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"Our first room had a broken window. A large enough break that cold air was blowing through. The window was broken from bottom to top. The staff asked if we could just keep the room but I requested a new room. In our new room, the AC went out at 11:30 pm and made a horrible screeching noise. No one could get ahold of maintenance so we were told to “try and get a good nights sleep”. After 1am we had to turn off the air and sleep in the hot room, because they already overbooked the hotel. When we left in the morning, the staff was not helpful at all. They told me a manager would call me when they came in at 10:30 and no one called. When I called to speak to a manager, I was told they weren’t there and were busy all day so they couldn’t call me. The staff wouldn’t even attempt to accommodate or help me. The front desk worker told me the manager probably wouldn’t give me a room but they would call me. But they sure did want me to pay and book for another night. Very disappointed with this location! The rooms were not clean and amenities were not fully stocked in the rooms."

"Hallway almost knocked me over with the heavy must"

"Great location! Easy access of the highway. Great local eateries and shopping nearby."

"I did not eat the food there, but love the hotel and the staff is always very helpful."

"My first room only had scalding hot water in the sink. Maintenance addressed it so it was tolerable. My AC unit was very loud and I woke up middle of the night to a horrible screeching noise from the unit. I had to turn up the AC but it still took an hour to resolve. I reported it the next day and the front desk staff moved me to a different room for my second night. Much bettter experience. Overall the rooms are showing wear and tear. "

"Good breakfast menu"

"Thank you for a wonderful experience "

"I have stayed here many times when visiting my daughter at Baylor. The rooms are big, clean, and the staff is friendly. There’s also a great steakhouse and bar in the hotel. I’ve never had a chance to swim in the pool, but the pool area looks amazing!"

"The hotel very nicely renovated, with quality in every detail. "