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伊爾福林居旅館的評價

2 out of 5
伊爾福林居旅館
60 Woodlands Road, Ilford, England

評價

5.0
10 分評分，優異；232 則評價中有 24 則" "
8 分評分，不錯；232 則評價中有 48 則" "
6 分評分，一般；232 則評價中有 36 則" "
4 分評分，欠佳；232 則評價中有 36 則" "
2 分評分，很差；232 則評價中有 88 則" "

5.6/10 

整潔度

6.0/10 

職員與服務

5.0/10 

設施服務

5.0/10 

住宿狀況

4.4/10 

環保程度

評價

2/10 很差

Santhosh

多人同遊
不滿：整潔度、職員與服務和住宿狀況
I stayed their for 3nights Main problem is no attached toilet other thing is 1toilet amd bathroom ised by 15peoples i wait out side for nearly 1hr to bathroom after.Then staff i report them when i check in tv is not working then never sort out that problem in 3days .wifi they have in my room whike i search even their username also not shown #no toilet #no wifi#no Tv #
於 2024 年 4 月住了 3 晚

2/10 很差

Turikson

伴侶同遊
不滿：整潔度和職員與服務
Terrible
於 2024 年 4 月住了 1 晚
Loredana 於 2024年4月26日的回應
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Regards,ManagementWoodlands Lodge

2/10 很差

Jayde

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Finding this property was extremely challenging, the service was absolutely terrible. The street was very sketchy and felt very unsafe. The reception was awful and was not pleasant, they were hesitant about the prices and charged me an unreasonable amount, not what was promised. Once settled into our room, 3 men barged into our room saying they needed to “measure” things in the room. As a young girl I felt very unsafe and unwelcome, with 3 grown men barging into my room. They stood there laughing thinking it was hilarious, as my friend and I were both clearly uncomfortable. After that incident I immediately went down to reception and asked for a refund as I was not staying there. They refused any sort of refund and were extremely rude. I would never recommend this accommodation to anyone whatsoever.
於 2024 年 4 月住了 3 晚
Loredana 於 2024年4月26日的回應
Dear Guest,Thank you for taking time to provide us with feedback of your stay.We assure you that we have noted your comments and will immediately be addressing our team members regarding your feedback.Kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 欠佳

Amanpreet

伴侶同遊
不滿：職員與服務和住宿狀況
There is just one toilet with attached shower for all the rooms , and this toilet also broken .
於 2024 年 4 月住了 1 晚
Loredana 於 2024年4月18日的回應
Dear guest, Thank you for your feedback. We regret that on this occasion we were unable to fully satisfy your expectations and apologise for any inconvenience that may have been caused.Thank you for choosing to stay with us and we look forward to welcoming you back again soon when we hope to change the negative impression into a more positive one. With kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 欠佳

Syed obaid ullah

不滿：職員與服務、設施服務和住宿狀況
Totally terrible front desk and customer service. Broken floor at washroom. Once I asked for something I might have left and if they have lost and found. I didn’t get any proper response. One of the staff said the cleaner will through anything left.
於 2024 年 3 月住了 2 晚
Loredana 於 2024年4月18日的回應
Dear guest, Thank you for your feedback. We regret that on this occasion we were unable to fully satisfy your expectations and apologise for any inconvenience that may have been caused.Thank you for choosing to stay with us and we look forward to welcoming you back again soon when we hope to change the negative impression into a more positive one. With kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

Emma

不滿：整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
Loredana 於 2024年3月26日的回應
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Kind regards,Loredana

6/10 一般

Anthony

於 2024 年 3 月住了 1 晚
Loredana 於 2024年3月21日的回應
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Kind regards,Management Team

2/10 很差

Peter

不滿：整潔度、職員與服務、設施服務和住宿狀況
Firstly the shower was broke 2nd the heater in the room didn't work. The fire alarms went off after someone burned their oil while cooking. A couple arguing on the landing late evening. 2 big holes in the wall. Was not a nice room. I checked out after 2 days an paid for 6. Asked for a refund was told to send in a email which i have an the hotel as not replied an ive still not received.my £50.00 security money. I would advise anyone to avoid this place like the plague. Absolutely disgusting
於 2024 年 3 月住了 6 晚
Loredana 於 2024年3月14日的回應
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.The security deposit was never charged, therefore you will not see as money refunded. The deposit was only blocked, hold as pending transaction, and once it got released , it will be added into your balance. If the money is no longer on hold, in your pending transaction it means it got released already. Regards, Management Team

2/10 很差

Robert

不滿：整潔度、職員與服務和住宿狀況
Ein dreck schimmelig und alt
於 2024 年 3 月住了 1 晚
Loredana 於 2024年3月14日的回應
Dear guest, Thank you for your feedback. We regret that on this occasion we were unable to fully satisfy your expectations and apologise for any inconvenience that may have been caused.Thank you for choosing to stay with us and we look forward to welcoming you back again soon when we hope to change the negative impression into a more positive one. With kind regards,Manager / Woodlands Lodge Hotel Ilford

8/10 不錯

Syed obaid ullah

於 2024 年 2 月住了 1 晚
Loredana 於 2024年3月21日的回應
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Kind regards,Management Team

2/10 很差

Abiola

多人同遊
讚好：設施服務
不滿：整潔度、職員與服務和住宿狀況
I didn't enjoy the room the toilet was at out side I will not recommend anyone
Loredana 於 2024年3月14日的回應
Dear guest, Thank you for your feedback. We regret that on this occasion we were unable to fully satisfy your expectations and apologise for any inconvenience that may have been caused.Thank you for choosing to stay with us and we look forward to welcoming you back again soon when we hope to change the negative impression into a more positive one. With kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 欠佳

Syed obaid ullah

不滿：整潔度、設施服務和住宿狀況
Very bad experience. Door room was broken and has to left up to close which will cause big bang. Washroom not in good condition. There big patch broken floor. I had to wait one day to get tv remote.
於 2024 年 2 月住了 3 晚
Loredana 於 2024年2月20日的回應
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Management Woodlands Lodge

2/10 很差

Vincent

不滿：整潔度
Loredana 於 2024年2月20日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

Jai Kumar

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Loredana 於 2024年2月20日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

Purnachander

Not suitable for family. Too old cots and beds. Broken shower. Leaking from different locations. TV is there but no remote…
於 2024 年 2 月住了 2 晚
Loredana 於 2024年2月20日的回應
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Regards, Management Woodlands Lodge

2/10 很差

Hanfa

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Loredana 於 2024年2月20日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

Lucy

不滿：整潔度和職員與服務
於 2024 年 1 月住了 2 晚
Loredana 於 2024年2月20日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

Ajmal

於 2024 年 1 月住了 1 晚
Loredana 於 2024年2月20日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 欠佳

Vijay

家人同遊
不滿：住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Loredana 於 2024年2月20日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

Muhammad

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Disgrace to be on Hotels.com
Yes plenary free parking. BUT This lodge is Not for a paying guest. I travelled with family 2 little kids and got offered a room with NO bathroom asked to use a shared bathroom which was so dirty filthy disgusting, i refused to stay and asked for my money back. Then they gave me a room with bathroom. In the room the carpet was so filthy so dirty you cant walk bare feets. Beed sheets were a bit clean but had some hairs on it. Complementary Breakfast from 7.30 till 8.30 BUT from 7.30 till 8.15 there was NO MILK, NO SUGAR, NO BREAD and no one was in kitchen or at reception. after 8.15 receptionist came and then we found milk & bread in kitchen. KITCHEN CLEANNESS 1 OUT OF 10. BEDROOM CLEANNESS 2 OUT OF 10. BATHROOM WAS CLEAN. First thought about this place. It looked like homeless peoples staying at this lodge paid by council. I arrived very late so i had to stay. My mistake i never checked the reviews. THIS LODGE SHOULDN'T BE ON HOTELS.COM ITS A DISGRACE.
於 2023 年 12 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear Guest, Thank you for taking the time to review your stay.We are very sorry to learn of the issues you had. We always strive to provide our guests with the room that best suits their preferences and can only apologise. Don't hesitate to let our team know of any concerns at any time and we will always do our best to find a comfortable solution.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

Raj

於 2023 年 12 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

chloe

伴侶同遊, 多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
the room was filthy. we got locked out of our room 3 times the staff were no help just offered to give us a room for 2 when there were 4 of us. my friend cut there finger in the building due to sharp door. the bathroom was disgusting never again 0/10
於 2023 年 12 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear Guest, Thank you for taking the time to review your stay.We are very sorry to learn of the issues you had. We always strive to provide our guests with the room that best suits their preferences and can only apologise. Don't hesitate to let our team know of any concerns at any time and we will always do our best to find a comfortable solution.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

Corina

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

Mojisola

於 2023 年 11 月住了 2 晚
Loredana 於 2024年2月20日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

Meyuu

不滿：整潔度、職員與服務、設施服務和住宿狀況
Just disgusting dont book this hotel. Rooms smelt, dirty staff were no help.
於 2023 年 12 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear Valued Guest, Thank you for taking the time to inform us about your recent experience at Woodlands Lodge. Your feedback is essential to us and on behalf of the Hotel Team, please accepts our sincerest apologies for any inconvenience we may have caused you. I was very surprised to read your comments regarding the service as this is not the feedback we normally get. Please accept my apologies and let me reassure you that we are trying our best to make sure that the stay of every guest is enjoyable and memorable. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Manager Woodlands Lodge Hotel

2/10 很差

Sami

於 2023 年 12 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

8/10 不錯

Roxanne

於 2023 年 12 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

Himal

No drinking water no heating such a terrible place to spent a night
於 2023 年 12 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear Valued Guest, Thank you for taking the time to inform us about your recent experience at Woodlands Lodge. Your feedback is essential to us and on behalf of the Hotel Team, please accepts our sincerest apologies for any inconvenience we may have caused you. I was very surprised to read your comments regarding the service as this is not the feedback we normally get. Please accept my apologies and let me reassure you that we are trying our best to make sure that the stay of every guest is enjoyable and memorable. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Manager Woodlands Lodge Hotel

4/10 欠佳

Philip

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
You get what you pay for
於 2023 年 12 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

Sarah

不滿：職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

6/10 一般

Muhammad Shamim

於 2023 年 11 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

8/10 不錯

Usman

不滿：整潔度和住宿狀況
於 2023 年 11 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

Home

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Dirty carpet , very bad shower system, poor breakfast and they took £50 as a deposit , I don’t what for?
於 2023 年 11 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for taking the time to share your feedback. It is unfortunate that there has been an issue with the pre-authorisation and this is the matter that affected your stay. Due to hotel policy, a pre-authorisation is to be taken upon arrival but should release within a certain number of days. The policy is available on our hotel websites as well as on all booking agents’ websites. The taking of a 50 deposit is our and many Hotels procedure and I am sorry if this was inconvenient, however this is common practice across the world.We would like the opportunity to host you again in the future. Best Wishes,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

Simon

不滿：整潔度、職員與服務和住宿狀況
Dreadful. old food out on surfaces. Gerally filthy. Have phots if required.
於 2023 年 10 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear Guest, Thank you for taking the time to review your stay.We are very sorry to learn of the issues you had. We always strive to provide our guests with the room that best suits their preferences and can only apologise. Don't hesitate to let our team know of any concerns at any time and we will always do our best to find a comfortable solution.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Manager / Woodlands Lodge Hotel Ilford

8/10 不錯

Miryam

讚好：整潔度和設施服務
Der Ofen war kaputt und es gab keine Tassen, Bestecke oder Ähnliches, der Stuhl war nicht richtig befestigt und es gab keine Fernbedienung.
於 2023 年 10 月住了 4 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am delighted to read that you had a fantastic time and enjoyed your stay with us. Thank you for your heartfelt comments about the team, this means a lot to us. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

Dominic

於 2023 年 10 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

8/10 不錯

Arnoldas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

Aadil

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

Michael

於 2023 年 10 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

Menga

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Please you need to check the hotels before you advertise them is not for tourism specially with families
於 2023 年 10 月住了 2 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for your feedback. We regret that on this occasion we were unable to fully satisfy your expectations and apologise for any inconvenience that may have been caused.Thank you for choosing to stay with us and we look forward to welcoming you back again soon when we hope to change the negative impression into a more positive one. With kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 欠佳

Desmond

不滿：職員與服務
Not happy
Room was ok size very dated no plug in the room and only got cleaned once the day before I was to check out
於 2023 年 10 月住了 4 晚
Loredana 於 2024年1月5日的回應
Dear Valued Guest, Thank you for taking the time to inform us about your recent experience at Woodlands Lodge. Your feedback is essential to us and on behalf of the Hotel Team, please accepts our sincerest apologies for any inconvenience we may have caused you. I was very surprised to read your comments regarding the service as this is not the feedback we normally get. Please accept my apologies and let me reassure you that we are trying our best to make sure that the stay of every guest is enjoyable and memorable. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Manager Woodlands Lodge Hotel

2/10 很差

Bernard

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

Naveed

不滿：整潔度、住宿狀況和客房舒適度
Terrible
Not the greatest didn’t stay the night checked in elsewhere. Booked this hotel by mistake did not realise they did not have ensuite toilet facilities. The shared toilets are not clean and generally the hotel is not in the greatest condition and needs to be revamped. Wouldn’t stay again but it would be good for someone on a budget
於 2023 年 9 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear Valued Guest, Thank you for taking the time to inform us about your recent experience at Woodlands Lodge. Your feedback is essential to us and on behalf of the Hotel Team, please accepts our sincerest apologies for any inconvenience we may have caused you. I was very surprised to read your comments regarding the service as this is not the feedback we normally get. Please accept my apologies and let me reassure you that we are trying our best to make sure that the stay of every guest is enjoyable and memorable. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Manager Woodlands Lodge Hotel

2/10 很差

Kevin

商務旅客
不滿：住宿狀況和客房舒適度
Bad experience
於 2023 年 9 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear Valued Guest, Thank you for taking the time to inform us about your recent experience at Woodlands Lodge. Your feedback is essential to us and on behalf of the Hotel Team, please accepts our sincerest apologies for any inconvenience we may have caused you. I was very surprised to read your comments regarding the service as this is not the feedback we normally get. Please accept my apologies and let me reassure you that we are trying our best to make sure that the stay of every guest is enjoyable and memorable. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Manager Woodlands Lodge Hotel

4/10 欠佳

Sachin

於 2023 年 9 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

paul

商務旅客
不滿：整潔度和住宿狀況
The property is a few old terraced houses divided up into flatlets . The toilet facilities are shared between 3 rooms , they are dirty and no toilet paper is provided. The rooms are large with sleeping for 4 (so 10 to 12 people sharing 1toilet) . The floors are rotten and sloping .
於 2023 年 9 月住了 2 晚
Loredana 於 2024年1月5日的回應
Dear Valued Guest, Thank you for taking the time to inform us about your recent experience at Woodlands Lodge. Your feedback is essential to us and on behalf of the Hotel Team, please accepts our sincerest apologies for any inconvenience we may have caused you. I was very surprised to read your comments regarding the service as this is not the feedback we normally get. Please accept my apologies and let me reassure you that we are trying our best to make sure that the stay of every guest is enjoyable and memorable. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Manager Woodlands Lodge Hotel

8/10 不錯

Branden

於 2023 年 8 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 欠佳

Alwin

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
We haven't received our deposit £50 back yet.
於 2023 年 8 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for taking the time to share your feedback. It is unfortunate that there has been an issue with the pre-authorisation and this is the matter that affected your stay. Due to hotel policy, a pre-authorisation is to be taken upon arrival but should release within a certain number of days. The policy is available on our hotel websites as well as on all booking agents’ websites. The taking of a 50 deposit is our and many Hotels procedure and I am sorry if this was inconvenient, however this is common practice across the world.We would like the opportunity to host you again in the future. Best Wishes,Manager / Woodlands Lodge Hotel Ilford

10/10 優異

James

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 很差

Akshat

於 2023 年 8 月住了 1 晚
Loredana 於 2024年1月5日的回應
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford