露台/庭院

洛杉磯 LAX 埃爾塞貢多索內斯塔精選酒店的評價

3 out of 5

評價

8.0

很好

10 分評分,優異;2069 則評價中有 950 則" "
8 分評分,不錯;2069 則評價中有 511 則" "
6 分評分,一般;2069 則評價中有 283 則" "
4 分評分,欠佳;2069 則評價中有 165 則" "
2 分評分,很差;2069 則評價中有 160 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

7.6/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

Luck

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room rate is about 150 per night, but it does not include 40 for parking and 40 for breakfast.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月3日的回應
Luck, it's wonderful to know you chose Sonesta Select Los Angeles LAX El Segundo for your stay. However, we understand your concerns about the additional costs. We strive to provide a transparent booking process and these extra charges are detailed on our website and during booking. We value your candid feedback and will take it into consideration for future improvements. We hope we have another opportunity to welcome you back for a seamless experience.

2/10 很差

cheng

於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月13日的回應
Cheng, it's apparent that your experience at our hotel did not match your expectations, and we regret to hear that. We would appreciate more insight into your stay to better understand and address your concerns. We continually strive to improve guest experiences and your feedback is important to us.

2/10 很差

HEYI

Customer Service 於 2023年10月16日的回應
We appreciate the feedback, Heyi.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

2/10 很差

Song

於 2023 年 6 月住了 1 晚
Customer Service 於 2023年7月5日的回應
We appreciate your feedback, Song.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 不錯

Pei Tzu

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 2 晚
Jazmin Ponce 於 2023年4月21日的回應
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Los Angeles LAX El Segundo. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Los Angeles LAX El Segundo. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future

8/10 不錯

BINWEI

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
距離機場十分鐘 免費接送 適合轉機休息
浴缸根本不能泡澡 只有30cm高 只有淋浴 距離機場非常近 有免費機場接送 (要先預約) 附近方便有便利商店 餐廳也好幾間
於 2023 年 3 月住了 2 晚
Jazmin Ponce 於 2023年4月21日的回應
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Los Angeles LAX El Segundo. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Los Angeles LAX El Segundo. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future

10/10 優異

Langqiao

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 11 月住了 1 晚

10/10 優異

Krysia

讚好:整潔度
於 2024 年 4 月住了 1 晚

8/10 不錯

Darryl

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

10/10 優異

Lee

於 2024 年 4 月住了 4 晚

10/10 優異

Amritpal

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年5月3日的回應
Amritpal, it's wonderful to hear you found your stay at Sonesta Select Los Angeles LAX El Segundo to be very satisfactory. We value your feedback and hope to welcome you back soon.

8/10 不錯

Eddy

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月3日的回應
Eddy, thanks for your rating of Sonesta Select Los Angeles LAX El Segundo. We appreciate the feedback and hope to see you again in our hotel soon.

6/10 一般

David (Las Vegas)

讚好:整潔度和職員與服務
不滿:住宿狀況
This property needs a major refresh. Mildew smell throughout the hallway and inside room. Carpets look old with stains. I arrive at night poor visibility more lights are needed throughout the parking lot it's very dark around the property not safe especially at night as you cant see very well.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月2日的回應
David, we appreciate your feedback and apologize for any discomfort you may have experienced. Your feedback regarding the needing room improvements and lighting in the parking area is noted. We assure you that we are committed to enhancing our guests' experiences and are actively working towards improvements. Your comfort and safety are our top priorities. We hope we have the chance to better serve you in the future.

10/10 優異

Jermaine

讚好:整潔度、職員與服務和住宿狀況
A very nice hotel with lots of peace & quietness.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月1日的回應
Jermaine, thank you for sharing your experience at Sonesta Select Los Angeles LAX El Segundo. We're thrilled to hear you appreciated the serene environment we offer. Looking forward to welcoming you back in the future for more relaxation.

6/10 一般

Cecilia

不滿:設施服務
you have to pay for parking which I had in mind it was complementary but its extra. you have to pay $20 extra if you want to park in this location eve though they have plenty of parking spots available. the next day when i went to do the check out i asked if i was able to grad breakfast. I was told my room did not include breakfast. It was just me, i was thinking on grabbing a fruit or a drink for the road but my almost $200 a night did not include breakfast nor parking
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月29日的回應
Cecilia, thank you for taking the time to share your experiences. We understand the parking and breakfast expectations may not have been aligned with your stay and we regret hearing this didn't live up to your expectations. We strive to clearly communicate any additional charges to our guests and regret if this was not made clearer for you. We appreciate your feedback and be assured it will be used to improve future guest experiences. Looking forward to welcoming you back for a more seamless experience in the future.

10/10 優異

Elizabeth

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Hotel was nice and quiet
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月30日的回應
Elizabeth, thank you for such a wonderful review! At Sonesta Select Los Angeles LAX El Segundo, we take pride in providing a quiet and peaceful environment for our guests. We're delighted to know we hit the mark for you and we look forward to welcoming you back in the future.

10/10 優異

Jamez

讚好:整潔度、職員與服務和住宿狀況
Great place to stay. Super convenient lot of restaurants in the area that are walking distance.
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年4月29日的回應
Jamez, thank you for taking the time to share your stellar experience at Sonesta Select Los Angeles LAX El Segundo. We're thrilled to know our prime location, within easy reach of various dining options, added to the convenience of your stay. Your wonderful feedback is greatly appreciated and we're eager to deliver another memorable visit for you in the future.

10/10 優異

Jamie

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月30日的回應
Jamie, thank you for choosing Sonesta Select Los Angeles LAX El Segundo for your stay. We're thrilled your experience was excellent, and we hope to see you again for another fantastic stay next time your travels bring you to Los Angeles.

4/10 欠佳

Alexa

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年4月29日的回應
Alexa, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

8/10 不錯

lance

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月27日的回應
We appreciate you sharing this positive rating, Lance!The comfort of our guests is important to us so we can't wait to see you back again at Sonesta Select Los Angeles LAX El Segundo. We want to share an even more enjoyable experience with you next time.

10/10 優異

Anthony

讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful place and everything you need is in the area. The rooms are huge with plenty of space .
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月24日的回應
Anthony, thank you for your glowing feedback. It's wonderful to know that you appreciated the spacious rooms and convenient location of Sonesta Select Los Angeles LAX El Segundo. We're thrilled your stay was enjoyable and we look forward to welcoming you back on your next visit.

8/10 不錯

Samarie

讚好:整潔度、設施服務和住宿狀況
It was in then suburbs.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月25日的回應
Samarie, thank you for your feedback about Sonesta Select Los Angeles LAX El Segundo's location. We hope it offered a relaxing retreat and look forward to welcoming you back the next time your travels bring you to our area.

4/10 欠佳

Emma

讚好:整潔度和職員與服務
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月25日的回應
Emma, it seems like your stay didn't meet your expectations, which we regret hearing. We are always here to listen to and improve from our guest's feedback. We sincerely hope you consider visiting again for an enhanced experience.

10/10 優異

Astrid

讚好:整潔度、職員與服務、設施服務和住宿狀況
Quaint, quiet, convenient, easy parking— though I wish there were more lighting around the parking area. The beds are comfortable and the rooms are spacious.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月23日的回應
Astrid, thank you for the stellar review. It's delightful to know that you enjoyed the convenience, serenity, and spaciousness of your room at Sonesta Select Los Angeles LAX El Segundo. The comfort of our beds is something we take pride in. Your feedback about the need for enhanced lighting in the parking area has been noted and passed onto our management for review. We look forward to your next visit.

10/10 優異

Timothy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to sleep near LAX airport after long flight from UK. Rooms and staff were great. Easy to find. Only surprise was $30 parking charge that was unexpected. Otherwise all good. Thanks
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月21日的回應
Timothy, it's fantastic to hear that Sonesta Select Los Angeles LAX El Segundo provided a comfortable rest after your long journey from the UK. We're pleased that you found our location convenient and our team members exemplary. With regards to the parking facilities, we strive to maintain competitive prices for the area. These additional amenities are meant to enhance the overall experience of guests like yourself. We look forward to your next visit.

6/10 一般

Sarah

家人同遊
不滿:整潔度
It was good we arrived in the dark of night… when we woke up in the morning I was horrified to see how dirty the room was. There was broken glass on the carpet and the carpets looked like they had not been vacuumed for quite a while. The room was also just not in good condition with the bed worn out and large stains. Things in the hallways and the stinky elevator were not any better. Management does make sure the lobby appears nice but while waiting for the airport shuttle my daughter noticed a giant stain on the couch. It was a place to sleep after our flight was cancelled. Just glad we didn’t come home with bedbugs are something like that.
Customer Service 於 2024年4月18日的回應
Sarah, we're genuinely sorry to hear about the cleanliness issues you experienced. Ensuring a comfortable and impeccable environment for our guests is a top priority, so it's regrettable that your room did not meet these expectations. Your feedback on the condition of the room and public areas has been noted and will be reviewed by our team of professionals. We hope you can give us another chance to demonstrate the high-quality hospitality usually appreciated by our guests.

10/10 優異

Pengxiang

讚好:整潔度、職員與服務、設施服務和住宿狀況
nice services
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月18日的回應
Pengxiang, thank you for sharing your experience at Sonesta Select Los Angeles LAX El Segundo. We're delighted to hear your kind words about our service. Our team members are dedicated to providing a high-quality experience for our guests. We look forward to welcoming you back in the future.

10/10 優異

ANGEL

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Todo muy bien
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月19日的回應
Ángel, estamos encantados de saber que tu estadía en Sonesta Select Los Angeles LAX El Segundo fue bien. Nuestro objetivo siempre es brindar una experiencia excelente y sus comentarios son valiosos. Esperamos darle la bienvenida pronto.

10/10 優異

Astrid

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月19日的回應
Astrid, it's wonderful to see your high rating! We're delighted to know that you enjoyed your stay at the Sonesta Select Los Angeles LAX El Segundo. It will be a pleasure to welcome you back in the future.

10/10 優異

Milagros

讚好:整潔度、職員與服務和住宿狀況
Hotel cercano al aeropuerto con servicio de shuttle cada hora que recoge en el nivel de departures señal roja ( hotel shuttle) el servicio está disponible hasta las 11:30 pm todos los días
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月17日的回應
Milagros, es maravilloso saber cuánto apreciaste la conveniencia de nuestro servicio de transporte en Sonesta Select Los Angeles LAX El Segundo. Gracias por permitirnos servirle. Nos esforzamos por hacer que la estancia de cada huésped sea lo más cómoda y placentera posible. Esperamos tenerle nuevamente con nosotros pronto.

10/10 優異

Milagros

家人同遊
讚好:職員與服務和住宿狀況
Excelente. Muy cerca al aeropuerto. Tienen servicio de shuttle que pasa cada hora en el nivel de departures. Asegúrense de llamar antes al hotel y dar su vuelo y hora de llegada.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月16日的回應
Milagros, gracias por tu brillante reseña de Sonesta Select Los Angeles LAX El Segundo. Estamos encantados de que haya apreciado nuestro conveniente servicio de transporte al aeropuerto y nuestra proximidad al aeropuerto. Agradecemos su consejo a futuros viajeros sobre llamar con anticipación para organizar el servicio de transporte, asegurando una llegada sin problemas. Esperamos darle la bienvenida nuevamente en su próxima visita a Los Ángeles.

10/10 優異

Eric

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Great breakfast area and food choices.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月16日的回應
Eric, we're delighted to hear that you enjoyed the breakfast area and the variety of food at the Sonesta Select Los Angeles LAX El Segundo. We love adding value to our guests' mornings with a great breakfast spread. Thanks for your positive review. We can't wait to welcome you back on your next visit.

4/10 欠佳

Karen

家人同遊, 寵物同遊
讚好:整潔度
The person on front desk when we arrived was not very helpful and then told us to park our car to unload on the opposite side of where our room was which was very inconvenient. We were unaware that there was a $75 fee for a small 15 lb dog to stay 11 hours & also unaware that parking was $30. The lady at the breakfast bar was very helpful.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月16日的回應
Karen, we're disheartened to read about the challenges encountered during your stay, particularly related to our welcome process and parking arrangements. Also, though necessary details like pet fee and parking costs are mentioned separately, we recognize the surprise it may have caused. On a brighter note, we're glad to hear you found our breakfast service familiar to be attentive. We appreciate your feedback and it will help us improve our guest experiences in the future.

6/10 一般

Fan

不滿:整潔度和住宿狀況
shuttle service is terrible! We requested the shuttle to airport at 9am, we were told it that the next available time is 930. Of course, it is not here at 940. The front desk was not trying to help to get us update. We took Lyft instead.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月16日的回應
Fan, we're sorry to hear about the challenges you experienced regarding the shuttle service. Your feedback is essential and allows us to make continuous efforts towards improving our services. As for your experience at our front desk, we normally pride ourselves on our proactive teams who aim to provide exemplary assistance to our guests. We appreciate your patience and understanding.

6/10 一般

Abbie

讚好:整潔度和職員與服務
Friendly service
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月11日的回應
Abbie, it's great to note that you recognized and appreciated the cordiality of our team members. We continue to strive for stellar service at Sonesta Select Los Angeles LAX El Segundo. We look forward to the opportunity to host you again in the future.

10/10 優異

Ampava (Dallas)

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月1日的回應
Ampava, it's wonderful to hear that your stay at Sonesta Select Los Angeles LAX El Segundo exceeded your expectations! We appreciate your high rating on Expedia and are glad to have added positively to your travel experience. We hope to see you again soon for another memorable stay.

6/10 一般

Peter

讚好:整潔度
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月12日的回應
We appreciate you leaving your feedback with us, Peter.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 一般

Imani

寵物同遊
讚好:整潔度
went for rolling loud
於 2024 年 3 月住了 4 晚
Customer Service 於 2024年4月9日的回應
Imani, it sounds like you stayed with us during the Rolling Loud festival. We hope you enjoyed the event and made some great memories. We look forward to having another chance to serve you even better next time.

10/10 優異

Scarleth

讚好:整潔度、職員與服務、設施服務和住宿狀況
Really nice hotel. Close to public transportation. In a safe and quite area.
Customer Service 於 2024年4月9日的回應
Scarleth, it's wonderful to hear that you found Sonesta Select Los Angeles LAX El Segundo appealing and enjoyed the close vicinity to public transport. We are thrilled our location in a tranquil and secure neighborhood met your needs. We look forward to welcoming you back on your next visit to our area.

10/10 優異

Emmanuel (Las Vegas)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月9日的回應
Emmanuel, it's wonderful to hear that your experience at Sonesta Select Los Angeles LAX El Segundo was top-notch. Your high rating speaks volumes, and we greatly appreciate it. We look forward to hosting you again in the future, and providing the same quality experience. Safe travels!

6/10 一般

Irvin

讚好:職員與服務和住宿狀況
Molding should be replace because it looked like mold.This is my third time staying and my room had mold.Easy fix.Should check that out.Also,tv remote didn’t work
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月8日的回應
Irvin, we appreciate your repeated patronage and thank you for raising these concerns. It's disheartening to hear about your room's condition and your issue with the TV remote. Rest assured, our team members are investigating your feedback to ensure that every guest has a comfortable and enjoyable stay.

10/10 優異

Brianna

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月27日的回應
Thank you for the wonderful rating, Brianna!It's fantastic you enjoyed your time at Sonesta Select Los Angeles LAX El Segundo so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 優異

Paolo

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月25日的回應
Paolo, it's great to hear about your five-star experience at Sonesta Select Los Angeles LAX El Segundo. We're thrilled to know we met your expectations. We hope to welcome you back in the near future.

10/10 優異

ria

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月5日的回應
Ria, thank you for the 5-star Expedia review. We're thrilled that your experience at Sonesta Select Los Angeles LAX El Segundo was exceptional. We value your feedback and look forward to welcoming you again in the future.

4/10 欠佳

Mounir (Georgetown)

伴侶同遊
不滿:整潔度和職員與服務
Shuttle never come, and starts 6 am only so if your flight is before this time you are on your own!!!
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月4日的回應
Mounir, we regret to hear about the inconvenience you've experienced with the shuttle service. We assure you that, while the aim is to provide guests with seamless transport to and from the airport, there might be unexpected situations that could cause delays. We appreciate your feedback and will make sure to look into improving our shuttle service schedule. Your experience matters to us and we hope to have the opportunity to better serve you in the future.

8/10 不錯

Boyd

伴侶同遊
讚好:整潔度和住宿狀況
The hotel is in a quiet area very convenient to everything and El Segundo, which has excellent dining options and of course minutes from the airport and car rental. My wife and I have stayed here twice.
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年4月4日的回應
Boyd, thank you for choosing to stay at Sonesta Select Los Angeles LAX El Segundo. It's heartening to know our advantageous location added convenience to your visit. We appreciate your commendation for the excellent dining options around El Segundo. We look forward to welcoming you and your wife back for a third stay.

8/10 不錯

Andrew

讚好:整潔度和職員與服務
Overall a good place to stay for a clean place at a good price. The place is older but clean. They do offer a free shuttle to LAX breakfast is extra
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月3日的回應
Andrew, it's heartening to read that you found value at the Sonesta Select Los Angeles LAX El Segundo. We take pride in our focus on cleanliness and affordability. We're glad to offer convenient amenities like the complimentary shuttle service. Our breakfast option does come at an additional cost to provide guests with a wide range of fresh and diverse choices. We appreciate your feedback and hope to have you as our guest again in the future.

10/10 優異

John C

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The desk clerk was very helpful, which was great cuz it was one in the morning and we were very freaking tired!
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月3日的回應
John, it's wonderful to hear that the Sonesta Select Los Angeles LAX El Segundo lived up to your needs, especially during such late hours. It's uplifting to know that our front desk colleague was able to assist effectively when you needed it most. We hope your next visit only uplifts your experience even more.

10/10 優異

William (Port Townsend)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice and big. Plenty of quiet space.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月3日的回應
William, we're delighted to hear that you enjoyed your stay at Sonesta Select Los Angeles LAX El Segundo. Your satisfaction with the spacious and tranquil environment we provide is a wonderful compliment to our team's efforts. We appreciate your feedback and hope to host you again.

10/10 優異

Deva

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月3日的回應
Deva, we are thrilled that you had an exceptional stay at Sonesta Select Los Angeles LAX El Segundo. It means a lot to know when a guest leaves happy. We look forward to your next visit. Safe travels!