I booked and paid for a Platinum 1-Bedroom Suite with a balcony, choosing this room specifically for the balcony and extra space. At check-in, the hotel attempted to place me in a different room with no balcony, calling it an “upgrade.” It was not an upgrade and did not match the room I booked. It was on a lower floor with a poor view.
After raising the issue, I was moved again, this time into a Silver “balcony” room, which is not a true balcony. It is standing-room only with a sliding door and no usable outdoor space. This room is clearly a lower category and lower price point than what I originally paid for. My booked one bedroom suite had evidently been given away.
As compensation, the hotel offered free breakfast. However, breakfast is included at this silver room’s advertised rate, so this did not offset the downgrade or price difference.
Additional issues:
• Rooms feel dated and not aligned with the price charged.
• No ice machines on any floor. Ice must be requested and takes time to arrive.
• Morning coffee was cold.
• Breakfast wait time was quoted at 45 minutes with a very limited menu. Skipped it.
• Front desk service was inconsistent and dismissive.
Positives:
• Rooftop bar was excellent with good staff.
• Elevators were fast.
• Valet staff was courteous, though valet is $65 per night.
• Convenient location near the Pantages Theatre.
Overall, the hotel did not honor the room booked or the price paid. I would not stay here again