露台/庭院

歐姆尼酒店的評價

4.5 out of 5
歐姆尼酒店
251 S Olive St, Los Angeles, CA

評價

9.0

卓越

10 分評分,優異;1839 則評價中有 1267 則" "
8 分評分,不錯;1839 則評價中有 336 則" "
6 分評分,一般;1839 則評價中有 109 則" "
4 分評分,欠佳;1839 則評價中有 60 則" "
2 分評分,很差;1839 則評價中有 67 則" "

9.2/10 

整潔度

9.4/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

MEIDONG

於 2024 年 3 月住了 1 晚

10/10 優異

Tsz Yeung

商務旅客
讚好:整潔度、住宿狀況和客房舒適度
GOOD SERVICE, CLEANING AND QUITE. I CAN ENJOY THE STAY I WILL BE BACK
於 2023 年 9 月住了 6 晚
Robbie Nasser, General Manager 於 2023年9月18日的回應
Thank you for giving us the opportunity to serve you. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future.

10/10 優異

Haotian

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
nice service
於 2023 年 8 月住了 4 晚

10/10 優異

xiaolei

於 2023 年 7 月住了 4 晚

10/10 優異

Chun

於 2022 年 6 月住了 3 晚

8/10 不錯

LEE-CHUAN

於 2022 年 6 月住了 3 晚

10/10 優異

Willa

於 2022 年 3 月住了 2 晚

10/10 優異

August

讚好:整潔度、職員與服務和住宿狀況
Good location if you need to stay in Down Town
於 2024 年 4 月住了 1 晚

10/10 優異

Hyungsoo

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love the staffs, check out time is at 12pm
於 2024 年 4 月住了 2 晚

10/10 優異

Daphne

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel
於 2024 年 4 月住了 2 晚

10/10 優異

Edvin

讚好:整潔度
於 2024 年 4 月住了 1 晚

10/10 優異

Radwa (Chandler)

讚好:整潔度、職員與服務、設施服務和住宿狀況
We really enjoyed our stay
於 2024 年 4 月住了 2 晚
Robbie Nasser, General Manager 於 2024年4月29日的回應
We are so delighted to hear you had a wonderful experience with us. We look forward to serving you again in the near future.

10/10 優異

Gustavo

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everithing is fine
於 2024 年 4 月住了 2 晚

10/10 優異

Scott David

家人同遊
讚好:整潔度、職員與服務和住宿狀況
All good.
於 2024 年 4 月住了 1 晚

10/10 優異

Naoaki

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

10/10 優異

Alicia

讚好:整潔度、職員與服務和住宿狀況
Excellent service
於 2024 年 4 月住了 2 晚
Robbie Nasser, General Manager 於 2024年4月29日的回應
Thank you for letting us take care of you during your stay in Los Angeles! We are so pleased you had a wonderful experience.

10/10 優異

Kashif

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay
於 2024 年 4 月住了 2 晚

10/10 優異

Manisha

讚好:整潔度、職員與服務、設施服務和住宿狀況
Customer setvice
於 2024 年 4 月住了 1 晚

10/10 優異

Stacy

商務旅客, 多人同遊
讚好:職員與服務和住宿狀況
Sabrina & Tim were the best employees ever. Made sure every commodification was met and went and above and beyond for my stay! I would recommend them to be promoted to vacation planners because they did the BEST!
於 2024 年 4 月住了 1 晚
Robbie Nasser, General Manager 於 2024年4月29日的回應
Thank you so much for your recognition of all the efforts by Sabrina and Tim! We have ways of recognizing our associates when their performance is mentioned, and I will make sure that this happens with them. It was a pleasure, and we would sincerely hope to have the opportunity to do serve you again in the very near future.

10/10 優異

Dawn

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The service desk clerk was so nice and very helpful
於 2024 年 2 月住了 2 晚

8/10 不錯

Paul

家人同遊
This hotel is fine for a stay in LA. I would stay there again. There was not enough light in the room. The valet did not answer the phone when I called to bring our car around. We couldn’t find the glasses as they were hidden under the TV.
於 2024 年 4 月住了 1 晚
Robbie Nasser, General Manager 於 2024年4月29日的回應
We love to hear that you enjoyed your stay with us, and will return again in the future. Your feedback is greatly appreciated, and we will be sure to share it with our team so we can address them for a more pleasant experience for you next time.

2/10 很差

Robert

不滿:整潔度、職員與服務、設施服務和住宿狀況
Their computer system was down and also the rooms weren’t updated for the price I was paying and very outdated
於 2024 年 3 月住了 2 晚
Robbie Nasser, General Manager 於 2024年4月18日的回應
Thank you for sharing your concerns about your recent stay with us. We deeply regret and our truly sorry for the inconveniences and frustrations you experienced due to the technical issues with our system. We appreciate your understanding and graciousness in sharing your experience with us. We hope to have the opportunity to serve you again for a much smoother and enjoyable stay in the future

8/10 不錯

Kimberly

讚好:整潔度和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Maricelle

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Matthews

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
From the moment you arrive, you are treated with courtesy and care. Love the quiet, old school, East Coast feel of the place — right in the middle of DTLA (downtown LA). Across the street from the Broad, the Disney Concert Hall, and the Music Center and right next to the Museum of Contemporary Art — fabulous location!
於 2024 年 4 月住了 1 晚
Robbie Nasser, General Manager 於 2024年4月18日的回應
Sounds like you had a memorable stay, and we are so pleased to hear that! If you travels ever bring you through Los Angeles, we hope you will remember us. Thank you again for such great compliments!

10/10 優異

Melissa (Quartz Hill)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel close to points of interest
於 2024 年 4 月住了 1 晚

10/10 優異

Annie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I truly can say that our experience with Omni Hotel from the greeting at the door by the Bellmen. The associates at the front desk were great wonderful personalities Sabrina Sicre one of the first associates that I had contact with by phone was outstanding her guidance helped me so much so patient and very kind. When I actually got to meet her I knew it was her just by the way she treated me,then there was Tim Prater he told us of some great places to eat and visit during our stay. When calling for things we needed Prime Hendrix took care of any request without hesitation these workers are an asset to the Hotel. Thank you so much all of you. The grounds are beautiful the terrace soo nice we spent time out there with the fire pit on. I would recommend anyone to stay there The shuttle service excellent our driver Robin oh he knows downtown dropped us off and picked us up several times it’s the best we loved not driving. Keep up the excellent work!!!
於 2024 年 4 月住了 2 晚
Robbie Nasser, General Manager 於 2024年4月29日的回應
Thank you so much for your recognition of our associates! We have ways to recognize and appreciate them for all their efforts in ensuring our guests are taken care of, and have a memorable experience. We look forward to welcoming you back soon.

10/10 優異

Lisha

家人同遊, 商務旅客
Great location.
於 2024 年 4 月住了 1 晚

10/10 優異

Nicholas

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 3 月住了 3 晚

10/10 優異

Maeve

讚好:整潔度、職員與服務和住宿狀況
Peaceful, professional.
於 2024 年 4 月住了 1 晚

10/10 優異

Barry Carmine

商務旅客
The staff is extremely helpful and I would especially like to commend Tom for coordinating an early check in with me
於 2024 年 4 月住了 1 晚
Robbie Nasser, General Manager 於 2024年4月29日的回應
Thank you for taking the time to recognize Tom and his commitment to providing our guests with a memorable stay! We look forward to the opportunity to serve you again in the near future.

8/10 不錯

Pollyanna

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice property, friendly staff. Area around the hotel had a fun dining area, but at night it did feel a bit unsafe. Also quite a bit of condensation happened on the inside of the window. Enough to drip onto carpet and make it very wet.
於 2024 年 3 月住了 3 晚

10/10 優異

Michelle

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Albert

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Pedestrian paths and walking distance to many eating establishments and tourist venues
於 2024 年 4 月住了 2 晚

6/10 一般

Emmanuel

Nothing worked
於 2024 年 4 月住了 1 晚
Robbie Nasser, General Manager 於 2024年4月23日的回應
We are so sorry to see your 3 star rating. As we continue to strive to exceed the expectations of our guests, any further details regarding your stay would be most appreciated and helpful. Thank you!

10/10 優異

Juliet

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Nice rooms, friendly staff noon check out time! Close to everything downtown. Well stay here again.
於 2024 年 3 月住了 2 晚

10/10 優異

Monica

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property is beautifully maintained and thw entire staff provides stellar service. This property is perfectly located amd easy to navigate getting around.
於 2024 年 3 月住了 2 晚

6/10 一般

Edgar

於 2024 年 3 月住了 1 晚
Robbie Nasser, General Manager 於 2024年4月23日的回應
We are so sorry to see your 1 star rating. As we continue to strive to exceed the expectations of our guests, any further details regarding your stay would be most appreciated and helpful. Thank you!

10/10 優異

Brenda

伴侶同遊
We love the customer service our room was very clean and spacious we definitely stay at Omni hotels.
於 2024 年 3 月住了 1 晚

10/10 優異

Darneisha

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I love how courteous the ladies are at the check in desk, also how attentive the valet staff is. We went to NOE restaurant and the host was amazing. Overall great experience. Check out was great as well. I signed up for the rewards program.
於 2024 年 3 月住了 1 晚

10/10 優異

David

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay. We'll be back
於 2024 年 3 月住了 5 晚

10/10 優異

Esmeralda

多人同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
Was told I was going to get a free dinner. They told me I was going to get the dinner cost refunded during my checkout. I had to start driving back home, was told they’d contact me when issue was resolved. I was still charged, nobody contacted me back regarding the refund.
於 2024 年 3 月住了 2 晚

10/10 優異

Ricardo

Great stay
於 2024 年 3 月住了 4 晚

10/10 優異

James

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Me and my wife love the Omni. It’s always great service there from valet to housekeeping. Plus we love the grand central market is only minutes walking. Definitely 5 stars in every aspect!
於 2024 年 3 月住了 1 晚

8/10 不錯

Trish

於 2024 年 3 月住了 2 晚

2/10 很差

Vanessa K.

伴侶同遊, 商務旅客
不滿:整潔度和職員與服務
Car got broken into on the same street parking, bathroom was nasty tub had someone’s blood still in it, fridge was leaking water, and old dirty cleaning rags left on bathroom floor. I left early.
於 2024 年 3 月住了 2 晚
Robbie Nasser, General Manager 於 2024年3月25日的回應
Thank you for bringing this to our attention. We are truly sorry to hear about your stay with us. It sounds like a very frustrating experience, which does not meet our standards of providing our guests with a home away from home. Please rest assure that our team will look into the issues you encountered, and address them accordingly. Since we are not able to patrol the streets, we suggest that our guests park their vehicles on property with us. Again, this is not the typical service we are known for. We hope to have another opportunity in the future to provide you with a more memorable experience.

10/10 優異

David

讚好:整潔度、職員與服務和住宿狀況
.
於 2024 年 3 月住了 1 晚

10/10 優異

Robert (Mountlake Terrace)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location for getting to different areas aound LA. The bar was nice, and the staff was great!
於 2024 年 3 月住了 2 晚

8/10 不錯

Mireya

於 2024 年 3 月住了 1 晚

10/10 優異

Ashley

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The entire staff was amazing especially the doormen!! Thank you for helping make me and my daughters Spring Break one for the books!!
於 2024 年 3 月住了 3 晚