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庫恩鄉村酒店的評價

4 out of 5
庫恩鄉村酒店
Charnwood House, Leicester Road, Quorn, Loughborough, England

評價

7.4

不錯

10 分評分，優異；420 則評價中有 114 則" "
8 分評分，不錯；420 則評價中有 145 則" "
6 分評分，一般；420 則評價中有 76 則" "
4 分評分，欠佳；420 則評價中有 53 則" "
2 分評分，很差；420 則評價中有 32 則" "

7.8/10 

整潔度

7.6/10 

職員與服務

7.0/10 

設施服務

7.0/10 

住宿狀況

6.8/10 

環保程度

評價

2/10 很差

Gina

讚好：職員與服務
不滿：整潔度和住宿狀況
Bedrooms very dated and in poor condition . Restaurant had hardly any food (apparently due to non payment of bills according to staff ) Bar also had limited supply of soft and alcoholic drinks due to same reason . Staff were lovely however . Would not recommend staying here .
於 2024 年 4 月住了 1 晚
Shaun Rollinson 於 2024年5月9日的回應
HelloThank you for your review, We shall look into the issues that you encountered and the communication between my staff members. Sometimes there are items that are not on the menu, or not available on the bar but we do have alternatives, which should have been relayed to you correctly so my apologies for this.Kind RegardsShaun RollinsonGeneral Manager

10/10 優異

JOHN

讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel in great area. Lovely surroundings.
於 2024 年 5 月住了 1 晚
Reception Team 於 2024年5月6日的回應
Dear John,Thank you for taking the time to share your experience, it was our pleasure to have you with us. We hope to welcoming your again very soon. Kind Regards, Reception Team The Quorn Country Hotel

2/10 很差

Justine

不滿：整潔度、職員與服務和住宿狀況
Awful dirty
於 2024 年 4 月住了 1 晚
. 於 2024年4月26日的回應
Good evening Justine,Thank you for taking the time to give us your feedback on your stay. We are sorry to hear that you didn't have a great experience. We will take into consideration what you have highlighted to us and ensure the cleansliness is kept to the standard we expect. Kind Regards The Reception Team Quorn Country Hotel.

4/10 欠佳

Richard

家人同遊
不滿：設施服務和住宿狀況
Room was cold...space heater didn't work. Limited towels.No restaurant operating when we were there.
於 2024 年 4 月住了 1 晚
. 於 2024年4月26日的回應
Good evening Richard, Thank you for taking the time to give us your feedback. We are sorry to hear that you didn't have a positive experience as we would have hoped. We will take on all of your raised concerns to provide a better experience for our guests. We apologize for any inconvenience within your stay. Kind RegardsThe Reception Team Quorn Country Hotel.

4/10 欠佳

Paul

讚好：職員與服務
不滿：設施服務
於 2024 年 4 月住了 2 晚
Reception Team 於 2024年4月16日的回應
Dear Paul,Thank you for taking the time to share your review with us.Kind Regards,Reception TeamThe Quorn Country Hotel

8/10 不錯

Elizabeth

讚好：整潔度、職員與服務和住宿狀況
Noisy traffic, had to ring for staff at the desk.
於 2024 年 4 月住了 1 晚
Reception Team 於 2024年4月16日的回應
Dear Elizabeth,Thank you for sharing your review with us.We would like to apologize about the noisy traffic.Kind Regards,Reception TeamThe Quorn Country Hotel

6/10 一般

Nick

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
A couple of nights midweek while on business. A bit old-fashioned but quiet, everything I needed.
於 2024 年 3 月住了 2 晚
Reception Team 於 2024年4月16日的回應
Dear Nick,Thank you for taking the time to share your review with us.Kind Regards,Reception TeamThe Quorn Country Hotel

2/10 很差

Marcus

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Really poor experience. The hotel is tired, tatty and musty. The staff are any combination of incompetent, unmotivated and under resourced Breakfast was a joke, 30 minutes we waited to put an order in, nothing. One member of staff tryimg to cover 30 people across multiple rooms. Had to leave and find a McDonald's in the end. Avoid like the plague, much better places to stay locally.
於 2024 年 3 月住了 1 晚
Reception Team 於 2024年4月16日的回應
Dear Marcus,Thank you for taking the time to share your review with us.We are so sorry to hear about your terrible experience at our hotel, we will pass this onto the management team.Kind Regards,Reception TeamThe Quorn Country Hotel

4/10 欠佳

Darren

家人同遊
不滿：整潔度和住宿狀況
we arrived late and were not really impressed with the Hotel in general, our room was dirty i.e. dead bugs on window sill crisps on floor carpets heavily stained beds were uncomfortable just really poor. I complained the following morning, you can't blame staff as it's not their hotel so it's up to upper management / owners to really take a hard look at this and make changes drastic changes sooner than later. Anyway Michelle the on duty manager was very helpful and understanding and offered us two new rooms as there were me my wife and our son staying. The rooms were far better than our first but again cleanliness was poor (bedding okay and towels) In my opinion it's just being run on a shoestring and understaffed.
於 2024 年 3 月住了 3 晚
shaun rollinson 於 2024年3月26日的回應
DarrenThank you for your review and emailWe shall be looking into the housekeeping standards, and brief the team accordingly to take more care and attention , and also highlight any issues whilst cleaning that need addressing.Kind RegardsShaun RollinsonCluster General Manager

10/10 優異

Carys

多人同遊
讚好：住宿狀況
Very thoughtful staff and great pool facilities and additional spa. The room was spacious and modern. Great location for a walking get away!
於 2024 年 3 月住了 3 晚
Shaun Rollinson 於 2024年3月18日的回應
CarysThank you for your review. Having been recently inspected by the AA, and achieving a three star grading, we will look at all the areas that are needed to improve the hotel, and enhance the guest experience. I am pleased that you enjoyed your stay with us.I do hope that you will use us again when you are next in the area.Kind RegardsShaun RollinsonCluster General Manager

10/10 優異

Callum

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely place to stay, great night sleep, very friendly staff. Looking forward to staying there again!
於 2024 年 3 月住了 1 晚
Shaun Rollinson 於 2024年3月18日的回應
CallumThank you for your review. Having been recently inspected by the AA, and achieving a three star grading, we will look at all the areas that are needed to improve the hotel, and enhance the guest experience. I am pleased that you enjoyed your stay with us.I do hope that you will use us again when you are next in the area.Kind RegardsShaun RollinsonCluster General Manager

10/10 優異

Karen

讚好：整潔度、職員與服務和住宿狀況
The staff could not do enough for you. Although tired looking in some parts, this hotel had everything for a pleasant stay. Had a great night's sleep, the room was lovely and warm and th
於 2024 年 2 月住了 1 晚
Shaun Rollinson 於 2024年3月18日的回應
KarenThank you for your review. Having been recently inspected by the AA, and achieving a three star grading, we will look at all the areas that are needed to improve the hotel, and enhance the guest experience. I am pleased that you enjoyed your stay with us.I do hope that you will use us again when you are next in the area.Kind RegardsShaun RollinsonCluster General Manager

10/10 優異

Gavin

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Will be back soon
Stayed here as our son had a sports trial in Quorn. Hotel is very spacious and we were upgraded to a room with two bedrooms which was lovely. Breakfast was great. Perfect location for a walk in to nearby pubs and restaurants.
於 2024 年 2 月住了 1 晚
Shaun Rollinson 於 2024年3月18日的回應
GavinThank you for your review. Having been recently inspected by the AA, and achieving a three star grading, we will look at all the areas that are needed to improve the hotel, and enhance the guest experience. I am pleased that you enjoyed your stay with us.I do hope that you will use us again when you are next in the area.Kind RegardsShaun RollinsonCluster General Manager

10/10 優異

Hemant

讚好：職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Shaun Rollinson 於 2024年3月18日的回應
HemantThank you for your review. Having been recently inspected by the AA, and achieving a three star grading, we will look at all the areas that are needed to improve the hotel, and enhance the guest experience. I am pleased that you enjoyed your stay with us.I do hope that you will use us again when you are next in the area.Kind RegardsShaun RollinsonCluster General Manager

8/10 不錯

Rebecca

商務旅客
讚好：職員與服務
於 2024 年 1 月住了 2 晚
Shaun Rollinson 於 2024年3月18日的回應
RebeccaThank you for your review. Having been recently inspected by the AA, and achieving a three star grading, we will look at all the areas that are needed to improve the hotel, and enhance the guest experience. I am pleased that you enjoyed your stay with us.I do hope that you will use us again when you are next in the area.Kind RegardsShaun RollinsonCluster General Manager

2/10 很差

Ritchie

於 2024 年 1 月住了 1 晚
Shaun Rollinson 於 2024年3月18日的回應
Ritchieapologies that we did not meet with your expectations whilst you stayed with us.I do hope that next time you are in the area you might allow us to try to redeem ourselves.Kind RegardsShaun RollinsonCluster General Manager

4/10 欠佳

Oliver

商務旅客
讚好：整潔度
不滿：住宿狀況和客房舒適度
Cold first night left bad impression
Generally the hotel was ok but my first night I arrived late and was placed in a room with no heating on a cold night. The air con was not working and they had placed a small oil heater in the room but it seemed to switch off after 15mins. I had a very cold and restless night. When I raised it the next morning they dealt with it well and I was moved to a much better room.
於 2024 年 1 月住了 2 晚

8/10 不錯

martin

商務旅客
讚好：整潔度和職員與服務
於 2024 年 1 月住了 1 晚

2/10 很差

James

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

2/10 很差

真實旅客

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚

6/10 一般

Claire

於 2024 年 1 月住了 1 晚
Shaun Rollinson 於 2024年3月18日的回應
ClaireThank you for your review. Having been recently inspected by the AA, and achieving a three star grading, we will look at all the areas that are needed to improve the hotel, and enhance the guest experience. I am pleased that you enjoyed most of your stay with us.I do hope that you will use us again when you are next in the area.Kind RegardsShaun RollinsonCluster General Manager

10/10 優異

Martin

讚好：整潔度和職員與服務
於 2023 年 12 月住了 6 晚

6/10 一般

Teresa

家人同遊
讚好：客房舒適度
於 2023 年 12 月住了 2 晚

10/10 優異

Megan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Exactly what we needed
Great hotel for what we needed which was a local wedding. Staff very friendly and accommodating.
於 2023 年 12 月住了 1 晚

8/10 不錯

tracy

家人同遊
讚好：職員與服務和客房舒適度
不滿：整潔度
Amazing location in lovely village. lovely old building. room quirky but cosy, breakfast very good. staff were just lovely The lower mark was for the cobwebs everywhere.
於 2023 年 12 月住了 1 晚

2/10 很差

Y

於 2023 年 12 月住了 1 晚

6/10 一般

Yan

商務旅客
讚好：客房舒適度
不滿：職員與服務
First time at this hotel. Room and bathroom good. Good location. Plenty car parking. Food very average. Poor service and grumpy or moody staff. Its all in the detail.
於 2023 年 12 月住了 1 晚

10/10 優異

Karl

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Hotel
Great Hotel in a great location with lovely garden.
於 2023 年 12 月住了 1 晚

4/10 欠佳

真實旅客

商務旅客
不滿：住宿狀況和客房舒適度
Hotel is tired and in need of major upkeep. Breakfast was well below average. Ok for a place to sleep for a night but would not recommend for any length of time
於 2023 年 12 月住了 1 晚

10/10 優異

JOHN

讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely place to stay. Room was large and comfortable. Plenty of car parking space. Could do with an electric car charge point.
於 2023 年 12 月住了 1 晚

8/10 不錯

Nick

讚好：整潔度、職員與服務、設施服務和住宿狀況
Breakfast was great, perfect poached egg. Friendly and helpful staff. Linen is very clean and crisp. A few cobwebs near wardrobe and the odd mark on carpet but overall very satisfied. Thank you
於 2023 年 11 月住了 1 晚

6/10 一般

mark

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
hotel had been excellent when we previously visited prior to covid. However maintenence was sadly lacking. we booked an upgrade following email from hotel only to find no heating or hot water in exec double rooms. moved to older part of hotel which although had heating was not as nice as newer parts of hotel. Probelm getting suitable plug for bath. Staff very helpful but hamstrung by poor maintenence. considering what we paid we wouldnt stay there again.
於 2023 年 11 月住了 2 晚

6/10 一般

Stephen

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I'd say, pretty average.
The room was OK. My only real complaint was that the heating didn't work in my room. In my friends room they complained that it was too hot. Obviously their heating worked. It all looked like it needed a facelift.
於 2023 年 11 月住了 1 晚

8/10 不錯

Anthony

於 2023 年 11 月住了 1 晚

8/10 不錯

A J

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quorn country Hotel
Friendly helpfull staff,meals hot quick service,bar staff friendly and helpfull,Room Spaceous and all requirements available.
於 2023 年 11 月住了 3 晚

10/10 優異

Katey

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

8/10 不錯

Elzbieta

於 2023 年 11 月住了 1 晚

10/10 優異

Stephen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

8/10 不錯

IAN

讚好：整潔度、職員與服務、設施服務和住宿狀況
A pleasant place to stay with all the facilities of Quorn a short walk away.

4/10 欠佳

Duncan

於 2023 年 11 月住了 1 晚

2/10 很差

Christopher

於 2023 年 10 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable and clean with friemdly, helpful staff
Clean, modern large double room with kingsized bed which was so comfortable. Only issue was shower curtain needed replacing as there was some mould which had been cleaned but didn't look nice especially when the rest of the bathroom and bedroom were so lovely!
於 2023 年 10 月住了 1 晚

6/10 一般

Grahame

於 2023 年 10 月住了 3 晚

8/10 不錯

Paul

商務旅客
讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Nice clean room easy check in, rooms a bit dated could do with USB sockets. Bathroom catered and a bit dirty.
於 2023 年 10 月住了 1 晚

6/10 一般

Jhansi

不滿：住宿狀況
於 2023 年 10 月住了 1 晚

10/10 優異

Chris

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent personal service from all staff. Complete gluten free options for dinner. Garden nice but needs the lanterns need some love.
於 2023 年 9 月住了 1 晚

10/10 優異

J

讚好：住宿狀況和客房舒適度
Friday night stay
Lovely hotel and really friendly staff.
於 2023 年 10 月住了 1 晚

6/10 一般

Simon

伴侶同遊
讚好：整潔度
不滿：職員與服務
Very short staffed on this particular day, waited over an hour for a cooked breakfast which really isn’t good enough. Don’t set your expectations too high and you’ll think it’s fine.
於 2023 年 9 月住了 1 晚

10/10 優異

Gop

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great
Was almost out off by recent reviews but glad I booked. Lovely setting, spacious and comfortable. Great service and breakfast was very good
於 2023 年 9 月住了 1 晚

4/10 欠佳

Damian

不滿：整潔度和住宿狀況
於 2023 年 9 月住了 2 晚