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新月酒店 - 松德爾酒店支援的評價

4 out of 5
新月酒店 - 松德爾酒店支援
403 N Crescent Dr, Beverly Hills, CA

評價

7.8

不錯

10 分評分，優異；1006 則評價中有 415 則" "
8 分評分，不錯；1006 則評價中有 304 則" "
6 分評分，一般；1006 則評價中有 131 則" "
4 分評分，欠佳；1006 則評價中有 80 則" "
2 分評分，很差；1006 則評價中有 76 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

7.0/10 

設施服務

7.8/10 

住宿狀況

6.8/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
great service
Great service. Staff were so friendly and are always willing to help. I like the interior design of the hotel. But there was no even a glasses in the room for me to use. I wish to see improvement on it.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good
good location, a bit small but it is lovely and cozy

8/10 不錯

Danny R (Calif)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Beverly Hill boutique hotel
Downtown Beverly Hill ,close to everything Breakfast and late night complimentary wine a nice touch Fantastic service Will be back
James 於 2013年6月29日的回應
Thanks for taking a moment to comment on our complementary inclusions for certain rates here at our hotel in Beverly Hills. I will pass on your kind comment about our team here and their guest care.

6/10 一般

gary

讚好：職員與服務和住宿狀況

2/10 很差

Mara

不滿：住宿狀況
Nothing works, busted key cards, broken TV, flickering lights and no staff to actually help resolve. Save your money on this scam
於 2024 年 4 月住了 2 晚

2/10 很差

Lorie

Didn't get the room we paid for. We booked a first floor king size bed room. We got an upstairs, queen size room. My mom had to go up several stairs with her cain, as her walker wasn't even possible and then share a queen size bed that overlooked a loud ally after having surgery. Staff was nice but couldn't accommodate us as the room we booked had someone in it already. Not even the TV worked properly. Staff was kind enough to get it working. Nothing but praise for their friendliness but skip this place if you are over 50. No elevator, loud, only ROKU tv (if it works) no phones, no tub, very small. No even a chair to sit in.
於 2024 年 4 月住了 1 晚

10/10 優異

Michael (Lithia)

讚好：整潔度、設施服務和住宿狀況
Perfect spot
於 2024 年 2 月住了 5 晚

10/10 優異

Harrison

於 2024 年 3 月住了 4 晚

8/10 不錯

Shigenobu

讚好：整潔度、設施服務和住宿狀況
I was looking be for around beverly hills . It was a relatively cheap hotel in the area. So I didn't have high expectations, but it was very nice and clean. If I go to LA again I would like to stay here again.
於 2024 年 3 月住了 4 晚

10/10 優異

Tori

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
We had an excellent stay at The Crescent. It was very easy to get in with the keypad. The area was lovely, walkable and comfortable. I couldn’t have asked for a better place for a quick weekend in LA.
於 2024 年 3 月住了 2 晚

6/10 一般

Thuy

伴侶同遊
讚好：整潔度
不滿：設施服務
Pros- Location was excellent. So close to walk to Rodeo Drive and surrounding district. Cons- Dont get the room above the restaurant. Extremely noisy, in fact so noisy the room comes with complimentary ear plugs.
於 2024 年 3 月住了 4 晚
Sonder 於 2024年3月20日的回應
Your feedback is important to us, Thuy. We're sorry that the noise disrupted your stay. Our team is happy to provide white noise machines in addition to earplugs to aid sleep. You can always request this through our app, call, text, or email 24/7. We hope to host you again for a more relaxing visit.

10/10 優異

Marijo

讚好：整潔度、職員與服務和住宿狀況
So pretty and cozy…..wish there was a light that can be used without having to get out of bed to turn off ….
於 2024 年 2 月住了 4 晚

4/10 欠佳

James

讚好：職員與服務
不滿：設施服務和住宿狀況
Room was not ready when I arrived 45 minutes after check-in time. Then there was a maintenance issue which caused a room change. Property seems run-down in general.
於 2024 年 2 月住了 1 晚
Sonder 於 2024年2月12日的回應
Hi James, your feedback is appreciated. We're incredibly sorry for the delay in getting you into your space. Thank you for your flexibility while we addressed the maintenance issue in your space. We hope to show you a more seamless arrival next time.

2/10 很差

Kristin M

家人同遊, 親子同遊
不滿：住宿狀況
So long as you don’t need to shower or sleep, the property is great. The street noise and interior noise is sleep prohibitive, but the worst part is that our room was 83 degrees and we couldn’t control it except thru a wall ac that didn’t cool it down. They control temp at front desk! The shower looked too dirty to use. Don’t stay here.
於 2024 年 1 月住了 2 晚
Sonder 於 2024年2月8日的回應
Hi Kristin, your honest feedback is important to us. We strive to provide a comfortable and enjoyable experience for all our guests, and we're sorry your stay was disappointing. Our team could've addressed any cleanliness concerns during your visit. Should you decide to give us another chance, we'd love to welcome you back under better circumstances.

10/10 優異

Tyler Allan

讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the staff always there when needed. If an issue arised they were there to help.
於 2024 年 1 月住了 4 晚

8/10 不錯

ellen (brooklyn)

伴侶同遊
讚好：整潔度
不滿：設施服務
Didn't like the absence of a key to the room. Hated using codes instead. Give people keys. There will no problems then. Thank you.
於 2024 年 1 月住了 2 晚

8/10 不錯

Kelly

讚好：整潔度、職員與服務和住宿狀況
Très bonne surprise Petit hôtel charmant à deux pas de rodéo drive Très jolie, propre et confortable Parking disponible à 18 usd la nuit Personnel très accueillant
於 2024 年 1 月住了 3 晚

10/10 優異

Berta

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 4 晚
Sonder 於 2024年1月9日的回應
Hi Berta, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

8/10 不錯

Valerie

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 5 晚

10/10 優異

Beth

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚

6/10 一般

Wjdan

多人同遊
不滿：設施服務
It would be better to repair the bathroom to make it fit for guests, such as painting it. It looks horrible.
於 2023 年 12 月住了 7 晚
Sonder 於 2023年12月18日的回應
Your candid feedback is important to us, Wjdan. Thank you for bringing this to our attention. Our team is looking into this so we can repair it. We hope to have the opportunity to host you again soon.

6/10 一般

Karyn

伴侶同遊
讚好：職員與服務
The water pressure was low. The bathroom fan was noisy. The bathroom faucet was too long, sink too small. The sofa bed was very dirty under cushions. On the positive side, the bed was comfortable and clean, and the room was spacious and modern. Very close to dining, entertainment, and sights which made it a good choice for an overnight stay.
於 2023 年 12 月住了 1 晚
Sonder 於 2023年12月18日的回應
Hi Karyn, your honest feedback is important to us. It saddens us that your space fell short of expectations. Cleanliness is one of our top priorities — our housekeeping team will address the cushions. Please accept our apologies for the trouble. Should you decide to give us another chance, we'd love to host you again at any of our 40+ properties worldwide.

2/10 很差

Miray (Malibu)

於 2023 年 12 月住了 1 晚
Sonder 於 2023年12月18日的回應
Hi Miray, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

6/10 一般

alfonso

商務旅客
不滿：設施服務和住宿狀況
Lo unico bueno es que esta cerca de donde tenia yo que ir. La presión del agua en la regadera es muy muy poca, el restaurant NUA tiene un horario que no respetan, él servicio de limpieza de la habitación tebla cobran extra, $40 dolares, me parece excesivo.

10/10 優異

issac

於 2023 年 11 月住了 2 晚

10/10 優異

Frederic

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Was perfect !

2/10 很差

Stephanie

不滿：整潔度、職員與服務和住宿狀況
The room was filthy. The bathroom had no ventilation and smelled of sewer. The door to the room did not lock. I have never walked into a hotel room like that in my life, let alone in Beverly Hills. We left immediately.
於 2023 年 11 月住了 1 晚
Sonder 於 2023年12月7日的回應
Hi Stephanie, your honest review is important to us. Cleanliness is one of our top priorities, and we're sorry for falling short here. Had we known there were bathroom and access issues, our team would've been happy to address these things right away. You can always reach us through our app, call, text, or email 24/7. If you decide to give us another chance, we'd love the opportunity to make it up to you.

10/10 優異

David

於 2023 年 11 月住了 3 晚

10/10 優異

Renee

讚好：職員與服務和住宿狀況
Great property. We had never stayed in a boutique hotel before. Fun experience. The restaurant associated with the hotel was delicious as well. We even saw fireworks that were going off on Rodeo Dr. That apparently only happens once a year!
於 2023 年 11 月住了 1 晚

10/10 優異

Maria Cláudia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Sonder 於 2023年12月8日的回應
Hi Maria, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

2/10 很差

Thomas

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Duscusting room
Woke up in the morning only to realize our sheet and comforter were never changed and covered in blood stains from the previous guest...discusting
於 2023 年 11 月住了 1 晚
Sonder 於 2023年11月19日的回應
Hi Thomas, your feedback is appreciated. We're incredibly sorry for the cleanliness issues. This isn't the experience we want for any of our guests. We'll review this situation with our housekeeping team to ensure it doesn't happen again. If you decide to give us another chance, we'd love to make it up to you.

10/10 優異

Nancy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice!
Very nice hotel in a great location in Beverly Hills. The room was small but was all we needed. There is a lovely restaurant and lounge onsite.
於 2023 年 11 月住了 2 晚

6/10 一般

Junichi

商務旅客
フロントスタッフが未熟
於 2023 年 11 月住了 2 晚
Sonder 於 2023年12月7日的回應
Hi Junichi, your feedback is important to us. We're sorry we fell short of customer service. We'll work to improve our level of care to ensure a better guest experience. If you decide to give us another chance, we'd love to make it up to you.

10/10 優異

Luis

於 2023 年 11 月住了 3 晚
Sonder 於 2023年12月8日的回應
Hi Luis, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

10/10 優異

Shonalee (Corcoran)

於 2023 年 10 月住了 2 晚

2/10 很差

Scott

不滿：整潔度、職員與服務、設施服務和住宿狀況
Lights did not work. Could not close draperies without covering the AC unit. Room looked nothing like the photos pictured. No elevator so you have to carry your luggage up the stairs. Bathroom looked like a cement jail cell. Paint was splotched on the walls, chipped molding, drawers were hard to open and wouldn’t shut smoothly. Room was also much smaller than it looked in picture. You have to use their app to contact customer service and to check yourself in. Horrible experience!
於 2023 年 9 月住了 2 晚
Sonder 於 2023年11月7日的回應
Hi Scott, your honest review is important to us. It saddens us that your stay fell short of expectations. We do our best to disclose that there isn't an elevator at this property, but we apologize if anything was unclear. Our maintenance team will address these issues you mentioned so we can ensure better future experiences. If you decide to give us another chance, we'd love the opportunity to show you a better visit.

10/10 優異

Joanna

讚好：整潔度、職員與服務、設施服務和住宿狀況
The location could not be better. It is so convenient to everything I needed to do. It was so affordable for LA, not to mention the middle of Beverly Hills. I recommended it to everyone I visited in LA.
於 2023 年 10 月住了 1 晚

2/10 很差

Lorraine

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Noisy and tiny room, do not book.
I would not recommend this hotel. The room that we were given was tiny, not very clean and had a very old window air conditioning unit. The main issue with our stay though was the noise. It was terrible and came from the room above. We could hear footsteps, slamming doors and toilets being flushed until late at night and then again at 4am in the morning when these guests checked out early. The soundproofing of the room that we had was terrible and we did not feel at all rested for our journey that we had ahead of us when we checked out after two nights. I don’t feel it was the guests above that were of issue but more that the hotel should not be renting out rooms if the noise travels like it does. It is not at all appropriate considering the price we paid. The only redeeming feature of the room hotel was the location.
於 2023 年 10 月住了 2 晚

8/10 不錯

m EILEEN

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Small comfortable hotel with character
I have been staying at the Crescent during stays in LA for the last two decades. It has always been a comfortable, friendly, welcoming small hotel with a unique character in the heart of Beverly Hills that is surprisingly affordable. The beds are very comfortable, the bathrooms, while small, everything you need, although there could be better water pressure in the shower. With the new ownership of Sonder, I'm not as wild by the fact that phone calls about reservations can no longer go to the desk but a central service. Far less personal. I am definitely not fond of the fact that there is no housekeeping during the stay and that if you don't clean your own room it costs an additional $40. As ever, though, the staff in the hotel itself and the Nua Restaurant are warm, wonderful and helpful. I stayed in what's nicknamed a bargain 'Itty Bitty Room' . with no space for a desk or chairs, but I was welcome to sit in the restaurant to work. The restaurant also has a lovely patio outside.and a good limited menu. Valet parking is a reasonable $35/night with, again, wonderful staff. Yes, I do highly recommend Crescent. I won't stay anyplace else while in town.
於 2023 年 10 月住了 3 晚

10/10 優異

Yelena

Loved the place
於 2023 年 7 月住了 2 晚

4/10 欠佳

Richard

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
Question Evasion Customer Service
After booking I received an email saying I needed to comply with multiple things - provide a credit card - ok - and then send a picture of my drivers license front and back + a selfie. Not OK. I sent an email stating I was not giving them a selfie and if that was mandatory it was a deal breaker and cancel my reservation. They sidestepped the question by stating there would be someone on site to help with my reservation - never telling me the selfie and ID photo were mandatory. Sorry I’m not ok with some unknown entity having a photo of my government issued identification. Not happy. Then the room was t ready and when it was it smelled for a few hours of cleaning chemicals. There were moths and mosquitoes in the room I’m guessing due to the Gerry-rigged AC unit in the window held in place by duct tape with gaps where things can crawl / fly in from the alley outside my window where cans of paint and propane canisters were being stored. Great area and a beautiful building. Too bad the experience sucked.
於 2023 年 10 月住了 1 晚

8/10 不錯

Mady (Bethesda)

於 2023 年 9 月住了 4 晚

2/10 很差

Jerk

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Sonder 於 2023年10月3日的回應
Hi Jerk, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

8/10 不錯

Melissa

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 9 月住了 3 晚

2/10 很差

Claudia

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
Sonder 於 2023年9月18日的回應
Hi Claudia, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

2/10 很差

Irena

不滿：整潔度
於 2023 年 9 月住了 2 晚

10/10 優異

David

於 2023 年 8 月住了 1 晚

10/10 優異

Lesli (Troy)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 3 晚

6/10 一般

Sara

不滿：住宿狀況
Ok
於 2023 年 8 月住了 1 晚
Sonder 於 2023年8月29日的回應
Hi Sara, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 優異

Judith

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚