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白鹿酒店的評價

3.5 out of 5
白鹿酒店
1 High Street, Hampton Wick, Kingston Upon Thames, England

評價

9.4

完美

10 分評分，優異；983 則評價中有 684 則" "
8 分評分，不錯；983 則評價中有 250 則" "
6 分評分，一般；983 則評價中有 33 則" "
4 分評分，欠佳；983 則評價中有 11 則" "
2 分評分，很差；983 則評價中有 5 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

Wai ping

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 5 晚

10/10 優異

KA MAN AXITY

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Will come back when we need to stay in Kingston
Exceptionally good. Ice maker in corridor. Coffee machine in room. Bed was so comfortable. You will have everything you need in room. Free in house car park also safe and convenient for traveler. Breakfast served hot and with buffet table.
Breakfast
Breakfast menu
Coffee and water provided in room
Room
於 2023 年 6 月住了 1 晚
White Hart Hampton Wick 於 2023年7月14日的回應
Hi KA MAN AXITY, Thank you for your great review.We look forward to welcoming you again soon. Many Thanks, Jake

10/10 優異

Yin Ping Rosanna

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 2 晚
Tony 於 2022年9月21日的回應
Hello Yin PingThank you for the great rating of your stay.TonyGeneral Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good
於 2019 年 10 月住了 5 晚

10/10 優異

suhyuan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
美麗時尚旅館
員工熱情，飯店小而美，房間漂亮又精緻，內部設備貼心又時尚，好開心的住宿體驗。
於 2018 年 10 月住了 1 晚
Lucy 於 2018年10月26日的回應
Hello Suhyuan, Thank you for the wonderful review and score. We are so pleased you enjoyed your stay with us and that we could provide everything you needed. We are looking forward to having you stay with us again very soon. Thank you Lucy Duty Manager

10/10 優異

Doris

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
房間寬敞舒適，環境寧靜，值得推介
於 2018 年 6 月住了 8 晚

10/10 優異

Gloria

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good
非常窩心的飯店 ，床舒服，冷氣空調有 力，丨餐點好吃！
於 2017 年 9 月住了 2 晚
感谢您的审查，我们希望您有机会再次访问我们，当您下一个在该地区。 谢谢 托尼 总经理

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location, quite near Hampton Court Palace. Room was Clean and comfortable, Grad to have elevator, no bother to load the luggages upstairs. Had a wonderful dinner at hotel's restaurant
於 2017 年 7 月住了 1 晚

8/10 不錯

hao

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Amanda

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Less than 5 min walk from Hampton Wick, friendly helpful staff, beautiful rooms, great excellent value breakfast. We loved it! Will be back!
於 2024 年 4 月住了 1 晚

10/10 優異

PHILIP

讚好：整潔度、職員與服務、設施服務和住宿狀況
Love this hotel, fantastic location, excellent service
於 2024 年 3 月住了 1 晚

10/10 優異

Charles (Gillingham)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed for one night, booked at the last minute. Staff couldn't have been more helpful. Food was very good, and although re-decorating was underway everything was spotless. Ideal for our early start at Hampton Court the next day. Will definitely stay again.
於 2024 年 3 月住了 1 晚

10/10 優異

Glen

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff and for a 3 star hotel it offers all you need. Bonus is the breakfast and if there on Sunday the roast is a must
Garry Duty Manager 於 2024年3月14日的回應
Hi Glen, thank you for your review and score. We're pleased to see you enjoyed your time with us and hope to welcome you back again.

10/10 優異

Terry

讚好：整潔度、職員與服務和住宿狀況
Great room, nice shower, clean, great breakfast, very quiet overnight, warm all in all very pleasant experience.
於 2024 年 3 月住了 1 晚
Garry Duty Manager 於 2024年3月14日的回應
Hello Terry, thank you for your review and scores. We're pleased you enjoyed your stay with us and hope to see you again.

4/10 欠佳

David

不滿：住宿狀況
Unfortunately the when I arrived there was a stale smell in the room. During the night the fire alarm went off, and that was when i stepped on a wet carpet. I reported to reception but nothing was done. Turns out the shower which was also broken was leaking under the floor into the bedroom and through the celling below. I found this out as I mentioned again on checkout, no note had been taken from the night before, and there had been complaints from the room below. Such a shame, as the location and breakfast were fantastic, but the conditions of the property were well below standard. They are clearly starting to decorate, at there were decorating sheets and dust through the corridors, plus the smell of paint, this should have been highlighted when I booked.
於 2024 年 2 月住了 1 晚
Garry Duty Manager 於 2024年3月14日的回應
HI David, thank you for your review. Sorry to see the room had an issue unfortunately this is something that was not noticed until you came across the issue. I will speak to the night team about making sure to pass on information. this issue has been fixed since you reported it to us.

10/10 優異

Emma

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic! Great find, with great links to surrounding areas. Staff are welcoming and friendly. Comfortable stay and well equipped room.
於 2024 年 2 月住了 1 晚
Garry Duty Manager. 於 2024年3月14日的回應
HI Emma, thank you for the review and score. It's great to see you enjoyed your time with us and we hope to welcome you back again.

8/10 不錯

Helen

讚好：整潔度和職員與服務
Dof friendly review
Lovely pub/hotel. Stayed in dog friendly room which had lovely tea/coffee facilities. Mattress was a bit uncomfy and our room had a damp smell. That said breakfast and dinner was lovely. Would definately return due to good location, good value, dog friendly and free parking. Dogs ate an extra £15 per night which I hasn't seen on booking site or websitebut knew about as I'd phoned them beforehand.
於 2024 年 2 月住了 2 晚
Garry Duty Manager 於 2024年2月7日的回應
Hi HelenThank you for your review and scores. Sorry to see the room Was not to the high standards we aim to achieve i will look into this matter. We look forward to welcoming you back again.

10/10 優異

Sue

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A lovely hotel with great atmosphere. Popular with both visitors and local clientele. Superb location for Kingston upon Thames. Great team of staff and good food. Would thoroughly recommend.
於 2024 年 1 月住了 2 晚
Jake 於 2024年1月20日的回應
Hi Sue, Thank you from the great review. I'm pleased you enjoyed your time with us and look forward to seeing you again soon. Thanks,

10/10 優異

真實旅客

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Jake 於 2024年1月20日的回應
Hi, Thanks for the great review. Thanks,

8/10 不錯

E

於 2024 年 1 月住了 1 晚
Jake 於 2024年1月20日的回應
Hi E, Thank you for the great review. We look forward to welcoming you back soon. Many Thanks

10/10 優異

Michael

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 5 晚
Garry Duty Manager 於 2024年1月17日的回應
Hi Michael, thank you for the score. We hope to welcome you again.

6/10 一般

dawn

商務旅客
讚好：整潔度和客房舒適度
Disappointing stay
I have stayed here a few times on business but this time it wasn’t great. Stayed in room 205. The shower door didn’t close so it overhung the toilet. Floor was soaking when using shower and water pressure was poor. Restaurant was not the best. My desert lemon cremeux with blackberries meringue and pecans was 4 blackberries a bit of crumbled meringue and a couple of pecans. When I queried it I was told it had lemon on it!!! This was £7.50 so was sent back. No toast offered at breakfast! I know I could have asked but really felt I shouldn’t have to. Asked for vat receipt on checkout and was told I couldn’t have one as I booked via hotels.com/expedia. Standards have dropped here
於 2024 年 1 月住了 1 晚
Garry Duty Manager 於 2024年1月17日的回應
Hi Dawn, thank you for your review and scores. I'm sorry to see your stay was not to the standards we look to achieve. Thank you for letting us know about the shower that has now been dealt with. Our lemon cremeux has lemon in side not on the dessert i will inform the team to be more accurate when explaining any dishes and toast will of course be provided if a customer wants it i apologise you didn't get this offered to you. We are not allowed to provide a VAT invoice for guests who booked via expedia this is an agreement we have with them they provide the invoices as you paid them when making the booking and is beyond our control.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very friendly.
於 2024 年 1 月住了 1 晚
Garry Duty Manager. 於 2024年1月17日的回應
Thank you for your score and comment. We hope to see you again.

10/10 優異

Melanie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Brilliant hotel
Excellent hotel in a perfect location with free parking which was such a bonus. Staff were all so friendly and helpful. Definitely recommend this place.
於 2024 年 1 月住了 1 晚
Garry Duty Manager 於 2024年1月17日的回應
Hi Melanie, thank you for your review and score. We're pleased to see you enjoyed your stay with us and hope to welcome you back soon

10/10 優異

C

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location for Bushy parkrun.
Good location for Bushy parkrun. Food was good.
於 2024 年 1 月住了 1 晚
Garry Duty Manager 於 2024年1月17日的回應
Thank you for your review and top score, Its great to see you enjoyed your stay with us and we hope to see you again.

10/10 優異

Ian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
1 night Stay
Very nice and welcoming staff on reception, our room was the Ann bollyn room which was very spacious with lovely pictures of Ann herself on the walls. The bathroom was amazing with lovely bath (free standing) room was in a lovely period style decor from the Tudor era. We will be staying here at this hotel again, definitely!!
於 2024 年 1 月住了 1 晚
Garry Duty Manager 於 2024年1月9日的回應
Hello Ian, thank you for your review and great scores. It's great to see you enjoyed your stay with us. We look forward to welcoming you back again.

8/10 不錯

Gillian

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely hotel, will definitely be back.
於 2024 年 1 月住了 1 晚
Garry Duty Manager. 於 2024年1月9日的回應
Hi Gillian, thank you for your review and your scores. We're pleased to see you enjoyed your stay with us and we look forward to welcoming you back again.

10/10 優異

Carey

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We LOVED our stay at the White Hart in Hampton Wick / Kingston. The pub and restaurant are steeped in history and warmth. That extends to the hotel, which perfectly combines elements of history, modern features, and convenience. The location is perfect. We loved every minute, and we won’t stay anywhere else when visiting the area!
於 2023 年 12 月住了 2 晚
Garry Duty Manager. 於 2024年1月2日的回應
Hi Carey, thank you for your review and score. We're pleased to see you enjoyed our time with us and we look forward to your next visit.

10/10 優異

Susan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very friendly and amazing staff
於 2023 年 12 月住了 2 晚
Garry Duty Manager 於 2024年1月2日的回應
Hi Susan, thank you for your review and score. We are pleased to see you enjoyed your stay with us and hope to welcome you back again soon.

10/10 優異

PHILIP

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Garry Duty Manager 於 2023年12月20日的回應
Hello Phillip,Thank you for your score. It's great to see you enjoyed your stay with us. We hope to welcome you back again.

10/10 優異

Steven

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a lovely couple of days at the white hart and staff were excellent.
於 2023 年 11 月住了 2 晚
Garry Duty Manager 於 2023年12月8日的回應
Thank you for your review. We're pleased you enjoyed your time with us and hope to welcome you back again.

10/10 優異

Agne

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 4 晚
Garry Duty Manager. 於 2023年12月8日的回應
Hi Agne, thank you for your score. It's great to see you enjoyed your stay with us and we hope to see you again.

10/10 優異

susan

於 2023 年 11 月住了 2 晚
Garry Duty Manager. 於 2023年12月8日的回應
Hello Susan, thank you for your score, We hope you visit again for another stay.

10/10 優異

Cindy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent traditional hotel in great location
A lovely traditional hotel, a short walk to the station for trains to London or Windsor and also walking distance to Hampton Court Palace. The room was spacious, clean, quiet and comfortable. Breakfast was very good.plenty of nearby restaurants.
於 2023 年 9 月住了 4 晚
Garry Duty Manager. 於 2023年12月8日的回應
Hi Cindy, Thank you for your review and scores. We're pleased to see you enjoyed your stay with us and we hope to welcome you back again soon.

10/10 優異

Danielle

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Garry Duty Manager. 於 2023年12月8日的回應
Hi Danielle, thank you for the great score. We hope to welcome you back again for another stay.

8/10 不錯

Harold

讚好：住宿狀況
於 2023 年 10 月住了 8 晚
Garry Duty Manager 於 2023年12月8日的回應
Hello Harold, thank you for your score. we are pleased to see you enjoyed your stay with us and hope to welcome you back again.

10/10 優異

William

讚好：職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Garry Duty Manager 於 2023年12月10日的回應
Hi William, thank you for the great score. We hope you enjoyed your stay so much you will be back.

10/10 優異

Emma

讚好：整潔度、職員與服務、設施服務和住宿狀況
A really comfortable stay, great customer service and lovely decor.
於 2023 年 10 月住了 1 晚
Garry Duty Manager 於 2023年12月10日的回應
Hello Emma, thank you for your score and reaview. It's great to see you enjoyed your time with us and we hope to welcome you back again.

10/10 優異

Claire

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff from checkin right through to check out!
於 2023 年 10 月住了 2 晚
Garry Duty Manager. 於 2023年12月10日的回應
Hi Claire, thank you for your review and score. I will pass on your comment to our team. We hope to welcome you back again.

10/10 優異

Glenn

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A Great place to stay
於 2023 年 10 月住了 1 晚
Garry Duty Manager 於 2023年12月10日的回應
Hi Glenn, thank you for your score and great comment. We hope to welcome you back again.

10/10 優異

Karen

於 2023 年 10 月住了 1 晚
Garry Duty Manager 於 2023年12月10日的回應
Hi Karen, thank you for your great score. It's great to see you enjoyed your stay and we hope to welcome you back again.

10/10 優異

Graham

於 2023 年 10 月住了 2 晚
Garry Duty Manager 於 2023年12月10日的回應
Hi Graham, thank you for your score. We hope to see you again soon.

10/10 優異

Ian

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚
Garry Duty Manager 於 2023年12月10日的回應
Hello Ian, thank you for your score. We hope to welcome you back for another visit.

10/10 優異

Ian

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place to stay !
Staff were friendly, helpful and informative. Very friendly atmosphere and great food.
於 2023 年 10 月住了 2 晚
Garry Duty Manager 於 2023年12月10日的回應
Hi Ian, thank you for your score and review. We're pleased you enjoyed your stay with us and we hope to welcome you back again.

10/10 優異

Mark

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

8/10 不錯

Kate

伴侶同遊
Great location and lovely spacious room.
於 2023 年 10 月住了 1 晚

10/10 優異

Steven

於 2023 年 10 月住了 1 晚
Garry Duty Manager 於 2023年12月10日的回應
Hi Steven, thank you for your scores. We are pleased you enjoyed your stay with us and hope to welcome you back again.

10/10 優異

Richard

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We’ll be back!
Great hotel in a great location - loved the coffee machine in the room ✅
於 2023 年 9 月住了 1 晚

10/10 優異

Isaac

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚

8/10 不錯

Patricia

伴侶同遊
讚好：職員與服務和住宿狀況
Great staff, great location for Hampton Court, good breakfast. Only downside was we thought it a bit expensive to stay there.
於 2023 年 9 月住了 1 晚