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倫敦薊花大理石拱門的評價

4 out of 5
倫敦薊花大理石拱門
Bryanston Street, Marble Arch, London, England

評價

8.2

很好

10 分評分，優異；1020 則評價中有 411 則" "
8 分評分，不錯；1020 則評價中有 370 則" "
6 分評分，一般；1020 則評價中有 125 則" "
4 分評分，欠佳；1020 則評價中有 63 則" "
2 分評分，很差；1020 則評價中有 51 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

8.0/10 

設施服務

7.8/10 

住宿狀況

7.8/10 

環保程度

評價

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
有蚊
於 2023 年 9 月住了 1 晚
Tony Hill 於 2023年9月19日的回應
Thank you for your feedback. We will be addressing your concerns.

10/10 優異

man ying

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
值得推薦
酒店附近好多百貨，餐飲。酒店本身較多中東國家人士入住，但不影響。
於 2023 年 8 月住了 4 晚
Tony Hill 於 2023年8月30日的回應
Thank you so much for your feedback regarding your recent stay with us at Thistle London Marble Arch. We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future. Kind Regards, Tony Hill General Manager

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 3 晚
Reception Manager 於 2023年4月26日的回應
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

10/10 優異

Po King rosalinda

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚
Steve Cane 於 2019年10月19日的回應
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane General Manager

6/10 一般

CHUNG YUAN

讚好：職員與服務、住宿狀況和客房舒適度
清潔度普通，附近很好逛街
本來入住的房間不太乾淨，房間似乎沒清潔過，還在廁所發現小蟑螂 房內也有燈具是壞的 經反應後，櫃臺表示願意幫我們換房，之後的房間就比較正常了
於 2019 年 10 月住了 2 晚
gm 於 2019年10月14日的回應
Dear Chung Yuan Thank you for having taken the time to complete a review following your recent stay with us. I am sorry to see however that in some aspects your stay fell short of expectations, and would like to assure you that the feedback provided will be used internally to improve matters for the future I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London. Kind Regards, Steve Cane General Manager

4/10 欠佳

Pui Fung

讚好：整潔度、職員與服務和客房舒適度
Overall is ok
The hotel location is just perfect, extremely convenient and easy access! Staffs are nice. Free lounge access everyday, complimentary refill fridge and free breakfast also. But 95% of the guests are from Middle East and I thought I was in Dubai or what. The hotel staffs are very nice. Housekeeping is not responding sometimes you might need to call concierge instead to get towels. One thing is weird that the bathroom has no ventilation.
於 2019 年 7 月住了 4 晚
Steve Cane, 於 2019年7月20日的回應
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane General Manager

10/10 優異

YunTung

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
地點極佳，房間寬敞舒適！
飯店地點良好，緊鄰牛津街，交通逛街購物都很方便！飯店櫃檯服務良好迅速，這次住宿的房型是行政雙人房，兩單床的房型，寬敞舒適，浴室有淋浴間和浴缸，非常方便！
於 2019 年 5 月住了 3 晚
Steve Cane 於 2019年6月17日的回應
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane General Manager

8/10 不錯

FONG (hk)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
位置優越，位處Marble Arch站及牛津街，可步行前往海德公園。牛津街上知名店舖林立，如selfridges 百貨，亦有許多出色食肆；房間寬敞，洗手間整潔；房內有mini bar，內有薯片、朱古力條、營養小食條等；沒有拖鞋、牙刷牙膏提供，宜帶備。
於 2019 年 4 月住了 4 晚
Steve Cane 於 2019年5月4日的回應
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane, General Manager

8/10 不錯

Tove

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sentralt og god størrelse på rommet
於 2024 年 5 月住了 4 晚
Tony Hill, General Manager 於 2024年5月22日的回應
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,

10/10 優異

Rene

家人同遊
Everything that we needed in a hotel.
於 2024 年 5 月住了 3 晚
Tony Hill, General Manager 於 2024年5月22日的回應
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

10/10 優異

Ying

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel! This location is so convenient. The staff are super nice! The room is very clean! We dropped off our luggage before check-in time and walked to Hyde park to have fun. Love this hotel!
於 2024 年 5 月住了 4 晚
Tony Hill, General Manager 於 2024年5月21日的回應
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

8/10 不錯

Cherry

讚好：整潔度和職員與服務
Onur Can Reception Manager 於 2024年5月22日的回應
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,

8/10 不錯

Ronald

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚
Tony Hill, General Manager 於 2024年5月21日的回應
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

10/10 優異

Heather

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel was great. Had to wait for elevator but location is fantastic.
於 2024 年 4 月住了 3 晚
ony Hill, General Manager 於 2024年5月20日的回應
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

8/10 不錯

Michael (Charlottesville)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location for shops, restaurants and Tube. Room were clean, beds comfortable, and decent size. Only downside was that there were not enough lifts, which led to long wait times during checkin and checkout times in particular. Otherwise, highly recommended.
於 2024 年 5 月住了 4 晚
ony Hill, General Manager 於 2024年5月20日的回應
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager

8/10 不錯

Michael Leonhard

多人同遊
讚好：整潔度、職員與服務和設施服務
Gute und zentrale Lage, Zimmer gut ausgestattet und für Londoner Verhältnisse recht gross. Frühstück reichhaltig, aber teilweise lange Wartezeit vor den Kaffeeautomaten. Nervig war der Fahrstuhl, hier liefen nur zwei von vier. Deshalb teilweise lange Schlangen. Soll aber bis Sommer wieder alles in Ordnung sein.
於 2024 年 5 月住了 4 晚
Tony Hill 於 2024年5月20日的回應
Dear Michael Leonhard, Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill,General Manager

10/10 優異

Monica J

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel, large rooms, especially when compared to other hotels in London. Great location, close to Bond Street, Marble Arch, and the Elizabeth Line Tube stations. Plenty of shopping available. Hop on hop off bus tour close by. Found the elevator service insufficient for a hotel of this size. Staff and dining options were very good. Hotel was extremely clean and had a nice up to date feel about it. We would definitely recommend The Thistle Marble Arch Hotel.
於 2024 年 5 月住了 8 晚
Tony Hill 於 2024年5月19日的回應
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,

8/10 不錯

Harold

伴侶同遊
讚好：整潔度和職員與服務
Their 2 elevators were insufficient for the number of rooms in the hotel. Very limited food available. The bar manager Ari made us feel very comfortable and enjoyed his stories!
於 2024 年 5 月住了 3 晚
Tony Hill 於 2024年5月14日的回應
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill

6/10 一般

Tonya

多人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Need more elevators! Takes 30 min to use!
於 2024 年 5 月住了 4 晚
Tony Hill 於 2024年5月14日的回應
Thank you for taking the time to share your feedback regarding your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and I was deeply disappointed to learn it was not the case on this occasion. Please accept my deepest apologies for the issues you experienced and we are currently upgrading our lifts and that's why only 2 our of 4 lifts were available. I do hope you will give us another chance to show you the true spirit of hospitality we always aspire to deliver. Please do not hesitate to contact me directly. Kind regards, Tony HillGeneral Manager

8/10 不錯

Michael

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall the hotel was good, it just has 1 major problem… there’s a lack of elevators. It’s a big hotel with only 2, so it’s very difficult to get in and out of the property. I wouldn’t stay there again unless I was on the first floor, and definitely don’t stay there if you’re elderly and can’t take the stairs.
於 2024 年 5 月住了 6 晚
Tony Hill 於 2024年5月14日的回應
Thank you for taking the time to share your feedback regarding your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and I was deeply disappointed to learn it was not the case on this occasion. Please accept my deepest apologies for the issues you experienced and we are currently upgrading our lifts and that's why only 2 our of 4 lifts were available. I do hope you will give us another chance to show you the true spirit of hospitality we always aspire to deliver. Please do not hesitate to contact me directly. Kind regards, Tony HillGeneral Manager

8/10 不錯

Leanne

家人同遊, 親子同遊
讚好：整潔度、職員與服務和設施服務
Great location, great staff and service!
於 2024 年 5 月住了 2 晚
Tony Hill 於 2024年5月13日的回應
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill

10/10 優異

Kim

讚好：整潔度和住宿狀況
於 2024 年 5 月住了 2 晚
Tony Hill 於 2024年5月13日的回應
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, tony Hill

6/10 一般

Bilal

家人同遊, 商務旅客
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Everything was good but really the limited number of elevators for a property of this size is a real pain in the neck. Going out or into the hotel is a real expedition. You may need sometime more than 10 minutes to go from the 6th floor to the 1st floor (reception). Otherwise, room clean and personnel very helpful and polite.
於 2024 年 5 月住了 4 晚
Tony Hill 於 2024年5月11日的回應
Thank you for leaving a review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay.I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London.Yours sincerelytony hill

10/10 優異

Vivian

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Dit hotel beviel ons zeer goed. We waren met drie: vader, moeder en zoon van 12. Mooie ruime kamer voor ons 3. Heel netjes, genoeg schone handdoeken indien nodig. Shampoo, zeepjes, bodylotion voorradig. Altijd een paar drankjes (water (dieet-)cola) in de koelkast. Deze was trouwens ook superhandig voor eigen drankjes. Een top ontbijt, plaatsing van gasten supergoed en gestructureerd geregeld. Eten en drinken genoeg en lekker. Personeel heel aardig! Enige minpunt: Jammer dat men (volwassen/arrogante) gasten die heel hard zitten te telefoneren tijdens het ontbijt of (race-)filmpjes zitten te kijken tot zichtbaar ongenoegen van de overige gasten daar niet op durft aan te spreken. Verder top! 👍 Er wordt veel gezegd over de liften; het klopt dat het voor dit grote hotel wat weinig liften zijn, maar ja "geduld is een schone zaak" zeker als je er voor je vakantie bent en als je je gewoon netjes aanpast aan de nette mentaliteit van de Engelsen, komt ieder op zijn beurt boven en/of beneden. De ligging van het hotel is ook top: midden in het centrum en toch hoor je niks van het lawaai van de stad. De metro van Marble Arch om de hoek, wat wil je nog meer. Echt geweldig. Wij komen zeker nog eens hier terug.
於 2024 年 5 月住了 4 晚
Tony Hill 於 2024年5月11日的回應
Thank you so much for your feedback regarding your recent stay with us at Thistle London Marble Arch.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.Kind RegardsTony HillGeneral Manager

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were fantastic. We needed an early check in as we were off to the Kings Garden party and despite getting there at 11am, Pav who was working on the front desk managed to get us a room so we could get dressed amd ready to go as early as we could. They truly went above and beyond!
於 2024 年 5 月住了 1 晚
Reception Manager 於 2024年5月10日的回應
Dear DavidThank you for having taken the time to complete a review following your recent stay with us. We hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,

10/10 優異

Bruce

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Tony Hill 於 2024年5月13日的回應
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,

2/10 很差

Shahbaz

不滿：住宿狀況
Only two lifts for the whole hotel. Was waiting 15 minutes to get on the lift
於 2024 年 5 月住了 1 晚
Kind regards, Tony Hill General Manager 於 2024年5月9日的回應
Dear Mohammed, Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. We are currently refurbishing two out of our four lifts, and we understand this has caused you great inconvenience; however, we hope that this will improve our guest experience once the works are completed.

10/10 優異

Mary

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good size room comfortable beds. Great AC. Free complimemtary bar in room always restocked. Walking distance to tube shopping seeing the sites. Polite helpful staff. Only downside needs more lifts, but this was in progress during our visit. Highly recommend a stay here:)
於 2024 年 5 月住了 7 晚
Tony Hill General Manager 於 2024年5月8日的回應
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,

8/10 不錯

Karen

親子同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, comfy room and good service. Staff are helpful and friendly. Not the cheapest but this is London pricing.
於 2024 年 5 月住了 1 晚
Tony Hill 於 2024年5月7日的回應
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

8/10 不錯

Rebecca

讚好：整潔度、職員與服務和住宿狀況
Very well located and lovely room.
於 2024 年 4 月住了 1 晚
Tony Hill, General Manager 於 2024年5月6日的回應
Dear Rebecca, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

8/10 不錯

Ashley

伴侶同遊, 多人同遊
讚好：職員與服務和設施服務
Beds were comfortable, elevators were slow.
於 2024 年 4 月住了 2 晚
Tony Hill 於 2024年5月6日的回應
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

10/10 優異

Michael

Very nice stay
於 2024 年 4 月住了 2 晚
Tony Hill, General Manager 於 2024年5月5日的回應
Dear Michael, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,

10/10 優異

Didier

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent staff and rooms
於 2024 年 4 月住了 2 晚
Tony Hill 於 2024年5月5日的回應
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

4/10 欠佳

Arie

讚好：整潔度和職員與服務
於 2024 年 4 月住了 3 晚
Tony Hill General Manager 於 2024年5月4日的回應
Dear Arie, Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London Kind Regards,

10/10 優異

Orlando

於 2024 年 4 月住了 2 晚
Onur Can Reception Manager 於 2024年5月22日的回應
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,

8/10 不錯

Darren

讚好：整潔度和職員與服務
於 2024 年 4 月住了 2 晚
Tony Hill 於 2024年5月2日的回應
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

10/10 優異

Nancy (Seattle)

讚好：整潔度和職員與服務
Wonderful hotel. Great staff. Fantastic breakfasts. But only 2 working elevators.
於 2024 年 4 月住了 1 晚
Tony Hill General Manager 於 2024年4月30日的回應
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

6/10 一般

Julia

家人同遊
讚好：整潔度和職員與服務
2 of the 4 elevators were down for upgrade. Had I known that I would have booked a different hotel. The stairs were very out of the way. If you plan to stay there, you might want to check if ALL the elevators are operational as this is a popular hotel and very busy. All dining in the hotel is card only. The hotel is within easy walking distance to Oxford Street as well as Hyde Park.
於 2024 年 4 月住了 6 晚
Tony Hill General Manager 於 2024年4月30日的回應
Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London Kind Regards, Tony Hill General Manager

6/10 一般

cristina

家人同遊
讚好：整潔度和職員與服務
Ottima posizione
於 2024 年 4 月住了 3 晚
Tony Hill General Manager 於 2024年4月29日的回應
Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us.Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay.I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch.Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London.Kind Regards,

8/10 不錯

Alyson

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Super close access to the Marble Arch Tube Stop for the Central Line. Our room was big with space to spread out and also do some work while traveling.
於 2024 年 4 月住了 3 晚
Tony Hill General Manager 於 2024年4月28日的回應
Dear Alyson, Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,

8/10 不錯

Vivian

於 2024 年 4 月住了 4 晚
General Manager,Tony Hill 於 2024年5月16日的回應
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,

8/10 不錯

Marina

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location with Oxford Street around the corner and Tube stations nearby. Good value for money, e.g. breakfast included and it was a good breakfast buffet.
於 2024 年 4 月住了 3 晚
Tony Hill 於 2024年4月25日的回應
Dear Marina, On behalf of and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony HillGeneral Manager

10/10 優異

David

讚好：整潔度、職員與服務和住宿狀況
Great location being just a two minute walk from Marble Arch station and Hyde Park. Hotel is well run and very modern. Just one minor gripe - not enough lifts which can mean long waits. There are stairs, but they are difficult to find often being hidden behind unlabelled brown doors. Would definitely stay there again if I ever needed to.
於 2024 年 4 月住了 3 晚
Tony Hill, General Manager 於 2024年4月23日的回應
Dear David, On behalf of and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony HillGeneral Manager

6/10 一般

Marta R

家人同遊, 多人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
It is well located but too many people in and out creating a jam in the elevators. Only two for guess use and had to wait too long to reach your room.
於 2024 年 4 月住了 2 晚
Tony Hill, General Manager 於 2024年4月23日的回應
Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London Kind Regards, Tony Hill General Manager

4/10 欠佳

Barbara

家人同遊
不滿：設施服務和住宿狀況
property and rooms are ok but hotel is huge and there are only 2 small lifts which is ridiculous. takes at least 10 min each time to wait for lift. great location though
於 2024 年 4 月住了 2 晚
Tony Hill General Manager 於 2024年4月22日的回應
Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London Kind Regards, Tony Hill General Manager

8/10 不錯

Liz

家人同遊
Very good check in at an extremely busy time. We were a 3 but only a double bed in the room. Reception soon sorted this out. The room was very clean and free water in the mini bar which was a nice touch. There was only 2 lifts due to maintenance work, we used the stairs the majority of the time but it was a problem for the more infirm people. Breakfast was very good with an excellent choice of food. We would definitely return.
於 2024 年 4 月住了 3 晚
Tony Hill, General Manager 於 2024年4月22日的回應
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,

10/10 優異

Heather

We were so well taken care of and even got an anniversary cake in our upgraded room! Frustrated by the overcrowded lifts, but eventually found the staircase!
於 2024 年 4 月住了 1 晚
Tony Hill 於 2024年4月22日的回應
Dear Heather, On behalf of and the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal.Kind Regards,Tony HillGeneral Manager

10/10 優異

Esperanza

家人同遊
讚好：整潔度、職員與服務和設施服務
Los elevadores insuficientes y para las personas de edad o con alguna situación de salud era muy compleja. Solo 2 elevadores funcionando para 8 pisos de cuartos.
於 2024 年 4 月住了 1 晚
Tony Hill 於 2024年4月22日的回應
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

10/10 優異

Mirela

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Top Unterkunft.zimmer gross und geräumig. Beste Lage die Stadt zu erkunden . Super Frühstück und sehr nette Mitarbeiter. Würde immer wieder hin gehen
於 2024 年 4 月住了 2 晚
Tony Hill 於 2024年4月22日的回應
Dear Mirela, Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager

6/10 一般

anil

Walkable to oxford street Rooms are bigger
於 2024 年 4 月住了 4 晚
Tony Hill 於 2024年4月22日的回應
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager