書桌、熨斗/熨衫板、免費 Wi-Fi

六旗魔法山卡斯泰克戴斯酒店的評價

2 out of 5
六旗魔法山卡斯泰克戴斯酒店
31411 Ridge Route Rd, Castaic, CA

評價

7.2

不錯

10 分評分,優異;1002 則評價中有 306 則" "
8 分評分,不錯;1002 則評價中有 286 則" "
6 分評分,一般;1002 則評價中有 183 則" "
4 分評分,欠佳;1002 則評價中有 110 則" "
2 分評分,很差;1002 則評價中有 117 則" "

7.2/10 

整潔度

7.8/10 

職員與服務

6.2/10 

設施服務

6.6/10 

住宿狀況

7.0/10 

環保程度

評價

10/10 優異

jianghua

於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年4月30日的回應
Dear Jianghua, thank you for letting us know you had a great stay at the Castaic Inn. We're glad our accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Castaic InnCustomer Care Team

6/10 一般

Frances

商務旅客
不滿:職員與服務、設施服務和住宿狀況
Its like truck stop hotel Lamps leaning against the wall . The floor was kinda dirty. Nothing to write home about.
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年5月2日的回應
Dear Frances, we're sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the cleanliness issues you encountered during your stay. We will address these concerns with our housekeeping team to ensure that our standards are consistently met. We appreciate your feedback and hope to have the opportunity to improve upon your next visit.Best Regards, Castaic InnCustomer Care Team

8/10 不錯

Buhlebuzile

讚好:整潔度和職員與服務
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月30日的回應
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 不錯

Carlos

讚好:整潔度和住宿狀況
於 2024 年 4 月住了 4 晚
Customer Care Team 於 2024年4月30日的回應
Dear Carlos, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at the Castaic Inn, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards, Castaic InnCustomer Care Team

10/10 優異

Sonya

商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place...comfortable beds and easy access to food and gas
於 2024 年 4 月住了 1 晚
Customer Care Team 於 2024年4月30日的回應
Dear Sonya, it's our absolute pleasure to know you loved your stay with us at the Castaic Inn. We strive to provide excellent value to our guests through our cozy beds and convenient location with easy access to food and gas. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Castaic.Best Regards, Castaic InnCustomer Care Team

8/10 不錯

David

讚好:整潔度、職員與服務、設施服務和住宿狀況
The
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年4月15日的回應
Dear David, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at the Castaic Inn, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards, Castaic InnCustomer Care Team

10/10 優異

Hilda

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything, great service!
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年4月3日的回應
Dear Hilda, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Castaic InnCustomer Care Team

10/10 優異

Tracy

讚好:整潔度、職員與服務、設施服務和住宿狀況
very nice people
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月28日的回應
Hi Tracy, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at the Castaic Inn with the finest of our amenities and resources!Best Regards, Castaic InnCustomer Care Team

6/10 一般

Nick

家人同遊, 親子同遊, 多人同遊
不滿:設施服務和住宿狀況
It's nothing special; it's an off-the-freeway motel/hotel. Parking is minimal and tight, and security monitors how close you are to the line. The pool and spa were drained, with trash and mud at the bottom, and the continental breakfast was falsely advertised.
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月26日的回應
Dear Nick, we apologize for any disappointment you experienced during your recent stay. We regret that our facilities did not meet your expectations and that you encountered issues with parking, pool maintenance, and breakfast service. Your feedback is important to us, and we will take steps to address these concerns to improve the guest experience. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at the Castaic Inn.Best Regards, Castaic InnCustomer Care Team

10/10 優異

Rosa (las vegas)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good place to stay. freeways entrance,
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月18日的回應
Dear Rosa, we are thankful for giving our hotel a splendid rating for our facilities and convenient entrance. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Castaic InnCustomer Care Team

6/10 一般

Jennifer

多人同遊
不滿:設施服務
Hot tub was drained and not working. No blankets on beds only sheets.
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月18日的回應
Dear Jennifer, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the faulty hot tub and lack of blankets that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards, Castaic InnCustomer Care Team

2/10 很差

Lauren

家人同遊, 親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Blood on the matress. They did seem to void the transaction promptly.
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月15日的回應
Dear Lauren, we deeply apologize for the unacceptable condition of the mattress and any distress this may have caused. Your experience falls far below our standards, and we are taking immediate action to address the cleanliness issue and prevent any recurrence. We appreciate your understanding and patience, and we're glad to hear that the concern related to the transaction was resolved promptly. Your feedback is crucial to us, and we hope to have the opportunity to restore your trust in our hotel during your future visits to Castaic.Best Regards, Castaic InnCustomer Care Team

2/10 很差

Paula

不滿:整潔度、職員與服務和住宿狀況
Horrible
於 2024 年 3 月住了 1 晚
Customer Care Team 於 2024年3月13日的回應
Dear Paula, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your ratings that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’d like to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. Please feel free to reach out to us with your feedback. We hope to provide you with an excellent Castaic Inn service in the future!Best Regards, Castaic InnCustomer Care Team

6/10 一般

Scott

讚好:整潔度、職員與服務和住宿狀況
It is conveniently located right off I-5. My average rating is that there is no coffee maker in the room and the juice machine was broken.
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月28日的回應
Dear Scott, thank you for staying with us and for sharing your feedback! We're pleased to hear that you found our hotel conveniently located off I-5. We apologize for any inconvenience caused by the lack of a coffee maker in your room and the broken juice machine. Your feedback is valuable to us, and we'll work to address these issues promptly. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at the Castaic Inn.Best Regards, Castaic InnCustomer Care Team

8/10 不錯

Ever

伴侶同遊
讚好:整潔度和職員與服務
Great location
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月28日的回應
Dear Guest, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Castaic Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our location makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Castaic InnCustomer Care Team

2/10 很差

Abhishek

伴侶同遊
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
There's a silent $15 per day charge after checkout not mentioned at the time of booking. It was not told to me at checkout either. It shows up on the credit card as "classic motel" separate from the charge for "Castaic suite inn". This is shady behavior.
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月26日的回應
Dear Abhishek, we appreciate you bringing this matter to our attention. We apologize for the confusion regarding the additional charge. We regret any inconvenience caused by the unexpected fee at check-out. Please rest assured that we'll investigate the matter further to ensure that such discrepancies are rectified promptly. We value your patronage and hope to have the opportunity to welcome you back for a more seamless experience.Best Regards, Castaic InnCustomer Care Team

2/10 很差

Chls

於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年3月25日的回應
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 優異

María de los angeles

讚好:整潔度、職員與服務和住宿狀況
Perfect
於 2024 年 2 月住了 2 晚
Customer Care Team 於 2024年2月13日的回應
Dear María, thank you for letting us know you had a great stay at the Castaic Inn. We're glad our accommodations were perfect for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Castaic InnCustomer Care Team

2/10 很差

Klaus

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
El lugar está muy feo, ni si quiera se va el agua del lava manos, el piso despegado y sucio
Customer Care Team 於 2024年2月8日的回應
Dear Klaus, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Castaic InnCustomer Care Team

8/10 不錯

Kristy

家人同遊
讚好:整潔度和職員與服務
It was ok,the shower head in the shower sprayed everywhere but on me...
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月6日的回應
Dear Kristy, thank you for taking the time to rate your recent stay at our hotel. It is great to hear that you enjoyed your visit. We are sorry that the shower head was faulty and unsuitable to use. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue immediately, and look forward to welcoming you back soon.Best Regards, Castaic InnCustomer Care Team

8/10 不錯

Alvarado

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Customer Care Team 於 2024年2月5日的回應
Dear Alvarado, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at the Castaic Inn, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards, Castaic InnCustomer Care Team

8/10 不錯

Patrick

讚好:整潔度、職員與服務和住宿狀況
The location was really good, just off the five freeway. The front desk staff were friendly and helpful. The cleaning people seemed to have set up a gathering place just outside my room and it was quite noisy from very early.
於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年2月5日的回應
Dear Patrick, we're glad to hear that you found our location convenient and our front desk staff friendly and helpful. However, we apologize for the disturbance caused by noise outside your room. Your feedback has been shared with our team to address this issue promptly and ensure a more peaceful stay for our guests. We hope to have the opportunity to welcome you back for a much-improved experience.Best Regards, Castaic InnCustomer Care Team

6/10 一般

Alvarado

於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年2月1日的回應
Dear Alvarado, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Castaic InnCustomer Care Team

2/10 很差

Shane

不滿:整潔度和客房舒適度
於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年1月23日的回應
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 優異

KAZI (Valencia)

於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年1月23日的回應
Hey Kazi, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Castaic Inn!Best Regards, Castaic InnCustomer Care Team

10/10 優異

maria

讚好:設施服務和住宿狀況
Me gustó el cuarto está chiquito pero muy comodo
於 2024 年 1 月住了 1 晚
Customer Care Team 於 2024年1月17日的回應
Dear Maria, thank you for your positive feedback. We're pleased to hear your praise for the room's comfort, despite the size. If there's anything specific you loved or any suggestions you have for improvement, please feel free to share. We appreciate your feedback and look forward to welcoming you back for another comfortable stay in the future.Best Regards, Castaic InnCustomer Care Team

2/10 很差

Heather (New York)

家人同遊
不滿:整潔度、設施服務和住宿狀況
Property was dirty and pool was mostly drained but had filthy water in it.
於 2023 年 12 月住了 1 晚
Customer Care Team 於 2024年1月9日的回應
Dear Heather, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the dirty property conditions and pool facility that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make things better. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards, Castaic InnCustomer Care Team

10/10 優異

Jon

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 7 晚
Customer Care Team 於 2024年1月9日的回應
Dear Jon, thank you for letting us know you had a great stay at the Castaic Inn. We're glad our accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Castaic InnCustomer Care Team

10/10 優異

Wayne

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A very good value
We stayed one night. It was comfortable. We would stay again.
於 2023 年 12 月住了 1 晚
Customer Care Team 於 2024年1月3日的回應
Dear Wayne, many thanks for your glowing review of our hotel. At the Castaic Inn, we take great pleasure in making our guests comfortable from the get-go. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Castaic!Best Regards, Castaic InnCustomer Care Team

6/10 一般

Lisa

於 2023 年 12 月住了 1 晚
Customer Care Team 於 2023年12月19日的回應
Dear Lisa, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards, Castaic InnCustomer Care Team

8/10 不錯

David

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Castaic Lake area and Six Flags!
Great location, great room service. Very clean, good strong wifi. Lots of good food options nearby. Only drawback, the TV connection was poor and froze often.
於 2023 年 12 月住了 7 晚
Customer Care Team 於 2023年12月12日的回應
Dear David, thank you for your positive feedback and for choosing our hotel for your stay. We're thrilled to hear that you enjoyed our great location, room service, cleanliness, internet connectivity, and the variety of dining options nearby. We apologize for the inconvenience caused by the TV connection issues, and we assure you this will be fixed soon. Your feedback is valuable to us, and we will work diligently to address this concern. We hope to welcome you back for an even more seamless and enjoyable experience on your next visit.Best Regards, Castaic InnCustomer Care Team

10/10 優異

Marina

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The highest rating for cleanliness of the room. 👍💯✨ Staff is very friendly, attentive, caring. 🌟 Location is very convenient on I-5 for the long distance travelers.
於 2023 年 12 月住了 1 晚
Customer Care Team 於 2023年12月12日的回應
Dear Marina, we are pleased that you thoroughly enjoyed your time at Castaic Inn. We appreciate you letting us know how satisfied you were with our courteous customer service, hygiene standards, and favorable location. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Castaic.Best Regards, Castaic InnCustomer Care Team

2/10 很差

Stanley

於 2023 年 12 月住了 1 晚
Customer Care Team 於 2023年12月26日的回應
Dear Stanley, thank you for rating our facilities and sharing how the guest experience was for you. We apologize for everything that made your stay an uncomfortable experience. Customer service is of utmost importance to us, and we are disheartened not to have met your expectations. We are sorry if any of our facilities or amenities were outdated or needed to be upgraded. Our management will not shy away from making improvements to enhance the overall guest experience at our establishment. While it is disappointing to learn that you did not enjoy a memorable stay with us, we hope to host you again with all our services working in your favor. Best Regards, Castaic InnCustomer Care Team

8/10 不錯

Hilary

於 2023 年 12 月住了 1 晚
Customer Care Team 於 2023年12月5日的回應
Dear Hilary, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Castaic Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our accommodations makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Castaic InnCustomer Care Team

6/10 一般

Victor

於 2023 年 11 月住了 3 晚
Customer Care Team 於 2023年12月26日的回應
Dear Victor, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards, Castaic InnCustomer Care Team

10/10 優異

Juan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everybody was very helpful and I recommend this property to any one looking for an economical motel.
於 2023 年 11 月住了 7 晚
Customer Care Team 於 2023年11月30日的回應
Hi Juan, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our helpful services and reasonable rates. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at the Castaic Inn with the finest of our facilities and resources!Best Regards, Castaic InnCustomer Care Team

4/10 欠佳

Paige

伴侶同遊
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
The area didn’t seem very safe and the doors didn’t seem secure. I would not stay here again.
於 2023 年 11 月住了 1 晚
Customer Care Team 於 2023年11月29日的回應
Dear Paige, we apologize for the concerns you had regarding the safety of the area and the poorly secured doors. The well-being of our guests is our top priority, and we take your feedback seriously. We will review our security measures to address any potential issues and make upgrades. Thank you for bringing this to our attention. We hope to have the chance to regain your trust in the future.Best Regards, Castaic InnCustomer Care Team

10/10 優異

David

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 7 晚
Customer Care Team 於 2023年11月23日的回應
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 欠佳

Heather

家人同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Woke up to 2 cockroaches in the bathroom. Lots of big rig noise. Plug in bathtub didn’t work. Pool/spa drained. It was cheap and convenient though so you get what you pay for.
於 2023 年 11 月住了 1 晚
Customer Care Team 於 2023年11月23日的回應
Dear Heather, thank you for sharing your feedback and letting us know what didn't work for you during your stay. We truly appreciate it when our guests point out our flaws so that we can learn from them and improve our quality of service. We apologize for the poor pool/spa maintenance, pest issues, faulty bathroom fixtures, and noise disturbances. We have informed the management about your comments, and all the issues you mentioned will be considered with utmost concern. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We hope you consider booking with us again the next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards, Castaic InnCustomer Care Team

4/10 欠佳

Alma

讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
10/10 do NOT recommend!!
When we walked in from being out all day we saw a cockroach the floor, the next day we also saw a roach but this time it was on the bed !! It was disgusting. The room was dirty , there was cobwebs on the corners . Dirty floors and sink . The TV didn’t work . The pictures they post online are so deceiving. I will never go back .
於 2023 年 11 月住了 3 晚
Customer Care Team 於 2023年11月23日的回應
Dear Alma, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions and facilities were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Castaic InnCustomer Care Team

8/10 不錯

Victor

讚好:整潔度、職員與服務和客房舒適度
於 2023 年 11 月住了 1 晚
Customer Care Team 於 2023年11月16日的回應
Dear Victor, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to the Castaic Inn in advance, and we'll book a perfect room for your vacation. Best Regards, Castaic InnCustomer Care Team

10/10 優異

Bill

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Customer Care Team 於 2023年11月6日的回應
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 不錯

claes

於 2023 年 11 月住了 1 晚
Customer Care Team 於 2023年11月3日的回應
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 不錯

Al-sadiq

於 2023 年 10 月住了 1 晚
Customer Care Team 於 2023年11月3日的回應
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 優異

Maxwell

讚好:整潔度、職員與服務和住宿狀況
good room
於 2023 年 10 月住了 1 晚
Customer Care Team 於 2023年11月6日的回應
Dear Maxwell, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Castaic InnCustomer Care Team

8/10 不錯

LEROY

商務旅客
讚好:整潔度、職員與服務和住宿狀況
A good overnight stay.
於 2023 年 10 月住了 1 晚
Customer Care Team 於 2023年11月3日的回應
Dear Leroy, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Castaic Inn on your next visit!Best Regards, Castaic InnCustomer Care Team

10/10 優異

Vanessa

於 2023 年 10 月住了 1 晚
Customer Care Team 於 2023年11月21日的回應
Dear Vanessa, we are happy to have hosted you and served you well at the Castaic Inn. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards, Castaic InnCustomer Care Team

10/10 優異

Maricela

伴侶同遊
讚好:整潔度
Everything was good thank you
於 2023 年 10 月住了 1 晚
Customer Care Team 於 2023年11月1日的回應
Dear Maricela, thank you for letting us know you had a great stay at the Castaic Inn. We're glad our accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Castaic InnCustomer Care Team

4/10 欠佳

真實旅客

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
GHETTO
The hotel room has tacky, cheap decor. I saw a room with a wall lamp taped up so it wouldn't fall off the wall. The jacuzzi tub was broken, the bed needed replaced, the shower had mold in it and from the outside of the bathroom you could tell there was a water leak because the wall was messed up. The clerk upon arrival wasn't friendly, just talked down to me in a bossy like tone. If you like ghettos this is the place for you. Oh, AND NOTHING FOR BREAKFAST.
於 2023 年 10 月住了 1 晚
Customer Care Team 於 2023年10月30日的回應
Dear Guest, we appreciate your feedback on your recent stay, and we're truly sorry to hear about your experience. The concerns you've raised regarding the room's condition are indeed troubling and not up to our usual standards. We will address these issues promptly, including the maintenance of the fittings and the poor quality of the decor, to ensure our guests enjoy a comfortable and pleasant stay. Our guest relations team is available to assist with any concerns during your stay, and we're working to improve our services and accommodations. We apologize for any inconvenience caused by the lack of breakfast service as well. We wish to let you know that such an experience is not typical of what our guests receive, so we will take your comments very seriously and do what's necessary to make our guest experience comfortable and stress-free. Once again, we express our deepest apologies for your experience. We hope to take all measures required to rectify the situation and have you back here as a contended guest!Best Regards, Castaic InnCustomer Care Team

10/10 優異

Ashley

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Clean
Good and clean
於 2023 年 10 月住了 1 晚
Customer Care Team 於 2023年10月30日的回應
Dear Ashley, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Castaic InnCustomer Care Team