泳池

洛杉磯關口托倫斯假日酒店 (IHG 旗下酒店)的評價

3 out of 5

評價

8.4

很好

10 分評分,優異;1001 則評價中有 517 則" "
8 分評分,不錯;1001 則評價中有 258 則" "
6 分評分,一般;1001 則評價中有 116 則" "
4 分評分,欠佳;1001 則評價中有 59 則" "
2 分評分,很差;1001 則評價中有 51 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

YUEH LIN

於 2024 年 5 月住了 3 晚
Hotel Management 於 2024年5月15日的回應
Hi Yueh Lin,Thank you for your perfect rating! We're delighted to know you had a wonderful stay with us. Please let us know if there's anything we can do to make your next visit even better.-Hotel Management

8/10 不錯

?

讚好:整潔度和職員與服務
不滿:設施服務
於 2021 年 12 月住了 14 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff were very nice, and the hotel was very clean and nice
於 2020 年 5 月住了 1 晚
MANAGEMENT 於 2020年6月8日的回應
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 不錯

YICHUN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
免費停車住宿又便宜~但早餐有點稍貴~
於 2019 年 5 月住了 3 晚

10/10 優異

Robert (Compton)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I love this place always a great to place to stay!
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年5月13日的回應
Hi Robert,We're thrilled to hear that you enjoyed your stay with us. We greatly appreciate your positive feedback and look forward to welcoming you back in the future.-Hotel Management

8/10 不錯

Takeda

商務旅客
讚好:職員與服務
全体的に普通
於 2024 年 5 月住了 2 晚
Hotel Management 於 2024年5月5日的回應
ご意見ありがとうございます!改善できると思われる具体的な点がございましたら、お知らせください。-Hotel Management

10/10 優異

WALTER

家人同遊, 寵物同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff is extremely helpful. Especially, Barbara is was so nice and helpful.
於 2024 年 5 月住了 2 晚
Hotel Management 於 2024年5月5日的回應
Hi Walter,It's great to hear that Barbara provided such helpful service! We'll be sure to pass along your kind words to her and the rest of the team. If you have any other feedback or if there's anything else we can assist you with, please feel free to let us know.-Hotel Management

10/10 優異

Kristine (Green Valley)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent customer service. Two associates helped me with a traveling need, and they came through for me. Nice room, pretty wood paneling in the bathroom. The only disappointment was that the restaurant is open only several hours for each meal period and closed in between. I wouldn't expect it of any restaurant. We arrived at 10 am and had to wait to get food. On the plus side, there's a well-stocked store in the lobby, qualotu food and beverages of all types. Good wine, even! Easy swipe to charge to yoir room. Nice lobby area.
於 2024 年 4 月住了 1 晚
-Jesse (Front Office Manager) 於 2024年5月2日的回應
Hello Kristine,Thank you so much for your generous review of your stay with us. We strive to provide great service for all guests of ours and I am pleased to hear we did so just for you. We look forward to your stay with us again hopefully in the near future!

6/10 一般

michael

不滿:職員與服務
No free available coffee in lobby, no include breakfast.
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月28日的回應
Hi Michael, We appreciate your feedback regarding the availability of coffee in the lobby and breakfast options. We'll undoubtedly consider vision as we continue to improve our services for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to meet your expectations in the future.-Hotel Management

10/10 優異

Francis

商務旅客
讚好:職員與服務、設施服務和住宿狀況
Easy access. Don't charge you extra for parking.
於 2024 年 4 月住了 1 晚
Holiday Inn Los Angeles Gateway Torrance 於 2024年4月22日的回應
Hi Francis, We're glad you found our hotel easily accessible and appreciated our complimentary parking policy. Thank you for choosing to stay with us, and we hope to welcome you back soon!-Hotel Management

4/10 欠佳

Helen

讚好:職員與服務
不滿:整潔度和住宿狀況
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月23日的回應
Hi Helen,We're sorry to hear that your experience fell short of expectations. If there's anything specific you'd like to share or if we can assist you further, please don't hesitate to reach out. Your feedback helps us improve.-Hotel Management

6/10 一般

Melissa

讚好:職員與服務
The property shows its age. The lobby is real nice though. The room smelled musty like someone loved there. Overall it was ok as we were just there for one night. For the price it was ok.
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月21日的回應
Hi Melissa, We appreciate your feedback and are glad you enjoyed our lobby. We're sorry to hear about the musty smell in your room. We strive to provide a comfortable and pleasant experience for all our guests. Your comments will be considered as we continue to improve our services. Thank you for choosing to stay with us.-Hotel Management

10/10 優異

Kristie

讚好:整潔度、職員與服務和住宿狀況
Great stay, pool was freezing but to be expected for winter. Jacuzzi could have been cleaned a little more. Rooms were nice and clean
於 2024 年 3 月住了 1 晚
Staff at Holiday Inn Los Angeles Gateway Torrance 於 2024年4月13日的回應
Thank you for your feedback, Kristie! We're glad you enjoyed your stay overall. We'll certainly address the pool temperature and Jacuzzi cleanliness to ensure a better experience next time.-The Staff at Holiday Inn Los Angeles Gateway-Torrance

10/10 優異

Marisol

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was great and accommodating
於 2024 年 4 月住了 3 晚
Holiday Inn Los Angeles Gateway - Torrance 於 2024年4月9日的回應
We're delighted you had a positive experience with our staff. Providing excellent service and accommodation is our top priority. Thank you for your kind words, and we hope to welcome you back soon for another pleasant stay!-Hotel Management

10/10 優異

Robert

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay Safe stay
於 2024 年 3 月住了 1 晚
Staff at Holiday Inn Los Angeles Gateway Torrance 於 2024年4月2日的回應
Dear Robert,Thank you for your fantastic 5-star review! We're thrilled to hear that you enjoyed your stay with us. Your feedback is truly appreciated, and we're delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back again soon!-The Staff at Holiday Inn Los Angeles Gateway - Torrance

8/10 不錯

Zoe (Litchfield Park)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Front desk staff was great!
於 2024 年 3 月住了 2 晚
Staff at Holiday Inn Los Angeles Gateway Torrance 於 2024年4月1日的回應
Dear Zoe,Thank you for highlighting our front desk staff! We're glad to hear they provided you with great service. If you have any additional feedback or if there's anything else we can assist you with, please let us know.The Staff at Holiday Inn Los Angeles Gateway - Torrance

10/10 優異

Frederick

讚好:整潔度、職員與服務、設施服務和住宿狀況
it's clean & quiet 🙂
於 2024 年 3 月住了 1 晚
Staff at Holiday Inn Los Angeles Gateway Torrance 於 2024年4月1日的回應
Dear Frederick,We are glad to hear you found our hotel clean and quiet. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back on your next visit.-The Staff at Holiday Inn Los Angeles Gateway - Torrance

6/10 一般

Rashaud

讚好:整潔度和住宿狀況
於 2024 年 3 月住了 2 晚
Staff at Holiday Inn Los Angeles Gateway Torrance 於 2024年4月1日的回應
Dear Rashaud,Thank you for sharing your feedback. We strive to provide the best experience possible for all our guests. If there are any specific areas where we can improve, please feel free to reach out to us directly. We value your input and hope to have the opportunity to exceed your expectations in the future.-The Staff at Holiday Inn Los Angeles Gateway-Torrance

10/10 優異

Marcia

多人同遊
讚好:整潔度和職員與服務
Great location, beautiful lobby, bar and restaurant.
於 2024 年 3 月住了 1 晚
-Jesse B. (Front Office Manager) 於 2024年3月19日的回應
Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! We appreciate all of your feedback. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 優異

Edralyn

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean Staff is very nice Absolutely satisfied when i stay
於 2024 年 3 月住了 1 晚
-Jesse B. (Front Office Manager) 於 2024年3月19日的回應
Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! I appreciate all of your feedback, including an area of opportunity. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 優異

Ricardo (Phoenix)

於 2024 年 1 月住了 1 晚
-Jesse B. (Front Office Manager) 於 2024年3月9日的回應
Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! We appreciate all of your feedback. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 優異

Edralyn

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
-Jesse B. (Front Office Manager) 於 2024年3月9日的回應
Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! We appreciate all of your feedback. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

8/10 不錯

Peter

於 2024 年 2 月住了 3 晚
Staff at Holiday Inn Los Angeles Gateway Torrance 於 2024年4月1日的回應
Dear Peter,Thank you for your review! We're pleased to hear that you enjoyed your stay overall. If there's anything specific you think we could improve upon to earn that extra star, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back again soon.-The Staff at Holiday Inn Los Angeles Gateway - Torrance

8/10 不錯

Daisy

讚好:整潔度和住宿狀況
於 2024 年 2 月住了 1 晚
-Jesse B. (Front Office Manager) 於 2024年2月27日的回應
Hello Daisy!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

6/10 一般

Muang

親子同遊
讚好:職員與服務
The staff was nice but it took a while for us to check in because there was only one person at the front desk and a line of people. I’m sure they clean everything, but the carpets in the hallway are old and dirty and so are the furniture in our room.
於 2024 年 2 月住了 3 晚
-Jesse B. (Front Office Manager) 於 2024年2月27日的回應
Hello Muang!Thank you for being our guest and for your time reviewing our hotel. I’m very sorry we fell short of meeting your expectations when it came to your room. We will take your comment under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future!

8/10 不錯

Gerardo

讚好:整潔度
於 2024 年 2 月住了 1 晚
-Jesse B. (Front Office Manager) 於 2024年2月27日的回應
Hello Gerardo!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

8/10 不錯

Linda

於 2024 年 2 月住了 2 晚
-Jesse B. (Front Office Manager) 於 2024年2月27日的回應
Hello Linda!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 優異

Edralyn

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
-Jesse B. (Front Office Manager) 於 2024年2月27日的回應
Hello Edralyn!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

4/10 欠佳

Lilly

讚好:住宿狀況和客房舒適度
不滿:整潔度和職員與服務
於 2024 年 2 月住了 1 晚
-Jesse B. (Front Office Manager) 於 2024年2月27日的回應
Hello Lilly!I want to start by apologizing for the experience you had here at our hotel. That is far from the experience we want to leave you with. We take feedback like yours seriously and we will coach our team and make the necessary changes to make sure that neither you nor another guest have an experience like this again. We hope that if given the opportunity to serve you in the future we can prove that this experience was an exception.

10/10 優異

Huw

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
-Jesse B. (Front Office Manager) 於 2024年2月27日的回應
Hello Huw!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 優異

Sherryl

於 2024 年 2 月住了 1 晚
-Jesse B. (Front Office Manager) 於 2024年2月27日的回應
Hello Sherryl!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 優異

Ae-Jung

於 2024 年 2 月住了 1 晚
Staff at Holiday Inn Los Angeles Gateway Torrance 於 2024年4月1日的回應
Dear Ae-Jung,We're delighted to receive your five-star rating! Should you have any additional feedback or requests, feel free to let us know. We're looking forward to hosting you again soon! Thank you!-The Staff at Holiday Inn Los Angeles Gateway-Torrance

2/10 很差

Tanias

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
The Fire alarm went off at 12:30am the first time. It went off several time after that. I ended up checking out at 5:30am unable to get any sleep with the alarm going off. I was told that it was kids pulling the alarm and that they are short staffed so could stop them from continuing to do so through out the night. They offered my points if I opened an IHG account. I would never stay there again….
於 2024 年 2 月住了 1 晚
-Jesse B. (Front Office Manager) 於 2024年2月10日的回應
Hello Tanias,We are sincerely sorry for the inconveniences caused by the fire alarms. Additionally, we apologize that the staff on site was unable to silence the alarms. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us and we hope you will consider a return visit in the future.

2/10 很差

EUN JIN

不滿:職員與服務和住宿狀況
於 2024 年 1 月住了 5 晚
-Jesse B. (Front Office Manager) 於 2024年2月10日的回應
Hello Eun,I want to start by apologizing for the experience you had here at our hotel. That is far from the experience we want to leave you with. We take feedback like yours seriously and we will coach our team and make the necessary changes to make sure that neither you nor another guest have an experience like this again. We hope that if given the opportunity to serve you in the future we can prove that this experience was an exception. If you would like to go more into detail in regards to your experience or if I can be of any assistance to you, please do not hesitate to reach out.

10/10 優異

Bob

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
-Jesse B. (Front Office Manager) 於 2024年2月13日的回應
Hello Bob,Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! I appreciate all of your feedback, including an area of opportunity. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

8/10 不錯

Patricia

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
-Jesse B. (Front Office Manager) 於 2024年2月13日的回應
Hello Patricia,I apologize that your hotel experience was mediocre, we strive to make our guests experience to be a great one and am saddened this was not the case for you. We hope to see you again for a flawless experience. Thank you for staying with us!

4/10 欠佳

Tom

於 2024 年 1 月住了 1 晚
-Jesse B. (Front Office Manager) 於 2024年1月23日的回應
Hello Tom!I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our hotel. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit.

10/10 優異

Yvan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
-Jesse B. (Front Office Manager) 於 2024年1月23日的回應
Hello Yvan!Thank you so much for your generous review. We strive to provide exceptional experiences for our guests and love to know that we delivered! It was a pleasure to host you, and we can't wait to welcome you back!

10/10 優異

Laura A

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
-Jesse B. (Front Office Manager) 於 2024年1月23日的回應
Hello Laura A.,Thank you so much for your generous review. We strive to provide exceptional experiences for our guests and love to know that we delivered! It was a pleasure to host you, and we can't wait to welcome you back to the Holiday Inn Los Angeles Gateway-Torrance!

10/10 優異

Rigoberto

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great
Everything was great
於 2024 年 1 月住了 1 晚
Jesse Bliffen (Front Office Manager) 於 2024年1月15日的回應
Hello Rigoberto!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! We appreciate your feedback as It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

8/10 不錯

Monique

於 2024 年 1 月住了 1 晚
-Jesse B. (Front Office Manager) 於 2024年1月23日的回應
Hello Monique,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon!

4/10 欠佳

Dan

商務旅客
不滿:職員與服務
The front desk check-in person was rude and obnoxious. Note: They charge $4.50 for coffee in the lobby, which I find rediculous. Every other IHG property offer it for free.
於 2024 年 1 月住了 2 晚
Night Manager 於 2024年1月13日的回應
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience.

8/10 不錯

Samshin chemical

商務旅客
讚好:整潔度、職員與服務和客房舒適度
於 2024 年 1 月住了 3 晚
Night Manager 於 2024年1月13日的回應
Samshin chemical,We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best.

10/10 優異

FRANCISCO

於 2023 年 12 月住了 1 晚
-Jesse B. (Front Office Manager) 於 2024年1月23日的回應
Hello Fransisco,We appreciate the positive feedback of your stay with us. Your review means a lot to us, and we're excited to have you back in the future!

10/10 優異

Manuel

於 2023 年 12 月住了 2 晚
Night Manager 於 2024年1月4日的回應
Manuel. We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best

10/10 優異

Alex

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Staff was very helpful and courteous.’
於 2023 年 12 月住了 1 晚
Night Manager 於 2024年1月4日的回應
Alex, We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best.

10/10 優異

Dr Cris

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Night Manager 於 2024年1月4日的回應
Dr. Chris, We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best.

10/10 優異

Genalyn

於 2023 年 12 月住了 1 晚
Night Manager 於 2024年1月4日的回應
Genalyn,Thank you for such a wonderful view. We appreciate you choosing to stay with us here at the Holiday Inn in Torrance, CA, and glad you had a great experience. We hope to see you soon again!

6/10 一般

Martín

家人同遊, 商務旅客
讚好:職員與服務、設施服務和住宿狀況
The Hotel, lobby and amenities were well. The room was not unfortunately smell heavily of cigarettes, the water on wc was running all night and the minibar earless as well.
於 2023 年 12 月住了 1 晚
-Jesse B. (Front Office Manager) 於 2023年12月7日的回應
Hello Martin,My sincere apologies that your room was not in good condition. I will take your feedback to the housekeeping and engineering departments to help ensure we improve our guest experience. We hope that you will give us the opportunity to serve you again in the future!

10/10 優異

dylan

讚好:整潔度、職員與服務和住宿狀況
Jehs
-Jesse B. (Front Office Manager) 於 2023年11月24日的回應
Hello Dylan!Thank you for such a wonderful view. We appreciate you choosing to stay with us here at the Holiday Inn in Torrance, CA and glad you had a great experience. We hope to see you soon again!