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西荷里活 1 號酒店的評價

5 out of 5
西荷里活 1 號酒店
8490 Sunset Blvd, West Hollywood, CA

評價

8.6

優異

10 分評分，優異；677 則評價中有 435 則" "
8 分評分，不錯；677 則評價中有 94 則" "
6 分評分，一般；677 則評價中有 67 則" "
4 分評分，欠佳；677 則評價中有 38 則" "
2 分評分，很差；677 則評價中有 43 則" "

9.2/10 

整潔度

8.6/10 

職員與服務

8.4/10 

設施服務

9.2/10 

住宿狀況

9.2/10 

環保程度

評價

2/10 很差

Chuotong

不滿：職員與服務、設施服務和住宿狀況
This is the worst 5-star hotel I have ever been to. They have a bar right up to my room with VERY NOISY music playing at midnight. The bathroom has water stains on the glass. It’s a dog friendly hotel and they don’t even have any potty area for dogs, or they didn’t tell me where it is. Again, it is the WORST HOTEL EVER!!! Don’t stay here. Spend your money on other nice hotels.
於 2023 年 11 月住了 1 晚
AC 於 2023年12月5日的回應
Dear Chuotong,Thank you for sharing your experience with us. I am so sorry that this is what you experienced and we are following up internally. I hope you give us another opportunity to make it right

10/10 優異

Hongxiang

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
非常好的酒店，视野很宽阔，前台服务很好，餐厅食物也很棒。来洛杉矶还是会住这里的
於 2020 年 1 月住了 3 晚
Felix S. 於 2020年1月28日的回應
Dear Hongxiang, Thank you for staying and such a great review about your stay the 1 Hotel West Hollywood. We look forward to welcoming you back soon. Best regards, Felix Schaller Hotel Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 2 晚
Brian A. 於 2019年8月9日的回應
Dear Anonymous, Thank you for your 10 out of 10 rating of 1 Hotel West Hollywood. We are so happy to know you had a wonderful stay with us. We look forward to welcoming you back soon. Warm Regards, Brian Aker

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 7 月住了 1 晚
Brian A. 於 2019年7月25日的回應
Dear Anonymous, Thank you for your 5 stars of 1 Hotel West Hollywood. We are so happy to know you had a wonderful stay with us. We look forward to welcoming you back soon. Warm Regards, Brian Aker

6/10 一般

Siyu

不滿：整潔度和職員與服務
於 2024 年 5 月住了 6 晚

2/10 很差

Andrew

讚好：住宿狀況
不滿：整潔度和職員與服務
於 2024 年 5 月住了 1 晚

6/10 一般

William (Miami Beach)

讚好：整潔度、職員與服務和住宿狀況
Unfortunately, there is a combination of issues that happened all the same time. Early morning, fire alarm, dogs barking incessantly, Wi-Fi Was poor. We got through it all, but it is a top Hotel. Staff was amazing and very accommodating
於 2024 年 5 月住了 3 晚

10/10 優異

Haitham

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
AS 於 2024年5月17日的回應
Haitham, thank you so much for taking the time to provide your feedback! We are so glad you had a great stay! We hope to see you again soon and look forward to your return to the 1 Hotel West Hollywood!

10/10 優異

Olubayo (Hollidaysburg)

I enjoy my stay there everytime
於 2024 年 5 月住了 3 晚
AS 於 2024年5月17日的回應
Olubayo, thank you so much for your continued loyalty and patronage! We so appreciate knowing your stays with us are enjoyable and look forward to welcoming you back home to nature again soon! Cheers from us all at the 1 Hotel West Hollywood!

10/10 優異

Christian

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel, just a pity that the double beds are very small. There is also no balcony.
於 2024 年 4 月住了 7 晚
AC 於 2024年5月7日的回應
Dear Christian,Thank you for your feedback!

10/10 優異

Catherine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Customer service is #1
於 2024 年 4 月住了 5 晚
AC 於 2024年5月7日的回應
Dear Catherine,Thank you for staying with us and for an outstanding review! We hope to welcome you back home soon!

8/10 不錯

JASVIR

於 2024 年 4 月住了 4 晚

10/10 優異

Guy

於 2024 年 4 月住了 1 晚

10/10 優異

Claudia E

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
AC 於 2024年5月3日的回應
Dear Claudia,thank you for staying with us and for an outstanding review! We hope to welcome you to the nature of 1 WeHo!

4/10 欠佳

Kelly

不滿：整潔度
於 2024 年 4 月住了 3 晚
AS 於 2024年4月22日的回應
Kelly, we hope that you were able to enjoy your time with us! Please don't hesitate to contact us directly should you need any assistance or wish to further elaborate in regard to your stay. Wishing you all the best from us here at the 1 Hotel West Hollywood!

6/10 一般

Hanchen

家人同遊
讚好：整潔度、職員與服務和住宿狀況
I like the design of the hotel. Builder definitely creative modern and nature vibe around the hotel. I booked the one bedroom suite this time. The mini bar provided plenty of drinks with water option but charges are a bit pricey. We didn't have time to stop by grocery store so we took water anyway. Secondly, I want to mention the washroom sliding door design is a bit inconvenient and the installation quality is at average level. My wife tried to close the door while taking shower but the door got stuck in the midway. She pulled it harder then the door suddenly got loss and closed all the way and stuck her finger pretty badly. So I would like to see some improvement for the washroom door. Also, I highly recommend hotel to put more lights in each room. It is simply too dim at night time. Thank you
於 2024 年 4 月住了 3 晚
AS 於 2024年4月22日的回應
Hanchen, thank you so for selecting the 1 Hotel West Hollywood as your choice of stay! We have noted your words and will be sure to pass on the remarks to our leadership team. Wishing you safe travels from us all here at the 1! We look forward to welcoming you back home to nature!

10/10 優異

Juan Pablo

讚好：整潔度、職員與服務和住宿狀況
Reliant
於 2024 年 4 月住了 1 晚
AC 於 2024年4月17日的回應
Dear Juan Pablo, Thank you so much for staying with us! I am so glad to hear you enjoyed your stay us!

10/10 優異

Juan Pablo

於 2024 年 4 月住了 2 晚
AC 於 2024年5月7日的回應
Dear Juan Pablo, Thank you for staying with us and for an outstanding review! We hope to welcome you back home soon!

10/10 優異

Kobby

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice
於 2024 年 4 月住了 3 晚
ac 於 2024年4月17日的回應
Thank you for staying with us! We are so glad that you enjoyed your stay!

10/10 優異

alice bonython

讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was gorgeous and the staff were attentive and friendly
於 2024 年 3 月住了 8 晚
AC 於 2024年4月13日的回應
Dear Ms. Bonython,Thank you so much for staying with us. We are so glad to hear that you truly enjoyed your stay with us. We cannot wait to welcome you back home soon!

8/10 不錯

Charles

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
AC 於 2024年4月9日的回應
Dear Charles,Thank you for staying with us. We would love to hear more about your experience and how can we improve to make it a 5/5 stay

2/10 很差

Vincent

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Worst service , wouldn’t recommend to anyone , No housekeeping no services , very noisy and party on the roof top wouldn’t let you sleep Probably the worst hotel in California
於 2024 年 3 月住了 10 晚
AC 於 2024年4月9日的回應
Dear Vincent, Thank you for taking the time to share your experience with us. I am so sorry to hear that your experience was not as memorable. We hope that you give us another opportunity to recover rom this stay.

6/10 一般

Seung Hyun

多人同遊
讚好：整潔度
不滿：設施服務
I think their services are too expensive in general, considering the service, condition, etc. Their water feels so weird.
於 2024 年 3 月住了 2 晚
ac 於 2024年4月9日的回應
Thank you for taking the time to share your feedback with us. We will ensure to provide your experience accordingly to our other team members

10/10 優異

Molly

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Lovely spacious rooms and cool Lobby
於 2024 年 3 月住了 1 晚
ac 於 2024年4月9日的回應
thank you Molly for staying with us!

10/10 優異

Vrbo

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
AC 於 2024年3月30日的回應
We are glad to hear that you had an outstanding review! We hope to welcome you back home soon!

10/10 優異

Renee

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
AS 於 2024年3月26日的回應
Renee, thank you so much for taking the time to share your review! We appreciate the stellar 5/5 and do hope you visit us again soon! Cheers from the whole team at the 1 Hotel West Hollywood!

6/10 一般

Xin Ruo

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Lovely energy at the property. I would say I am disappointed with the check in process. They kept us waiting for a while because they were understaffed. Then my room was not ready and it was 5:15pm! When I finally got into my room that was on a hidden floor, the staff at the front desk did not send up my luggage as I had asked. They also did not help me to my room on this hidden floor. The room was larger because it was the ADA compliant. But to be fair this room has a Murphy bed and not a real bed. I was hoping to switch to a normal room and the front desk did not allow me to do so. Stating they were fully booked. They told us that Sunday night was fully booked so I arranged to get another hotel. But I realized online that they are NOT. So this is very unfortunate. We had to move our belongings. Check out was not a breeze. They had closed the valet due to the marathon. The valet team did not open the restricted floor in the elevator. They just pointed to the wall behind them and said. “Take a turn and a turn and the elevator is there. Press P3 and go down stairs to get your car”. We circled and got into the elevators and went to press P3. No access. The elevator ends up taking us upstairs and back down. Asked the front desk and they are clueless about what is happening. Asked someone else that had a full set of walkie talkies and he was the one that knew how to get us down to our car. I believe the team could be more helpful and thorough. Kindness matters
於 2024 年 3 月住了 1 晚
AS 於 2024年3月23日的回應
Xin Ruo, thank you for sharing with such candor! We are continuously striving to enhance standards and your feedback provides us great insight. One of our team will be in touch to further discuss! Safe travels from us all at the 1 West Hollywood!

10/10 優異

Jennifer

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything about the 1 is always so lovely
於 2024 年 3 月住了 4 晚
AS 於 2024年3月23日的回應
Jennifer, thank you so much for taking the time to share your 5/5 review! We truly appreciate your kind words! Visit us again soon!

10/10 優異

Rupinder

於 2024 年 3 月住了 3 晚
AC 於 2024年4月9日的回應
Thank you Rupinder for staying with us!

10/10 優異

David

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Cool La Vibes
於 2024 年 3 月住了 4 晚
AS 於 2024年3月16日的回應
David, appreciate the sentiment! Cool LA vibes is a great description! Feel free to visit anytime! Cheers!

2/10 很差

CHAIYOUNG

家人同遊
不滿：設施服務和住宿狀況
What I like about is that greenery environment and generally kind staffs. What I don’t like about is that when there is some issues which takes too long to solve.
於 2024 年 2 月住了 4 晚
AS 於 2024年3月23日的回應
Chaiyoung, thank you for taking the time to share your experience. We have taken your words into consideration and will be sure to inform our leadership team of your insight. We hope to welcome you back home to nature soon!

10/10 優異

Miwa

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
電気ポットなどはフロントに伝えれば貸していただけましたし、雨が降っていたときは傘を貸していただくこともできました。 木の温もりを感じる雰囲気がとても好きでした。 スタッフの方々はいつも笑顔でとても温かい対応で心地良い滞在でした。
於 2024 年 2 月住了 3 晚
AS 於 2024年3月16日的回應
美和様、当ホテルでのご滞在を楽しんでいただけたようで大変嬉しく思います。 近いうちにまた遊びに来てくださいね！ 1 ホテル ウエスト ハリウッドでは、ご旅行の安全をお守りいたします。

10/10 優異

Fabio

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel in West Hollywood. We we’re travelling with our small dog and all the staff was very friendly made us feel welcome
於 2024 年 2 月住了 5 晚
AS 於 2024年3月16日的回應
Fabio, we are so glad to know you felt welcomed at our property! Come back again soon! Cheers from us all at the 1 Hotel West Hollywood!

6/10 一般

Juliana

多人同遊
讚好：整潔度
The dining services and even just access to water were not up to par. It's an expensive hotel and expected more
於 2024 年 2 月住了 1 晚
ac 於 2024年3月1日的回應
Dear Juliana,Thank you so much for staying with us and for taking the time to provide us with your feedback.

10/10 優異

Linda

於 2024 年 2 月住了 4 晚
AS 於 2024年3月23日的回應
Linda, we are delighted to know your stay held such high regards! We look forward to the opportunity to welcome you back again soon!

10/10 優異

Catherine

讚好：整潔度、職員與服務和住宿狀況
Water quality is good
於 2024 年 2 月住了 2 晚
mf 於 2024年2月26日的回應
Thank you so much for your kind feedback! We hope to welcome you back soon.

10/10 優異

Erica

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
mf 於 2024年2月24日的回應
Thank you so much for staying with us! We hope to welcome you back soon.

10/10 優異

Catherine

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great property
於 2024 年 2 月住了 2 晚
AS 於 2024年2月22日的回應
Catherine, thank you so much for the 5/5 review! We are thrilled you were able to enjoy your experience. Please do visit us again soon! Wishing you all the best from the 1 Hotel West Hollywood!

10/10 優異

Henry

於 2024 年 2 月住了 3 晚
AS 於 2024年3月23日的回應
Henry, your 5/5 review is stellar! So good to know that you were able to enjoy your time with us! Hope to see you again soon!

10/10 優異

Salvatore

於 2024 年 2 月住了 2 晚
AS 於 2024年3月23日的回應
Salvatore, such a delight in knowing you were so pleased with your experience! We look forward to welcoming you back home to nature again soon!

6/10 一般

Alain

讚好：客房舒適度
不滿：整潔度和職員與服務
於 2024 年 2 月住了 2 晚
AS 於 2024年2月21日的回應
Alain, thank your for selecting the 1 Hotel West Hollywood as your choice of stay! We hope it was memorable and we look forward to your next visit!

10/10 優異

Chris

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stunning interior lobby and bar area. Filled with lush plants and warm natural colors. The room was spacious and clean. The amenities were great. Enjoyed my stay.
於 2024 年 2 月住了 2 晚
AS 於 2024年2月21日的回應
Chris, we so very appreciate you sharing your experience with us! Delighted to know you were able to enjoy your stay. Wishing you all the best from us all at the 1 Hotel West Hollywood!

6/10 一般

Touraj

親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
They room was extremely Small and expensive.
於 2024 年 1 月住了 1 晚
AS 於 2024年2月21日的回應
Touraj, thank you for your feedback! We hope you were able to make the most of your time with us. Safe travels and we look forward to welcoming you back home to nature at the 1 Hotel West Hollywood.

10/10 優異

Shiyao

讚好：整潔度、職員與服務和住宿狀況
The style is really nature
於 2024 年 2 月住了 2 晚
AS 於 2024年2月13日的回應
Shiyao, thank you so much for your 5/5 review! We truly appreciate your choice of stay and we look forward to welcoming you back home to nature soon! Safe travels from us all at the 1 Hotel West Hollywood!

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Too dark in the rooms and no early am coffee
I have stayed here twice and I really like the location and vibe. I have 2 complaints the rooms are TOO DARK. Like no lights! And there is no coffee stations in the lobby for early risers and the restaurant does not open until 7. Please change these issues. So easy to take care of this
於 2024 年 2 月住了 3 晚
AS 於 2024年2月13日的回應
Thank you so much for selecting the 1 Hotel West Hollywood as your choice of stay! We will be sure to take your words into consideration. Hope to see you again soon in the near future!

6/10 一般

Alma

於 2024 年 2 月住了 2 晚
AS 於 2024年3月23日的回應
Alma, thank you for selecting the 1 Hotel West Hollywood as your choice of stay! We hope that you were able to enjoy your time with us! Safe travels and cheers from us all!

10/10 優異

Susan

讚好：整潔度、職員與服務和住宿狀況
Great hotel overall but I didnt like that there was no complimentary water in the room. The minibar had water for $12 a bottle-that's crazy! Also my room was next to the service elevator so I heard a lot of noise constantly.
於 2024 年 2 月住了 3 晚
AC 於 2024年2月8日的回應
Dear Susan, Thank you so much for staying with us and for taking the time to share your feedback.

10/10 優異

oliver

於 2024 年 1 月住了 6 晚
AS 於 2024年2月5日的回應
Oliver, We truly appreciate your stellar review of our property and are thrilled to know you had a 10/10 experience. Thank you for selecting us to be your home away from home and we look forward to seeing you again soon at the 1 Hotel West Hollywood.

2/10 很差

Marc

不滿：職員與服務和客房舒適度
Parking is ridiculous rippoff
Parking price is $70 and ridiculous stay away there are nicer hotels in area
於 2024 年 1 月住了 1 晚
AS 於 2024年1月29日的回應
Marc, thank you for choosing the 1 Hotel West Hollywood as your home away from home! We will definitely take note of your thoughts. Hope your travels have gotten you safely to your next destination! Visit again soon!

4/10 欠佳

Elieth

家人同遊
不滿：整潔度、設施服務和住宿狀況
Deficiente limpieza de habitación. Nos dejaron sin toallas un día, sin tazas el siguiente y no rellenaron los artículos que el hotel ofrece.
於 2024 年 1 月住了 4 晚
AS 於 2024年1月29日的回應
Elieth, we do apologize for the lapses in service as you've mentioned. We will be sure to address appropriately. Hopefully we will be able to welcome you back to the 1 Hotel West Hollywood again soon! Cheers!