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洛杉磯國際機場北希爾頓大使套房酒店的評價

3.5 out of 5
洛杉磯國際機場北希爾頓大使套房酒店
9801 Airport Blvd, Los Angeles, CA

評價

7.8

不錯

10 分評分，優異；1094 則評價中有 492 則" "
8 分評分，不錯；1094 則評價中有 253 則" "
6 分評分，一般；1094 則評價中有 137 則" "
4 分評分，欠佳；1094 則評價中有 109 則" "
2 分評分，很差；1094 則評價中有 103 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

7.6/10 

設施服務

7.8/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

Ngai

讚好：整潔度
於 2024 年 2 月住了 1 晚
Giovanni 於 2024年2月24日的回應
We appreciate you taking the time to give us a great score!

10/10 優異

Ka Cheung

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Giovanni 於 2024年1月21日的回應
We appreciate the score that you have shared about your stay with us, and we certainly look forward to your return.

8/10 不錯

CHUNMEI

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Near the airport. Poor sound insulation of windows. During the night, we kept hearing the plane take off. Poor sleeping. Others were good. There are free shuttle buses to the airport and charged laundry for guests.
於 2023 年 7 月住了 1 晚
Josh 於 2023年8月13日的回應
We are so sorry for the bad experience and we really appreciate your feedback so that we can be better as a hotel and staff. Thank you for staying with us and have a good day

10/10 優異

John

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚
Andrew (Front Desk Supervisor) 於 2023年6月7日的回應
Your feedback means a great deal to us. We can't wait to welcome you back in the near future!

6/10 一般

Yuehong

親子同遊
讚好：職員與服務
停车费贵，一个晚上45美金，其他还行
於 2023 年 4 月住了 2 晚

10/10 優異

Xiaowu

讚好：整潔度、職員與服務和住宿狀況
於 2021 年 1 月住了 2 晚

8/10 不錯

Ka Cheung

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2021 年 5 月住了 1 晚

6/10 一般

Melissa

家人同遊
讚好：設施服務
不滿：整潔度、職員與服務和住宿狀況
The A/C wasn't working the front desk stated that it should be working. We slept in heat because we were tired to ask to move. Plus the parking ended up being 71 dollars instead of the 54 the front desk told us. The bar/restaurant was good. Got a complimentary drink.
於 2024 年 4 月住了 1 晚

10/10 優異

Leza (Aiken)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent customer service!
於 2024 年 4 月住了 2 晚

8/10 不錯

MOE

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Security
於 2024 年 4 月住了 1 晚

6/10 一般

Luis

讚好：職員與服務
El costo de lo estacionamiento es excesivo

2/10 很差

Yuritza

家人同遊
Horrible service and mistakes
於 2024 年 4 月住了 2 晚

10/10 優異

Jessica

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

8/10 不錯

Deborah (Gridley)

家人同遊
讚好：設施服務
Breakfast was good and room was quiet.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Edgar

家人同遊, 商務旅客
讚好：設施服務
Normal
於 2024 年 4 月住了 1 晚

10/10 優異

Andrea

讚好：整潔度
於 2024 年 4 月住了 1 晚

10/10 優異

Desere

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved staying here the night before our flight. The place is beautiful and the room incredibly spacious. My kids had fun in the indoor pool. Breakfast was perfect with so many options and omelette bar! We waited maybe 5 minutes for the shuttle and we’re at the airport in no time! Very convenient.
於 2024 年 4 月住了 1 晚

10/10 優異

Danielle

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff, the cleanliness, property conditions were excellent! The free breakfast and made to order omelets were delicious. Only negative was parking is almost $55 per night. There is a parking garage next door that charges $25 per night. Winnie, the mobile robot was cool to witness deliver items to your room. I highly recommend this hotel.
於 2024 年 4 月住了 5 晚
front desk 於 2024年4月24日的回應
Thank you for your great review and recommendation, we hope to welcome you back soon!

8/10 不錯

Adrian

讚好：整潔度、職員與服務和住宿狀況
Personal amable, excelente opción para ir directo a tú vuelo
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月23日的回應
Thank you for leaving us a great review, we hope to welcome you back soon!

10/10 優異

Cheri

親子同遊
讚好：設施服務
Great customer service and very clean room. Will definitely be coming back when I’m in the area.
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月23日的回應
Thank you for leaving us a great review, we hope to welcome you back soon!

10/10 優異

Cheri

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great customer service!
於 2024 年 4 月住了 7 晚
Front Desk 於 2024年4月23日的回應
Thank you for leaving us a great review, we hope to welcome you back soon!

10/10 優異

MD

讚好：整潔度、職員與服務和住宿狀況
Good
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月23日的回應
Thank you for leaving us a great review, we hope to welcome you back soon!

10/10 優異

Heidi

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love the breakfast
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月23日的回應
Thank you for leaving us a great review, we are thrilled to hear you enjoyed breakfast, we hope to welcome you back soon!

10/10 優異

Julian (Jackson)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quiet
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月23日的回應
Thank you for leaving us a great review, we hope to welcome you back soon!

4/10 欠佳

DEISY

家人同遊
不滿：整潔度、設施服務和住宿狀況
The rooms are very old. Beds were uncomfortable. People were loud at night. They don’t clean bed frame, it was very oily and sticky. They charge $50 per night per parking. Breakfast was good. Shuttle drivers were helpful and friendly.
於 2024 年 3 月住了 4 晚
Front Desk 於 2024年4月18日的回應
Thank you for leaving us a review on your stay, we will use your feedback to improve our guest experience. We appreciate you brining your concerns to our attention.

4/10 欠佳

DEISY

家人同遊
不滿：整潔度和住宿狀況
Beds are very uncomfortable. People are really loud at night. Rooms look very old, the bathroom faucets don’t close properly. They charge $50 per night for parking. Breakfast was good. Shuttle drivers were friendly. Close to the airport
於 2024 年 4 月住了 2 晚
Front Desk 於 2024年4月18日的回應
Thank you for leaving us feedback on your stay

10/10 優異

Hari Bharath

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月18日的回應
Thank you leaving us a fantastic review, we hope to welcome you back soon

10/10 優異

gloria

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月16日的回應
Thank you for leaving us a fantastic review, it was great to have you as our guest

10/10 優異

ana paula garciade

讚好：整潔度、職員與服務和住宿狀況
Good
於 2024 年 3 月住了 1 晚
front desk 於 2024年4月14日的回應
Thank you for leaving us a great review, we hope to welcome you back soon

10/10 優異

Kathie

於 2024 年 3 月住了 1 晚

10/10 優異

Ermina

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Front Desk 於 2024年4月11日的回應
Thank you for leaving us a fantastic review! We hope to welcome you back soon.

10/10 優異

Lorna

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
all the staff are nice
於 2024 年 4 月住了 1 晚
Josh 於 2024年4月6日的回應
Thank you so much for your review. We really appreciate this and we hope to see you again soon. Thank you for choosing Embassy suites North.

6/10 一般

Priscilla

讚好：整潔度和職員與服務
Hotel was nice. Nice breakfast buffet. The first night we had noisy neighbors until past midnight. In general its noisy. You can hear the cars and airplanes all the time. Regards, Karen
於 2024 年 3 月住了 2 晚
Josh 於 2024年4月6日的回應
Thank you so much for your review. We really appreciate this so that we may be a better hotel and staff. Thank you so much for staying with us and we hope to see you again soon.

10/10 優異

Zachary

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Josh 於 2024年4月6日的回應
Thank you so much for your review. We really appreciate this and we hope to see you again soon. Thank you for choosing Embassy suites North.

4/10 欠佳

Ben

不滿：整潔度
於 2024 年 3 月住了 1 晚
Josh 於 2024年4月6日的回應
Thank you so much for your review. We really appreciate this so that we may be a better hotel and staff. Thank you so much for staying with us and we hope to see you again soon.

10/10 優異

Ayako

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Josh 於 2024年4月6日的回應
Thank you so much for your review. We really appreciate this and we hope to see you again soon. Thank you for choosing Embassy suites North.

6/10 一般

Melody

家人同遊
讚好：職員與服務
不滿：住宿狀況
Just needed a place to stay overnight before our plane home. Really like how embassy suites has a separate bedroom at this price point! Very much needed and appreciated. Staff were very friendly and helpful. Shuttle to Lax was easy peasy for a 0515 ride. The only negative was the charging ports on multiple light stands/wall lights in the room didn’t work. One of the bedside lights didn’t work. Not much walkable for food. Nearby starbucks/sandwich places close early. Wuite a few options to order from room service- but expensive. Thank you Would stay again for a night
Josh 於 2024年4月6日的回應
Thank you so much for your review. We really appreciate this so that we may be a better hotel and staff. Thank you so much for staying with us and we hope to see you again soon.

8/10 不錯

Grace (Prince Albert)

讚好：整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
Josh 於 2024年4月6日的回應
Thank you so much for your review. We really appreciate this and we hope to see you again soon. Thank you for choosing Embassy suites North.

10/10 優異

Sheryln

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Josh 於 2024年4月6日的回應
Thank you so much for your review. We really appreciate this and we hope to see you again soon. Thank you for choosing Embassy suites North.

8/10 不錯

Tam

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beware of 15USD/night admin fee charged by hotel over and above Expedia price. This was rather hidden in the Expedia details. Parking is hourly or a ridiculous $49/night but first 30 mins are free. Lot is rather small with no street parking. We were able to check in, park for under 30 mins and return our rental vehicle a few blocks away from hotel as it's just one street from the main drag to/from LAX. Shuttle was great. No set schedule, but comes every 30 mins and/or depending on demand around the clock. We were worried when we could catch the early morning shuttle, but at 4 AM there was one waiting as we got to the lobby and we boarded as the first customers. Another small party was right behind us and the driver then wasted no time and headed for the airport only 5-10 mins away. Another bonus was we got two tickets for comp beer/wine at the bar before 7 PM. We didn't take advantage, but it was a nice gesture. Suite with 2 queens was nicely appointed. Seperate room with two queens and living space with sofa bed and dining table for 4 with built-in office desk and chair. Included sink in coffee bar w/ slightly larger than mini-fridge and mw. Would prefer if bathroom was accessible from outside the separate room or have separate door for toilet only as we had a party of 6 with young children. Not all quiet as you can near jet engines throttle on runway and planes take off every few mins through the night. Swimming pool was murky and wasn't clean.
front desk 於 2024年3月31日的回應
Thank you for leaving us great and informative review, we hope for the chance to welcome you back soon.

8/10 不錯

Helen

家人同遊
讚好：整潔度和職員與服務
Everything we needed for our first night when we just needed to sleep. When it says there is a fridge and a microwave - it means just that! There are no utensils or crockery beyond cups. Really good breakfast with helpful staff.
於 2024 年 3 月住了 1 晚
front desk 於 2024年3月31日的回應
Thank you for leaving us a review, we offer complimentary utensils and plates, just call our front desk and they'd be happy to send some up for you. we hope for the chance to welcome you back soon.

8/10 不錯

John David

讚好：整潔度、職員與服務和住宿狀況
The happy hour was nice. The gym is not good. Looking forward to early breakfast.
於 2024 年 3 月住了 1 晚
Giovanni 於 2024年3月31日的回應
thank you for your honest review! we look forward to welcoming you back in the future.

6/10 一般

Farida

親子同遊
不滿：職員與服務
The front desk staff could be nicer and more welcoming
於 2024 年 3 月住了 1 晚
Josh 於 2024年3月25日的回應
Thank you for your review we appreciate this so we can be a better hotel.

8/10 不錯

Wilbur

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Only issue was with the bed which was very firm. Mattress was difficult on my back.
於 2024 年 3 月住了 2 晚
Josh 於 2024年3月25日的回應
Thank you for your review we appreciate this so we can be a better hotel.

8/10 不錯

Jacquiline

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 3 月住了 2 晚
Front Desk 於 2024年3月25日的回應
Thank you for leaving us a great review on your stay, we hope to welcome you back soon

10/10 優異

Lloyd

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall employees kind friendly helpful but parking is expensive
於 2024 年 3 月住了 3 晚
Josh 於 2024年3月23日的回應
Thank you so much for your review, we really appreciate this and we hope to see you again soon

10/10 優異

Tonya

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent breakfast, lots of safety features. The rooms were a good size. Beds felt a bit worn but it was clean. Staff was very friendly.
於 2024 年 3 月住了 2 晚
Josh 於 2024年3月23日的回應
Thank you for your review we really appreciate this, and we hope to see you again soon.

2/10 很差

Paola (los angeles)

不滿：整潔度、職員與服務、設施服務和住宿狀況
Left my jacket there and no one will help me or answer my call. They keep transferring me and sending me to voicemails
於 2024 年 3 月住了 1 晚
Josh 於 2024年3月23日的回應
Thank you for your response and we are so sorry to hear about your experience. We really appreciate this feedback and it will make us a better hotel and staff

10/10 優異

john

於 2024 年 3 月住了 1 晚
Front Desk 於 2024年4月11日的回應
Thank you for leaving us a fantastic review! We hope to welcome you back soon.

4/10 欠佳

Jessie

家人同遊
讚好：整潔度和設施服務
Be prepared to pY outrageous price for parking, and no deposit was noted
於 2024 年 3 月住了 1 晚
Front Desk 於 2024年3月20日的回應
Thank you for leaving us feedback on your stay, we apologize for any inconvenience caused, our parking and deposit fees are posting on all our third party websites