Dear Lei, Thank you for being our guest and posting a review. Please accept our sincere apologies for the security issues you experienced during your stay. The security of our guests is of utmost importance, and we take the security of our guests very seriously, so we appreciate your feedback. Our security team is reliable and well-trained, and we also work very closely with local law enforcement agencies to keep all our guests safe and secure during their stay. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management

Dear Tony, Thank you for your review. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Thank you for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management

Thank you for taking the time to post an excellent rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management

Chuchuan, thank you for being our guest at Extended Stay America. We're glad to know our location was ideal for you and that you had a pleasant time while you were here. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you were impressed with your room and that our great location close to shops and area restaurants were perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management

Ming-Perng, thank you for the 5-star review. We are thrilled to know you liked the comfort of your well-appointed room and that you were impressed with our convenient location close to many spots of interest. On behalf of everyone at Extended Stay America, we appreciate you for recognizing our efforts and invite you to for another visit. Sincerely, Hotel Management

Thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. It was our pleasure serving you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management

Kevin, thank you for being our guest at Extended Stay America. We are happy to know you found our location to be ideal for your needs. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management

Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management

Please accept our sincere apologies for not living up to your expectations. We strive to provide a better hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will consider giving us a second chance in the future. Sincerely, General Manager

Thank you for being a guest at our hotel and taking the time to share your pictures online. We are pleased to know you enjoyed your overall stay and that our location was ideal for your visit. However, I am sorry for the noise issue you experienced while you were here and regret the inconvenience it caused. Please know, toiletries are available upon request at the front desk and always complimentary. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager

Thank you for your stay. We are glad you liked our clean facility and the convenience of a fully-equipped kitchen in your room. We appreciate you sharing your feedback and will make a note of the same when planning future enhancements. Regarding your comments about the bathroom amenities, we would like to mention that since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities with them, but these items are also available and complimentary at the front desk at any time. We apologize if this was not shared with you at the time of check-in. We value your business and hope to be your choice again in the future. Sincerely, General Manager

Dear Shaquan, We appreciate you sharing your comments. It isn't enjoyable to see such comments, as this is far from the experience we want our guests to have. But we are glad to hear about our staff. We cannot thank you enough for your patience and understanding. Your satisfaction is important to us, and we hope you will reconsider and give us another opportunity to exceed your expectations. We wish you the best on your travels and look forward to your return.Sincerely,Hotel Management

Dear Amanda, We are sorry to learn about your experience during your stay. Your feedback is important to us, and we apologize for any inconvenience caused. We strive to maintain high standards of cleanliness and upkeep throughout our property. Your comments will be addressed appropriately as we're committed to ensuring all our guests have a comfortable and enjoyable stay. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely, Hotel Management

Dear Linda, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the cleanliness and amenities of the room is concerning, and we are taking immediate action to share these issues. Providing a comfortable and well-equipped environment for our guests is our priority, and we regret that we fell short of your expectations. We appreciate your detailed feedback, which will help us improve our services for future guests. Please accept our sincerest apologies, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Helen, We sincerely apologize for the unpleasant odor experienced during your stay. Maintaining a comfortable and welcoming environment for our guests is our priority, and we regret any inconvenience caused by this issue. Our team is actively addressing the concern to ensure it is promptly resolved. Your feedback is invaluable, and we appreciate you bringing it to our attention. Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more pleasant experience in the future.Sincerely,Hotel Management

Dear JeanLuc, We apologize for the discomfort you experienced during your stay. Providing a welcoming and comfortable environment is our priority, and we regret that we did not meet your expectations. Your feedback regarding the front desk interaction and hallway odor is concerning, and we are addressing these issues with our team to ensure improvements are made. We appreciate your kind words about our housekeeping staff and their friendliness. Please know that your satisfaction is important to us, and we hope you will consider giving us another opportunity to provide you with a better experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Ana, We are disappointed that your experience at Extended Stay America didn't meet your expectations. Your satisfaction is important to us, and we apologize for any shortcomings in service. We strive to provide exceptional hospitality, and we would love the opportunity to welcome you back and ensure a more enjoyable stay.Sincerely,Hotel Management

Dear Jeanette, Thank you for sharing a review of your stay. We regret that you didn't find your stay as comfortable as expected. We aim to provide a clean and modern environment for our guests. Your feedback is important, and we will use it to enhance our services and facilities. We appreciate your input and hope you'll consider giving us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Elizabeth, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. Rest assured, we will take the necessary steps to address any issues and ensure all our guests receive the service they deserve. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Rebecca, Thank you for taking the time to write a review of your stay. We are sorry to hear about your experience with our front desk staff. Providing courteous and helpful service is our top priority, and we apologize for any interaction that fell short of our standards. Your feedback is invaluable, and we will address this issue with our team to ensure that all guests receive the respectful treatment they deserve. We appreciate you bringing this to our attention, and we hope to welcome you back for a much-improved experience in the future. Sincerely,Hotel Management

Dear Hedi, We apologize for any discomfort caused by the homeless individuals in the vicinity. We are committed to maintaining a safe and welcoming environment for all our guests. We work closely with local authorities and community organizations to address such issues effectively. Your feedback is valuable, and we will continue to strive to ensure a pleasant stay for all our guests. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Ramona, We are thrilled that your stay at Extended Stay America was as expected, with no issues regarding the room. Our priority is providing comfortable and consistent accommodations, and we're glad to have met your expectations. Thank you for choosing us, and we look forward to welcoming you back for another great stay soon!Sincerely,Hotel Management

Dear La'Kema, We greatly appreciate your positive feedback regarding our staff's helpfulness and friendliness. Our priority is providing exceptional service, and we are delighted to hear that you interacted pleasantly with our team members. Your kind words will be shared with our staff, as they motivate us to continue delivering excellent service to all our guests. Thank you for taking the time to share your experience, and we look forward to welcoming you back on your future travels.Sincerely,Hotel Management

Dear Moses, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we regret any inconvenience or disappointment you may have encountered. We value your feedback and would appreciate further details to address any specific concerns you may have had during your stay. Our aim is to provide a comfortable and enjoyable experience for all our guests, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,Hotel Management

Dear Timothý, We are so grateful for your words about your trip. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Your compliments for our team are devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Micheal, We appreciate your feedback and are glad to see that you found our staff friendly and accommodating during your recent stay. However, we regret that the complimentary grab-and-go breakfast options did not meet your expectations and apologize for any inconvenience regarding the availability of extra blankets. We will address these concerns with our team to prevent such matters from repeating. Additionally, we're sorry for any inconvenience caused by the confusion regarding your reservation. We appreciate you bringing this to our attention, as we always want to enhance our guest experience. We value your loyalty and hope to have the opportunity to welcome you back for a more seamless stay in the future.Sincerely,Hotel Management

Dear Timothý, Thank you for sharing your impressions of our hotel. We are delighted you enjoyed your stay with us. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear Ana, We're delighted to hear that your experience at Extended Stay America was enjoyable! Thank you for taking the time to share your positive feedback. Our team is committed to providing a pleasant stay for our guests, and we look forward to welcoming you back for another nice experience in the future. Your satisfaction is our priority!Sincerely,Hotel Management

Dear joseph, We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Francisco, We sincerely apologize for the unacceptable condition of your room upon arrival. Your experience does not reflect the high standards of cleanliness and service we strive to maintain. It is concerning to hear that our front desk team did not promptly address your concerns. Please rest assured that we are taking immediate steps to address these issues and ensure they are not repeated. Should you choose to stay with us again, we are committed to providing you with a much more comfortable and enjoyable experience. Thank you for bringing this to our attention.Sincerely,Hotel Management