The pictures sing of a relaxing place with spectacular views & a beautiful outdoor space... seemingly the perfect place to host a girls' getaway, but alas, what a disappointment.
I requested to book the property for 9 people. After my booking was accepted (with a zero tolerance cancellation policy), I was charged an additional $ for having an extra person & to heat the jacuzzi, all to be paid via Venmo or PayPal only (which is against Vrbo policy)
In the rules and regulations, Michele asks to be notified of all people on premises. I had massages planned and a private shopping event, but when I notified host, she said it “sounds like a party” which would constitute ANOTHER $1000 up-charge. Naturally, I changed my plans. Despite asking us for all people on premises, we were not extended the same courtesy. At least 7 people came through the property throughout our stay, including a man who showed up the first night during quiet hours making us feel unsafe considering one of the locks to our house was broken.
In regards to hosting the welcome book said to text for help, which we needed quite a bit of (there weren’t sufficient paper towels, toilet paper, towels, nor soap, the outdoor lights were not working, we needed an outdoor plug which we could not locate... many things). We texted but never got a response.
Since we weren’t able to get ahold of anyone via text, we tried to contact the host on premises, but were ignored and even got yelled at for knocking on the door of “private property.”
We tried to use the grill the first night, but it was carelessly left dirty & caught on fire when lit. There was not even a fire extinguisher. The outdoor lights were not turned on Friday night so we could not even enjoy the yard due to it being pitch black out. The second night, the lights were on but then intentionally turned off, apparently because we were being too loud. If there was a problem with our volume, we could have easily been asked to keep it down and would have done so respectfully.
Overall, we felt incredibly unwelcome. There was zero communication between the host & our group. When trying to ask for assistance, we were blatantly ignored. We tried to be as respectful as possible, but did not get the same in return. Lastly, the only cameras disclosed were the ones in the driveway, but it turned out there were cameras indoors & in the pool area, a direct violation of our privacy. This potential 5/5 property turned into a 1/5.
