大堂

洛杉磯機場 - LAX 凱藝套房酒店的評價

2.5 out of 5
洛杉磯機場 - LAX 凱藝套房酒店
4922 W Century Blvd, Inglewood, CA

評價

7.2

不錯

10 分評分,優異;1003 則評價中有 300 則" "
8 分評分,不錯;1003 則評價中有 280 則" "
6 分評分,一般;1003 則評價中有 191 則" "
4 分評分,欠佳;1003 則評價中有 105 則" "
2 分評分,很差;1003 則評價中有 127 則" "

7.2/10 

整潔度

7.8/10 

職員與服務

7.0/10 

設施服務

6.6/10 

住宿狀況

6.8/10 

環保程度

評價

8/10 不錯

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 11 月住了 3 晚
Hotel Manager 於 2020年12月3日的回應
Dear Guest, Thank you very much for staying with us and for giving the 8-star feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. Also, we look forward to your next visit. Sincerely, Hotel Manager.

10/10 優異

Mien-Hsing

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
Hotel Manager 於 2020年1月23日的回應
Hello Mien-Hsing, It is very nice to see your amazing comment about our hotel. Our team is really delighted with your appreciation. We are privileged to have guests like you. Please come back again and have a fantastic stay. Sincerely, Hotel Manager.

10/10 優異

Pao Chu

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
空間大、有客廳、很多插座,雖是老式的旅館,但很週全。接駁車準時又方便。我喜歡。
於 2019 年 12 月住了 1 晚
Hotel Manager 於 2020年1月4日的回應
Hello Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

8/10 不錯

Wenyuan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
感觉不太好的街区
所有的一切都还可以,但是街区不太好。因为入住比较晚,停车的时候好几个半大孩子走过来要钱,感觉不太安全
於 2019 年 9 月住了 1 晚
Hotel Manager 於 2019年10月24日的回應
Dear Guest, Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home at our reasonably priced hotel whenever you are in our area. Sincerely, Hotel Manager

8/10 不錯

XIAOHUA

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
距离机场较近的酒店
距离机场很近,酒店位置不错,停车过夜需要收费10元,早餐还算丰富。距离租车公司也挺近,总之作为起飞或降落都还不错。
於 2019 年 9 月住了 1 晚
Hotel Manager 於 2019年11月2日的回應
Dear Valued Guest, It is really nice to note that you liked the stay and services at our hotel during your recent visit. Glad to see your comments and overall observations which shall definitely drive us for improvement. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.

10/10 優異

ERIKITA

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Genial
於 2024 年 4 月住了 3 晚

6/10 一般

Pierre

於 2024 年 4 月住了 1 晚

10/10 優異

Sajithkumar (College Park)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good value for the price.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月20日的回應
Dear Sajithkumar,Thank you for your feedback! We're delighted to hear that you found our hotel to be good value for the price. Providing excellent value and quality service to our guests is our top priority. We appreciate your patronage and look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 優異

Rachel

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月17日的回應
Dear Rachel,Thank you for your excellent rating and for choosing to stay with us! We're thrilled to hear that you had a great experience. Your satisfaction is our priority, and we hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

6/10 一般

Byanca Yuridia

讚好:職員與服務
不滿:住宿狀況
Bien para dormir, desayuno rico.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月15日的回應
Dear Byanca Yuridia,We're glad to hear that you found our hotel suitable for a good night's sleep and enjoyed our delicious breakfast. Your satisfaction is important to us, and we appreciate your feedback. If there's anything else we can do to improve your experience, please let us know. We look forward to welcoming you back for another restful stay!Sincerely,Hotel Manager

8/10 不錯

German

家人同遊, 商務旅客
讚好:職員與服務
Overall Good.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月13日的回應
Dear German,Thank you for your review. We're glad to hear that you had a good overall experience during your stay with us. If there's anything specific you think we could improve upon to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 優異

Lukraine

讚好:整潔度、職員與服務和住宿狀況
Distance to the airport and service.
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年4月12日的回應
Dear Lukraine,Thank you for your positive review! We're glad to hear that you found our hotel convenient in terms of distance to the airport and that you were satisfied with our service. If there's anything else we can do to enhance your experience in the future, please let us know. We look forward to welcoming you back!Sincerely, Hotel Manager

10/10 優異

Melissa

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Exactly what I was looking for. Close to the airport. Breakfast was clean and several options available. Very quiet and would stay again. Staff were very helpful and friendly.
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年4月5日的回應
Dear Melissa,We're thrilled to receive your positive feedback! Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that our hotel met your expectations and provided you with exactly what you were looking for. It's great to know that you found our location convenient, enjoyed our breakfast options, and appreciated the quiet atmosphere. We're also pleased to hear that our staff were helpful and friendly during your stay. We look forward to welcoming you back again in the future!Sincerely, Hotel Manager

8/10 不錯

Fernando

於 2024 年 3 月住了 4 晚
Hotel Manager 於 2024年4月22日的回應
Dear Fernando,We appreciate you staying at our hotel and taking the time to let us know what you thought. We appreciate that you had a positive experience at our hotel and find great motivation in your review. We're always working to raise the quality of our offerings and your comfort. We hope to see you again soon!Sincerely, Hotel Manager

10/10 優異

Michael

親子同遊
讚好:設施服務
Good place to stay and the people are good
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月1日的回應
Dear Michael,Thank you for your wonderful review! We're delighted to hear that you had a good experience at our hotel and that you found our staff to be accommodating. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 優異

Shelmadine

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月27日的回應
Dear Shelmadine,Thank you for your glowing perfect rating! We greatly appreciate your positive feedback. It's wonderful to hear that you had an exceptional experience during your stay at our hotel. We strive to provide the best possible service and ensure that every guest has a comfortable and enjoyable stay. We look forward to welcoming you back in the future for another fantastic experience.Sincerely, Hotel Manager

8/10 不錯

Lester

讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
no airport shuttle was available despite it showing it is on the website. wait staff forced me to get another reservation made for me even though i had another reserved in MY name but they needed the same payment method that was used online for only a specific website. If i used expedia with the same card as i used on their own website then i could continue with the reservation. Makes no sense. ALSO THEY REQUIRE A $200 deposit at the front desk. I was only there for a few hours in between flights and ended up spending a total of $116 for first resrevation(likely won't refund me based on the service so far) $124 for second reservation and a $200 deposit. this made my layover experience very inconvenient and unpleasant.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月26日的回應
Dear Lester,We apologize for the inconvenience and confusion you experienced during your stay. Your feedback is important to us, and we take your concerns seriously. We will review our website information regarding airport shuttle availability and ensure that it accurately reflects our services. Additionally, we will address the issues you encountered with our wait staff to prevent similar incidents in the future. Regarding the deposit requirement, we understand your frustration and will review our policies to ensure they align with the expectations of our guests. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 優異

Susana

讚好:整潔度和職員與服務
I liked it. Kevin the front desk worker was awesome
於 2024 年 3 月住了 3 晚
Hotel Manager 於 2024年3月25日的回應
Dear Susana,Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed your stay with us and that Kevin provided excellent service during your visit. We'll be sure to pass along your compliments to him. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager

2/10 很差

nozomi

不滿:整潔度和住宿狀況
Hotel Manager 於 2024年3月26日的回應
Dear Nozomi,We're deeply sorry to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we would like to understand more about what went wrong so we can address any issues and make improvements. If you're willing to share more details about your experience, please feel free to do so. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 優異

Nancy

家人同遊, 親子同遊
讚好:整潔度、職員與服務和住宿狀況
Very clean, staff were very friendly and close to LAX airport!
於 2024 年 2 月住了 2 晚
Hotel Manager 於 2024年3月25日的回應
Dear Nancy,We're thrilled to hear that you had a wonderful experience during your stay with us! Thank you for recognizing our efforts to maintain cleanliness and for your kind words about our friendly staff. It's great to know that our proximity to LAX airport was convenient for you. We appreciate your positive feedback and hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager

10/10 優異

Danilo

伴侶同遊, 商務旅客
讚好:職員與服務、設施服務和住宿狀況
Great spot
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月22日的回應
Dear Danilo,Thank you so much for your perfect review! We are thrilled to hear that you enjoyed your stay and found our hotel to be a great spot. Your positive feedback means a lot to us. We hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

10/10 優異

Francisco

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
👍
於 2024 年 3 月住了 3 晚
Hotel Manager 於 2024年3月19日的回應
Dear Francisco,Thank you for staying with us and for your excellent perfect rating! Your positive feedback is truly uplifting and motivates us to continually improve our service. We're proud to have met your expectations and eagerly anticipate the opportunity to welcome you back for another outstanding stay.Sincerely, Hotel Manager

6/10 一般

Marcelle Jardim

讚好:職員與服務
The hotel is close to the airport, which makes it easy to return home, but the area does not seem very safe.
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月18日的回應
Dear Marcelle Jardim,Thank you for your review. We're glad to hear that our proximity to the airport was convenient for your travel needs. We understand your concerns about the area's safety and assure you that the security and well-being of our guests are paramount. We'll take steps to address any safety issues to ensure a more comfortable stay for our guests. We appreciate your feedback and hope to welcome you back in the future.Sincerely, Hotel Manager

10/10 優異

Dulce

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 4 晚
Hotel Manager 於 2024年3月18日的回應
Dear Dulce,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay with us and that we were able to provide you with a clean, comfortable, and hospitable experience. We hope that you will consider staying with us again and will recommend our hotel to friends and family members.Sincerely, Hotel Manager

8/10 不錯

Pamela

家人同遊
讚好:職員與服務、設施服務和住宿狀況
Everything was great wish we would’ve moved rooms the first night we were there due to the strong smell of smoke in a non smoking room. But we were able to switch rooms as soon as we let the staff know that we couldn’t handle the smell. We will be keeping this place as a go to on our next visit though.
於 2024 年 3 月住了 3 晚
Hotel Manager 於 2024年3月14日的回應
Dear Pamela,Thank you for sharing your feedback with us. We're delighted to hear that overall, you had a great experience during your stay. We apologize for the inconvenience caused by the strong smell of smoke in your initial room, but we're glad that our staff was able to accommodate your request to switch rooms promptly. We appreciate your understanding and are thrilled to know that you plan to return to our hotel on your next visit. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

8/10 不錯

Peter (Toronto)

家人同遊
讚好:職員與服務
Close to airport, highways, Randy’s Donuts and an In and Out Burger. Staff were a great help, especially since our plane was delayed and we had to check in at 4am! Its an older hotel, but it is well located and has everything that you need.
於 2024 年 3 月住了 3 晚
Hotel Manager 於 2024年3月13日的回應
Dear Peter,Thank you for your review and rating of 4 out of 5! We're pleased to hear that our convenient location near the airport, highways, and popular eateries like Randy’s Donuts and In-N-Out Burger met your needs. Our staff is dedicated to providing excellent service, even during unconventional check-in times. While our hotel may be older, we're glad you found it well-equipped for your stay. We appreciate your feedback and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 優異

Tomas

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
safe and clean
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月13日的回應
Dear Tomas,Thank you for your perfect rating and review! Ensuring a safe and clean environment for our guests is our top priority, and we're delighted to hear that we succeeded in providing that for you. Your satisfaction is important to us, and we hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 優異

Sonny

寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The bathtub jacuzzi.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月12日的回應
Dear Sonny,Greetings! We're delighted to hear you enjoyed our bathtub Jacuzzi! Providing our guests with luxurious amenities and a relaxing experience is always our goal. Thank you for choosing to stay with us and for sharing your positive feedback. We hope to have the pleasure of hosting you again soon!Sincerely, Hotel Manager

4/10 欠佳

James

不滿:整潔度和職員與服務
Parking fee scandal. Website says parking is free, it is not. Rude counter help. Noisy halls. Lots of riff-raff. Criminal appearances.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月9日的回應
Dear James,I'm truly sorry to hear about the inconveniences you experienced during your stay. Please accept my sincere apologies. Your feedback is invaluable to us as we strive to improve our guest's experiences. Rest assured, we'll thoroughly investigate each issue and take the necessary steps to address them. We kindly request your understanding and hope you'll reconsider visiting us again in the future.Sincerely, Hotel Manager

10/10 優異

alejandro

於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月6日的回應
Dear Alejandro,Thank you for the perfect rating! We're thrilled to hear that you had an excellent experience during your stay. Providing exceptional service and accommodations is our goal, and we're delighted that we succeeded in making your visit memorable. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

4/10 欠佳

Carolyn

家人同遊
不滿:住宿狀況
Very noisy. Not very clean.
於 2024 年 2 月住了 3 晚
Hotel Manager 於 2024年3月5日的回應
Dear Carolyn,We apologize for the inconvenience you experienced during your stay. Maintaining a clean and peaceful environment for our guests is a priority, and we regret that we fell short of your expectations in this regard. Your feedback is valuable, and we will address these issues to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 一般

Amy

多人同遊
不滿:職員與服務
The front staff charged me twice for my room. Apparently it was too much to have them to use a separate card for the incidentals. So now I have to wait to see that the charge doesnt go through.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月4日的回應
Dear Amy,Thanks for the stay and the feedback. I am disappointed to see your comment about the double charging as mentioned. However the matter will be investigated and resolved appropriately. The inconvenience is highly regretted. Shall appreciate your understanding.Sincerely, Hotel Manager

2/10 很差

Mary

家人同遊, 商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
Pésimo desicion mia de.haber escojido este hotel no he podido descansar en la habitación de arriba.caminan y caminan y el piso un ruido que no me deja descansar tengo mucho coraje hable a la recepción y no resolvieron el inconveniente Nunca mas.regreso aqui
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月4日的回應
Dear Mary,We're truly sorry to hear about your disappointing experience with the noise disturbance in your room. It's unacceptable that you weren't able to rest comfortably. We apologize for any inconvenience caused by the situation, and we regret that our team was unable to resolve the issue to your satisfaction. Your feedback is valuable, and we'll address it with our staff to prevent similar occurrences in the future. We understand your frustration and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 不錯

tracey

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The night managers were very polite and helpful as well as day ones. The breakfast attendent was very efficient in keeping everything stocked-Daily. Glad to have two notepads and two pens. Love the decor and the furniture and the two t vs in the room were amazing. *** The bathroom sink water was cold to warm.,However they sent someone to check on it.* The lotion dispenser next to the sink was dirty and could have been wiped off.* Ice bucket was dirty could have been wiped off. How I know I wipe them off is a little gross.
於 2024 年 2 月住了 4 晚
Hotel Management 於 2024年3月2日的回應
Dear Tracey,Thank you for sharing your detailed feedback with us. We're delighted to hear that our staff, both day and night managers, were polite and helpful, and that you enjoyed the efficient service of our breakfast attendant. We're also glad to know that you appreciated the amenities provided in the room and enjoyed the decor and furniture. We apologize for the issues you encountered with the bathroom sink water temperature, as well as the cleanliness of the lotion dispenser and ice bucket. Your comments are important to us, and we will address these matters with our team to ensure improvements are made. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Management

8/10 不錯

Willie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room above my room (#233) was very noisy
於 2024 年 2 月住了 3 晚
Hotel Manager 於 2024年3月2日的回應
Dear Willie,Thank you for your feedback. We apologize for the noise disturbance you experienced from the room above yours. Your comfort is important to us, and we regret that we fell short of providing a peaceful stay. We'll address this issue with our team to ensure measures are taken to minimize noise disturbances in the future. We appreciate your understanding and hope to have the opportunity to improve your experience next time.Sincerely, Hotel Manager

10/10 優異

Annisha

讚好:整潔度、職員與服務和住宿狀況
N/A
於 2024 年 2 月住了 2 晚
Hotel Manager 於 2024年2月26日的回應
Dear Annisha,Thank you so much for your fantastic perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another fantastic stay in the future! If you need anything else, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 優異

Richard

讚好:整潔度、職員與服務、設施服務和住宿狀況
Really liked my stay there. Will definitely go there again.
於 2024 年 2 月住了 3 晚
GM 於 2024年2月24日的回應
Thank you for staying with us. We will see you next time, take care.

4/10 欠佳

Gio

伴侶同遊
不滿:整潔度和住宿狀況
Smelly
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月19日的回應
Dear Gio,We're sorry to hear about the unpleasant smell you encountered during your stay. Maintaining a fresh and inviting environment is important to us, and we apologize for falling short in this regard. Your feedback is valuable, and we'll address this issue promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing it to our attention.Sincerely, Hotel Manager

10/10 優異

Roberto

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月17日的回應
Dear Roberto,Thank you so much for your perfect rating! We're delighted to know that you had an exceptional experience during your stay. Your satisfaction is our utmost priority, and we're thrilled that we could meet your expectations. We appreciate your support and hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

2/10 很差

Jamaica

不滿:整潔度、設施服務和住宿狀況
Upon walking into our rooms the mirrors were dirty which is a sign that other things are. The second day , they were renovating the room next to us - hammering on the walls for about 4 hours straight. Why would they put us next to a room they were renovating?? This went on for 2 days. We called to ask if they could do anything and they didn’t try yo accommodate us in anyway. On top of that , the first day I asked for more towels and almost had to get in an argument with the housekeeper over towels- when there wasn’t enough in our room to accommodate the four people in the room to begin with. I will NEVER stay here again!!The only pleasant thing about this hotel was the young lady up front - I believe her name was Alice, Allison , or Alicia.
於 2024 年 2 月住了 5 晚
Hotel Manager 於 2024年2月13日的回應
Dear Jamaica,We sincerely apologize for the inconveniences you encountered during your stay. Your experience does not reflect our standards of service and guest satisfaction. We are deeply sorry for the cleanliness issues and the disturbance caused by the renovation. Your feedback will be addressed with our team to prevent future occurrences. We appreciate your recognition of our staff member and hope to have the opportunity to restore your confidence in our hotel in the future.Sincerely, Hotel Manager

10/10 優異

Linglong

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to many useful stores, and was helpful overall
於 2024 年 2 月住了 4 晚
Hotel Manager 於 2024年2月13日的回應
Dear Linglong,Thank you for highlighting the convenience of our location and the helpfulness of our team. We're glad to hear that our proximity to stores enhanced your stay, and we appreciate your positive feedback about our overall service. We hope to welcome you back for another pleasant experience soon!Sincerely, Hotel Manager

10/10 優異

Crystal

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Love it
於 2024 年 2 月住了 2 晚
Hotel Manager 於 2024年2月12日的回應
Dear Crystal,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you loved your experience with us. Providing exceptional service and a memorable stay is our priority, and we're delighted to have met your expectations. We look forward to welcoming you back for another fantastic visit in the future!Sincerely, Hotel Manager

4/10 欠佳

Alan and Linda

伴侶同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Poor would not recommend because low quality paper plates plastic fork. Very limited breakfast choices. Carpet in room had chewing gum. Showeŕ took long time to dŕain away. Did not feel safe àt times.
於 2024 年 2 月住了 5 晚
Hotel Manager 於 2024年2月10日的回應
Dear Alan and Linda,We're deeply sorry to hear about your disappointing experience during your stay. Your feedback regarding the breakfast choices, amenities, cleanliness, and safety concerns is important to us, and we apologize for falling short of your expectations. We'll address these issues with our team to ensure improvements are made. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

10/10 優異

Alicia

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay near the airport and local attractions . We stayed two nights. Full delicious breakfast with eggs and sausage and nice staff cleaning and refilling constantly. Polite front desk manager. Walking at night might be ill-advised. We walked from rental car company early evening and felt anxious to get to hotel before dark. Other than that, I would definitely stay here again because all that matters was a clean place with good sleeping, showering and breakfast facilities!
於 2024 年 2 月住了 2 晚
Hotel Manager 於 2024年2月9日的回應
Dear Alicia,Thank you for your detailed and positive review! We're delighted to hear that you enjoyed your stay with us, including our convenient location, delicious breakfast, attentive staff, and comfortable amenities. We appreciate your feedback regarding walking at night and will take it into consideration for the safety and comfort of our guests. We're thrilled that you would choose to stay with us again, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 不錯

Jose A

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月7日的回應
Dear Jose A,Thank you for your feedback and for choosing our hotel! We're glad to hear that you had a positive experience overall. We're always striving to improve, so if there's anything specific you think we could do better, please let us know. We hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

8/10 不錯

John

親子同遊
讚好:整潔度、職員與服務和設施服務
Close to Airport, generally clean, older style property. Beds very comfortable and a good space for a family of five.
於 2024 年 1 月住了 2 晚
Hotel Manager 於 2024年2月5日的回應
Dear John,Thank you for taking the time to share your feedback. We're delighted to hear that our convenient location, comfortable beds, and family-friendly space contributed positively to your stay. We appreciate your understanding about the older style property. Your comments are valuable, and we look forward to hosting you and your family again in the future. Safe travels!Sincerely, Hotel Manager

10/10 優異

Roderick

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
ANNOYING BIRDS PECKING ON THE WINDOW
I truly like staying here at Quality Inn. The only problem I have and I have reported it several times. I am staying in room 301 which faces Century Blvd and there is a tall Palm tree up against the building and right next to one of my windows. Every freaking morning and day BLACK CROW BIRDS are hanging on a branch and pecking on the window and chirping, which is very annoying and wakes me up everyday!!!! I was told the gardener would handle it, then that he couldn't. Management calls out a tree trimming service twice a year, and haven't been told if this annoying problem will be rectified any time soon.
於 2024 年 1 月住了 7 晚
Hotel Manager 於 2024年1月30日的回應
Dear Roderick,Thank you for your loyalty and feedback. We apologize for the inconvenience caused by the birds outside your room. We're actively addressing this issue and coordinating with the necessary services to resolve it promptly. We appreciate your understanding and look forward to providing you with a more peaceful stay in the future.Sincerely, Hotel Manager

10/10 優異

Roderick

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
I'LL BE BACK!!!!
I enjoy staying at Quality Suites.
於 2024 年 1 月住了 2 晚
Hotel Manager 於 2024年1月26日的回應
Dear Roderick,Thank you for your enthusiastic 10 out of 10 rating and the wonderful feedback on Hotels.com! We're thrilled to hear you enjoyed your stay at Quality Inn & Suites Los Angeles Airport - LAX and look forward to welcoming you back. Your satisfaction is our priority, and we appreciate your loyalty.Sincerely, Hotel Manager

10/10 優異

Kendall

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年1月16日的回應
Dear Kendall,We're thrilled to learn that your stay was enjoyable. Our commitment to exceptional service is reflected in your positive feedback. Thank you for taking the time to share your experience and rating. We eagerly anticipate the opportunity to host you again in the near future.Sincerely, Hotel Manager

10/10 優異

Nerolisa

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was extremely kind and helpful. The rooms were very clean and so was the rest of the hotel. Also the breakfast was delicious with a wide variety. All in all a wonderful stay. -Nerolisa Calderon
於 2024 年 1 月住了 5 晚
Hotel Manager 於 2024年1月16日的回應
Dear Nerolisa Calderon,Hello! We're delighted to hear about your wonderful stay! It's fantastic that you found our staff extremely kind and helpful, enjoyed clean rooms and facilities, and savored a delicious and varied breakfast. Thank you for sharing your positive experience, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager