I would like to thank you for taking the time to post a review about your recent stay. We’re so glad to hear that you enjoyed your stay! We truly appreciate your feedback about the hotel and will ensure that your kind words and feedback are passed onto our team. Thank you again for sharing the experience of your stay with us and we hope to see you again next time.

Dear Guest, Thank you for your kind review. We would love to see you again if you return to Lorne. Kind Regards Nardenia Te Pou Assistant Manager

Dear Guest, Thank you for your feedback after your recent stay with us. Please accept my apologies that we did not meet your expectations and your feedback has been shared with our management team. Hopefully you can give us another chance and we see you again. Kind regards, Simon James Rooms Division Manager

Hi Sakina, thanks for the great review, we look forward to welcoming you back again. Regards

Hi JD, thanks for the review.

Hi Neta, thanks for the review, I will pass on your feedback to our Managers to action.

Hi Catherine, thanks for the review. I hope we can welcome you back again soon.

Hi Jessika, thanks for the review. We are currently working towards a bathroom refurbishment in the blocks and hopefully we will see some upgrades later in the year.

Hi Boon, thanks for the great review.

Thanks for the rating.

Cheers

Hi Andrew, thanks for the comments. I hope we can welcome you again soon.

Hi Steven, thanks for the great review.

Hi Allison, lovely to hear the positive comments regarding your stay.

Cheers.

Hi Jackie, thanks for the great score.

Thanks for your comments John. I hope we can see you again soon.

Hi Laurie, thank-you for sharing your experience at Mantra. I would like to apologise that the age of the apartment and setup was not ideal for your visit. Our beds are King Zip which join together. Currently Lorne being a region forest location we are experiencing high numbers of crickets due to the dry weather. These have been managed to the best of our ability but at night they do tend to be drawn to the lights.

Hi Grove, thanks for your feedback. It is much appreciated. In regards to membership, there was a little miscommunication as it was explained that you would not receive points or a qualifying stay as it was booked via Expedia. They are also correct in that plastic water bottles have been removed from all Accor properties in an attempt to improve our sustainability by removing single use plastics.

Hi Niklas, thanks for the comments.

Hi Allison, we are working on gradual improvements, hopefully next visit you will see some improvements.

Hi Helen, thanks for the review.

Thanks Pamlea.

Lovely to hear your comments, can't wait to Welcome you back again soon.

Cheers

Thanks for the 10/10

Cheers.

Thanks for the rating.

Thanks for the rating.

Thanks for the great review, we hope to welcome you back again soon.

Hi Sarah, great to hear you had a lovely time. See you again soon.

Hi Michelle, thanks for your comments.

Thanks for the review and rating. I am happy to hear you enjoyed your stay.

Cheers

Cheers

Hi Ross, thank-you for your comments. We hope to welcome you back again soon.

Thanks.

Thanks for your comments about the room and parking. I hope you enjoyed the location and property overall.

Dear Stephanie,Thanks for taking the time to share your experience. Your feedback is important as it helps us to rectify these issues. We are currently working on a number of projects to improve the building condition and apartments with owners. I do apologise that on this occasion your experience did not met your expectations. Regards

Cheers

Hi Dave, thanks for providing feedback from your stay. I do apologise it was not a relaxed experience for you, I would recommend staying not in school holidays to best enjoy the facilities and local amenities.

Thanks for the great comments. Have a happy new year.

Cheers

Thanks for the comments.Have a happy new year.

Cheers

Thank-you for your review.Have a happy new year.

Cheers

Cheers

Thanks for the great rating