notch experience for our guests.We hope to have the pleasure of welcoming you back for another exceptional stay in the future. If you have any additional comments or suggestions, please don't hesitate to share them with us. Your feedback is valuable and helps us continue to improve.Thank you again for choosing our hotel, and we look forward to serving you again soon.Be Well,The Westin London City

Dear Ishrat,Thank you for your kind words about our stay and we look forward to welcoming you back in the near future. Be Well,

Dear Keyona,Thank you for your kind words about our staff and our Mosaic restaurant.We hope yo welcome you back very soon,Be Well,

Dear Oeyvind,Thank you for your wonderful score.We hope to see you in the not so distant future. Be Well,

Dear Valued Guest,Your kind words have truly brightened our day! It's delightful to hear that the location of The Westin London City served you well during your London tour. We're thrilled that our facilities provided a tranquil retreat for you and your family after a day of exploring the city.Your commendation on our staff's professionalism and friendliness is greatly appreciated. It's always our aim to deliver top-notch service to all our guests. Thank you again for sharing your wonderful experience with us. We hope to have the privilege of welcoming you and your family back to The Westin London City in the near future.Be Well,The Westin London City Team

Dear Valued Guest,It's wonderful to hear that you had an excellent overall experience at The Westin London City. We strive to provide our guests with top-notch service, and we're delighted to know that our staff were able to contribute positively to your visit.We truly value your feedback and look forward to welcoming you back soon.Be Well, The Westin London City Team

Dear Valued Guest,Your perfect rating is truly appreciated. It's wonderful to see that your stay with us at The Westin London City met all your expectations. We strive to provide an exceptional experience for all our guests and it's gratifying to know we achieved this with you. Your feedback serves as an affirmation, motivating us to continue our commitment to service excellence. We look forward to welcoming you back in the near future. Be Well, The Westin London City Team

Dear Valued Guest,It's a delight to hear such positive feedback about your stay at The Westin London City. We are thrilled to know that our spacious rooms, stunning hotel aesthetics, and our stunning spa made your visit pleasant. Moreover, our staff will be extremely pleased to hear your kind words about their service.Your eagerness to return is the highest compliment we can receive and we can't wait to welcome you back for another memorable experience. Be Well,The Westin London City Team

Dear Valuable Guest, It is always a delight to read such high praise from our valued guests. We are thrilled to learn that you and your family had a perfect vacation at our hotel. Your comments regarding our breakfast and the convenient locations are truly appreciated. At The Westin, we aim to provide an atmosphere of comfort, luxury, and exceptional service for our guests, and it pleases us immensely to know that we met your expectations.We hope to have the opportunity to welcome your family back for another memorable stay in the future.Be Well,The Westin London City

Dear Ann,We are delighted to know that you had a memorable stay with us and rated us a perfect score. It is indeed a pleasure to hear such wonderful feedback. This is ultimately the experience we strive to provide for all our guests here at The Westin London City. We hope to have the opportunity to welcome you back for another exceptional stay in the future.Be Well, The Westin London City Team

Dear valued guest,We are delighted to know you had a satisfying experience with us at The Westin London City. Your review score is highly appreciated. It motivates us to continue offering the best service to our esteemed guests like yourself. If there are any specific areas you think we could improve upon, or any other comments you wish to share, we would love to hear from you. Your insights will enable us to enhance the overall guest experience.We hope to have the pleasure of welcoming you back soon. Be Well, The Westin London City Team

Dear Reza,We're delighted to hear that you and your family enjoyed your stay, particularly our breakfast selection and service. Your acknowledgment of our efforts to provide an amazing experience is genuinely appreciated.We understand that pricing is an important aspect for our guests. Please be assured that we strive to offer the best value, considering the wide range of services and amenities we provide.Your feedback is valuable, and we look forward to welcoming you back to The Westin London City in the future.Be Well,The Westin London City Team