室外泳池;躺椅

洛杉磯環球影城希爾頓酒店的評價

3 out of 5
洛杉磯環球影城希爾頓酒店
2410 Marine Ave, Redondo Beach, CA

評價

7.8

不錯

10 分評分,優異;1001 則評價中有 430 則" "
8 分評分,不錯;1001 則評價中有 261 則" "
6 分評分,一般;1001 則評價中有 133 則" "
4 分評分,欠佳;1001 則評價中有 97 則" "
2 分評分,很差;1001 則評價中有 80 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

7.8/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Nga Hin Alick

於 2023 年 12 月住了 1 晚
Dual General Manager 於 2023年12月12日的回應
Dear Nga Hin Alick, Thank you for the outstanding review. We are thrilled you thoroughly enjoyed your stay at Hilton Garden Inn Los Angeles Redondo Beach. We hope to have the pleasure of hosting you again should your travels bring you back to our area.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 優異

Tina

讚好:職員與服務和住宿狀況
Good
於 2023 年 5 月住了 2 晚
Customer Service 於 2023年5月23日的回應
Thanks for the perfect rating, Tina!We're pleased to hear that you have fully enjoyed your stay at Hilton Garden Inn Los Angeles Redondo Beach, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

8/10 不錯

Imelda

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Dual General Manager 於 2024年5月22日的回應
Dear Imelda, Thank you for including Hilton Garden Inn Los Angeles Redondo Beach in your travel plans. We were pleased that we met your expectations for an enjoyable experience. Should you find yourself in our area again, we hope to have you back for another fulfilling visit.Best regards,John McCurdy-Sanchez Dual General Manager

4/10 欠佳

Gabriela

親子同遊, 商務旅客
讚好:職員與服務
They gave us a handicap room. The bathroom was flooded. Constantly moist. The beds were so low and uncomfortable. Never had enough towels and had to constantly keep asking for enough towels to soak up the water from the floor which was such a slip hazard.
於 2024 年 5 月住了 2 晚
Dual General Manager 於 2024年5月20日的回應
Dear Gabriela, Thank you for taking the time to provide feedback about your stay. We sincerely apologize for the issues you encountered with us, particularly with the bathroom and the bed. Furthermore, it is disheartening to read that the room's layout fell short of your expectations. This is not the experience we aim to provide our guests, and we are addressing these issues with our team to prevent such occurrences in the future. Your comfort and safety are among our top priorities, and we regret falling short in this regard. Your insights are invaluable in our continued efforts to improve the guest experience. We hope you will consider giving us another opportunity to welcome you back and prove that we truly value your patronage.Best regards,John McCurdy-Sanchez Dual General Manager

4/10 欠佳

Maurice

不滿:住宿狀況
The beds didnt have a foundation under the mattresses. They were 20" off the ground. It was like slepping on the floor. Good luck getting out of bed unless your young! The fire alarm went off in the middle of the night. The tables in the dining area were sticky and filthy. The kitchen lost my order.
於 2024 年 5 月住了 1 晚
Dual General Manager 於 2024年5月20日的回應
Dear Maurice, Thank you for sharing your experience with us. We sincerely apologize for the discomfort caused by the bed height and the inconvenience of the fire alarm disrupting your night. Additionally, we regret the cleanliness issues in the dining area and the mishandling of your order. This is not the level of service we aim to provide, and we are addressing these concerns with our team to ensure such lapses are not repeated. We want to reassure you that guest satisfaction is our utmost priority, and we would appreciate the opportunity to welcome you back for the fulfilling stay you deserve.Best regards,John McCurdy-Sanchez Dual General Manager

8/10 不錯

Monique

家人同遊
讚好:整潔度和職員與服務
不滿:設施服務
The bar is only open from 5pm - 10pm and there was very little choices in drinks.
於 2024 年 5 月住了 2 晚
Dual General Manager 於 2024年5月16日的回應
Dear Monique, We are glad that you enjoyed your visit. However, we are sorry to read that you were not pleased with timings and the choices we offer in our bar. Our goal is to provide our guests with a wonderful stay in all areas, and our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Best regards,John McCurdy-SanchezDual General Manager

8/10 不錯

Brian

於 2024 年 5 月住了 2 晚
Dual General Manager 於 2024年5月15日的回應
Dear Brian, On behalf of our team at Hilton Garden Inn Los Angeles Redondo Beach, thank you for the fantastic rating. We are committed to delivering clean, comfortable accommodations combined with outstanding service to every guest. We enjoyed hosting your visit, and we hope we will continue to be your hotel of choice whenever you return to our area.Best regards,John McCurdy-Sanchez Dual General Manager

6/10 一般

Raymond

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room had a sewer odor in the bathroom
於 2024 年 5 月住了 1 晚
Dual General Manager 於 2024年5月13日的回應
Dear Raymond, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations. We continually strive to deliver a clean and fresh environment for every guest, and we will share your valuable feedback with our housekeeping team to prevent such lapses from repeating. We hope you will revisit, as we welcome another opportunity to show you the exceptional accommodations you deserve.Best Regards, John McCurdy-Sanchez Dual General Manager

10/10 優異

ELVIA

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Visited the area for beachlife festival. Was close to where we needed to go. Smelled very refreshing when walking into the lobby. Was very clean and nice. Room was spacious and clean. Would come back again.
於 2024 年 5 月住了 1 晚
Dual General Manager 於 2024年5月8日的回應
Dear ELVIA, Thank you for choosing Hilton Garden Inn Los Angeles Redondo Beach and taking the time to share your experience. It is fabulous to see that our hotel's convenient location and refreshing ambiance contributed to your satisfaction. We are also thrilled you enjoyed our clean and spacious rooms. Your generous feedback made our day, and we are glad you had a seamless BeachLife Festival visit with us. It was a pleasure accommodating you, and we hope to welcome you back whenever your travels bring you to our area.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 優異

Francine

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

8/10 不錯

Ryan

讚好:整潔度、職員與服務和住宿狀況
The curtains did not close all the way. We woke up way too early
於 2024 年 5 月住了 2 晚

10/10 優異

Amber

讚好:整潔度、職員與服務和住宿狀況
Great place to stay. Staff is friendly
於 2024 年 5 月住了 2 晚
Dual General Manager 於 2024年5月6日的回應
Dear Amber, Thank you for your kind review regarding your recent experience at Hilton Garden Inn Los Angeles Redondo Beach. Our team strives to deliver a seamless stay for every guest with impeccable service and accommodations. Therefore, we are thrilled to see that they contributed to your satisfaction. Your kind remarks about our staff are greatly appreciated. On behalf of everyone here, we invite you to stay with us again soon!Best regards,John McCurdy-Sanchez Dual General Manager

10/10 優異

Ingrid

於 2024 年 4 月住了 1 晚

6/10 一般

xiaoming

家人同遊
不滿:設施服務和住宿狀況
dated bathroom. was charged for 3 full days. I checked in after 1am on Friday due to a flight delay and checked out Sunday morning. Charged 3 full days.
於 2024 年 4 月住了 2 晚
Dual General Manager 於 2024年4月28日的回應
Dear xiaoming, Thank you for taking the time to share your feedback with us. We apologize for the issue regarding the bathroom and any discomfort this has caused. Please know this is not the quality standards we are typically known for. We will address this with our team for future enhancements. Additionally, we regret any inconvenience you encountered with your charges. Rest assured, we will review this situation with our team to see what went wrong and prevent future occurrences. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can provide you with the exceptional experience you deserve.Best regards,John McCurdy-Sanchez Dual General Manager

8/10 不錯

Letticia

讚好:整潔度
於 2024 年 4 月住了 2 晚
Dual General Manager 於 2024年5月4日的回應
Dear Letticia, Thank you for choosing Hilton Garden Inn Los Angeles Redondo Beach. We were thrilled you had an excellent time with us, as we continually strive to deliver a fulfilling visit for each guest. If you find yourself in our area again, we hope to welcome you back for another outstanding experience.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 優異

Paris

於 2024 年 4 月住了 1 晚

10/10 優異

Dianavel

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Dual General Manager 於 2024年4月23日的回應
Dear Dianavel, Thank you for choosing Hilton Garden Inn Los Angeles Redondo Beach. We are thrilled your overall stay was enjoyable and appreciate your excellent rating. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 優異

Yesenia

多人同遊
讚好:整潔度和住宿狀況
Exelente
於 2024 年 4 月住了 1 晚

8/10 不錯

Clifford (Bakersfield)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Dual General Manager 於 2024年4月17日的回應
Dear Clifford, Thanks for the generous rating! We are delighted your time at Hilton Garden Inn Los Angeles Redondo Beach was enjoyable. We look forward to your return soon so we can share another fantastic experience with you.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 優異

YURIKO

於 2024 年 4 月住了 2 晚

6/10 一般

Angelica

商務旅客
Hotel was clean, but I was given the handicap access room which was dated and no space to put anything. Walls were very thin I could hear everything that was going on in the rooms next to me.
於 2024 年 4 月住了 1 晚
Dual General Manager 於 2024年4月15日的回應
Dear Angelica, We appreciate your candid feedback. It is a pleasure to learn that you enjoyed our clean accommodations. However, we apologize for any inconvenience caused by the room assignment and the thickness of the walls. Your comments are crucial in helping us identify aspects where we can improve. Please rest assured we will share your concerns with our team for further review and improvement. We value your patronage and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 優異

Monique

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Anthony

於 2024 年 4 月住了 1 晚
Dual General Manager 於 2024年4月30日的回應
Dear Anthony, On behalf of our team at Hilton Garden Inn Los Angeles Redondo Beach, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 優異

Juan

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location!
於 2024 年 4 月住了 1 晚

10/10 優異

Justin

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I stay at a lot of hotels. This property smelled good when you walked in and the lady at the gave great service!
於 2024 年 4 月住了 1 晚
Dual General Manager 於 2024年4月7日的回應
Dear Justin, Thank you for choosing Hilton Garden Inn Los Angeles Redondo Beach and taking the time to share your experience. Creating a welcoming environment and providing excellent service are top priorities for us, and we're delighted this was your experience. Your kind words about our staff and the pleasant scent of our property are genuinely appreciated. It was a pleasure accommodating you, and we hope to welcome you back for another enjoyable stay soon.Best regards,John McCurdy-Sanchez Dual General Manager

6/10 一般

Kenyatte

讚好:職員與服務和住宿狀況
不滿:設施服務
My tv scrambled remote didn’t work and toilet was stopped up overflowing
於 2024 年 3 月住了 2 晚
Dual General Manager 於 2024年4月3日的回應
Dear Kenyatte, We appreciate you sharing your recent experience. Please accept our apologies for any inconvenience you encountered during your stay. Our team is committed to addressing any issues our guests may face and ensuring a comfortable stay throughout their visit. Therefore, we regret falling short in this instance. Your feedback is valuable to us, and we'll strive to prevent such occurrences in the future. Thank you for choosing to stay with us, and we hope to welcome you back for a more seamless experience in the future.Best Regards, John McCurdy-Sanchez Dual General Manager

10/10 優異

Samuel

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

8/10 不錯

Daniella (Montreal)

於 2024 年 3 月住了 1 晚
Dual General Manager 於 2024年4月2日的回應
Dear Daniella, We appreciate your rating and hope your overall stay was pleasant. It was our pleasure hosting you at Hilton Garden Inn Los Angeles Redondo Beach, and we hope you will return any time your travels bring you this way. Best regards,John McCurdy-Sanchez Dual General Manager

2/10 很差

JI

於 2024 年 3 月住了 1 晚
Dual General Manager 於 2024年4月15日的回應
Dear JI, We genuinely regret that your experience was anything other than the seamless visit we strive to deliver. Please accept our sincere apologies for falling short of your expectations. We are wholly committed to enhancing our guests' experiences and hope to welcome you back in the future.Best regards,John McCurdy-Sanchez Dual General Manager

8/10 不錯

Destiney L

於 2024 年 3 月住了 4 晚
Dual General Manager 於 2024年3月25日的回應
Dear Destiney, We are happy you chose Hilton Garden Inn Los Angeles Redondo Beach for your recent visit. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.Best regards,John McCurdy-Sanchez Dual General Manager

8/10 不錯

Christine

家人同遊, 商務旅客
讚好:整潔度和設施服務
.
於 2024 年 2 月住了 2 晚
Dual General Manager 於 2024年3月8日的回應
Dear Christine, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Hilton Garden Inn Los Angeles Redondo Beach.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 優異

Diana

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Dual General Manager 於 2024年3月5日的回應
Dear Diana, We appreciate you taking the time to leave your kind rating for Hilton Garden Inn Los Angeles Redondo Beach. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best regards,John McCurdy-Sanchez Dual General Manager

10/10 優異

Joel (Huntsville)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel with good amenities
於 2024 年 2 月住了 1 晚
Dual General Manager 於 2024年2月26日的回應
Dear Joel, Thank you for sharing your positive feedback about Hilton Garden Inn Los Angeles Redondo Beach! We're delighted to hear that you enjoyed your stay and found our amenities to your satisfaction. Our team strives to provide a comfortable and welcoming experience for our guests. We appreciate your kind words and hope to welcome you back for another pleasant stay in the future! Best regards,John McCurdy-Sanchez Dual General Manager

2/10 很差

Abigail

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Dual General Manager 於 2024年2月26日的回應
Dear Abigail, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 優異

Kim

讚好:整潔度、職員與服務和住宿狀況
Great!
於 2024 年 1 月住了 2 晚

10/10 優異

Trisha

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Dual General Manager 於 2024年2月23日的回應
Dear Trisha, We are thrilled you had an excellent stay at Hilton Garden Inn Los Angeles Redondo Beach, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 優異

Trudi

讚好:整潔度、職員與服務和住宿狀況
Buffet food needs a little more sprucing up
於 2024 年 2 月住了 1 晚

2/10 很差

Kelcie

於 2024 年 2 月住了 1 晚
Dual General Manager 於 2024年3月21日的回應
Dear Kelcie, Thank you for choosing our hotel for your recent stay. We sincerely regret that your visit was not the outstanding experience we strive to deliver. Please accept our apologies for failing to meet your expectations. We hope you will consider giving us a chance in the future so we can provide you with the superior hospitality and accommodations you should always expect from us.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Dual General Manager 於 2024年2月14日的回應
Dear Guest, Thank you for the outstanding rating. We continually work to ensure a fulfilling visit for every guest. Therefore, we are thrilled to learn that we made this happen for you. It was a pleasure having you as our guest at Hilton Garden Inn Los Angeles Redondo Beach, and we look forward to seeing you again soon.Best regards,John McCurdy-Sanchez Dual General Manager

8/10 不錯

Breanna

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Edgar

讚好:整潔度
於 2024 年 2 月住了 3 晚

6/10 一般

Bernhard (Magnolia)

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Shower in room was terrible. Hardly any water at all or boiling hot. Pillows and bed great
於 2024 年 2 月住了 1 晚
Dual General Manager 於 2024年2月8日的回應
Dear Bernhard, Thank you for being our guest and sharing your candid review. We're glad to see that you enjoyed our comfortable pillows and bed during your stay. However, we apologize for any inconvenience caused by the shower and for failing to resolve this promptly. We are committed to delivering a seamless visit for every guest, and we regret falling short of your expectations. Your feedback is valuable to us, and we'll use your input to ensure an enhanced experience for our guests in the future. Thank you for choosing to stay with us, and we hope to welcome you back again soon for a more fulfilling visit.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 優異

Gina

於 2024 年 2 月住了 1 晚
Dual General Manager 於 2024年3月20日的回應
Dear Gina, Thank you for choosing Hilton Garden Inn Los Angeles Redondo Beach. We were pleased that we were able to provide you with an excellent stay. Thank you for being our guest. If you find yourself in our area again, we hope to welcome you back for another seamless experience.Best regards,John McCurdy-Sanchez Dual General Manager

8/10 不錯

Martin

家人同遊, 商務旅客
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
於 2024 年 1 月住了 2 晚
Dual General Manager 於 2024年1月30日的回應
Dear Martin, Thank you for providing your generous rating for Hilton Garden Inn Los Angeles Redondo Beach! We're delighted to have delivered a satisfying visit for you. It was a pleasure having you stay with us, and we hope to host you again soon.Best regards,John McCurdy-Sanchez Dual General Manager

8/10 不錯

Heesung

於 2024 年 1 月住了 1 晚

4/10 欠佳

Vincent

家人同遊
不滿:住宿狀況
Bathroom issues, clogged toilet wouldn’t flush. Shower leaked all over the floor. As in 6-8” out from shower wall to wall. We used all towels to clean up. They had to keep bringing towels. Guy came and fixed toilet but the shower was not fixed.
於 2024 年 1 月住了 2 晚
Dual General Manager 於 2024年1月23日的回應
Dear Vincent, We genuinely apologize for the challenges you encountered during your stay, particularly with the bathroom. It is disheartening to read about the inconvenience caused by the unforeseen maintenance issues. Your feedback is invaluable, and we are reviewing your concerns to prevent a recurrence. Our team is committed to ensuring our guests have a comfortable experience, and we sincerely regret falling short of your expectations. We appreciate your understanding and patience. We hope you will consider giving us another chance in the future to provide you with the seamless stay you deserve.Best Regards, John McCurdy-Sanchez Dual General Manager

4/10 欠佳

真實旅客

商務旅客
讚好:整潔度
不滿:職員與服務、住宿狀況和客房舒適度
Quick overnight for work ..but concierge at desk was super slow to check in. Rooms were crazy hit, pillows uselessly soft...sheets scratchy. Never staying again
於 2024 年 1 月住了 1 晚
Dual General Manager 於 2024年1月14日的回應
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the issues you faced during your stay, including the check-in process and discomfort with the room conditions. Your feedback is valuable, and we assure you that we will address these issues to enhance our guests' experiences in the future. We appreciate your patience and thank you for bringing your observations to our attention. We hope to have the opportunity to welcome you back for a more positive stay in the future.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 優異

Jovanny

於 2023 年 12 月住了 1 晚
Dual General Manager 於 2024年1月15日的回應
Dear Jovanny, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hilton Garden Inn Los Angeles Redondo Beach. We look forward to your return and wish you all the best with your future travels.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 優異

Randall

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Dual General Manager 於 2024年1月9日的回應
Dear Randall, We are glad you chose Hilton Garden Inn Los Angeles Redondo Beach for your stay and even more pleased that you thoroughly enjoyed your time with us. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 優異

David

於 2024 年 1 月住了 1 晚